The support staff at TouchPoint is amazing. Any questions we have are answered quickly and completely. They made it very easy to transfer data from our old database and integrate it into their system. Review collected by and hosted on G2.com.

The site is built out very well and has parts that cover information that typical churches would need with some customization. On the rarest occasions, we have to get a little more creative than we would like to add the information onto a users profile if it is not possible to change the format of the page. Review collected by and hosted on G2.com.

The ability to track our student attendance, so that we can follow up as needed, as well as their completion of our Confirmation program. It's also easy for our small group leaders to use. Review collected by and hosted on G2.com.

The volunteer component. It's not very user friendly, and I really don't like not being able to put specific dates on there. Only being able to do "week of" makes it really confusing when the majority of things we do are on Wednesdays. It also won't let you easily exclude dates where we won't be meeting--way too many steps involved to do something that should be very simple. Review collected by and hosted on G2.com.

The TouchPoint app has been very helpful in connecting with our members and attendees. There are lots of features on the app and we are constantly directing our people to it to check out events, make and gift, and stay in touch with others in their groups. Also, TouchPoint Support is very responsive! Review collected by and hosted on G2.com.

The contribution reporting is lacking. For users who are not programmers, the pulling out the data you need in the format you want is a challenge. Review collected by and hosted on G2.com.

TouchPoint is quite complex. It can do many things and is impressive. My current area of expertise is building registrations and it is fun to see once it's complete how it works. Review collected by and hosted on G2.com.

Oh man. It is not intuitive. I joke that I have to read the Help articles and translate them before I know what they are saying. It is so powerful that you ask how to do one thing and you discover either 8 more things you can do or need to do with that function. Review collected by and hosted on G2.com.

One thing I really like about TouchPoint is that we can pull out several reports using the search builder query.Its potential to track several quantitative and qualitative reports helps get a clear picture about the different areas of the church. In addition, TouchPoint is very user friendly and helps navigate through different ministries in seconds. Review collected by and hosted on G2.com.

One thing that could be added with TouchPoint is the support contact number. I do like the support team as the team has always responded in a timely fashion but there is no number to contact. Sometimes calling and screen sharing helps in solving problems quickly. It is also an extra tool to reach out to the support team. Review collected by and hosted on G2.com.

It is easier to mark the attendance using computer or mobile app by just selecting the checkbox next to the names. Review collected by and hosted on G2.com.

1. The process of adding new guest is quite lengthy. Need to click many 'Next' button before can finally add one, and need to wait for few seconds for system to load before I can proceed to add another new guest. Hope to have a single page to fill in all info and submit.

2. Recently the website is not accessible via Google Chrome since Jan 2019. It stated some security issue due to the license. I need to use other browser to access it.

3. Many features which I commonly use are not as obvious or easy to access. E.g. download an attendance sheet, generate new guest list, etc. Suggest allowing user to add frequently used feature at the start page. Review collected by and hosted on G2.com.

Touchpoint does data manage very well! As a church community with a small staff and who has rough 400-500 attend regularly, we need a system that is easy to use and keep up to date. Since we moved to it a couple years ago, we've never had an interruption in service and they are always ready to help us with any questions or issues we have within hours. The database itself is straight forward, easy to search through, and provides incredibly intuitive and easy options to store the information we want. Great company! Review collected by and hosted on G2.com.

There is nothing I really dislike about Touchpoint. Some of the features I wish I it had I later learned it already did have, I just needed to research it a little. If anything, I would really value the ability to create custom sign ups within Touchpoint that also contain a payment option through paypal. But it's possible I also just missed this. Review collected by and hosted on G2.com.

Everything is integrated. Scaleable. TP can grow with a church. So many ways to manage involvement, membership and care. Church specific design. Highly customizable. Many ways to integrate giving, check in/attendance, contact information, membership information, etc. Highly powerful and customizable queries. Very good user interface for staff and admin. OK user interface for end-users. Very reasonable cost. A great tool for pastoral care, follow up, and managing contact information. Flags are very helpful.

Best features:

-integrated giving

-highly customizable

-great volunteer management tools

-scalable and low cost

-great "customer service" in terms of support and customizations

-powerful queries

-thoughtful design for churches, also, always getting better (esp compared to BVCMS) Review collected by and hosted on G2.com.

TP is very off-putting for event sign ups for those who don't yet want to share their information with the church. Even though birthday is optional, it cannot be removed. Eventbrite is a great example of a great event sign up tool. Our church is in New York City and we reach a very secular audience who do not want their information to be stored in a church database. Eventbrite is sensitive to this and makes registration very streamlined and un-intrusive.

Also, not as good an email design interface as Mail Chimp. They have more powerful tools. But highly integrated with Mail Chimp, which is very good. Review collected by and hosted on G2.com.

Very user friendly. Our whole staff uses this and many are not tech savvy. I also love the app. We are a church and often times I need to visit someone who attends. I can't tell you how many times I've had to look someone up on the go where they live or what their phone number may be. Another great feature is seeing who is in the family. I love being able to track parents and children within this app. Review collected by and hosted on G2.com.

I would like to see more networking from other churches and how they are using the program that way we can communicate on what works best... almost like a reddit. Review collected by and hosted on G2.com.

It is easy to understand and has many features allowing us to customize the system to our specific needs. They have excellent documentation which made it easy to learn the system with a minimal amount of training. When we have needed help, their support department is very prompt in getting back with us. Review collected by and hosted on G2.com.

I would like the ability to easily print an envelope and/or copy and paste an address into a document for a specific individual. One click to copy address. Review collected by and hosted on G2.com.