TraceRoot is the structured incident investigation platform for AWS teams that need root cause analyses their auditors will accept. It combines a guided 5-step RCA workflow with AI assistance that surfaces causal links and recommends similar past incidents replacing ad-hoc post-mortems with a documented, repeatable process.
The 5-step workflow:
PreWork — capture incident scope, timeline, and stakeholders.
Causes — enumerate every contributing factor.
Fishbone Analysis — group causes by category (people, process, technology, environment).
5 Why — drill from each cause to the underlying root cause.
Corrective Actions — define remediation owners, deadlines, and verification.
AI Assist suggests causal relationships between events, recommends similar past incidents from your organization's incident library, and prefills evidence references — so investigators spend their time analyzing instead of typing.
Who uses TraceRoot: SRE, DevOps, Platform Engineering, IT Operations, and Compliance / Risk teams that investigate recurring incidents and need consistent, audit-ready documentation. Banks investigating regulatory issues, fintechs preparing for SOC 2 audits, healthcare teams documenting HIPAA breach root causes, and SaaS teams standardizing incident post-mortems.
Pricing description (500 chars max)
Three subscription tiers on AWS Marketplace. Basic: $299/month, 3 users. Standard: $799/month, 10 users. Premium: $1,499/month, 25 users. All tiers include the full 5-step RCA workflow, AI Assist, industry-aligned templates, audit-ready PDF and CSV exports, and corrective action tracking. 14-day free trial. AWS credits and committed spend eligible. Volume and enterprise pricing available contact vendor.
Best for
AWS teams running production workloads who need consistent, audit-ready root cause analyses. Especially banks, fintechs, healthcare orgs, manufacturers, and B2B SaaS teams subject to SOC 2, ISO 27001, HIPAA, or industry-specific audits.
Target buyer titles
SRE · DevOps Engineer · Platform Engineer · IT Operations Lead · Compliance Manager · Risk Manager · Head of Reliability
