# TouchPoint Church Management Software Reviews **Vendor:** TouchPoint Software **Category:** [Church Management Software](https://www.g2.com/categories/church-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 196 ## About TouchPoint Church Management Software TouchPoint is a powerful cloud-based church management system that equips leaders to grow fully devoted followers of Christ. TouchPoint is designed for mid-to-large churches looking for a ChMS solution that is off-the-shelf AND customizable. Our best-in-class fully-integrated mobile app helps you with contact records, membership management, volunteer management, child check-in, discipleship groups, ministry engagement, contributions, events, media, and more. We offer coaching and the most responsive support team in the industry. ## TouchPoint Church Management Software Reviews ### 1. Youth Ministry **Rating:** 4.0/5.0 stars **Reviewed by:** Mendi P. | Brand Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** Having contact info readily accessible to be able to contact members **What do you dislike about TouchPoint Church Management Software?** I coordinate an annual fundraising effort for our youth mission trips called “Hire-A-Teen”. Church members can hirexour youth for lawn work, household assistance, babysitting, etc. Their donations help fund our summer youth mission trip efforts domestically and internationally. Touch Point is such a helpful tool to help me contact members to coordinate jobs. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Having the app makes it so easy to find contact info quickly ### 2. Just Learning TouchPoint **Rating:** 2.5/5.0 stars **Reviewed by:** Jacque P. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2019 **What do you like best about TouchPoint Church Management Software?** It is a powerful database software program that has the ability to do as much as you would need and more. It is cloud based so it can be accessed from anywhere with an internet connection. There is an app that can be developed for your organization and then staff and church members can easily find information and register for events from their mobile devices. Our pastoral team also has access to the full database via the app. That means no more having to call the office to get someone's phone number or address when they are not in the church. If they are doing a pastoral visit, they can use the app to find the church member, locate their address, and it automatically is linked to GPS software to give them driving directions! **What do you dislike about TouchPoint Church Management Software?** TouchPoint is not very user-friendly and so is not easy to learn. We have an admin who is learning how to use the database for different functions. Each month we have an admin team lunch meeting where she teaches us a new function available or necessary to using TouchPoint. She develops handouts with step by step instructions for how to do that task and distributes them. Each admin. keeps a binder with these instructions in it so that we can refer to it as needed. If we didn't have this system in place we would all be lost trying to figure out how to do anything! **Recommendations to others considering TouchPoint Church Management Software:** Develop a small team to represent the needs of your church staff in using a database. Truly evaluate all the software database systems available to churches (there are a handful of them available). If you think that TouchPoint is the best solution for your needs, allow 1-2 people on your staff to focus on learning how to implement and use the software. Then have those people develop step-by-step instructions available to other staff members who will use the software and have the in-house people do the training. They already know how you do things at your church and know the terms you use. They can translate the information and better train the staff than an online TouchPoint trainer can. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** The main advantage, aside from it being cloud based with a mobile app available, is that we are using it to better integrate our data. The goal is to have everything known about each church member stored in one place- TouchPoint. So as someone is involved with a ministry of the church, it is automatically added to their record in TouchPoint because all event registration is done through TouchPoint. That way, instead of admins. keeping multiple Excel ministry lists, all information is in one place. Ideally, when a pastor accesses a member record, he can then easily look and see how the member has been connected within the church. ### 3. Treasure trove of info at your fingertips! **Rating:** 4.0/5.0 stars **Reviewed by:** Sharon C. | Ministry Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2019 **What do you like best about TouchPoint Church Management Software?** I love having all the information I need at one stop, I love being able to text, e-mail, map, right there on the page, I love printing yearly statements with one click of a button, I love the registration capabilities, I love the helpful videos, and I loved the few instructional webinars! **What do you dislike about TouchPoint Church Management Software?** I takes a bit to figure out how to set some of the features up-not being an IT person. I wish there were a lot more videos on how to set some basics up initially-after they are set up-they are a breeze. **Recommendations to others considering TouchPoint Church Management Software:** If you know your stuff, the sky is the limit-if not, after a little learning, the sky will be the limit! **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Again, one place to do A LOT of my job, other than going from software to software. ### 4. Great, user friendly tool for church management **Rating:** 5.0/5.0 stars **Reviewed by:** Robert S. | Ministry Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2019 **What do you like best about TouchPoint Church Management Software?** The product is amazingly easy to use and goes about as an interface for the whole office notwithstanding when some staff individuals are out on appearance, get-away, emergency clinic duty.... It is useful in monitoring exact socioeconomics and insights for our congregation on a part instructive dimension, yet additionally in a money related sense too. The capacity to likewise acknowledge credit/charge card exchanges effectively through a straightforward connection on our site has expanded commitments, tithes, and contributions by a lot. TouchPoint likewise enables our ministers to realize who has chatted with whom and furthermore for our chief minister to dole out errands to relate ministers; adequately designating undertakings and visits over the whole peaceful staff. As the budgetary secretary, I use the Touch Point programming for staying aware of commitment records just as yearly capital promise battles. **What do you dislike about TouchPoint Church Management Software?** Only real hate is after using the Search Builder, in order to make changes to individual profiles or select groups, it requires using the Tag feature which includes multiple steps. Would welcome as quicker editing feature. **Recommendations to others considering TouchPoint Church Management Software:** It's great! Only "advice" is if there would be a simpler way to update profile information within the Search Builder screen. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** A few years back, our neighborhood church was searching for a cost effective individuals the executives programming that was simple for volunteers to utilize, could be gotten to anyplace, had a worked under wraps in highlight, and made overseeing individuals and giving basic, however point by point if fundamental. TouchPoint filled those highlights well, and their evaluating (based off people) made it sensible for us monetarily to utilize. ### 5. Highly Intuitive and Organic Church Database System **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron S. | Senior Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** The ease of use for searching and reporting is by far better than what we had. We often had to call the former company to have them help us do searches and queries because we could never figure out the complicated syste. I absolutely love the people search option and the tools available now. Simply type the first letter of first and last name and it pops up! Being able to email straight out of a group is priceless. **What do you dislike about TouchPoint Church Management Software?** The learning curve seemed daunting at first, but it really wasn't that hard. I really wish the app was more robust for the everyday member. While I enjoyed the training, I feel that it is quite costly. The price for the product and the annual fee is spot on! The training is too much for what it is, in my opinion. **Recommendations to others considering TouchPoint Church Management Software:** Get this product! I have personally used 6 other Database systems for churches and nothing compares to TouchPoint! It was designed by a church with the church in mind. Get it today and save yourself the headaches of your current system. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Our ability to follow up on guests is better than ever. Our ability to digitally record attendance is saving us time and labor dollars on the front and back end. Our ability to communicate directly to groups and organizations is swifter than it was in the email system we had to use alongide the database. **Official Response from Leah Davenport:** > Aaron, thank you so much for leaving us such a positive and thorough review! We're pumped your church is getting a lot out of TouchPoint and that it's helping you guys do ministry better! We agree that for some users the learning curve can be a little steep at first -- something we're continually trying to tackle by offering more up-front training and optimizing the software. Thanks again for your review and please let us know if we can equip you further. ### 6. Our ministry is better **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley C. | Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** I love that everyone on our church staff is connected now that we're using TouchPoint. When one person hears of a congregational need, they can easily look at person's TP profile and see what ministries and groups that person is a part of. We do a better job caring for our people now that we're using TouchPoint **What do you dislike about TouchPoint Church Management Software?** The growing pains have been intense in some cases. It's never easy to adopt a new system, and moving to something that is new for EVERYONE on our staff has been difficult in some cases. The work is worth it in the end, but some days have been hard in getting everyone on board. **Recommendations to others considering TouchPoint Church Management Software:** Ask for what you need! TouchPoint has been very receptive to feedback and to requests for additional features. It has made a huge difference in our ministry, and we're still just scratching the surface on its functionality. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** We are communicating better with everyone, even within our own staff, but we're certainly doing better with our congregation. The benefits are all about relationship. This is a ministry tool that has vastly improved our relationships with our church. ### 7. Overall, using TouchPoint has been helpful when organizing childcare, children's Sunday school, etc. **Rating:** 3.5/5.0 stars **Reviewed by:** Kirsten S. | Early Childhood Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** I like being able to access for family info, attendance, birthdays, child care events and login, etc. It allows me to communicate with parent's by grade or in a group without having to manual type in each email address. It is incredibly helpful during events that I am able to set-up a login and have stickers that print to help with the safety and security of our nursery. We are able to be mobile on Sunday mornings as we check in teachers - super helpful so they can get to where they need to be. **What do you dislike about TouchPoint Church Management Software?** There is not an easy way to set-up children in divorced parent situations whose parents both attend our church. The child has to be set-up under one parent- this has caused some frustration for the parents and sometimes made it complicated for us to explain. A separate issues regarding checking in children is that Allergies must be entered on the check-in screen not in the system. I cannot pull up a child in Touchpoint and see their allergy- I must print thier name tag or go to the check-in screen. It would be helpful in planning activities to have this info readily available. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Similarly to what I mentioned above - I am constantly trying to find the most efficient way to communicate with parents, track attendance, and keep children safe and secure while they are in our care. TouchPoint allows me to do this by being able to group/ categorize parents and families. Our team is constantly growing in what TouchPoint can help us do more efficiently as we set-up events, think about safety, and effective communication. ### 8. Not a good fit for every church **Rating:** 0.5/5.0 stars **Reviewed by:** Will C. | Connections Minister, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** The software fit our organization when we first changed to it around 2007. **What do you dislike about TouchPoint Church Management Software?** Our internal processes and needs for our church management software has changed since we first switched to it. TouchPoint has not kept up with our changing needs or provided upgrades that are on par with its competitors. That is why we are looking to change to another church management system. Features provided by Church Community Builder, Planning Center, Rock RMS, and others more fit what we're now looking for in a church management system that helps us solve the problems we have with small group management, volunteer management and scheduling, check ins, providing easy to use tools that can be given to volunteer leaders to use and manage groups that they lead, workflows for guests/new members/volunteers, etc. **Recommendations to others considering TouchPoint Church Management Software:** Do your due diligence to make sure that TouchPoint fits your organizational needs both now and where you see yourself going in the future. Based on my experience, this software is not a "one size fits all" solution. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Honestly, we are more frustrated with TouchPoint because it causes us problems more so than provide solutions. ### 9. Touchpoint Makes Knowing Church Members Easier Than Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Meghan T. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** The Touchpoint interface allows me to easily and quickly understand who our church members are and how to bring our new guests into the fold and help them get involved. **What do you dislike about TouchPoint Church Management Software?** The email aspect of Touchpoint could use some work. The drafting method used by the software is complicated and becomes confusing. I think once a draft is made, every time I hit "save" it should save my new draft as a Microsoft product would. I believe we rarely have use of an old draft. Every time I need to fix a typo, an entirely new draft is created and my draft tab becomes bogged down quickly. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** In the megachurch, we have upwards of 40 new visitors every Sunday (plus those who don't fill out guest info). Touchpoint helps me quickly enter these new guests and then delegate to our pastors and deacons tasks in order to have each guest contacted. ### 10. Touchpoint is not very intuitive, and is just hard to learn. Also it seems pretty limited **Rating:** 1.0/5.0 stars **Reviewed by:** Ricky J. | Director: University Church Initiative, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** We send out a weekly newsletter that people like, and use it to sign people up for events. **What do you dislike about TouchPoint Church Management Software?** It is hard to communicate, and hard to learn. It feels like you need to have a staff person who can dedicate hours to running it for you. I have church members asking me how to use the App and I am embarrassed to tell them I have no idea. We received training, but the facilitator went so fast that we just turned off our microphones and laughed. The training we terrible. **Recommendations to others considering TouchPoint Church Management Software:** Make sure you have a staff person to implement and work with it. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** We want to use it as a communication and organization tool for the church. But so far it has been pretty bad. I don't think we have actually solved any problems other than sign ups. ### 11. Great Interactive Database **Rating:** 4.5/5.0 stars **Reviewed by:** Richard A. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** The support staff at TouchPoint is amazing. Any questions we have are answered quickly and completely. They made it very easy to transfer data from our old database and integrate it into their system. **What do you dislike about TouchPoint Church Management Software?** The site is built out very well and has parts that cover information that typical churches would need with some customization. On the rarest occasions, we have to get a little more creative than we would like to add the information onto a users profile if it is not possible to change the format of the page. **Recommendations to others considering TouchPoint Church Management Software:** The Support Staff is amazing. Reach out to them if you have questions! **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** We have been able to make our giving/donations easier to manage as well as maintaining good contact information for our congregants. ### 12. Very pleased with most features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2019 **What do you like best about TouchPoint Church Management Software?** The ability to track our student attendance, so that we can follow up as needed, as well as their completion of our Confirmation program. It's also easy for our small group leaders to use. **What do you dislike about TouchPoint Church Management Software?** The volunteer component. It's not very user friendly, and I really don't like not being able to put specific dates on there. Only being able to do "week of" makes it really confusing when the majority of things we do are on Wednesdays. It also won't let you easily exclude dates where we won't be meeting--way too many steps involved to do something that should be very simple. **Recommendations to others considering TouchPoint Church Management Software:** I really like using TP as it has been a very positive experience for us. Some of my colleagues, however, are not as impressed, so it is important to get everyone on board as much as possible before making the switch from something else. It makes for some tense moments when some people are really benefitting from product use while others are really frustrated with it. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Our Confirmation program at the church is a 16-class program over the course of 2 years. With TP, we've been able to track student completion very easily, so we can let students and parents know what classes they are missing or have completed. This has been a HUGE win for our ministry. ### 13. TouchPoint helps us engage our people! **Rating:** 4.5/5.0 stars **Reviewed by:** Jeannie L. | Database Manager / Stewardship , Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** The TouchPoint app has been very helpful in connecting with our members and attendees. There are lots of features on the app and we are constantly directing our people to it to check out events, make and gift, and stay in touch with others in their groups. Also, TouchPoint Support is very responsive! **What do you dislike about TouchPoint Church Management Software?** The contribution reporting is lacking. For users who are not programmers, the pulling out the data you need in the format you want is a challenge. **Recommendations to others considering TouchPoint Church Management Software:** Overall, the staff has been pleased with TouchPoint, especially for ministry use. We are still working with them to get the financial reporting that we need. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** More congregants are engaged though the app, helping us maintain better data. ### 14. Powerful but not Easy **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about TouchPoint Church Management Software?** TouchPoint is quite complex. It can do many things and is impressive. My current area of expertise is building registrations and it is fun to see once it's complete how it works. **What do you dislike about TouchPoint Church Management Software?** Oh man. It is not intuitive. I joke that I have to read the Help articles and translate them before I know what they are saying. It is so powerful that you ask how to do one thing and you discover either 8 more things you can do or need to do with that function. **Recommendations to others considering TouchPoint Church Management Software:** Once you begin to understand how TouchPoint works, it gets easier and more impressive, but it is not for the faint of heart. I wouldn't recommend it to smaller churches or churches that doesn't have the resources to learn, train, and implement the elements. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** We are updating our database, which hasn't been done in over 12 years. It also puts information about people in the same place and holds a lot more information than we did with our last system. ### 15. TouchPoint is a great tool for church management **Rating:** 4.5/5.0 stars **Reviewed by:** Divya K. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** One thing I really like about TouchPoint is that we can pull out several reports using the search builder query.Its potential to track several quantitative and qualitative reports helps get a clear picture about the different areas of the church. In addition, TouchPoint is very user friendly and helps navigate through different ministries in seconds. **What do you dislike about TouchPoint Church Management Software?** One thing that could be added with TouchPoint is the support contact number. I do like the support team as the team has always responded in a timely fashion but there is no number to contact. Sometimes calling and screen sharing helps in solving problems quickly. It is also an extra tool to reach out to the support team. **Recommendations to others considering TouchPoint Church Management Software:** Great tool to get your organization started with. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** With TouchPoint we are handling all the memberships and the member records. Some of the major benefits of using TouchPoint are that we cleaned up lot of the data, managed ministry task assigned/made, used several lists to create programs and divisions, created check-ins, taken attendance etc. ### 16. A simple and useful tool to mark attendance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** It is easier to mark the attendance using computer or mobile app by just selecting the checkbox next to the names. **What do you dislike about TouchPoint Church Management Software?** 1. The process of adding new guest is quite lengthy. Need to click many 'Next' button before can finally add one, and need to wait for few seconds for system to load before I can proceed to add another new guest. Hope to have a single page to fill in all info and submit. 2. Recently the website is not accessible via Google Chrome since Jan 2019. It stated some security issue due to the license. I need to use other browser to access it. 3. Many features which I commonly use are not as obvious or easy to access. E.g. download an attendance sheet, generate new guest list, etc. Suggest allowing user to add frequently used feature at the start page. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Recording the attendance, generating the attendance sheet ### 17. Simple, Intuitive, and a Great Company to Work With! **Rating:** 5.0/5.0 stars **Reviewed by:** Adam R. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** Touchpoint does data manage very well! As a church community with a small staff and who has rough 400-500 attend regularly, we need a system that is easy to use and keep up to date. Since we moved to it a couple years ago, we've never had an interruption in service and they are always ready to help us with any questions or issues we have within hours. The database itself is straight forward, easy to search through, and provides incredibly intuitive and easy options to store the information we want. Great company! **What do you dislike about TouchPoint Church Management Software?** There is nothing I really dislike about Touchpoint. Some of the features I wish I it had I later learned it already did have, I just needed to research it a little. If anything, I would really value the ability to create custom sign ups within Touchpoint that also contain a payment option through paypal. But it's possible I also just missed this. **Recommendations to others considering TouchPoint Church Management Software:** Every people management system has their own unique traits and personality. For us, TouchPoint was what we needed. A strong, easy to use, and highly searchable database we could access both online and in office. However, the company is growing fast and we haven't even started scratching the surface. With the option of creating an App, email engine, and more, you really just need more time to start realizing how much more you can do. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** People management. When you have a large group of people you need to keep up with and their information organized, a simple spreadsheet will not be enough. This database not only solves that, but does so with style and can be accessed by your leadership and the individuals who you are keeping records of if you'd like to offer it. We also needed a child check in system, and this worked great! ### 18. Excellent church database/CMS, very powerful, but unfriendly to outreach and those new to church. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** Everything is integrated. Scaleable. TP can grow with a church. So many ways to manage involvement, membership and care. Church specific design. Highly customizable. Many ways to integrate giving, check in/attendance, contact information, membership information, etc. Highly powerful and customizable queries. Very good user interface for staff and admin. OK user interface for end-users. Very reasonable cost. A great tool for pastoral care, follow up, and managing contact information. Flags are very helpful. Best features: -integrated giving -highly customizable -great volunteer management tools -scalable and low cost -great "customer service" in terms of support and customizations -powerful queries -thoughtful design for churches, also, always getting better (esp compared to BVCMS) **What do you dislike about TouchPoint Church Management Software?** TP is very off-putting for event sign ups for those who don't yet want to share their information with the church. Even though birthday is optional, it cannot be removed. Eventbrite is a great example of a great event sign up tool. Our church is in New York City and we reach a very secular audience who do not want their information to be stored in a church database. Eventbrite is sensitive to this and makes registration very streamlined and un-intrusive. Also, not as good an email design interface as Mail Chimp. They have more powerful tools. But highly integrated with Mail Chimp, which is very good. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Contact management Giving management Volunteer management Event registration Pastoral Care/Assimilation tool ### 19. Easy To Use **Rating:** 4.5/5.0 stars **Reviewed by:** Mick M. | Worship Minister, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** Very user friendly. Our whole staff uses this and many are not tech savvy. I also love the app. We are a church and often times I need to visit someone who attends. I can't tell you how many times I've had to look someone up on the go where they live or what their phone number may be. Another great feature is seeing who is in the family. I love being able to track parents and children within this app. **What do you dislike about TouchPoint Church Management Software?** I would like to see more networking from other churches and how they are using the program that way we can communicate on what works best... almost like a reddit. **Recommendations to others considering TouchPoint Church Management Software:** I would love to see better scheduling for weekend teams as well as weekend service layouts. (sort of like Planning Center) **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** We have been able to organize our database and giving statements very smoothly. We are also able to see when people have not been checked in for some time and can follow up with those people. ### 20. Best system we have ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** Judy B. | Ministry Support, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** It is easy to understand and has many features allowing us to customize the system to our specific needs. They have excellent documentation which made it easy to learn the system with a minimal amount of training. When we have needed help, their support department is very prompt in getting back with us. **What do you dislike about TouchPoint Church Management Software?** I would like the ability to easily print an envelope and/or copy and paste an address into a document for a specific individual. One click to copy address. **Recommendations to others considering TouchPoint Church Management Software:** Highly recommend this church management software, works well for large and small congregations. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** We have created systems for tracking new visitors enabling us to run reports and followup with visitors that return. We track visitors through the process of becoming regular attendees and then members. Track members/attendees that have not come recently and provide lists for pastors/elders to followup. Helps us make sure folks are not falling through the cracks. ### 21. Very Positive Move to Touchpoint! **Rating:** 5.0/5.0 stars **Reviewed by:** Tom L. | Director of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** We have found this web-based church management system to be user friendly and relatively simple for our users. Several features stand out for me: 1) Strong reporting interface that provides both financial and non-financial information in easy to use formats; 2) Strong integration with our accounting software; 3) Very responsive customer support via their email channel; 4) Open sources concept where improvements and customized queries and reports are shared for all users; **What do you dislike about TouchPoint Church Management Software?** The conversion process took a little longer than expected, but we had a lot of data from a 20 year relationship with a legacy system. **Recommendations to others considering TouchPoint Church Management Software:** I would highly recommend Touchpoint as a strong candidate for your Church Membership database needs. They have strong integration with Txt2Give as well as Transnational (credit card merchant processor). Touchpoint introduced us to another partner (mywell.org) that offers highly discounted merchant processing fees. We have seen our fees drop by 40% after using Touchpoint with Transnational. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Touchpoint is providing a reliable child check in process that now tabulates attendance by class for us replacing a manual, time consuming process. Our weekly attendance and offering report is easier to generate with a clear general ledger export utility. For the first time ever our members now can access their giving history online and print a statement that will contain current year and historical giving (both online and offline giving). The new Resources feature will allow us to create a library of resources (policies, agendas, meeting minutes) for all the various groups and committees. We are also looking forward to using the Short Term Missions function of Touchpoint to more easily coordinate and report on participant fundraising with a customized acknowedment for this type of fundraising. ### 22. Excellent software for church usage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** I love the new TouchPoint software that our church is using now. My absolute favorite part is the app that comes along with the software. It is fully functioning and has everything that I could possibly need regarding our church. To name a couple functions of the app that make a huge difference for me: the ability to pay my tithe via the app is a really nice function. I no longer have to log into a portal on a computer and add my information, I can just open the app and make a payment in a couple clicks. In addition to that, you can give to two different ministries with one payment. That's a huge improvement over our last site (which didn't have an app). The second function that I love is the ability to add the attendance for the small group I lead. It's a small thing, but it makes a big difference! **What do you dislike about TouchPoint Church Management Software?** To be perfectly honest, there's not much that I dislike. In fact, I can't think of anything to mark as a con...yet **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Our church's previous data management software was not meeting our needs from a wholistic standpoint. TouchPoint has allowed everything to be brought into one cohesive platform that allows everything to talk to each other. ### 23. The app is easy to use and intuitive, the back end is clunky and confusing **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** I like the app. I think it is nice looking, easy to use and intuitive. It provides a great user experience and I hope it will be very beneficial for our church moving forward (in allowing them to update their info in our database and doing things like giving online and getting connected to ministries). I also like the prospect of moving much of our ministry work and communication to a digital format: e.g. attendance, sign-ups, communication. **What do you dislike about TouchPoint Church Management Software?** The back end of the system is really hard to use. I consider myself to be pretty computer savvy, and I struggle with it. It is not intuitive, it uses very strange terminology, and it takes a long time to figure out how to do something. I find myself going to our IT guy a lot to try and do what I would consider basic things. **Recommendations to others considering TouchPoint Church Management Software:** Use the app, find something else for the backend if possible **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** We are hoping to improve our church database with Touchpoint, and give our congregation the experience of an app. ### 24. TouchPoint is PERFECT For Any Size Church **Rating:** 5.0/5.0 stars **Reviewed by:** jon l. | Middle School Pastor, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** Being accessible anywhere to their services. INCLUDING - customer service, event sign ups, online giving, email communications, etc. **What do you dislike about TouchPoint Church Management Software?** How complex it can be. The amount of things it offers can really make it difficult to navigate **Recommendations to others considering TouchPoint Church Management Software:** There will be times when you cant navigate what you want. Use the help icon! This is the most responsive church program I have ever used. They are prompt to getting back with you and will help you every time. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Being able to manage the people that come to our church. It helps us better assimilate them and their family into the Church through continued communications, online donations, signing up for events, etc. ### 25. A cloud-based church database solution **Rating:** 3.5/5.0 stars **Reviewed by:** Benjamin K. | Senior Pastor, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** Touchpoint is a cost effective solution to managing all of the vital statistic for your church. **What do you dislike about TouchPoint Church Management Software?** The Touchpoint app is lacking in some functionality. Deleting members can be challenging **Recommendations to others considering TouchPoint Church Management Software:** When switching to Touchpoint make sure you understand how the data will be imported and what will be done on your end and what will be done on their end. Some of the data you have may not import correctly and will impact your implementation of the solution. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Touchpoint allow us an effective way to track our vitals for our church community. Its reports and organization is simply and straightforward. They continue to add features and improve functionality. ### 26. What I like about TouchPoint **Rating:** 4.5/5.0 stars **Reviewed by:** Susan M. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** The many different features that cover a wealth of ministry related variables. **What do you dislike about TouchPoint Church Management Software?** The help articles are sometimes too "techy". **Recommendations to others considering TouchPoint Church Management Software:** Managing and organization data for a church 3500+ members spread across 3 campuses is a challenge. TouchPoint is invaluable in assisting me with daily tasks i.e. taking attendance, setting up Bible studies, retreat registration, determining how many widows are in the church...the list is endless. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Developing queries, contacting various groups/ministries, comparing data, uploading pictures, setting up registrations, keeping attendance, managing data, building reports, etc.. The benefits are endless. After a few techniques are mastered, every task I have to do is easier to operate/maintain. ### 27. A Database that connects our church in so many ways **Rating:** 4.5/5.0 stars **Reviewed by:** Mark L. | Childrens Pastor/Worship Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** The ability to track people and use organizations to be able to schedule volunteers. The fact that they are constantly updating and making the system user friendly and adding useful features. I like the fact that this program was design for data management for churches by a church. **What do you dislike about TouchPoint Church Management Software?** There are a few steps that aren't always the most "user friendly" for everyone who uses the system, however, Touchpoint is constantly listening and making changes to make it easy for all members to use. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Touchpoint offers so many features that we use and rely on every week. From child check-in to scheduling volunteers to tracking our members, to the ability to do online giving and registrations. We are currently working with Touchpoint to customize an app. This was a database that was a solution to so many of our needs. ### 28. We recently switched over to TouchPoint (August of 2018) and have been really impressed! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** This program is very well developed and thought through. We like how much it can do when it comes to searches and back end processes. It can do much more than the previous database we had. **What do you dislike about TouchPoint Church Management Software?** We wish we were offered more training opportunities. While we received a certain amount of training hours through our subscription to the database, we could have benefitted from more Skype trainings instead of being pointed towards the help articles all the time. **Recommendations to others considering TouchPoint Church Management Software:** Make sure your team is reading articles and having a chance to play around with the database before going live. It was a big learning curve for people who did not have early access to the database. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Attendance (who is coming regularly, who has dropped out, etc), being able to have a compilation of classes/groups emails and information at easy access. ### 29. Easy for on the go access **Rating:** 4.0/5.0 stars **Reviewed by:** Holly S. | Music Ministry Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2019 **What do you like best about TouchPoint Church Management Software?** I like that I can access and update membership information from my phone. **What do you dislike about TouchPoint Church Management Software?** There are a lot of steps in completing a task sometimes. I frequently have to remind others (my supervisor and assistant) who aren't as tech savvy how to complete tasks that they don't do on a regular basis. I wish I could set up a shortcuts list on the dashboard for weekly/regular tasks. **Recommendations to others considering TouchPoint Church Management Software:** Wonderful product! **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** I'm looking forward to moving our Music and Art Conservatory registration and payments to Touchpoint. Our current camps and classes manager is no longer meeting our needs and Touchpoint will. ### 30. Great ChMS solution for a multi-lingual church! **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan W. | Executive Minister, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2019 **What do you like best about TouchPoint Church Management Software?** The most critical feature that we were able to develop with TouchPoint was to have Chinese language compatibility as part of people's profiles. As a multi-lingual church, having the ability to incorporate non-English characters was a necessity and we had a lot of trouble finding a ChMS that would support it. Thankfully, TouchPoint was open to developing that feature for us and it has made all the difference. **What do you dislike about TouchPoint Church Management Software?** The UI may not be as friendly to users who are not tech-savvy. This requires a lot of in-house training to have volunteers help with setting up different settings for our church. **Recommendations to others considering TouchPoint Church Management Software:** I highly recommend TouchPoint as a ChMS solution, especially if you are a multi-lingual church. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Making the shift towards online giving, event registrations, tracking mission trip goers and supporters are all features that we are utilizing. ### 31. TouchPoint is a great tool for class attendance. **Rating:** 5.0/5.0 stars **Reviewed by:** Naomi T. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** I have found the app to be useful for tracking attendance and receiving access to member information. I do not have access to reports or anything like that, but have found it helpful in recording attendance and accessing member information. **What do you dislike about TouchPoint Church Management Software?** While taking attendance, I wish I could click on the name or picture to see attendance information about the member or other member information. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Through the app, a number of the leaders in class have access to attendance, so if one of the leaders is unable to be there another member can easily record attendance. ### 32. Software with Great Potential **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about TouchPoint Church Management Software?** TouchPoint has great online giving that other products need a third-party product to perform. It even integrates reasonably well with Text2Give (we are still working out some issues with this). **What do you dislike about TouchPoint Church Management Software?** Reporting is poor. I had a discussion with the VP of Marketing a year or more ago and was told there would be an interface to third-party report writer, but it never materialized. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** It's SaaS, so that's the most important benefit. It has decent checkin for kids with limited printing abilities. I have heard nightmares from users of other products. We can take small group attendance via an app and I didn't realize this is rare in ChMS. ### 33. TouchPoint is Great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** TouchPoint has been easy to use, quick to respond to any issues, and works great for helping us to keep up with our members. **What do you dislike about TouchPoint Church Management Software?** There have been a few instances where pulling the information we need from the system has been tricky...but with a little experimenting we can usually get it figured out. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** TouchPoint helps us keep all our membership data in one place and gives us the flexibility to add new fields of information as we discover the need to keep track of new items. It also allows us to give access to our lay leaders and teachers so that they are also able to directly access information on the people in their groups rather than having to contact us each time they need a phone number or email address. ### 34. Great Product that is easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Valerye S. | Executive Assistant, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** I like the homepage setup and dashboard view. I also like the detailed user profiles to help me track attendance and membership information for my organization. **What do you dislike about TouchPoint Church Management Software?** I wish it was easier to run and create reports of user data. Sometimes it is not very intuitive and takes a lot of time to set up and create the report. Pre-created reports would be very helpful. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** I primarily use Touchpoint to keep up with membership, attendance and donations to my organization. Tochpoint helps me easily track monetary donations and detailed member information. ### 35. TouchPoint has all the right tools and functions, but they can be difficult to use. **Rating:** 3.5/5.0 stars **Reviewed by:** Kasie R. | Business Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2019 **What do you like best about TouchPoint Church Management Software?** Details. It is easy to effectively manage members through the TouchPoint system. Cloud storage, so you can access from anywhere. **What do you dislike about TouchPoint Church Management Software?** Not very intuitive. Difficult to use if you are not tech-savy. Transaction log and Mission Trip functions are confusing. **Recommendations to others considering TouchPoint Church Management Software:** No software system is perfect. I would consider your top priorities in a product, and if membership and ministry management is your top then TouchPoint may be a great choice. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** We have been able to provide better communication and gather useful data for various ministry purposes. ### 36. Touchpoint has really helped us move from being a small church to a medium sized church **Rating:** 4.5/5.0 stars **Reviewed by:** Ben K. | Senior Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** Touchpoint increases our ability to shepherd our church by watching attendance trends, making communications easier, and managing volunteers! We also use it for kids check in, which has been a real bonus! **What do you dislike about TouchPoint Church Management Software?** The Help section is often hard to follow and parts of building Touchpoint can be quite technical. **Recommendations to others considering TouchPoint Church Management Software:** Absentee Reports are really helpful **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** It helps us communicate and manage our members better. It makes end of the year giving statements a breeze. It used to take a couple of days, and now it takes 15 minutes! ### 37. Very expansive, all-encompassing church management system **Rating:** 4.0/5.0 stars **Reviewed by:** Jered G. | Administrative Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** The system is very expansive and contains many features that are useful to many churches. Whenever you are looking on how to do something, it has often already been incorporated into the system. **What do you dislike about TouchPoint Church Management Software?** With the management system being so encompassing and covering so many different areas, it can often feel overwhelming and difficult to figure out how to do something. The help articles are very in-depth, but sometimes feel overwhelming when trying to read and figure something out. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Maintaining contact with church members. Membership and organizational management. ### 38. Touchpoint is an adequate database but not very well equipped with features. **Rating:** 1.0/5.0 stars **Reviewed by:** Corey M. | pastor of connections and equipping , Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** It's fairly easy to search for people or groups if they are setup correctly. **What do you dislike about TouchPoint Church Management Software?** It isn't user friendly if you try to do anything past simple tasks. The solutions provided most of the time are complicated and confusing. The new features which are released aren't helpful for ministry. **Recommendations to others considering TouchPoint Church Management Software:** Feels like they aren't improving in the direction of serving church needs. Updates and new features seem confusing and don't seem to fix stated needs. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** They connect our giving module with our database module which is nice. ### 39. Tough start but smooth sailing now **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2019 **What do you like best about TouchPoint Church Management Software?** It is great to have the information of our members in one database. We can generate directories, do online registrations and capture lots of information. The support is FANTASTIC! **What do you dislike about TouchPoint Church Management Software?** The toughest part has been learning the lingo and the ins and outs of the system. **Recommendations to others considering TouchPoint Church Management Software:** You won't be disappointed once you are up and running. I am the only person learning Touchpoint. So, that is a drawback. If you have a few people that can help you implement it, you will love it. It has a lot to offer! **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** We solved CHECK-IN and VBS enrollment and record keeping. ### 40. Good program...very helpful. **Rating:** 3.5/5.0 stars **Reviewed by:** Damon B. | Minister of Missions, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** the amount of data that is available. The ability to quickly access data. functionality of the website is great. I feel like there is more there that I am not aware of and it will just take time to get used to using it. **What do you dislike about TouchPoint Church Management Software?** The iPhone app doesn't seem to have full functionality yet. It would be great to be able to use it more. **Recommendations to others considering TouchPoint Church Management Software:** give it a try. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Church database. Finding people's names/info quickly. pictures would be helpful as well. ### 41. Working with Touchpoint for a year. **Rating:** 2.0/5.0 stars **Reviewed by:** Kim G. | Administrative Assistance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** Searches for different groups to send out mass emails. Adding and deleting people to the system **What do you dislike about TouchPoint Church Management Software?** Customer Service is not with a live person to talk or guide you through issues when they arrive. When registration is filed with this Event. How do you correct to stop the duplication of each check box that is checked. It is picking up the Sub Groups. Do not want them to show. It is confusing as a recipient. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Registrations for events ### 42. Touchpoint Review from a Church Perspective **Rating:** 5.0/5.0 stars **Reviewed by:** james k. | Chaplain, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** This is the best management software for churches. The search ability is the best out there! The search functioning and building searches is the best part about Touchpoint. **What do you dislike about TouchPoint Church Management Software?** Touchpoint needs to upgrade its mobile app to allow for more functions. More functions would allow us to see more information while not forcing us to use the web version. When this happens it will be excellent. **Recommendations to others considering TouchPoint Church Management Software:** This is great software to manage or use within churches. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Touchpoint is excellent software by which we solve our membership issues. We keep tons of documents upoloaded to each person's account. This feature as well as linking families within the system helps people to learn relationships with a large organzation. **Official Response from Leah Davenport:** > Hi James, thank you so much for the 5-star review! We are thrilled TouchPoint has served your church well and that you are getting a lot out of the search builder! Regarding the mobile app pulling in web pages, there are a couple of functionality reasons for this, though we agree it's not always an ideal experience. I'd love to know more about which specific functions you're thinking of if you'd be willing to tell us more. Feel free to email me at marketing@touchpointsoftware.com with your thoughts. Thanks again for taking the time to leave us a review! ### 43. TouchPoint Successful **Rating:** 4.5/5.0 stars **Reviewed by:** Jan M. | Preschool Ministry Director, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about TouchPoint Church Management Software?** I love that it is user friendly and that I can add visitors or new members while they are standing there waiting. **What do you dislike about TouchPoint Church Management Software?** I dislike that you don't have an option to add an entire family of children. It takes too long to stand there and add siblings separately using the same information. We need one screen where we can add several siblings at one time!!! **Recommendations to others considering TouchPoint Church Management Software:** TouchPoint has been good for our church. It is easy for parents to use. The main problem is that it is internet based and if the internet goes down, then TouchPoint doesn't work. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** We are more streamlined with TouchPoint and having the "app" on our phone gives us additional flexibility. ### 44. TouchPoint Software Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2019 **What do you like best about TouchPoint Church Management Software?** Ease of use and buy-in from our staff. The ability to access all levels of information from anywhere has been great. The software gives us ability to track all manner of people data in one place and associate documents and notes with them. The support staff is helpful and quickly responsive. We use the check-in feature for our children's and youth programs and it works very well, on PCs, iPads or phones. We have also customized a mobile app with TouchPoint and find it to be simple to use but robust in features. **What do you dislike about TouchPoint Church Management Software?** A couple of areas are a little "clunky" but TouchPoint has those identified to make improvements in the future. Some advance reporting features are a bit intimidating to novice users. **Recommendations to others considering TouchPoint Church Management Software:** If you have a large database, it's worth the money to have TouchPoint convert it for you. They were very accommodating with the large amount of data we converted. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Access for all staff and leaders from their phones, better giving tracking and registration payments are streamlined. Ability to run reports on almost any group of people. Ease of emailing our congregation. ### 45. Great for information, not as easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** Touchpoint gives access to a lot of information, and I love the data it produces. **What do you dislike about TouchPoint Church Management Software?** Touchpoint is not always user-friendly. It can be difficult to find a specific item -- for example, I was trying to opt-in to text messages the other day. I'm in my 20s and can generally find my way around most systems pretty quickly. It took me a long time to figure out how to find the opt-in section!! There are also certain reports that I've found interesting in the past that months later I'm not able to locate... and then another few months later I find it again! It seems like the overall organization of where information is located and how to get there could be streamlined. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** The church is able to collect money and track information easily, and I'm sure on the admin side they have saved a lot of time with the reports and information generated by touchpoint. ### 46. Process for making a change after 15 years is daunting **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** I like that we work together as a team to get the switch from our old church management software to the new software. Change is never easy, but I feel confident that we will be successful in getting everything up and running the way it should be in a couple of months. Our church has a wide range of ages from babies to senior adults. I am glad that we will be able to personalize our email distribution to reach out to the select individuals for a specific event or ministry opportunity without having to send every email to every single family. **What do you dislike about TouchPoint Church Management Software?** I do not like that we cannot pick up the phone to talk to someone on the team about an issue. I know that we have connection through email, but I am used to calling the support staff from our old software and they could remote in if there was a problem or an issue that needed to be addressed. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** With TouchPoint we will be able to simplify the way we communicate with families and individuals. Every individual and every family will be able to access their information and make changes of their address, email, cell phone. We have not fully launched the TouchPoint program to our congregation yet, so we have not seen this yet. ### 47. Okay Software but a little clunky **Rating:** 3.0/5.0 stars **Reviewed by:** Matt J. | Resource Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** The ability to search directories of people **What do you dislike about TouchPoint Church Management Software?** I really don't like the user interface. It is easy to get lost when you don't have complete permission. **Recommendations to others considering TouchPoint Church Management Software:** This is definitely a software that will get things done. It's nice that it is web based and it does have a cell phone app. However, the cell phone app is not fully functional. It does allow members to login and search. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Manage all the members of our church. ### 48. Touch point is a great system to use to store information and export information in easy to use rep **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** I like that I can run custom reports on groups and can have them downloaded into excel. We have also used the system to be able to take payments online for certain events and that has been great. **What do you dislike about TouchPoint Church Management Software?** I would like to have more training because I think that Touch point can do more things then I know how to do, so if I got more training I would have a better idea of what I didn't like about it. **Recommendations to others considering TouchPoint Church Management Software:** It is a great central location that holds information and can run reports on that information. It's great to use for email blasts to different groups. Running custom reports is an awesome feature. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** We are using the system to be able to share our church members information in one central location. It is nice to be able to have everyone's info right away and be able to get information out to groups quickly and easily. ### 49. TouchPoint Perspective from the New User **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** I have found that the TouchPoint database system is very clean - not cluttered which makes it easy to navigate. There is not a lot of my screen taken up with useless space or unnecessary information. Also, the support team has been fantastic--very quick to respond with accurate information. Their online help has also been a tremendous source of useful information about their program. **What do you dislike about TouchPoint Church Management Software?** Some things are not as intuitive as I would like. The terminology they use for various things is really taking some getting used to but I suspect over time it will become second nature. **Recommendations to others considering TouchPoint Church Management Software:** Highly recommend you consider TouchPoint for your database needs. Their staff has been exceptional to work with, very responsive to our many questions and timeliness of their answers has always been spot on. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** We are able to get meaningful reports in formats that we can use. Their search builder has already proven to be very useful in getting out information that we need. ### 50. Review for Touch Point Software **Rating:** 3.5/5.0 stars **Reviewed by:** Donny H. | Associate Pastor of Discipleship/Education, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about TouchPoint Church Management Software?** The email support is quick and usually very helpful. Even to those who have not been using the software long the response from their people is good. And if you don't understand what to do next you can always reply back and they will help you solve your problem. **What do you dislike about TouchPoint Church Management Software?** No telephone support as some of the others do like ACS Realm. I miss the telephone support because you can learn how to use features you are not sure of or don't understand. **Recommendations to others considering TouchPoint Church Management Software:** Get all the training you can from them. **What problems is TouchPoint Church Management Software solving and how is that benefiting you?** Able to stay in touch with your members and communicate to them. Great tool to get to peoples' homes through their app. ## TouchPoint Church Management Software Discussions - [What is TouchPoint Church Management Software used for?](https://www.g2.com/discussions/what-is-touchpoint-church-management-software-used-for) - 1 comment - [View TouchPoint Church Management Software pricing details and edition comparison](https://www.g2.com/products/touchpoint-church-management-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-11+01%3A41%3A15+-0500&secure%5Bsession_id%5D=a19122dd-8e60-48c1-b93a-a52d8a9a6741&secure%5Btoken%5D=9d922416121bb01d2ec4ccafe15ec36ed1dcab0d15d108d6a1c11aa78c1575d3&format=llm_user) ## TouchPoint Church Management Software Features **Platform Basics** - Membership Tracking - Donation Management - Congregation Communication - Worship Management - Event Planning - Church Accounting **Platform Additional Functionality** - People Management Specific Tools - Event Management Specific Tools **Agentic AI - Church Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top TouchPoint Church Management Software Alternatives - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - 4.8/5.0 (815 reviews) - [Breeze ChMS](https://www.g2.com/products/yourgiving-inc-breeze-chms/reviews) - 4.8/5.0 (127 reviews) - [Planning Center Services](https://www.g2.com/products/planning-center-services/reviews) - 4.7/5.0 (178 reviews)