Very user friendly behind the scenes, and everything links together really well. As a one-man-band setup, having responsive and dedicated customer service is a lifesaver. Review collected by and hosted on G2.com.

There have been a few instances where I would have hoped to format things in a slightly different way that the system doesn't allow, but the team have been responsive to hearing that feedback from me. Review collected by and hosted on G2.com.

Its backend interface is easy to learn and use, and the support team responds quickly whenever I run into a problem. Because of that, it only took me about 1.5 months to set up the whole website. Review collected by and hosted on G2.com.

Some features are hardcoded, so I have to reach out to the support team for help. Review collected by and hosted on G2.com.

ToucanTech has allowed us to have a single source of truth for the communities within our foundation, P&F and Alumni. We can quickly view each community member’s profile, see which events they’ve attended, review email communications, and track any donations or gifts they’ve made. Review collected by and hosted on G2.com.

Throughout the setup, our contacts for design and data are overseas, so we often have to wait a full day for any reply. This makes the whole process feel very slow. Review collected by and hosted on G2.com.

The best thing about ToucanTech is that it provides a true one‑stop platform—bringing alumni engagement, communications, events, database management, and fundraising tools together—while offering exceptionally fast, reliable support whenever technical issues arise Review collected by and hosted on G2.com.

Design and customisation options in ToucanTech can be limited, which can restrict more bespoke styling or layout choices. However, ToucanTech is very open to user feedback, and we appreciate their willingness to consider new features. We are also exploring design consult hours to enhance the platform’s look and functionality. Review collected by and hosted on G2.com.

I like how ToucanTech is easy to access via a browser and easy to manage. Setting it up and using it for sending out messages, whether individually or in groups, is straightforward. I'm able to access content from anywhere, and even with my limited technical skills, the setup has been relatively easy. The support from the ToucanTech and data teams has been fantastic. It allows me to manage relationships with people effectively by having all contacts in one place and easily sending out newsletters and posting news articles to build engagement with my organization. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Since 2019, Kellett has been proud to partner with Toucan Tech in what has been a truly rewarding experience. We began by capturing alumni details and donation information on paper forms, later digitizing them into spreadsheets. With the introduction of Toucan Tech, our alumni now have a centralized platform to store and manage this vital information, making access and organization seamless.

Toucan Tech offers an impressive suite of built-in modules, including news, event management, photo galleries, newsletters, general emails, automated system emails, memberships, fundraising, and more. These features have been pivotal in meeting our diverse needs while fostering effective communication and engagement within our community. While the platform may not delve deeply into specific functionalities, it provides a comprehensive range of tools essential for alumni and fundraising activities. Notably, we value Toucan Tech's dedication to continuously enhancing and improving its functions. Their ongoing development plans, introducing innovative features, reflect a commitment to supporting administrators in their work.

One of the platform's standout features is its versatility. This adaptability has enabled us to expand its use, capturing fundraising efforts on a secondary site while maintaining all data within a shared database. This integration has significantly streamlined our operations, enhancing our capacity to manage alumni and fundraising activities efficiently. Additionally, the admin portal provides a dedicated private area for administrators to record extra details about individuals. Meanwhile, individuals retain control over what information they share with other members on their profiles, ensuring privacy and personalized settings.

Looking ahead, we eagerly anticipate continuing our partnership with Toucan Tech, leveraging their innovative solutions to support our endeavors even further. Review collected by and hosted on G2.com.

The platform covers a wide range of elements essential for alumni & fundraising related activities. While the system's vast functionality may initially present a learning curve for new users, it becomes highly intuitive with time and experience. Its comprehensive design ensures that users can quickly adapt and unlock its full potential, making it a rewarding tool for all levels of expertise. Review collected by and hosted on G2.com.

Exceptional customer service support from their team Review collected by and hosted on G2.com.

The site can be slow to load pages sometimes Review collected by and hosted on G2.com.

It offers a wide range of tools that are easy to manage, making it simple to engage with our community. The customer support is excellent, with prompt responses and clear, helpful guidance whenever needed. Our account manager, Sophie, has been especially approachable and supportive throughout. Review collected by and hosted on G2.com.

Whilst some of the features were quite basic when we started, it's clear the team are constantly improving things. Review collected by and hosted on G2.com.

The all-in-one capacity of Toucan Tech is what initially drew us to the service, alongside the excellent customer service. Having a dedicated account manager who works with you every step of the way has been invaluable. All of the team members we have come across have been friendly, supportive and knowledgeable - managing to meet with us from anywhere in the world! We are set to launch our new website, inviting alumni to join our database in a couple of weeks and really looking forward to tracking our progress. Review collected by and hosted on G2.com.

As the software encompasses so many elements, it can feel overwhelming and frustrating at times. Once you figure out what works for you however it becomes easier and the more you use the software the better. Review collected by and hosted on G2.com.

Easy to use system, intuitive with lots of support guides available. Our set up is quite complex but the team have been able to work with us to meet all of our requirements. Review collected by and hosted on G2.com.

We have had a very smooth process, no particular downsides. There are integrations that would be useful - but the block to achieving these is not Toucan Tech. Review collected by and hosted on G2.com.