What I like best about ToucanTech is their support and solution-focused approach. From the very beginning, they have been incredibly responsive and proactive in addressing our needs. Whether it’s troubleshooting issues or helping us with features, their team consistently goes above and beyond to ensure success. They don’t just provide answers—they take the time to understand our goals and tailor solutions that truly work for us, particularly helping with our unique dataset. It’s refreshing to partner with a company that prioritises collaboration and delivers results with such positivity and dedication! John, Marcia, Matheus, Sam & Joao have both been so helpful and always go above and beyond to deliver exceptional standards. Review collected by and hosted on G2.com.

The only thing that might be considered a challenge—and it's really more of a reflection on the platform's depth—is that there is a lot to learn when you first get started. However, this isn't necessarily a negative, as it speaks to the robustness and versatility of the system. While it can feel overwhelming at first, ToucanTech's supportive team and resources make the learning process much easier. Once you get familiar with everything, it becomes clear how powerful and beneficial the platform truly is! Review collected by and hosted on G2.com.

It’s intuitive, efficient, and easy to navigate. Review collected by and hosted on G2.com.

Not a negative. There’s so much the system can do that I’m still discovering new features – it’s a learning curve, but an exciting one! Review collected by and hosted on G2.com.

I was part of an organization that used ToucanTech to create an online presence as we created a non-profit association.

The ToucanTech team has extremely responsive and flexible in helping customers with different level of expertise create a platform.

Their comprehensive platform covers multiple needs, such as base website, community, CRM, fundraising, e-mail, etc. all under one platform without needing to integrate multiple providers or have deep technical expertise.

As my organization was a startup, ToucanTech was very responsive and understanding as our situation evolved. Review collected by and hosted on G2.com.

ToucanTech's strength is the end to end integration. While all the functionality may be adequate, I would assume that it is not as flexible as using best of breed solutions for each component of the on-line presence. Review collected by and hosted on G2.com.

I love the robust capabilities of the system. Review collected by and hosted on G2.com.

There isn't too much that I have an issue with. Review collected by and hosted on G2.com.

Creating our site with ToucanTech has been incredible for our school community and far exceeded our expectations. We started with the goal of having a central place for events, news & information, and a way for parents to network. All of these goals have been met and with better results than anticipated. The Event function, probably our most used, has brought our community together so that our events are more discoverable and inclusive. The quantity of events, type and number of participants have all increased. For news and photo/video galleries, our site has lessened our reliance on email and allowed us to share more and have a central place for parents to search for anything they may have missed in newsletters (so much better than searching through emails). We have also expanded our offering of parent interest groups, allowing parents to take the initiative to create and manage groups on their own. This has been really fun and helped to create the “close-knit” community we hoped to build. Another great function has been networking – great for parents, but also great for our high school students looking for guidance about universities and career paths. It feels like the sky is the limit! Review collected by and hosted on G2.com.

There are a lot of functions the site has to offer that we have not yet fully explored & mastered. Our plan was to start slowly and then expand, but the lure of all of the features and potential positive impact for our community led us to take on a lot all at once. We are still finding our way with managing content, and I think we will have a better plan in place for our 2nd year. Our first year was amazing, but we just made it up as we went along. Next year we’ll be more organized in our approach. Review collected by and hosted on G2.com.

Their customer support is outstanding. We picked ToucanTech because of their functionality: comms, database, events, fundraising/donor management, membership management and website...all in one. We are staying with them because of how easy and painless implementation was and how helpful and responsive their customer support is. Review collected by and hosted on G2.com.

I don't think there is anything I dislike strongly about ToucanTech. Of course no software can do everything well -- so there have been things that we have been stuck on, but we've worked with ToucanTech support to either find a workaround in (or outside of) ToucanTech.

I know that some folks might think the design of the website is limiting, but I would respond to hire a better graphic designer. Our site is in ToucanTech and our designer was able to learn the system quickly and work within it to create a beautifully designed site. We are an association of designers, so design matters to us. Review collected by and hosted on G2.com.

I have been very happy with Toucan Tech. We were with Donor Strategy and we were looking for an alternative fundraising database. What I like the most about Toucan Tech is that you get a database and an online community to engage with your alumni. We launched ours just as COVID hit and it proved a very useful way to connect with our alumni during a difficult time when in person events were not possible.

I also like the fact that Toucan Tech is very intuitive and easy to navigate with many great features including an online business directory, forum, events, and news features. Review collected by and hosted on G2.com.

I haven't got any dislikes. It all works well. Review collected by and hosted on G2.com.

ToucanTech software is intuitive and straightforward to use. I was able to get up and running quickly with minimal tuition and start making a difference for my business from day 1. The support team at ToucanTech is very approachable and answered any queries quickly, even out of hours. The customised email feature with various templates and filters helped me personalise and maximise the impact of each communication. New features are being developed continuously. Review collected by and hosted on G2.com.

Initially, I experienced some minor limitations to customised layout and image display which were quickly and proactively fixed by the ToucanTech support team. Review collected by and hosted on G2.com.

It allows us to showcase the many wonderful things happening in our school via photo galleries, videos, news stories, and more in a secure way. We also intend to utilize the business directory as our parents are more than keen to connect with each other. Review collected by and hosted on G2.com.

Nothing that I dislike. As is the case with everything, it is important to put time into learning the system and optimizing it. The support team is pushing us to do this and helping. Review collected by and hosted on G2.com.

Toucantech helps us offer a great user experience for our parent community. There, they can find useful information, news articles, necessary resources and connect with other families from the school. Review collected by and hosted on G2.com.

Sometimes it's hard to detect if a person who wants to join is really part of the community or not. I understand we need to double check users for security reasons but it would be great to have an automatic approval for parents who previously were in our database. Review collected by and hosted on G2.com.