The functionality of the POS table side with iPad minis is great and time saving for servers. This is the only positive feature that we are fully comfortable giving accolades to. This of course is negated by the time that is needed to spend running around trying to find a credit card processor that will work, explaining double-charges to guests due to software issues and assuring them that if there is a double charge which there may or may not be we will resolve it, restarting credit card terminals and iPads in the hope that they will work, and working on customer retention due to the credit card processing issues. Review collected by and hosted on G2.com.

Reporting is horrific for accounting purposes. I had to create my own payroll excel file as labor reporting does not integrate tips earned. Daily reporting lacks several key pieces of information. The V400m credit card machines consistantly do not communicate with our iPads and cause terrible issues with our customers when trying to take payment. It will allow two payments to be processed for the same guest on the same check. It will allow an authorization for payment that our guests can see on their personal banking features, but no authorization will have gone through to the TouchBistro app, therefore causing guests to question us why we need to run a transaction again. We get follow-up calls from guests letting us know that they have two seperate transactions even though POS only registers one. This is a failure directly on the software as our WiFi has no connectivity issues. All these issues started occuring three or four TouchBistro updates ago. We have been trying to navigate a solution for this for over a month. We have lost customers due to this issue. We have contacted TouchBistro more times than I can count for a resolution, and get the same non-action "update to the newest version, it will be fine", "reboot they system, it will be fine", "change this setting on your iPads, it will be fine". Rest assured, it is not fine. DO NOT UNDER ANY CIRCUMSTANCE GET THIS SYSTEM WITH WEPAY BY CHASE! We truely feel that the 3rd party processing is almost certainly the core issue and that is was not designed correctly to work with TouchBisto and iPad processing.

This all comes after, of course, the onboarding process. Training materials provided are cursory at best. Nearly all facets of functionality are learned by trial and error. I had to write a training manual myself as the training videos essentially provide nothing but basic, generic POS material. Once you have the product purchased, all the humans that were involved with sales, onboarding, and integration completely disappear. You can of course call Customer Service, where the nice folks on the other line do their best, but have to outsourse pretty much any call to their Payments, Hardware, and Escalation Teams. Prepare to be on hold for a long while a memorize their horrifically loud hold music. Additionally, their "teams" are not available Friday evenings through Sundays, restaurants busiest days.

I spend at least 3 hours a week resolving payment issues both on the floor and from my office. I could go on in spades about further issues and go into greater detail than listed above, but I think the general point has been made. Review collected by and hosted on G2.com.

Easy to use website to make changes and review data Review collected by and hosted on G2.com.

Can't update menu on website, need to use iPad used for POS for that Review collected by and hosted on G2.com.

User friendly, can you have a lot of devices, Normally quit during service. Good technical support. Review collected by and hosted on G2.com.

Sometimes slow, updating all the terminals can be alot too Review collected by and hosted on G2.com.

The ease of use. Very easy and quick to change products and prices. Very user friendly screen. Review collected by and hosted on G2.com.

The fact we need to use the amplifi box so close to the iPad. it tends to disconnect quite regularly if the screen is moved around too much. Review collected by and hosted on G2.com.

The price...but you get what you pay for. Review collected by and hosted on G2.com.

Just TRY to call their technical support line before you sign anything. Review collected by and hosted on G2.com.

Fixed rate for licensing, easy to sign up and modern looks. Review collected by and hosted on G2.com.

-terrible terrible customer service. I asked my rep questions like how to add/delete items, access multiple tables and pre-authorization, he recommended me just to google it. blocked my number after i texted him questions.

-unreliable devices: 2 ipads freeze on the first day of use

-long processing time, and the processors will turn off here and there, we have to turn on, waited till it synchronized before taking payment.

-can't pre-authorize effectively. the function is only available for bar tabs, not on tables or bar seats, very confusing for food runners.

-we switched to another system within 4 days of use, and they billed me for $14,000, i am still stunned...i rather pour that money down into the drain

-over-promising, under-delivering. my rep sold me so many functions on the features when they can't even deliver the basics.

i'm a bar owner for 7 years, and this is the worst POS i've deal with. DO NOT TRUST what they say! Review collected by and hosted on G2.com.

Absolutely nothing. The system is unstable during the shift. Credit card authorization gets reversed when the system hangs which happens a few times a week. Tech support is aware of the hanging issues. But, they don't know why. Review collected by and hosted on G2.com.

I had many credit card authorization being reversed by the Touchbistro system. The mini Ipad hangs during credit card processing. So you have no choice but to restart the app. When app is back on, the authorization is reversed. Meanwhile, if the customer is gone, there is no way to rerun the credit card. So, your money is lost. The last incident was a $751.00 bill. After waiting on tech support for over an hour more than a few times. We decided to go with a different POS. $18000 down the drain. Review collected by and hosted on G2.com.

Where do I begin.? I love EVERYTHING about it.

One of the best things I've found about it which makes it SO easy, after using and adjusting over time to many different pos systemsis ; You have the ability within to pretty much navigate to ANY screen, at any given point, at any time.

Highly recommended to anyone on the fence or in between pos systems to purchase for their company. This one wins the gold. Hands down. Review collected by and hosted on G2.com.

If I HAD to pick a dislike, when using iPads or tablets- the font could be a little bigger and less congested on a page (which I'm sure can be changed in some setting somewhere, anyway) but particularly in the restaurant industry when you want everything all decipherable together on one page, in an organized manner. Which is super minor because like I said- I probably just haven't figured out a way to streamline this all myself- which I will. Review collected by and hosted on G2.com.

The FOH interface is pretty iser friendly and their customer care team is really nice and easy to work worth. Review collected by and hosted on G2.com.

The system goes down often. My sales person lied to me about so many features I don't even know where to start. The training and onboarding is zero. The system failed 30 minutes into our soft opening and cost my restaurant over $6000. They have been less than apologetic about this. It's been nearly impossible to reach my onboarding specialist because they are obviously over booking their time. We received little to no training and it's been hard to get myself and staff fully trained. We were told this is an all-in-one program and that unlike other competitors I was considering there were no add on services. The fact of the matter is that they most of the features I was excited about come from apps like Margins Edge and 7Shifts. We were given a specific go live date which didn't happen and then I was promised we'd be fully live by our soft open date. We barely functional by our soft open. They had every opportunity to tell me that the date wouldn't work and they failed to do so. Costing us an obscene amount of money as mentioned above. Most annoying lies were that our KDS system cannot update tickets in real time. If a server makes a mistake or a guest changes their order it's an enormous pain to correct it. I told my sales person that this was a must have feature for my large venue. I was assured this was something the system was capable only to find out that it wasn't. We're basically stuck with them for now because we're not in a position to start all over. Review collected by and hosted on G2.com.

The mobile app is excellent to keep track of sales on the go. Backend reporting is excellant. Review collected by and hosted on G2.com.

Uploading information for inventory and ingredients can be very time-consuming. Review collected by and hosted on G2.com.