We have found this web-based church management system to be user friendly and relatively simple for our users. Several features stand out for me: 1) Strong reporting interface that provides both financial and non-financial information in easy to use formats; 2) Strong integration with our accounting software; 3) Very responsive customer support via their email channel; 4) Open sources concept where improvements and customized queries and reports are shared for all users; Review collected by and hosted on G2.com.

The conversion process took a little longer than expected, but we had a lot of data from a 20 year relationship with a legacy system. Review collected by and hosted on G2.com.

I love the new TouchPoint software that our church is using now. My absolute favorite part is the app that comes along with the software. It is fully functioning and has everything that I could possibly need regarding our church. To name a couple functions of the app that make a huge difference for me: the ability to pay my tithe via the app is a really nice function. I no longer have to log into a portal on a computer and add my information, I can just open the app and make a payment in a couple clicks. In addition to that, you can give to two different ministries with one payment. That's a huge improvement over our last site (which didn't have an app). The second function that I love is the ability to add the attendance for the small group I lead. It's a small thing, but it makes a big difference! Review collected by and hosted on G2.com.

To be perfectly honest, there's not much that I dislike. In fact, I can't think of anything to mark as a con...yet Review collected by and hosted on G2.com.

I like the app. I think it is nice looking, easy to use and intuitive. It provides a great user experience and I hope it will be very beneficial for our church moving forward (in allowing them to update their info in our database and doing things like giving online and getting connected to ministries). I also like the prospect of moving much of our ministry work and communication to a digital format: e.g. attendance, sign-ups, communication. Review collected by and hosted on G2.com.

The back end of the system is really hard to use. I consider myself to be pretty computer savvy, and I struggle with it. It is not intuitive, it uses very strange terminology, and it takes a long time to figure out how to do something. I find myself going to our IT guy a lot to try and do what I would consider basic things. Review collected by and hosted on G2.com.

Being accessible anywhere to their services. INCLUDING - customer service, event sign ups, online giving, email communications, etc. Review collected by and hosted on G2.com.

How complex it can be. The amount of things it offers can really make it difficult to navigate Review collected by and hosted on G2.com.

Touchpoint is a cost effective solution to managing all of the vital statistic for your church. Review collected by and hosted on G2.com.

The Touchpoint app is lacking in some functionality. Deleting members can be challenging Review collected by and hosted on G2.com.

The many different features that cover a wealth of ministry related variables. Review collected by and hosted on G2.com.

The help articles are sometimes too "techy". Review collected by and hosted on G2.com.

The ability to track people and use organizations to be able to schedule volunteers. The fact that they are constantly updating and making the system user friendly and adding useful features.

I like the fact that this program was design for data management for churches by a church. Review collected by and hosted on G2.com.

There are a few steps that aren't always the most "user friendly" for everyone who uses the system, however, Touchpoint is constantly listening and making changes to make it easy for all members to use. Review collected by and hosted on G2.com.

This program is very well developed and thought through. We like how much it can do when it comes to searches and back end processes. It can do much more than the previous database we had. Review collected by and hosted on G2.com.

We wish we were offered more training opportunities. While we received a certain amount of training hours through our subscription to the database, we could have benefitted from more Skype trainings instead of being pointed towards the help articles all the time. Review collected by and hosted on G2.com.

I like that I can access and update membership information from my phone. Review collected by and hosted on G2.com.

There are a lot of steps in completing a task sometimes. I frequently have to remind others (my supervisor and assistant) who aren't as tech savvy how to complete tasks that they don't do on a regular basis. I wish I could set up a shortcuts list on the dashboard for weekly/regular tasks. Review collected by and hosted on G2.com.

The most critical feature that we were able to develop with TouchPoint was to have Chinese language compatibility as part of people's profiles. As a multi-lingual church, having the ability to incorporate non-English characters was a necessity and we had a lot of trouble finding a ChMS that would support it. Thankfully, TouchPoint was open to developing that feature for us and it has made all the difference. Review collected by and hosted on G2.com.

The UI may not be as friendly to users who are not tech-savvy. This requires a lot of in-house training to have volunteers help with setting up different settings for our church. Review collected by and hosted on G2.com.