Have been using touchbistro for the past five years. Efficient and user friendly. Have recommended it to several restaurant owner friends. Some have it and are happy with it. Review collected by and hosted on G2.com.

Print layout, category icons and mobile printing. Too rigid. Needs more flexibility so that we can customize with icons that we are visually fonolar with. Review collected by and hosted on G2.com.

no hand written receipts

we can see our best selling items and modify the worst selling

we can set budgets for each month for entertainment

track spending and expenses easily

a proper set of books for business resale in the future

color coding for employees

tracking discounts and voids

our competitors have a hard time keeping up with our efficiency with the new technology

easy to add daily specials and happy hour items Review collected by and hosted on G2.com.

easy to discount multiple times (when item is entered and when taking payment)

late night entering single drink order times, entering all the vendor info for set up

time for set up of menus and menu items

resetting the system frequently due to power failures and internet disruption

cost of the initial system

cost of system is very high as we are a very small pub restaurant, we do not need all the features, maybe a entry level system might be a good idea to offer

restaurant layout could be a bit more custom as we have alot of different seating areas Review collected by and hosted on G2.com.

The support is always prompt and service agents respond to needs immediately. Back end report easy and simple to use on the cloud

Really helpful and great way to control. The business Review collected by and hosted on G2.com.

If I were to focus on improving touchbistto it would be giving manager functionality crossing over to some of the admin functions Review collected by and hosted on G2.com.

Very user friendly. Can perform with the beast of the POS field like Micros, Squirrel, etc. Review collected by and hosted on G2.com.

Not able to analyze multiple restaurants on the same dashboard. We need to sign into each location on the cloud in order to compare numbers. Review collected by and hosted on G2.com.

TouchBistro was very easy to set up, and their customer service is great. I also appreciate the updates they have made in the short time (7 months) we have been using the system. The training from TouchBistro was also really good. Review collected by and hosted on G2.com.

It would be really nice to have a training mode for new staff. It took us quite a while to figure out how to set up our craft cocktails and other modifiers: more best practice info would have been helpful. Review collected by and hosted on G2.com.

simplicity of use, easy for new staff to integrate Review collected by and hosted on G2.com.

After selling my business the new owner still had access to my entire history of Touch Bistro. A month before the sale I contacted TB and asked how my sales history etc information will be ported over to either a new account or held in the cloud in the event I needed to retrieve information due to an audit. They assured me I could download the system to a new personal iPad and use that as a link on demand through their tech department when needed. On the day before closing I did this with a tech downloading all my business historical data.

Needless to say, the new owner of the business continues to have access to my historical financial information. I have called perhaps 10 times to TB and have been assured at least 4 times this has been done. Calling them is a task itself as they don't seem to be able to manage their growth and look after their customers. No one seems to know what to do and how to cut off the access to my financial information. I suspect its not the first time someone has sold their business and the new owners kept the TB POS system, but I don't trust TB anymore and will not use it in any of my new restaurants. Review collected by and hosted on G2.com.

I love how easy touch bistro is to use, it makes training new employees easy! Review collected by and hosted on G2.com.

There is nothing i dislike, have had no problems with this POS Review collected by and hosted on G2.com.

Easy set up and stable. Easy to to split the check. Review collected by and hosted on G2.com.

If there is a party for three people, and two of the customer wants to split the share order between them. And third person just pay what he/she order. Share order can only divide by three not two. Review collected by and hosted on G2.com.

I did not enjoy working with touch bistro Review collected by and hosted on G2.com.

Compared to other systems it was not user friendly, and very simple. Reports were difficult to create and read. Review collected by and hosted on G2.com.

Overall, the product is so far very stable and easy to set up. It always takes time to get acclimated with new systems, but this one is pretty intuitive and they have some good videos/tutorials to get the staff up to speed. Review collected by and hosted on G2.com.

One big issue is the fact that you can't have an inclusive tax on select items (alcohol). You can set up an inclusive tax, but it is either for ALL of the items, or none. Big oversight as the majority of bars/restaurants that I've ever been to (mine included) have the tax included in the alcoholic drinks, but not on the food. Other major issue is you can not add a seat to a tab. A major feature I liked was the ability to preauthorize cards/tabs, but this is often nullified by the fact that I can't add a seat to a tab, and the workaround that I would normally do (attach a card to a table) is not an option either. Many times a day, we start tabs for guests that end up wanting to split item/bill after the fact. We end up having to delete items and re-ringing them on a new tab. We often hold a card for a table, but if you actually swipe the card/preauthorize, it turns it into a tab, where I can't add seats! 'One of these things is not good, the fact that I can do neither is a real pain. Review collected by and hosted on G2.com.