--- title: Touch Stay Reviews meta\_title: 'Touch Stay Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 14 reviews by the users' company size, role or industry to find out how Touch Stay works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 14 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Touch Stay Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Touch Stay but has limited features. Are you part of the Touch Stay team? [Upgrade your plan](https://my.g2.com/touch-stay/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Touch Stay is a guest experience platform that helps hosts save time, reduce guest questions, and generate more revenue - powered by digital guidebooks guests actually use. At its core, Touch Stay enables hosts and property managers to deliver everything guests need in one simple, mobile-friendly place, from check-in instructions and Wi-Fi details to local recommendations and add-ons. Instead of answering the same questions repeatedly, guests can self-serve 24/7, improving the experience while reducing operational workload. Trusted by hosts worldwide, Touch Stay is used across 100+ countries, generating 15.9M+ guidebook visits every year, helping millions of guests access the information they need, instantly. Proven results - Save up to 20 hours per week with automated guest communication - Reduce guest questions by up to 90% - Generate €40-€120+ extra per booking with built-in upsells - Achieve more 5★ reviews (average ~4.8★ guest rating) How Touch Stay works Touch Stay guidebooks become the central hub for the entire guest journey - before, during, and after the stay. Guests can instantly find everything they need in one place, reducing repetitive questions by up to 90%, while you save hours every week and stay in control. Key features - Digital Guidebooks (Core Product) Create mobile-friendly guidebooks that guests actually use, reducing repetitive questions, improving every stay, and replacing PDFs, emails, and scattered information. - AI Chatbot Automatically answers guest questions using your guidebook content - available 24/7. - Upsell Store Turn your guidebook into a revenue channel by offering add-ons, services, and local experiences. - Guest Communication Hub Centralise guest messaging and automate replies to save hours every week. - Built-in CRM Track guest data, preferences, and interactions to deliver more personalised experiences. - Guest Feedback & Reviews Collect feedback automatically and convert great stays into public reviews. - PMS Integrations Automatically sync bookings and guest data with your existing tools. Built for hosts who want to scale Whether you manage a few properties or a large portfolio, Touch Stay helps you: - Deliver consistent guest experiences at scale - Reduce operational workload - Increase revenue without adding complexity Why choose Touch Stay? Because your guests don’t want another app, another email, or another PDF. They want one simple place with everything. And you want fewer questions, more revenue, and better reviews. Touch Stay delivers both. * * * Seller [Touch Stay](https://www.g2.com/sellers/touch-stay) Discussions [Touch Stay Community](https://www.g2.com/products/touch-stay/discuss) Languages Supported German, English, French, Italian, Spanish Overview by Ned Biggs Show More ## Pricing Pricing provided by Touch Stay. ### Free trial Free Trial 1 Guidebooks ### All-in-one Guidebook $99.00 1 Guidebooks Per Year [ View More Pricing Information ](https://www.g2.com/products/touch-stay/pricing) ## Top-Rated Alternatives [ ![ClickUp](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ClickUp") ClickUp 4.6/5(13,685) ](https://www.g2.com/products/clickup/reviews) [ ![Wrike](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wrike") Wrike 4.2/5(4,539) ](https://www.g2.com/products/wrike/reviews) [ ![Cvent Event Marketing & Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cvent Event Marketing & Management") Cvent Event Marketing & Management 4.3/5(2,316) ](https://www.g2.com/products/cvent-event-marketing-management/reviews) [ View All Alternatives ](https://www.g2.com/products/touch-stay/competitors/alternatives) ## User Insights Average based on 14 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## Touch Stay Integrations (16) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Airbnb ](https://www.g2.com/products/airbnb/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Avantio ](https://www.g2.com/products/avantio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cloudbeds ](https://www.g2.com/products/cloudbeds/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Guesty ](https://www.g2.com/products/guesty/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hospitable.com ](https://www.g2.com/products/hospitable-com/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hostaway ](https://www.g2.com/products/hostaway/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hosthub ](https://www.g2.com/products/hosthub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hostify ](https://www.g2.com/products/hostify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Lodgify ](https://www.g2.com/products/lodgify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Mews ](https://www.g2.com/products/mews/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OwnerRez ](https://www.g2.com/products/ownerrez/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") RentalReady ](https://www.g2.com/products/rentalready/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Rentlio ](https://www.g2.com/products/rentlio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Rent Manager ](https://www.g2.com/products/rent-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tokeet ](https://www.g2.com/products/tokeet/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Track Hospitality Software ](https://www.g2.com/products/track-hospitality-software/reviews) Show More ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 8/8/2026 "Perfect, Searchable, Digital Guidebook That Doubles as a Home Website" 5/5 What do you like best about Touch Stay? It's perfect for creating a guidebook for people we HomeExchange with. The ability to add or subtract any photos or information makes it very practical vs creating an physical guidebook we leave in the home. It's searchable so guests can simply type in a key word instead of looking through every page. Once a guest has clicked on the link I send them, they can load it to their phone and don't need to worry about cell service or wifi in an effort to see the useful information (like directions to the house). And lastly I like the fact that I can use it as a website for the home. This way when I'm trying to share photos or other information with friends or family who aren't members of HomeExchange, they can see everything we have going on without me needing to create another website. Review collected by and hosted on G2.com. What do you dislike about Touch Stay? As a cheap bastard, I wish it cost less. Nevertheless, I feel I get total value for the money spent. Review collected by and hosted on G2.com. What problems is Touch Stay solving and how is that benefiting you? Explained in my initial review. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kara T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kara T.") KT Kara T. Expert Bookkeeper Small-Business (50 or fewer emp.) 7/13/2026 "Effortless Guidebook Solution, Loved by Guests" 5/5 What do you like best about Touch Stay? I love how Touch Stay hosts our guidebook in a beautiful and easy-to-use way. It saves us from the struggle of maintaining a printed guidebook, which was hard to update and keep looking nice. Our guests love the gorgeous guidebook that Touch Stay provides because it answers their questions effectively. I find it very simple and easy to provide this information to them. Setting up Touch Stay was very easy, and even though building the guidebook takes some time, the AI Assistant is a big help and makes it a great investment of time. Review collected by and hosted on G2.com. What do you dislike about Touch Stay? It does take some time to build your guidebook...but the AI Assistant is a big help, and it is a great investment of time overall. Review collected by and hosted on G2.com. What problems is Touch Stay solving and how is that benefiting you? Touch Stay hosts our guidebook beautifully, making it easy for guests to access information and eliminates the hassle of maintaining a printed guidebook. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 11/5/2025 "Touch Stay: Essential for Lodge Efficiency and Guest Service" 5/5 What do you like best about Touch Stay? We found creating the content to be relatively quick and simple, and we love the flexibility of being able to pick and choose exactly what goes into each guidebook, ensuring every guest gets just the information they need. For us, the standout feature is definitely the "update once, update everywhere" magic. Whenever we need to modify check-in instructions, add a new favorite local restaurant, or update the WiFi login, we simply make the change in one central location. Instantly, every guidebook is updated, including those that guests have already received links to. This truly saves us a great deal of stress and many hours of work. We rely on Touch Stay guidebooks for all our guests, every single day! And it integrates easily and quickly with our PMS. Review collected by and hosted on G2.com. What do you dislike about Touch Stay? Their AI support can occasionally be unreliable, but most of the time, a human steps in quickly—either on their own or after being alerted by the AI—and provides a solution. Review collected by and hosted on G2.com. What problems is Touch Stay solving and how is that benefiting you? It serves as a convenient, easy to navigate tool where guests can quickly find answers to their inquiries, whether it's before, during, or even after their trip. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Heather Erica v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather Erica v.") HV Heather Erica v. Owner Small-Business (50 or fewer emp.) 5/29/2025 "Cannot imagine my vacation rental without TouchStay" 5/5 What do you like best about Touch Stay? Touch Stay is a super product that works well, is intuitive to use, and very useful for our guests. We send links to our Touch Stay guidebook upon booking and often guests will extend their stay when they learn more about the area. I can update it easily. Guests love it. We have guests from all over the world who speak a lot of languages and they can easily change it to their preferred language. Touch Stay support is fast and responsive, in the rare event that we need it. They have a knowledge guide with videos and text for those of us who don't like videos. They are always coming up with enhancements I never knew that I needed. I consider Touch Stay invaluable. Review collected by and hosted on G2.com. What do you dislike about Touch Stay? I cannot think of any downsides. Sometimes it takes a few seconds to load but our book is huge. Review collected by and hosted on G2.com. What problems is Touch Stay solving and how is that benefiting you? I don't have to print 80 pages of a guidebook every season. I can update events / news as they happen in real time. It gives guests directions. It answers questions for guests that I do not have to. I use it myself to remember what days which restaurants are closed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Andrew M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew M.") AM Andrew M. Owner Small-Business (50 or fewer emp.) 11/25/2025 "Super Intuitive and Time-Saving—A Must-Have for Property Management" 5/5 What do you like best about Touch Stay? This really is good software! It is super intuitive, easy to navigate and has some great feature that save heaps of time. We only have 4 proeprties but I can imagibe this would be a massive help if you had 44. I really like the fact you can make changes to all or 1 property - now thats clever. Review collected by and hosted on G2.com. What do you dislike about Touch Stay? I would like to see it sync every 8 hours rather than 24. Review collected by and hosted on G2.com. What problems is Touch Stay solving and how is that benefiting you? We were reluctant to have digital guidebooks due to time involved - Touch Stay really knocked that out of the park. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MD Meghan D. Owner/ Property Manager Small-Business (50 or fewer emp.) 8/12/2025 "Touch Stay has made my life easier!" 5/5 What do you like best about Touch Stay? My favorite part about Touch Stay is that it syncs with your listing so information from your listing is pulled over and filled in to get you started. Review collected by and hosted on G2.com. What do you dislike about Touch Stay? One area I would suggest is some type of plan for parent/ child listings where there is a lot of over lap but some differences. Review collected by and hosted on G2.com. What problems is Touch Stay solving and how is that benefiting you? Tome, it's saving me time in a lot of ways. Auto fill in, AI, etc. This welcome guide also looks more professional than ones you just make yourself. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Small-Business (50 or fewer emp.) 6/2/2025 "Absolutely love Touchstay for our STR business" 5/5 What do you like best about Touch Stay? It's easy to use on the back end with amazing functionality while being aesthetically appealing for our guests. We are able to make very slick guidebooks that are infused with a lot of our company branding while providing guests a wonderful resource that cuts down on their questions for us, both prior to and during their stay. They have great customer support and it seems like they're always making small improvements that really help us as owners (for example, they recently implemented a change that is helping us collect guest emails without causing much friction for our guests). Honestly, this has been one of the best tech for our business and they are easy to recommend to other owners. It's been very plug and play. Review collected by and hosted on G2.com. What do you dislike about Touch Stay? It's hard to have any complaints. We used a competitor for awhile and Touchstay beats them on all fronts (pricing was comparable as well) Review collected by and hosted on G2.com. What problems is Touch Stay solving and how is that benefiting you? Touchstay is allowing us to provide a very slick looking, branded digital guidebook to guests that helps cut down on guests reaching out to us with questions about their reservations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mathilda J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mathilda J.") MJ Mathilda J. Client Relations and Marketing/Sales Assistant Manage Small-Business (50 or fewer emp.) 5/29/2025 "Best support team and easy to use" 5/5 What do you like best about Touch Stay? I love how user friendly it is, the support from the people on Touchstay team (Loren!) and the continual updates for improvement. We use them for all of your 95 properties we manage and love how easy it is to train staff to update the guest guides. Review collected by and hosted on G2.com. What do you dislike about Touch Stay? Using the tags can be a learning curve and it can be challenging when you have so many customizations for each guide. Getting support and education from Touchstay has helped a lot! Review collected by and hosted on G2.com. What problems is Touch Stay solving and how is that benefiting you? They are working on a integration with our PMS which is amazing! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CG Corey G. CEO Small-Business (50 or fewer emp.) 5/29/2025 "Touch Stay for the Win!" 5/5 What do you like best about Touch Stay? Easy to use, professional look! I spent hours making a website for my short term rental hosting needs. A friend of mine told me about Touch Stay. After a few hours creating and fine tuning my Touch Stay (perhaps more time than necessary) I scraped my website and am all-in on Touch Stay! Wonderful app and my guests truly appreciate it! Review collected by and hosted on G2.com. What do you dislike about Touch Stay? There is nothing negative I have to say about the app! Review collected by and hosted on G2.com. What problems is Touch Stay solving and how is that benefiting you? They're solving problems I didn't know I had, and constantly adding updates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Hal R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hal R.") HR Hal R. Two Vacation Rentals - Owner and Manager Small-Business (50 or fewer emp.) 5/29/2025 "A Classy Touch to a Vacation Rental Listing..." 5/5 What do you like best about Touch Stay? Touch Stay, a vacation rental travel guide. adds value to our listing, both before and after the guests' stay. We get lots of comments on it from our guests. Review collected by and hosted on G2.com. What do you dislike about Touch Stay? I literally don't know a downside to using Touch Stay. Review collected by and hosted on G2.com. What problems is Touch Stay solving and how is that benefiting you? Touch Stay helps our guest know something about our vacation rental destination before they arrive, and advises them as to dining and entertainment options in the area while they are there. If it helps our guests, that helps us! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by Touch Stay. ### Free trial Free Trial 1 Guidebooks ### All-in-one Guidebook $99.00 1 Guidebooks Per Year [ View More Pricing Information ](https://www.g2.com/products/touch-stay/pricing) ##### Categories on G2 [Event Planning](https://www.g2.com/categories/event-planning)[Guest Messaging](https://www.g2.com/categories/guest-messaging)[Concierge](https://www.g2.com/categories/concierge) ##### Explore More [Best cloud-based construction estimating solutions](https://www.g2.com/discussions/what-are-the-best-cloud-based-construction-estimating-solutions)[Best operational risk management software for startups](https://www.g2.com/discussions/what-s-the-best-operational-risk-management-software-for-startups)[Best software for tracking ROI on marketing spend](https://www.g2.com/discussions/what-s-the-best-software-for-tracking-roi-on-marketing-spend) [Is a dedicated asset leasing platform worth it for a fleet leasing company, or does an ERP module cover most of the same ground?](https://www.g2.com/discussions/is-a-dedicated-asset-leasing-platform-worth-it-for-a-fleet-leasing-company-or-does-an-erp-module-cover-most-of-the-same-ground)[What are some encryption key management platforms that prevent accidental key loss and data exposure incidents?](https://www.g2.com/discussions/what-are-some-encryption-key-management-platforms-that-prevent-accidental-key-loss-and-data-exposure-incidents%20)[Pros and Cons Details](https://www.g2.com/products/touch-stay/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)