# TouchBistro Restaurant POS Reviews **Vendor:** TouchBistro **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.1/5.0 **Total Reviews:** 108 ## About TouchBistro Restaurant POS TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBistro helps restaurateurs streamline and simplify their operations – allowing them to spend less time manually connecting the dots, and more time connecting with guests and growing their business. Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money. By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business. ## TouchBistro Restaurant POS Pros & Cons **What users like:** - Users find TouchBistro Restaurant POS to be **somewhat user-friendly** , which helps in managing operations effectively. (1 reviews) - Users appreciate the **reliability** of TouchBistro Restaurant POS, noting it works relatively well for their needs. (1 reviews) **What users dislike:** - Users report **connectivity issues** leading to lost orders and miscategorized menus, severely disrupting restaurant operations. (1 reviews) - Users find TouchBistro Restaurant POS to be **overpriced bloatware** , leading to frustrations and constant crashes. (1 reviews) - Users report facing **inventory management issues** , with lost orders and incorrect menu categorization causing frustration. (1 reviews) - Users report a significant **lack of tracking** , leading to lost orders and misplaced menu items, which complicates service. (1 reviews) - Users report **menu management issues** , including random categorization changes and lost orders impacting service quality. (1 reviews) - Users express frustration with the **poor customer support** of TouchBistro, citing constant crashes and unresolved issues. (1 reviews) - Users experience **poor support access** with TouchBistro, facing difficulties in resolving hardware and service-related issues. (1 reviews) - System Instability (1 reviews) - Technical Glitches (1 reviews) ## TouchBistro Restaurant POS Reviews ### 1. STAY AWAY from TouchBistro if you can! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about TouchBistro Restaurant POS?** Software was somewhat user friendly and worked relatively well for us. **What do you dislike about TouchBistro Restaurant POS?** We had an extremely disappointing experience with TouchBistro. From the outset, the focus felt less like a partnership and more like aggressive upselling. We were repeatedly encouraged to purchase add-on services and features that, in hindsight, we did not need. Once those additional services were purchased, there was absolutely no flexibility or willingness to offer refunds, even when concerns were raised promptly. The most troubling issue occurred when we attempted to cancel our service. We notified TouchBistro before the renewal date, yet our credit card was still charged for a full additional year of service. Despite clear communication in advance, the renewal went through anyway. When we tried to resolve the matter, reaching someone was nearly impossible. Calls and messages went unanswered for extended periods. After significant effort, I finally connected with a representative who initially stated that refunds were not offered under any circumstances. When I explained the timeline and documentation around our cancellation notice, I was then told we were in fact eligible for a refund. That refund has still not been processed and it has now been over a year. Operationally, the support experience has been equally frustrating. The “hotline” for software issues often involves long waits and inconsistent assistance. When you are running a restaurant and your POS system is critical to service, unreliable support is unacceptable. A POS provider should operate as a partner to restaurant operators. Instead, our experience felt transactional at best and dismissive at worst. Once they have your payment information, responsiveness and accountability seem to disappear. I would strongly encourage anyone thinking of signing on with TB not to, but if they do, to review contract terms carefully, document all cancellation communications in writing, and think twice before committing to long-term agreements. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** We used the software as a POS in our taproom. ### 2. TouchBistro is a shoddy product from a trash company. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about TouchBistro Restaurant POS?** Nothing. It works at times, the KDS is buggy, the app crashes after almost every order is put in, integrations are expensive. **What do you dislike about TouchBistro Restaurant POS?** Everything. Crashes constantly, horrible customer service, overpriced bloatware. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Solves the problem of the absolute worst way to waste your money- get a TouchBistro subscription. ### 3. Worst Company EVER **Rating:** 0.0/5.0 stars **Reviewed by:** Becky S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about TouchBistro Restaurant POS?** That my contract is up and I never have to deal with them again **What do you dislike about TouchBistro Restaurant POS?** Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly started reporting as alcohol **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** The have done ZERO to fix all the issues ### 4. Great platform **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about TouchBistro Restaurant POS?** I love how user friendly and intuitive the TouchBistro platform is. It requires very little training, and I can often find what I need quickly by using the help function. I've also had great experiences with customer service over the phone. I also like the fact that this integrates easily with several of the other programs we use. **What do you dislike about TouchBistro Restaurant POS?** If your main device goes down then you are not able to use the program, which has happened to me and can be frustrating, but this is a rare occurence. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** I love how easy it is to integrate, and it also saves me a lot of time with training since it is easy to use. A quicker onboarding with new employees is very beneficial. ### 5. Solid POS Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about TouchBistro Restaurant POS?** TouchBistro is easy to set up and use. The interface is attractive and pretty intuitive - staff needs little training to be able to successfully use it. The search for item function speeds order entry - the other category organization tools are what you expect and are well designed. The room table layout and ticketing is easy to set up and using the interface for order entry is a breeze - again staff with no training can figure it out! We inherited the system when we purchased our business and after researching alternatives stayed with TouchBistro. We are in year 3 and are very satisfied. It has a lot more functionality than we use. **What do you dislike about TouchBistro Restaurant POS?** On the downside, the credit card processing integration could have more options. The initial vendor we used TSYS, had a great rate and tight. seamless integration with Touchbistro the workflow was simple, errorproof - it was very easy to process cards. Unfortunately the hardware that was available was terrible and was often broken leading to us handkey cards. There were no great alternative for a fine dining restaurant like ours so we ended up switching to Square. The integration is clunky, multistep and prone to error. TouchBistro has its own payment solution which presumably is why they are not pursuing customer satisfacation with 3rd parties. It'd be fine if their product's rate was competitive but it isn't - it's expensive. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** The POS solution enables us to easily and accurately capture customer orders, transmit them to the kitchen for fulfillment, and process payments. ### 6. Very user friendly. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2024 **What do you like best about TouchBistro Restaurant POS?** Touch bistro is a very intuitive system, making it very user friendly. They have excellent customer service with timely responses to questions and issues. We have only been open for 3months, so far so good! This system has made it easy for our entire staff to be on the same page and have all the information we need ti run a successful restaurant. The reports are clear and easy to access/understand. The system itself allows for clear communication between the back and front of house. We are very happy with this system. **What do you dislike about TouchBistro Restaurant POS?** The reservation app has been a bit challenging in creating the best flow for our small space making sure we are capitalizing on the most possible turns per night, but the staff has been helpful in fine tuning this. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Helps me stay on top of payroll reports, daily sales, reservations, and of course ordering. ### 7. Worst experience / They r fraud **Rating:** 0.0/5.0 stars **Reviewed by:** Ahmad Shah L. | Assistant Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about TouchBistro Restaurant POS?** I have one of the worst experiences in my business career. Almost everyday I spend about 2 hours talking to TouchBistro customer service on the phone, but still they can't solve my problems. Also they r not allowing to cancel my contract with them. I am using TouchBistro from past 2months but I lost my customers, money and wasting lots of time just because of their worst system and customer servic (TouchBistro). I would never recommend TouchBistro to my friends and other ppl, bcoz I don't waht them to be in stress as i am right now **What do you dislike about TouchBistro Restaurant POS?** Dishonesty, Fraudulent, False, worst System, worst customer service. If you like your money and health then i would never recommend this system to anyone. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** They don't help, they just charge you, Worst system ### 8. Great indipendent restaurant POS **Rating:** 4.5/5.0 stars **Reviewed by:** Tom M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about TouchBistro Restaurant POS?** Quick, Intuative - easy to learn by staff. Good reports **What do you dislike about TouchBistro Restaurant POS?** Nothing really I would reccomend it to other business owners. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Taking customers orders, reporting on sales etc.. ### 9. Streamlined and efficient POS system. **Rating:** 4.0/5.0 stars **Reviewed by:** Michael C. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about TouchBistro Restaurant POS?** Touch bistro offers a POS system that aligns itself with how employees today interact with tech today. A familiar interface with intuitive control makes implementation easy. **What do you dislike about TouchBistro Restaurant POS?** Costly hardware and ultimately having to deal with a 3rd party for hardware issues is the one downside to Touch Bsitro **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** A simple and intuitive POS, touch bistro connects with there user through tablet familiarity which results in a shorter learning curves for staff ### 10. Helped reduce ticket times in restaurant **Rating:** 5.0/5.0 stars **Reviewed by:** Richard C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about TouchBistro Restaurant POS?** The tablets are easy to learn for front of house staff. Has helped reduce mistakes and miscommunications on food tickets. **What do you dislike about TouchBistro Restaurant POS?** The workflow for entering tips onto the pos is cumbersome, wastes time. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Mistakes in food tickets, saves time in the kitchen ### 11. Customer Service and V400m Credit Card Processing are terrible **Rating:** 1.0/5.0 stars **Reviewed by:** Carlene M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about TouchBistro Restaurant POS?** The functionality of the POS table side with iPad minis is great and time saving for servers. This is the only positive feature that we are fully comfortable giving accolades to. This of course is negated by the time that is needed to spend running around trying to find a credit card processor that will work, explaining double-charges to guests due to software issues and assuring them that if there is a double charge which there may or may not be we will resolve it, restarting credit card terminals and iPads in the hope that they will work, and working on customer retention due to the credit card processing issues. **What do you dislike about TouchBistro Restaurant POS?** Reporting is horrific for accounting purposes. I had to create my own payroll excel file as labor reporting does not integrate tips earned. Daily reporting lacks several key pieces of information. The V400m credit card machines consistantly do not communicate with our iPads and cause terrible issues with our customers when trying to take payment. It will allow two payments to be processed for the same guest on the same check. It will allow an authorization for payment that our guests can see on their personal banking features, but no authorization will have gone through to the TouchBistro app, therefore causing guests to question us why we need to run a transaction again. We get follow-up calls from guests letting us know that they have two seperate transactions even though POS only registers one. This is a failure directly on the software as our WiFi has no connectivity issues. All these issues started occuring three or four TouchBistro updates ago. We have been trying to navigate a solution for this for over a month. We have lost customers due to this issue. We have contacted TouchBistro more times than I can count for a resolution, and get the same non-action "update to the newest version, it will be fine", "reboot they system, it will be fine", "change this setting on your iPads, it will be fine". Rest assured, it is not fine. DO NOT UNDER ANY CIRCUMSTANCE GET THIS SYSTEM WITH WEPAY BY CHASE! We truely feel that the 3rd party processing is almost certainly the core issue and that is was not designed correctly to work with TouchBisto and iPad processing. This all comes after, of course, the onboarding process. Training materials provided are cursory at best. Nearly all facets of functionality are learned by trial and error. I had to write a training manual myself as the training videos essentially provide nothing but basic, generic POS material. Once you have the product purchased, all the humans that were involved with sales, onboarding, and integration completely disappear. You can of course call Customer Service, where the nice folks on the other line do their best, but have to outsourse pretty much any call to their Payments, Hardware, and Escalation Teams. Prepare to be on hold for a long while a memorize their horrifically loud hold music. Additionally, their "teams" are not available Friday evenings through Sundays, restaurants busiest days. I spend at least 3 hours a week resolving payment issues both on the floor and from my office. I could go on in spades about further issues and go into greater detail than listed above, but I think the general point has been made. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** I really want to say something positive here, but with all the time that we consistantly have to spend putting out fires created by TouchBistro any positive note is wholly negated. But, I will anyway. When the POS is working properly, our servers and bar staff are able to send items to our kitchen in a fast and efficient manner, creating more time for our guests' care. Until the payment part comes, and it doesn't work. ### 12. A good POS system **Rating:** 4.0/5.0 stars **Reviewed by:** Charles G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about TouchBistro Restaurant POS?** Easy to use website to make changes and review data **What do you dislike about TouchBistro Restaurant POS?** Can't update menu on website, need to use iPad used for POS for that **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Makes it easy to review sales data and be aware of trends ### 13. good pos system **Rating:** 4.5/5.0 stars **Reviewed by:** Kurtis B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about TouchBistro Restaurant POS?** User friendly, can you have a lot of devices, Normally quit during service. Good technical support. **What do you dislike about TouchBistro Restaurant POS?** Sometimes slow, updating all the terminals can be alot too **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** excepting payments ### 14. Easy to use and efficient service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about TouchBistro Restaurant POS?** The ease of use. Very easy and quick to change products and prices. Very user friendly screen. **What do you dislike about TouchBistro Restaurant POS?** The fact we need to use the amplifi box so close to the iPad. it tends to disconnect quite regularly if the screen is moved around too much. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** N/A ### 15. Terrible customer "service" **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about TouchBistro Restaurant POS?** The price...but you get what you pay for. **What do you dislike about TouchBistro Restaurant POS?** Just TRY to call their technical support line before you sign anything. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** None. Zero benefit, as I STILL haven't received the equipment that I paid for almost a month ago. My "onboarding specialist" went on vaction and didn't appoint anyone to take his place. THEN they started try to bill me for additional months, even though they haven't sent me the equipnment yet! ### 16. Do not trust the lies **Rating:** 0.0/5.0 stars **Reviewed by:** Sunny L. | Co-Founder / GM, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about TouchBistro Restaurant POS?** Fixed rate for licensing, easy to sign up and modern looks. **What do you dislike about TouchBistro Restaurant POS?** -terrible terrible customer service. I asked my rep questions like how to add/delete items, access multiple tables and pre-authorization, he recommended me just to google it. blocked my number after i texted him questions. -unreliable devices: 2 ipads freeze on the first day of use -long processing time, and the processors will turn off here and there, we have to turn on, waited till it synchronized before taking payment. -can't pre-authorize effectively. the function is only available for bar tabs, not on tables or bar seats, very confusing for food runners. -we switched to another system within 4 days of use, and they billed me for $14,000, i am still stunned...i rather pour that money down into the drain -over-promising, under-delivering. my rep sold me so many functions on the features when they can't even deliver the basics. i'm a bar owner for 7 years, and this is the worst POS i've deal with. DO NOT TRUST what they say! **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** None. It created so many problems and i'm still working on the problems after we switched to another POS system. ### 17. Run away as fast as you can. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2022 **What do you like best about TouchBistro Restaurant POS?** Absolutely nothing. The system is unstable during the shift. Credit card authorization gets reversed when the system hangs which happens a few times a week. Tech support is aware of the hanging issues. But, they don't know why. **What do you dislike about TouchBistro Restaurant POS?** I had many credit card authorization being reversed by the Touchbistro system. The mini Ipad hangs during credit card processing. So you have no choice but to restart the app. When app is back on, the authorization is reversed. Meanwhile, if the customer is gone, there is no way to rerun the credit card. So, your money is lost. The last incident was a $751.00 bill. After waiting on tech support for over an hour more than a few times. We decided to go with a different POS. $18000 down the drain. **Recommendations to others considering TouchBistro Restaurant POS:** Look elsewhere. Unstabe system. Too long of a wait for tech support. No management is available. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** They are saying if the authorization is reversed they won't be able to charge the card any more. They have no solution. ### 18. Best POS HANDS DOWN- I’ve ever used in my 20 years of customer care! **Rating:** 5.0/5.0 stars **Reviewed by:** Betsy C. | Home Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about TouchBistro Restaurant POS?** Where do I begin.? I love EVERYTHING about it. One of the best things I've found about it which makes it SO easy, after using and adjusting over time to many different pos systemsis ; You have the ability within to pretty much navigate to ANY screen, at any given point, at any time. Highly recommended to anyone on the fence or in between pos systems to purchase for their company. This one wins the gold. Hands down. **What do you dislike about TouchBistro Restaurant POS?** If I HAD to pick a dislike, when using iPads or tablets- the font could be a little bigger and less congested on a page (which I'm sure can be changed in some setting somewhere, anyway) but particularly in the restaurant industry when you want everything all decipherable together on one page, in an organized manner. Which is super minor because like I said- I probably just haven't figured out a way to streamline this all myself- which I will. **Recommendations to others considering TouchBistro Restaurant POS:** Just get it. You'll save yourself a LOT of headaches that can come with choosing a cheaper alternate **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Zero problems at all to solve! Let me just add this. It's so SO simple to teach people to use this pos! Even those who've never used any sort of pos software ever, in their lives! From Those taking/training in on their first job,or just starting out in the restaurant industry- OR- those who've been around so long, theyve only ever used a pad and paper and much legwork to do in many steps-what this system does (and then some), In the click of one button. VERY little needs to be improved with this pos system. Very very happy user. ### 19. Don't believe their lies **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2022 **What do you like best about TouchBistro Restaurant POS?** The FOH interface is pretty iser friendly and their customer care team is really nice and easy to work worth. **What do you dislike about TouchBistro Restaurant POS?** The system goes down often. My sales person lied to me about so many features I don't even know where to start. The training and onboarding is zero. The system failed 30 minutes into our soft opening and cost my restaurant over $6000. They have been less than apologetic about this. It's been nearly impossible to reach my onboarding specialist because they are obviously over booking their time. We received little to no training and it's been hard to get myself and staff fully trained. We were told this is an all-in-one program and that unlike other competitors I was considering there were no add on services. The fact of the matter is that they most of the features I was excited about come from apps like Margins Edge and 7Shifts. We were given a specific go live date which didn't happen and then I was promised we'd be fully live by our soft open date. We barely functional by our soft open. They had every opportunity to tell me that the date wouldn't work and they failed to do so. Costing us an obscene amount of money as mentioned above. Most annoying lies were that our KDS system cannot update tickets in real time. If a server makes a mistake or a guest changes their order it's an enormous pain to correct it. I told my sales person that this was a must have feature for my large venue. I was assured this was something the system was capable only to find out that it wasn't. We're basically stuck with them for now because we're not in a position to start all over. **Recommendations to others considering TouchBistro Restaurant POS:** Choose a different POS **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** It's helping us to run a larger restaurant than our previous POS. It's definitely not worth all of the hassel though. ### 20. A very good POS system. Almost great. **Rating:** 4.0/5.0 stars **Reviewed by:** Cory A. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about TouchBistro Restaurant POS?** The mobile app is excellent to keep track of sales on the go. Backend reporting is excellant. **What do you dislike about TouchBistro Restaurant POS?** Uploading information for inventory and ingredients can be very time-consuming. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Excellent backend reporting. It is great for tracking sales and inventory controls. ### 21. Best Restaurant Software **Rating:** 4.0/5.0 stars **Reviewed by:** Klaus-Peter M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about TouchBistro Restaurant POS?** The tool allows us to control all card payments. We have integrated the platform on all our POS systems - including smartphones and tablets. It is very easy to configure the table assignment. **What do you dislike about TouchBistro Restaurant POS?** There is a maximum number of possible "open" tables - it should be possible to increase this number, because especially when there is a lot going on in the restaurant, this number can easily be exceeded. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Our waiters love this tool because it makes our administration easier and the order taking much faster. Also the connection to our kitchen is completely guaranteed. With the reports we can understand how well our business is doing - we can check this day by day. ### 22. Good restaurant management system **Rating:** 4.0/5.0 stars **Reviewed by:** Umar M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2020 **What do you like best about TouchBistro Restaurant POS?** I was able to save all our products during installation and also enter special shortcuts for our handheld. This allows us to type in frequently ordered products faster. The credit card payment always works perfectly. All types of cards are accepted. **What do you dislike about TouchBistro Restaurant POS?** Unfortunately, updates are always made during normal working hours - so we cannot use the system during the update. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Very good tool and good networking with our POS system. The connection to the ticketprinter in the kitchen runs fast and without problems. The payment of the guests works very well - also shared invoices and rebooking are no problem. ### 23. Good, but Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Jayelynn W. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2019 **What do you like best about TouchBistro Restaurant POS?** The software is iPad based, so it's incredibly easy to learn and teach. The interface is easy to use and integrates with scheduling software such as HotSchedules and 7Shifts. **What do you dislike about TouchBistro Restaurant POS?** There weren't iPad Mini cases that had a slot large enough for the card reader that we were provided with. If dropped, the card reader would be break off inside the port rendering it useless. Despite being cloud based, you had to be onsite to change anything in the system. It didn't have the option to store credit card information so we had to hold onto cards which lead to several problems with walk-outs and left cards. Customer Support left a lot to be desired as well. There were times I'd be on hold for up to an hour waiting for someone to take the call or to get me to the appropriate person. **Recommendations to others considering TouchBistro Restaurant POS:** Depending on your restaurant needs, I think there are more efficient options out there for a similar cost. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** It was helpful in the beginning as it was the first POS we used, but within two years of using it we switched to a different software that offered more options. ### 24. Touchbistro is the perfect tool for my business **Rating:** 4.0/5.0 stars **Reviewed by:** Donnie N. F. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2019 **What do you like best about TouchBistro Restaurant POS?** I really like this application because it is very easy to use even for those people who do not handle technology well, this software allows them to become familiar quickly. I also like it because more than a software has become a very important tool for my business, allowing me to carry not only a complete management of inventories that I own in my restaurant, but I can also integrate it with the administrative area and if this were not little, I can synchronize it with the tactile tablets that are on the table in order to link me in real time with the diners, being able to automate with this software many orders since it is directly linked to the kitchen, without having to hire an innkeeper. Thanks to this application, productivity has increased in my restaurant, allowing me to efficiently control costs and expenses. Touchbistro allows me to download the reports of the day, week or month, and then save them in the cloud or if you want to be able to send these reports by email to the different teams that make up my business, as you can already notice, this tool is very useful, it is more this software has an option that allows me to monitor my food business in real time. **What do you dislike about TouchBistro Restaurant POS?** Occasionally the application gives headaches to the accounting team of my restaurant because it causes some confusion in accounting, but if I must say that this is resolved quickly by the Touchbistro support team, they are very professional people and very patients for their help has been vital for us. So at the moment I have no complaints about this software or about them, if I ever had it, I will update this comment. **Recommendations to others considering TouchBistro Restaurant POS:** I can say that Touchbistro is an ideal complement that you should not miss, it's amazing how many functions it has to help you manage your business quickly and safely, and if for some reason you do not use all your options, do not worry these options will not bother you at all. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Thanks to this software has a friendly interface and clean, it will allow anyone to learn to use it quickly, unlike other applications that only cause headaches with sudden changes on the fly to confuse everyone. A benefit that I should limit, is that Touchbistro will allow you to calculate your internal rate of return or better known as ROI quickly and as you want it easily from your day, month and year. It also allows you to be able to meet all the demands of your customers in the best possible way, having at hand the demand of each dish and letting you see what foods are leaving you the highest profit margin, this software also allows you to establish relationships with your clients in order to provide them with some incentives and thus convert them into frequent customers. ### 25. fantastic tool for the administration of different products in a restaurant. **Rating:** 4.5/5.0 stars **Reviewed by:** Frank L. W. | Administrator, Food & Beverages **Reviewed Date:** March 30, 2019 **What do you like best about TouchBistro Restaurant POS?** This tool is clearly focused for what was developed, it is an ideal complement, for any restaurant, not only allows a complete management of all inventories of products that are used daily in the restaurant, it is also a complete solution, which is integrates not only with the administrative part of your business, it is an ideal complement for the clients, our system of tactile screens in the tables of our restaurant, was born from the use of this system, thanks to it, achieve automate many orders and make This process is faster and easier, without the need to use a waiter, because through this application, our customers can send their orders directly to the kitchen, and the whole process is done much faster, this is one of the features, which I like this application, I feel that they have said in almost everything, to bring a very complete tool to the restaurant and beverage industry. **What do you dislike about TouchBistro Restaurant POS?** It really is an application that I like a lot, there are few things that I can complain about this tool, maybe the prices may be a bit high, unlike other platforms that claim to provide the same services, and I think that its more default and for which I do not give 10 points, is that the configuration of this system must be done under iOS, which limits a bit the entire configuration process, it must be an application configurable from any system. **Recommendations to others considering TouchBistro Restaurant POS:** It is a tool that can improve many aspects within a business, in this case for our restaurant, it is ideal for the control of inventories, and in many processes of automation of service to users. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** It is an ideal tool for many administrative processes within a resupply, mainly the management of inventories, but in addition many processes can be automated, including those involving the participation of our clients, so it is a tool that can improve, in many aspects, the development and growth of a business. ### 26. Good to go product **Rating:** 5.0/5.0 stars **Reviewed by:** Charles G. | Cashier, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2019 **What do you like best about TouchBistro Restaurant POS?** This apparatus is plainly engaged for what was created, it is a perfect supplement, for any café, not just permits a total administration of all inventories of items that are utilized day by day in the eatery, it is additionally a total arrangement, which is incorporates not just with the regulatory piece of your business, it is a perfect supplement for the customers, our arrangement of material screens in the tables of our eatery, was conceived from the utilization of this framework, on account of it, accomplish mechanize numerous requests and make This procedure is quicker and simpler, without the need to utilize a server, in light of the fact that through this application, our clients can send their requests legitimately to the kitchen, and the entire procedure is done a lot quicker, this is one of the highlights, which I like this application, I feel that they have said in nearly everything, to convey a total instrument to the café and refreshment industry. **What do you dislike about TouchBistro Restaurant POS?** I haven't discovered anything I disdain. We have been beta trying the majority of the new mixes and TB pays attention to our input. **Recommendations to others considering TouchBistro Restaurant POS:** This POS framework is instinctive to utilize day by day as well as to set up and change as your business needs develop. What was at one time a difficult end-of-day system has now been shaved down to negligible minutes. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** It is a perfect instrument for some managerial procedures inside a resupply, fundamentally the administration of inventories, however furthermore numerous procedures can be computerized, including those including the support of our customers, so it is a device that can improve, in numerous viewpoints, the advancement and development of a business. ### 27. Very nice POS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about TouchBistro Restaurant POS?** Very easy to use in the restaurant. the price is very affordable to colombian restaurants since it is only about 40 us dollars. the support line is very fast, I have not have any problems. the has develop this app to work with colombian laws. **What do you dislike about TouchBistro Restaurant POS?** the software has some limitations, like for example, CRM. The shop owner can not check the inventory from the online version. The APP feeling could be better. **Recommendations to others considering TouchBistro Restaurant POS:** Is a very nice POS, it is cheap and very complete. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** real time POS. You can have the information of what is happening on your restaurant in your hands since the information is online in real time. ### 28. Easy to use, great reporting features, manage your ingredients & control costs! **Rating:** 5.0/5.0 stars **Reviewed by:** Molly P. | Managing Director, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2017 **What do you like best about TouchBistro Restaurant POS?** The app is very user friendly. We are using this system for our restaurant in East Africa and it has been so easy to train our staff! Also, the new ingredients tracking/reporting feature is great for controlling costs! **What do you dislike about TouchBistro Restaurant POS?** Entering in your menus from the ipad. I wish there was a way to do this from the website!!! **Recommendations to others considering TouchBistro Restaurant POS:** If you want to be able to have real time data on the cloud, track your ingredients usage, forecast for the future more successfully and manage employees/scheduling, consider TouchBistro. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** We are better able to forecast due to the data we get from TB POS. This helps us to better plan & prepare. Saving us time and money! As an owner who can't be present every day, the peace of mind I get by being able to check in on things through the cloud is priceless! **Official Response from Mellanie Nimchand:** > Hi Molly, Thanks for the shout out on our Inventory Management feature! TouchBistro's goal has always been to empower owners so they can make better business decisions and I completely agree, the Inventory Management feature does this and then some. Thanks again! Mell ### 29. Excellent Product. **Rating:** 5.0/5.0 stars **Reviewed by:** Susie J. | Account Manager, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2017 **What do you like best about TouchBistro Restaurant POS?** Have been using it for 5 years with zero issues. We have recently upgraded to more terminals and a PRO Server and it has been the best investment the business has made. Can't recommend Touch Bistro enough. As a small restaurant it allows us to serve customers quickly and efficiently. As well, the back end of this product makes it make very to implement menu changes. The cloud based reporting is a helpful tool that allows us to get send out daily email reports to the whole upper management team along with being paired with a handy app that allows us to monitor the restaurant real time. **What do you dislike about TouchBistro Restaurant POS?** Thus far we have not had any issues with Touch Bistro or their support team. If anything changes we will update the review but after so many years of using the product there have been no hiccups. The support team has been quick to help us make necessary updates or find settings we did not know existed. They are receptive to customer suggestions and we have seen one of our suggestions implemented! **Recommendations to others considering TouchBistro Restaurant POS:** This product is the best small business solution as a POS system I have ever come across. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** We have added multiple iPads as POS terminals now and it has been a major upgrade from our previous POS System. Touch Bistro does not require much technical knowledge making it great for all restaurant owners that are looking for a simple solution that does not require assistance from support to set up. The user interface is very friendly unlike older more mainstream systems and our staff love it! **Official Response from Mellanie Nimchand:** > Hi Susie, Thanks for taking the time to leave a review! So happy to hear you love the product and it's helped improve your customer experience. We take our customer feedback seriously and our focus has always been the end user. Thanks again! Mell ### 30. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2018 **What do you like best about TouchBistro Restaurant POS?** Easy to read and can get to next screen with no problem. **What do you dislike about TouchBistro Restaurant POS?** Sometimes it gets confused and will just sit there and you have to close out sale and start over. **Recommendations to others considering TouchBistro Restaurant POS:** I think this is a nice product to use. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Not having to jump through hoops and hurdles waiting on customers. ### 31. Customer Satisfaction in the Palm of Your Hand **Rating:** 4.5/5.0 stars **Reviewed by:** Emily L. | Customer Service Staff, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2017 **What do you like best about TouchBistro Restaurant POS?** The best part is the mobility that TouchBistro offers with an easy to use and hold iPad. Many products say that they are user friendly, but this product actually is. **What do you dislike about TouchBistro Restaurant POS?** I did not like that I had to upload the entire menu by hand instead of being able to easily import it. **Recommendations to others considering TouchBistro Restaurant POS:** Make sure to go through the tutorial on using TouchBistro in order to optimize your use of all the functions it offers. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** We are solving the problem of efficiency, productivity, and accuracy. Wait staff can take orders directly in the system and customers can pay from the iPad. Customers cards never have to leave their sight, kitchen staff does not have to try to interpret messy handwriting, and orders are put in right away. **Official Response from Mellanie Nimchand:** > Hi Emily, Thanks for taking the time out to leave a review! Ease of use is important to our team, so I'm happy to hear that you have found it super user-friendly. In regards to inputting the menu manually, we now offer an alternative that is super convenient and allows you to receive your hardware with your menu pre-populated. Definitely, something new clients should inquire about! Thanks again for the feedback! Mell ### 32. IPad POS System Saves Us the Trouble!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley K. | Freelance Writer & Social Media Manager/Influencer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2017 **What do you like best about TouchBistro Restaurant POS?** I have been on both ends of this service and I would have to say my utmost absolute favorite part of this POS system is truly that once you get up to the cashier, your food or coffee is already waiting for you since whilst standing in line, the wait staff can take your order right then and there! It's so incredibly easy to use, and easy to understand. **What do you dislike about TouchBistro Restaurant POS?** It is kind of pricey but is SO worth it to improve your service! **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** I would have to say the best benefit that Touch Bistro offers us as users on both ends is: 1. Improves service, which makes both your customers and employees happier. ### 33. Great POS Option **Rating:** 4.5/5.0 stars **Reviewed by:** Dana N. | Policy Benefit Manager, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2017 **What do you like best about TouchBistro Restaurant POS?** +I think one of the best features is ease of adding new menu items to the system. It takes a total of about 20 seconds to get item in , price and assign printers. **What do you dislike about TouchBistro Restaurant POS?** -Sometimes getting with Tech support can take some time but other than that it is a minor problem to all of the benefits that you get by using TouchBistro **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Know in real time what sales are. This is huge in a fast paced club atmosphere. ### 34. HTB **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about TouchBistro Restaurant POS?** price, ease of use, admin functions are straightforward **What do you dislike about TouchBistro Restaurant POS?** updates, promises, promises, promises, credit cards not integrated, scheduling app not fully integrated **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** on account payments, labor management, email receipts ### 35. TouchBistro in the Tasting Room **Rating:** 4.5/5.0 stars **Reviewed by:** David A. | Founder/Brewery Manager/Head Brewer, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2016 **What do you like best about TouchBistro Restaurant POS?** Intuitive/ease of use, very customizable menus and reports. We have been able to fully realize when our busiest times truly are and, more importantly, what products are sold during those times. **What do you dislike about TouchBistro Restaurant POS?** The Beta state of the TouchBistro cloud sometimes causes bookkeeper confusion. TouchBistro support is always there to assist us though. **Recommendations to others considering TouchBistro Restaurant POS:** This POS system is intuitive to not only use daily but to set up and modify as your business needs evolve. What was once a laborious end-of-day procedure has now been shaved down to mere minutes. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Happier employees, quicker transactions, more professional appearance. Tighter control of and a better understanding of transactions and staffing. **Official Response from Mellanie Nimchand:** > Hi, David! So happy to hear that TouchBistro has been able to allow you to make better business decisions based on actual data! Thanks for taking the time out to share! Mell ### 36. The Complete Package! **Rating:** 5.0/5.0 stars **Reviewed by:** Gina K. | Regional Director, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2017 **What do you like best about TouchBistro Restaurant POS?** Touch Bistro has been an incredible ROI for our company enabling servers to send more 1:1 time with guests increasing satisfaction as well as a breeze on the back end. Set up was super easy and training took less than 1 hr to get everyone going. I am so glad we decided to go with a hand held option and partnered with Touch Bistro. **What do you dislike about TouchBistro Restaurant POS?** I haven't found anything I dislike. We have been beta testing most of the new integrations and TB takes our feedback seriously. **Recommendations to others considering TouchBistro Restaurant POS:** Go for it! You won't be disappointed.. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Customer service, faster payment processing, great back end reporting. **Official Response from Mellanie Nimchand:** > Hi Gina, Thanks for leaving the awesome review! We breathe Restaurant Succes and our platform is meant to do exactly what it's been doing for you. Increasing ROI, Improving Guest Experience & Enabling Better Business Decisions. Thanks again! Mell ### 37. No prob! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2018 **What do you like best about TouchBistro Restaurant POS?** It was a very user friendly program. Easy to use & never crashed! **What do you dislike about TouchBistro Restaurant POS?** Not much to dislike did exactly what it was supposed to **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Just putting in order keeping them organized. I have realized pos is much easier than writing hand tickets. ### 38. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ian Y. | Owner, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2017 **What do you like best about TouchBistro Restaurant POS?** The best feature of TouchBistro is there hands on service and great customer service skills/ **What do you dislike about TouchBistro Restaurant POS?** I dislike the fact that you are not allowed to use a preferred customer discount code after signing up. **Recommendations to others considering TouchBistro Restaurant POS:** Utilize all the free help that Touchbistro has to offer. The customer service is excellent! **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** I use TouchBistro to keep track of our inventory and also to keep track of all our employees hours. I have noticed an increase in productivity due to the fact that we are not wasting any time on unnecessary tasks. ### 39. Best Restaurant System **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie T. | Restauranteur, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2017 **What do you like best about TouchBistro Restaurant POS?** We love the ease of using this system. Everything is very instinctive which is great for my staff. **What do you dislike about TouchBistro Restaurant POS?** Gift cards were an issue but we solved it by switching credit card processors. **Recommendations to others considering TouchBistro Restaurant POS:** I would recommend TouchBistro to other restaurants. Great value! **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** It is an easy system to monitor sales, payroll and inventory. **Official Response from Mellanie Nimchand:** > Hi Debbie, Thanks for taking the time out to leave a review! Happy to hear that your staff love using it! Thanks again! Mell ### 40. TouchBistro review **Rating:** 4.5/5.0 stars **Reviewed by:** Craig N. | Owner, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2017 **What do you like best about TouchBistro Restaurant POS?** Not being tied to a hardware based system and ease of use **What do you dislike about TouchBistro Restaurant POS?** Reporting still needs some improvement on time keeping. Would like sales to show both gross and net sales for sales category, and would like cloud reporting to have all the same functions as the iPads. And would love to have online ordering and payment fully integrated for take out orders (ie: guest orders online, pays online, the the order prints up automatically in our kitchen) **Recommendations to others considering TouchBistro Restaurant POS:** use it **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Fast and easy for both staff and managers ### 41. Most user friendly POS **Rating:** 5.0/5.0 stars **Reviewed by:** Tenzin D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2017 **What do you like best about TouchBistro Restaurant POS?** Have been using touchbistro for the past five years. Efficient and user friendly. Have recommended it to several restaurant owner friends. Some have it and are happy with it. **What do you dislike about TouchBistro Restaurant POS?** Print layout, category icons and mobile printing. Too rigid. Needs more flexibility so that we can customize with icons that we are visually fonolar with. **Recommendations to others considering TouchBistro Restaurant POS:** Flexibility for icons and pics in menus and printer alignments. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Saves time running back and forth with orders. No need for paper orders means saves on time and money. ### 42. costa rica bar arriba **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Glass, Ceramics & Concrete | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2017 **What do you like best about TouchBistro Restaurant POS?** no hand written receipts we can see our best selling items and modify the worst selling we can set budgets for each month for entertainment track spending and expenses easily a proper set of books for business resale in the future color coding for employees tracking discounts and voids our competitors have a hard time keeping up with our efficiency with the new technology easy to add daily specials and happy hour items **What do you dislike about TouchBistro Restaurant POS?** easy to discount multiple times (when item is entered and when taking payment) late night entering single drink order times, entering all the vendor info for set up time for set up of menus and menu items resetting the system frequently due to power failures and internet disruption cost of the initial system cost of system is very high as we are a very small pub restaurant, we do not need all the features, maybe a entry level system might be a good idea to offer restaurant layout could be a bit more custom as we have alot of different seating areas **Recommendations to others considering TouchBistro Restaurant POS:** system was easy to purchase, takes significant time to implement for first time users **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** staff missing writing down items when its busy inventory is tighter sharing our reports with all of our owners easily starting to use the iphone apps to view daily sales we finally have a set of working books to use look much more professional with touch screen / pos equipment ### 43. Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Owen S. | Executive Chef/ Owner, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2017 **What do you like best about TouchBistro Restaurant POS?** The support is always prompt and service agents respond to needs immediately. Back end report easy and simple to use on the cloud Really helpful and great way to control. The business **What do you dislike about TouchBistro Restaurant POS?** If I were to focus on improving touchbistto it would be giving manager functionality crossing over to some of the admin functions **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Customers service is improved as staff are able to move from table to table More seamlessly with out delays or distractions **Official Response from Mellanie Nimchand:** > Hi Owen, Thanks for the feedback! In regards to setting up cross function employee capabilities, I would give our CS team a call; they may have a way to do what you are requesting. Thanks again! Mell ### 44. All around great restaurant POS system in an app format. **Rating:** 5.0/5.0 stars **Reviewed by:** Tim F. | President/CEO, Investment Management, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2017 **What do you like best about TouchBistro Restaurant POS?** Very user friendly. Can perform with the beast of the POS field like Micros, Squirrel, etc. **What do you dislike about TouchBistro Restaurant POS?** Not able to analyze multiple restaurants on the same dashboard. We need to sign into each location on the cloud in order to compare numbers. **Recommendations to others considering TouchBistro Restaurant POS:** Use the scheduling program 7shifts with TouchtBistro. It allows for budgeting as well so you can tighten up your payroll cost. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Access to create daily promotions on the fly and update pricing. This allows us to follow the market trends when dealing with centre of the plate items like NY striploins etc and put in weekly or even daily market menu prices to combat high cost. ### 45. Great POS for food service **Rating:** 4.5/5.0 stars **Reviewed by:** George R. | Technology Support Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2017 **What do you like best about TouchBistro Restaurant POS?** TouchBistro was very easy to set up, and their customer service is great. I also appreciate the updates they have made in the short time (7 months) we have been using the system. The training from TouchBistro was also really good. **What do you dislike about TouchBistro Restaurant POS?** It would be really nice to have a training mode for new staff. It took us quite a while to figure out how to set up our craft cocktails and other modifiers: more best practice info would have been helpful. **Recommendations to others considering TouchBistro Restaurant POS:** If you can visit or talk to another similar business using TouchBistro, I highly recommend that. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Split bills, reporting, trading tables when needed are all super simple with TouchBistro. We found it a great tool in opening a new restaurant and our servers all appreciate how it makes their job easier. ### 46. Cant seem to figure out how to transfer to a new owner **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about TouchBistro Restaurant POS?** simplicity of use, easy for new staff to integrate **What do you dislike about TouchBistro Restaurant POS?** After selling my business the new owner still had access to my entire history of Touch Bistro. A month before the sale I contacted TB and asked how my sales history etc information will be ported over to either a new account or held in the cloud in the event I needed to retrieve information due to an audit. They assured me I could download the system to a new personal iPad and use that as a link on demand through their tech department when needed. On the day before closing I did this with a tech downloading all my business historical data. Needless to say, the new owner of the business continues to have access to my historical financial information. I have called perhaps 10 times to TB and have been assured at least 4 times this has been done. Calling them is a task itself as they don't seem to be able to manage their growth and look after their customers. No one seems to know what to do and how to cut off the access to my financial information. I suspect its not the first time someone has sold their business and the new owners kept the TB POS system, but I don't trust TB anymore and will not use it in any of my new restaurants. **Recommendations to others considering TouchBistro Restaurant POS:** After selling my business the new owner still had access to my entire history of Touch Bistro. A month before the sale I contacted TB and asked how my sales history etc information will be ported over to either a new account or held in the cloud in the event I needed to retrieve information due to an audit. They assured me I could download the system to a new personal iPad and use that as a link on demand through their tech department when needed. On the day before closing I did this with a tech downloading all my business historical data. Needless to say, the new owner of the business continues to have access to my historical financial information. I have called perhaps 10 times to TB and have been assured at least 4 times this has been done. Calling them is a task itself as they don't seem to be able to manage their growth and look after their customers. No one seems to know what to do and how to cut off the access to my financial information. I suspect its not the first time someone has sold their business and the new owners kept the TB POS system, but I don't trust TB anymore and will not use it in any of my new restaurants. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** none now **Official Response from Mellanie Nimchand:** > Hi there, I am sorry to hear that the data transfer has not been a smooth transition! If you could provide some contact details, the name of the restaurant or your first and last name, our team will happily look into the discrepancy and find a resolution. Our Customer Success team is growing everyday to help with client questions and concerns. Thanks! Mell ### 47. POS that is easy to use, has great integrations and is affordable! **Rating:** 5.0/5.0 stars **Reviewed by:** Christa S. | Owner/Operator, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2017 **What do you like best about TouchBistro Restaurant POS?** I love how easy touch bistro is to use, it makes training new employees easy! **What do you dislike about TouchBistro Restaurant POS?** There is nothing i dislike, have had no problems with this POS **Recommendations to others considering TouchBistro Restaurant POS:** Get it **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Since using touch bistro, we have found so many ways to intgrate our schedule, time clocking and accounting software, making all those things more accurate ### 48. Easy and simple to use. Love it !! **Rating:** 5.0/5.0 stars **Reviewed by:** Jiaxin W. | Accounting Specialist, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2017 **What do you like best about TouchBistro Restaurant POS?** Easy set up and stable. Easy to to split the check. **What do you dislike about TouchBistro Restaurant POS?** If there is a party for three people, and two of the customer wants to split the share order between them. And third person just pay what he/she order. Share order can only divide by three not two. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** A lots customers want to split the check at the end of the meal. Touchbistro POS is so simple to use just move the items around seat number **Official Response from Mellanie Nimchand:** > Hi Jiaxin, The split bill feature is patented by TouchBistro and, as an ex-server, one of the best features ever! Glad your staff enjoys using it as well! In regards to share orders with 3 people, I suggest calling into CS. Our team will be able to help. Thanks for taking the time out! Mell ### 49. review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about TouchBistro Restaurant POS?** I did not enjoy working with touch bistro **What do you dislike about TouchBistro Restaurant POS?** Compared to other systems it was not user friendly, and very simple. Reports were difficult to create and read. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** We did not realize any benefits from touch bistro. It was not easy to use. ### 50. Good value, has a few issues like they all do **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2017 **What do you like best about TouchBistro Restaurant POS?** Overall, the product is so far very stable and easy to set up. It always takes time to get acclimated with new systems, but this one is pretty intuitive and they have some good videos/tutorials to get the staff up to speed. **What do you dislike about TouchBistro Restaurant POS?** One big issue is the fact that you can't have an inclusive tax on select items (alcohol). You can set up an inclusive tax, but it is either for ALL of the items, or none. Big oversight as the majority of bars/restaurants that I've ever been to (mine included) have the tax included in the alcoholic drinks, but not on the food. Other major issue is you can not add a seat to a tab. A major feature I liked was the ability to preauthorize cards/tabs, but this is often nullified by the fact that I can't add a seat to a tab, and the workaround that I would normally do (attach a card to a table) is not an option either. Many times a day, we start tabs for guests that end up wanting to split item/bill after the fact. We end up having to delete items and re-ringing them on a new tab. We often hold a card for a table, but if you actually swipe the card/preauthorize, it turns it into a tab, where I can't add seats! 'One of these things is not good, the fact that I can do neither is a real pain. **Recommendations to others considering TouchBistro Restaurant POS:** Very cost effective, just be aware of its' limitations and use the trial as much as possible. **What problems is TouchBistro Restaurant POS solving and how is that benefiting you?** Business as usual, just saving some money. ## TouchBistro Restaurant POS Discussions - [How do i put someone’s name across a table rather than just their colour?](https://www.g2.com/discussions/how-do-i-put-someone-s-name-across-a-table-rather-than-just-their-colour) - 1 comment, 1 upvote - [I have printers from a previous POS. Will they work with TouchBistro?](https://www.g2.com/discussions/hardware-setup-e3519a59-f9fb-4ee8-acd2-8c6fa8754f40) - 1 comment, 1 upvote - [Do you support the Star Kitchen Buzzer?](https://www.g2.com/discussions/hardware-setup) - 2 comments, 1 upvote - [What is TouchBistro Restaurant POS used for?](https://www.g2.com/discussions/what-is-touchbistro-restaurant-pos-used-for) - 1 comment - [View TouchBistro Restaurant POS pricing details and edition comparison](https://www.g2.com/products/touchbistro-restaurant-pos/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-10+04%3A23%3A02+-0500&secure%5Bsession_id%5D=4879b738-0f15-423b-8bcd-6dacca90b066&secure%5Btoken%5D=a8d9baa55bb0c14911058a7bc6ca956ab8e897532367b19f41d5d13a8804eedb&format=llm_user) ## TouchBistro Restaurant POS Integrations - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## TouchBistro Restaurant POS Features **Administration** - Menu Building - Inventory Management - Employee Scheduling - Accounting - Reporting & Analytics - Loyalty Management **Platform Basics** - Reporting - Interoperability **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery **Back Office** - Accounting - Employee Management - Analytics - Inventory Management **Front of Office** - POS - Table Management - Kitchen Ticketing - Reservations **Platform Data** - Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Summarization - AI Text-to-Speech ## Top TouchBistro Restaurant POS Alternatives - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews) - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (352 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (328 reviews)