The promise and most ideal scenario is very impressive. But thats where it ends Review collected by and hosted on G2.com.

The implementation takes forever and the integration is not great. The CSM is very slow at getting back or getting movement in requirements. The successbloc automatation is very (almost impossible) to do. Overall, It feels like a bit of waste of investment as we havent been able to get value. Review collected by and hosted on G2.com.

I really like the UI and ease-of-use of Totango and the ability to integrate very custom fields relating to specific product areas. The Totango Courses videos and tutorials are also exceptionally in-depth, allowing new users a seamless onboarding experience. Review collected by and hosted on G2.com.

I dislike the fact that Totango doesn't have a proper email integration like sales CRMs typically have. Instead you have to interact with your emails separately and manually send them to Totango. Review collected by and hosted on G2.com.

If you want to know how users are interacting with your product, try Totango. It's easy to use, easy to customise and will help you turn telemetry into opportunities. Review collected by and hosted on G2.com.

Stronger integrations would be good for non-technical folk. Review collected by and hosted on G2.com.

Health scores, success plays to automate outreach and tasks for at risk customers, I love the ability to create custom segments and the success bloc dashboards for quick view into KPIs and metrics. Review collected by and hosted on G2.com.

Sometime the platform runs slowly or certain features stop working.I also think there could be some improvements in integrations Review collected by and hosted on G2.com.

Organize my customer information and gives me notifications and task to help me be way more efficient. Review collected by and hosted on G2.com.

Sometimes there is troble with the integration to HubSpot. Some information doesn't update but this isn't very common. Review collected by and hosted on G2.com.

I love the potential for automation and streamlining processes. The success Blocs are an amazing tool to manage communication and tasks throughout the customer journey. I really like being able to quickly see customer health and the ease of building my own segments. The product is great for helping CSMs with task management. Review collected by and hosted on G2.com.

The platform sometimes runs slow and I think there can be some improved integrations with other commonly used products like zendesk Review collected by and hosted on G2.com.

Totango provides me with analytics and reporting features that help me to identify trends, customer health scores and potential issues- enabling proactive management. It is very intuitive and a great tool to have centralized customer data! I higly recommend! Review collected by and hosted on G2.com.

I fell that there is still room for improvement when it comes to third party integration. Review collected by and hosted on G2.com.

Totango makes sharing information with colleagues simple and effective. Integration with Outlook also allows easy conversion of shared meeting minutes into internal notes for tracking and sharing. Deepening knowledge and standardizing processes across not only your team, but also interdepartmentally is made trivial with the help of Totango.

There was very little learning curve when implementing the system into day to day tasks. If there were ever questions or issues, customer support was quick to provide solutions. We had a minor integration issue due to some updates on our end and the team was very quick to resolve. Review collected by and hosted on G2.com.

I believe there is some room for improvement on Outlook integration - simplifying the number of times needed to login. Also may be opportunity to reduce the number of clicks needed to complete tasks/touchpoints. Review collected by and hosted on G2.com.

I like that it is focused on the specific tasks and job of the Customer Success Manager. Totango helps to organize the CSM's daily activities and allows me to monitor team performance against goals. As a manager of CSMs, it provides me with numerous tools to measure and monitor progress. Review collected by and hosted on G2.com.

I wish that it was better integrated to our CRM system (Salesforce) and that all of the data from our warehouse was readily available in Totango. As with many Saas solutions, I don't like downtime or performance degradation as it interrupts daily work. Review collected by and hosted on G2.com.

I like that it tracks the account usage and notifies me of poor health and low usage so I can stay on top of those customers and get in front of any problems/concerns faster. It's easy to use, and implements well into Salesforce with integration. There are a lot of great features to organize account management. I use it daily! It's easy to get customer support if needed. Review collected by and hosted on G2.com.

I don't like that I have to use it as a separate platform on top of Salesforce. Review collected by and hosted on G2.com.