--- title: Totango Reviews meta\_title: 'Totango Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1150 reviews by the users' company size, role or industry to find out how Totango works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1150 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Totango Reviews & Product Details Visit Website Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape. * * * Product Website Totango Seller [Totango](https://www.g2.com/sellers/totango) Discussions [Totango Community](https://www.g2.com/products/totango/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Nichole Ettlin Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/totango/pricing) ## Totango Integrations (9) What do users say about integrations? Verified by Totango [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Luware Nimbus ](https://www.g2.com/products/luware-nimbus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Meltwater ](https://www.g2.com/products/meltwater/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Tara O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara O.") TO Tara O. Senior Client Success Manager Enterprise (\> 1000 emp.) 2/20/2025 "Intuitive for young teams, but a bit overwhelming! Usage hard to follow" 3/5 What do you like best about Totango? I love the dashboards to follow key information and organize my day about my clients. It helps me know who i need to contact, low active users, clients ready for executive business, keeping on top of tickets status and anyone needing additional support. Building out the dashboards is super easy using the AND/OR boolean logic I use it every day and have it open for every single client call. Review collected by and hosted on G2.com. What do you dislike about Totango? The usage doing go deep enough. I can see my clients are in the tool but not what they are doing in the platform enough to have enough actionable insights around what I can further help with for them. I also find the Tasks difficult to manage and overwhelming. If you fall behind there is no way to bulk reset your tasks / delete old ones so that when you have annua or quarterly business reviews/resets for yourself to get organized, theres no easy way to even start leveraging them. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Identifying my clients engagement, activity, success, renewal status and more. Totango allows me to stay organized and surface who I need to reach out to and when Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller HJ Hugo J. Customer Success Manager, Team Lead Enterprise (\> 1000 emp.) 8/15/2023 "Platform to manage customer relations" 3.5/5 What do you like best about Totango? That you can add touchpoints to log client activities but first and foremost that you are able to add set up scheduled tasks, to keep track on the current work and promises towards your clients. Review collected by and hosted on G2.com. What do you dislike about Totango? I really miss real time notifications in your inbox (or Team, Slack, etc.). Currently you only get a mail summary per day. Somewhat hard to distinguish the difference between the company (overall) page and the product (sub) page, adding e.g. tasks or contacts on a product level, while we have decided to keep everything on the overall level. More and smarter ways of automized tracking of touchpoints. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? To keep track on all clients in my personal account portfolio. Setting up scheduled reminders to remember to reach out to clients that may not reach out themselves as often. To keep a log for each client so it's easier for a colleague to understand the current status of an account, should I be on vacation or out of office. Review collected by and hosted on G2.com. Show More 2/19/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 10/7/2025 "Totango" 5/5 What do you like best about Totango? Totango is a user friendly and easy to use software that makes my day to day life as a Customer Success Manager easy. It allows me to track and monitor client interactions as well as generate success plans with ease Review collected by and hosted on G2.com. What do you dislike about Totango? Some functions in Totango add extra steps to my daily tasks or they take a while to be created to become effective in daily use. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Helping with customer management as a fully fledged CRM Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Dexter L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dexter L.") DL Dexter L. Customer Success Executive Mid-Market (51-1000 emp.) 2/19/2025 "Totango does a lot of things well, but lacks wow-factor" 3.5/5 What do you like best about Totango? I use Totango every single day as part of my job as a Customer Success Manager, and have done so for more than 3 years. The customer overview page is by far my favorite thing about Siteimprove - having a lot of key information available with one click, right at the top of the screen. I also like the touchpoints system - it's quick and easy to store key customer interactions, as well as browse through them later on. The segmentation features and the ability to store segments is also very flexible and easy! Review collected by and hosted on G2.com. What do you dislike about Totango? I wish the customer overview page was more flexible to the end user / CSM. Sometimes I want to move widgets around based on personal preferences or individual customers, which isn't possible. The system is also quite rigid when it comes to updating contact information and key contacts per customer, making data hygiene a bit of a pain. One of my biggest gripes with Totango is how it fails, in my view, to integrate the task system in an easy-to-use way. I feel like there are way too many steps associated with creating tasks, managing them, etc., and they are not visible enough to use, which is a shame because the feature has so much potential to help CSM's cover all their to-do's and reminders. Another big gripe is the lack of a native integration with Freshdesk. We used Zendesk before and it was seamless to bring across tickets, but not so much for Freshdesk, which means I have to go to several other systems for visiblity into a customer's current issues and possible pain points with Support. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? I manage a large amount of customers, and have to do a LOT of lookups of key customer information every single day. Renewal dates, subscription content, usage, etc. I need it fast and at-a-glance. Totango is great for this, with almost all needed information (apart from Suppor tickets) found at the top of the screen, and it has great integrations with our Product and other platforms, like our primary CRM and Pendo, just one click away. So it does succeeded in being my main platform and one-stop-shop to begin exploring a customer in more detail. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Christopher B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher B.") CB Christopher B. Manager, Customer Success Small-Business (50 or fewer emp.) 2/18/2025 "Room for improvement" 3.5/5 What do you like best about Totango? Totango does a fantastic job of taking the data fed into the platform and using it to create a Health Score based on the parameters that I need. By using the data, campaigns and SuccessBlocs can be easily utilized allowing for plenty of customization. The workflows are easy to set up and implement across the whole team. When I have needed support, the team has been quick to respond with the right solution. Review collected by and hosted on G2.com. What do you dislike about Totango? The app itself can be a little clunky at times. For example, sending campaigns can often mean the formatting of the email changes/adjusts ever so slightly which doesn't match up with that of the email that was originally created. Improvements could be had here. Improvements to reporting would be welcomed, particularly better options to see changes over time (how did NPS change from Date X to Date Y for example). It'd be great to see more information from the Zendesk integration push into Totango. Currently it shows number of tickets whereas it'd be great to see the context of each ticket. It's not possible to use Totango fully as a central hub for information for us as this information doesn't push in. Similarly, the integration with Gmail is weaker than competitors. It'd be great to get all emails sent to be synced into Totango and ones received, automatically. The process of bcc-ing or using the extension is a little clunky. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? The Health Score component and the NPS SuccessBloc saves us considerable time identifying customers that are at risk and also highlighting sentiment towards our service. We also use the campaigns functionality to communicate to our customers with items such as newsletters, special announcements or product showcases. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LA Likhit A. Customer Success Analyst Mid-Market (51-1000 emp.) 2/18/2025 "Best for Proactive Campaigns" 5/5 What do you like best about Totango? We run a lot of proactive campaigns within Totango, the health score system helps us to track how engaged our client is with us. Running different othe campaigns to target cleints under various projects. The reporting and Dasboards also help us track our progress on not only these campaigns but also the accounts which are there within our production system. It is easy to use and I use it on a daily basis for reaching out to the clients. Review collected by and hosted on G2.com. What do you dislike about Totango? Sometimes the data takes time to load, also had a small issue of integration of data from salesforce but this has been solved by the Totango support team as of now. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Totango helps me track the Account health which no other product does. This way I am able to measure how likely the client may churn in the future. And we try saving these clients. It also helps with added Campaign sets to target and facilitate various campaigns for adding to success stories. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Evan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evan S.") ES Evan S. Vice President of Customer Success, Global Mid-Market (51-1000 emp.) 5/16/2025 "Very Dependable, Not so Flexible" 4/5 What do you like best about Totango? Generally, we are very happy with totango. It's given us a layer of real-time insight into customers we did not have previously. The product is stable, and integrating it into our existing systems was mostly painless. Review collected by and hosted on G2.com. What do you dislike about Totango? Permissions and roles are bucketed in a way that is too simplistic for a multi-tiered hierarchy, but we make do with how it is. The platform could benefit from a little more work on their bulk-action availability. For example, duplicating segments, reports, etc, today, is a one-by-one motion that should be a lot easier. Lastly, reporting and analytics are somewhat rigid and clumsy to build. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? real-time customer insight/health, CS operations overview Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Enterprise (\> 1000 emp.) 8/5/2025 "Useful tool for new business too" 4/5 What do you like best about Totango? As a new business seller, I use Totango to quickly check if a lead or account has previously been a customer. It’s incredibly useful for tailoring my outreach if I see they’ve churned, I can dig into the reasons and avoid repeating past issues. If they’re a current or past customer, I can highlight relevant wins. It saves me time and helps me craft more relevant, confident messaging. Review collected by and hosted on G2.com. What do you dislike about Totango? The search functionality can feel a bit clunky at times. It would be great if I could search by email or domain more intuitively without having to filter through unrelated results. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Totango gives me quick visibility into an account’s customer history, which is a huge help when prospecting. Instead of blindly reaching out, I can see if the company has used our product before, when they churned, and what their engagement looked like. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller VJ Viktoria J. Team Lead, Customer Success Engineering Mid-Market (51-1000 emp.) 2/19/2025 "A tool with great user experience" 4.5/5 What do you like best about Totango? It's easy to navigate the website and reach different pages. I like the general look of the page itself (white / green style) it's very nice and not overwhelmingly vibrant. I find the global templates secction useful, because this way I can share views/segments with my team members. I like that we can implement automation via the APIs and that we can send Totango touchpoints from Outlook directly. The segments filtering is greatly implemented. Review collected by and hosted on G2.com. What do you dislike about Totango? If we want to change assigned personnell in bulk (e.g. in 100 Accounts) we need to do it one by one from the web app. Overall, I like Totango. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? We can track every step our Customer Success Teams are performing with the customer engagements. This way everyone is on the same page, and since Sales has access to the same Tool they're collaborating efficiently. We also use Totango as one of the CRM systems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") UC Verified User in Commercial Real Estate Mid-Market (51-1000 emp.) 8/7/2025 "Just getting started" 3.5/5 What do you like best about Totango? The ability to integrate with so many of our existing tools so our customer data is always up to date. Review collected by and hosted on G2.com. What do you dislike about Totango? Would like it be a little more customizable. For example, the health rating calculations and risk statuses aren't customizable enough to give an accurate picture of my accounts. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? We are just getting started with Totango but so far it provides more visibility into the key initiatives for our clients across our team and organization. I can see it being very helpful when accounts change hands and we don't have to share our entire notes we had been taking on note taking applications. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Totango? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Totango ](https://www.g2.com/products/totango/discussions/new) ![Julio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julio C.") JC Julio Chee • Last activity about 4 years ago 1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/1-embed-a-pdf-fillable-form-2-prepopulated-email-response-be-hyperlink-to-an-automated-email) GU Guest User • Last activity over 2 years ago What is Totango used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-totango-used-for) [ View all Discussions ](https://www.g2.com/products/totango/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 14 months ### Average Discount 11% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/totango/pricing) ## How much does Totango cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 7 purchases. Get Price Estimate Totango Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e09b9bcffc3a8fed744526228ffa81c3/gainsight-customer-success.png "Product Avatar Image") Gainsight Customer Success 4.5/5(1,754) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-success-vs-totango) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_744ed52507e8a595ec88a4db46cf5abd/churnzero.jpg "Product Avatar Image") ChurnZero 4.7/5(1,608) [ Compare Now ](https://www.g2.com/compare/churnzero-vs-totango) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0117a1ce9cc6af3498adeee8b367f5/planhat.jpg "Product Avatar Image") Planhat 4.5/5(954) [ Compare Now ](https://www.g2.com/compare/planhat-vs-totango) ##### ##### Totango Features Customer Information Customer Health Scores Customer Monitoring Customer Profiles Predictions Custom Triggers Platform Reporting & Dashboards Third-Party Integrations Data Import & Export Tools [ View More Features ](https://www.g2.com/products/totango/features) ## Top-Rated Alternatives [ ![Custify](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Custify") Custify 4.7/5(526) ](https://www.g2.com/products/custify/reviews) [ ![ChurnZero](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ChurnZero") ChurnZero 4.7/5(1,608) ](https://www.g2.com/products/churnzero/reviews) [ ![Planhat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Planhat") Planhat 4.5/5(954) ](https://www.g2.com/products/planhat/reviews) [ View All Alternatives ](https://www.g2.com/products/totango/competitors/alternatives) ##### Categories on G2 [SAP Store](https://www.g2.com/categories/sap-store)[Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping) [SAP Store](https://www.g2.com/categories/sap-store)[Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping)[Customer Data Platform (CDP)](https://www.g2.com/categories/customer-data-platform-cdp)[Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[Customer Success](https://www.g2.com/categories/customer-success)[Client Onboarding](https://www.g2.com/categories/client-onboarding) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the best platforms for managing large-scale relational databases?](https://www.g2.com/discussions/what-are-the-best-platforms-for-managing-large-scale-relational-databases)[Top-rated privacy management platforms for regulated industries](https://www.g2.com/discussions/what-are-the-top-rated-privacy-management-platforms-for-regulated-industries)[Best open-source or free AI code generation tools for prototyping on a budget](https://www.g2.com/discussions/best-open-source-or-free-ai-code-generation-tools-for-prototyping-on-a-budget) [Which box office and ticketing systems are best for live entertainment venues?](https://www.g2.com/discussions/which-box-office-and-ticketing-systems-are-best-for-live-entertainment-venues)[Is Chetu worth it as an Oracle Siebel reseller for complex CRM implementations, or do larger firms like Wipro or Infosys deliver better enterprise-scale expertise?](https://www.g2.com/discussions/oracle-siebel-resellers-is-chetu-worth-it-as-an-oracle-siebel-reseller-for-complex-crm-implementations-or-do-larger-firms-li)[Pros and Cons Details](https://www.g2.com/products/totango/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)