1. [Home](https://www.g2.com/) 2. ... 3. [Incident Management Software](https://www.g2.com/categories/incident-management) 4. [Traceroot Discussions](https://www.g2.com/products/traceroot/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/1887532/large_detail_c05cc63cf170ffa4ce9797f56c464035.jpg "Product Avatar Image") ](/products/traceroot/reviews) [ Traceroot ](/products/traceroot/reviews) 0 ratings TraceRoot is the structured incident investigation platform for AWS teams that need root cause analyses their auditors will accept. It combines a guided 5-step RCA workflow with AI assistance that surfaces causal links and recommends similar past incidents replacing ad-hoc post-mortems with a documented, repeatable process. The 5-step workflow: PreWork — capture incident scope, timeline, and stakeholders. Causes — enumerate every contributing factor. Fishbone Analysis — group causes by category (people, process, technology, environment). 5 Why — drill from each cause to the underlying root cause. Corrective Actions — define remediation owners, deadlines, and verification. AI Assist suggests causal relationships between events, recommends similar past incidents from your organization's incident library, and prefills evidence references — so investigators spend their time analyzing instead of typing. Who uses TraceRoot: SRE, DevOps, Platform Engineering, IT Operations, and Compliance / Risk teams that investigate recurring incidents and need consistent, audit-ready documentation. Banks investigating regulatory issues, fintechs preparing for SOC 2 audits, healthcare teams documenting HIPAA breach root causes, and SaaS teams standardizing incident post-mortems. Pricing description (500 chars max) Three subscription tiers on AWS Marketplace. Basic: $299/month, 3 users. Standard: $799/month, 10 users. Premium: $1,499/month, 25 users. All tiers include the full 5-step RCA workflow, AI Assist, industry-aligned templates, audit-ready PDF and CSV exports, and corrective action tracking. 14-day free trial. AWS credits and committed spend eligible. Volume and enterprise pricing available contact vendor. Best for AWS teams running production workloads who need consistent, audit-ready root cause analyses. Especially banks, fintechs, healthcare orgs, manufacturers, and B2B SaaS teams subject to SOC 2, ISO 27001, HIPAA, or industry-specific audits. Target buyer titles SRE · DevOps Engineer · Platform Engineer · IT Operations Lead · Compliance Manager · Risk Manager · Head of Reliability Show More When users leave Traceroot reviews, G2 also collects common questions about the day-to-day use of Traceroot. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 0.0 Nps Score ### All Traceroot Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments Sorry... There are no questions about Traceroot yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/traceroot/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/1887532/thumb_square_c05cc63cf170ffa4ce9797f56c464035.jpg "Product Avatar Image") ### Have you used Traceroot before? Answer a few questions to help the Traceroot community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftraceroot%2Fdiscuss%3Fsmall_ask%3Dtraceroot) No