--- title: Totango Reviews meta\_title: 'Totango Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1150 reviews by the users' company size, role or industry to find out how Totango works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1150 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Totango Reviews & Product Details Visit Website Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape. * * * Product Website Totango Seller [Totango](https://www.g2.com/sellers/totango) Discussions [Totango Community](https://www.g2.com/products/totango/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Nichole Ettlin Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/totango/pricing) ## Totango Integrations (9) What do users say about integrations? Verified by Totango [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Luware Nimbus ](https://www.g2.com/products/luware-nimbus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Meltwater ](https://www.g2.com/products/meltwater/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Tanner B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanner B.") TB Tanner B. Azure Technical Solution Consultant Enterprise (\> 1000 emp.) 5/20/2025 "Great potential if configured and maintained properly" 3.5/5 What do you like best about Totango? Totango is useful for documenting client touch points and managing multiple product renewals throughout the year. Review collected by and hosted on G2.com. What do you dislike about Totango? Totango, while a useful tool, needs to be maintained to ensure data is up to date. Your entire team needs to be onboard and follow best practices to maintain accurate data health. Missing touch points means that other teammates can be left in the dark. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Documenting customer on-boardings and touch points. Allows other teammates to gain insights on client meetings they may not have been able to attend in the past and be brought up to date with the progress of client accounts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sony P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sony P.") SP Sony P. Client Success Manager Mid-Market (51-1000 emp.) 3/13/2025 "Very User Friendly" 5/5 What do you like best about Totango? The platform provides a robust set of tools for tracking customer health, engagement, and product usage. Helps customer success teams streamline processes with automation, reducing manual effort. It offers real-time data and analytics to monitor customer behavior and identify risks or opportunities. Also, connects with major CRM platforms (Salesforce, HubSpot), support tools (Zendesk), and other SaaS products for seamless workflows. Review collected by and hosted on G2.com. What do you dislike about Totango? While the interface is user-friendly, the depth of features can be overwhelming for new users. Training may be required. I found it that the reporting and dashboard customization options restrictive compared to others, but it could be because of the permissions. But overall, love the functionality and it's features. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? All the info is in one place and plan feature is my absolutely best to have a quick reference point for notes! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Fahad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fahad A.") FA Fahad A. Associate Manager - Customer Success Mid-Market (51-1000 emp.) 8/12/2025 "Totango Experience" 5/5 What do you like best about Totango? It lets you keep a track of the entire customer journey and sends you timely reminders which helps me and my team be on top of the game. Totango has made our CSM experience seamless and interesting. Review collected by and hosted on G2.com. What do you dislike about Totango? Nothing, its seamless and we love the experience. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? To identify churn and early warning signs! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Steve Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve Y.") SY Steve Y. Sr. Customer Success Manager Computer Software Mid-Market (51-1000 emp.) 2/18/2025 "A one- stop shop for all customer data and touchpoints" 5/5 What do you like best about Totango? I like that I can find all relevant data points about the customer - everything from current consumption levels to most recent interactions to upcoming tasks - in one consolidated view/ dashboard. Review collected by and hosted on G2.com. What do you dislike about Totango? I have tried a handful of other CS platforms, and Totango is my favorite. I don't have any complaints. I use it everyday. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? I use Totango to manage upcoming renewals - I have a dashboard for that. I use Totango to identiy which product lines are currently contracted and the consumption levels of each. I use Totango to log all customer interactions so I can quickly review to see where we left off. I use Totango to remind me of my counterpart on the sales team that I share accounts with, so I can reach out to the appropriate teammate at the appropriate time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Phillip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phillip B.") PB Phillip B. Implementation Manager Mid-Market (51-1000 emp.) 8/5/2025 "Totango Review" 3.5/5 What do you like best about Totango? Totango is easy to navigate through, manage my existing accounts and keep track of upcoming tasks. Review collected by and hosted on G2.com. What do you dislike about Totango? Can't say that I have any complaints so far. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Totango is helping me manage my customer's in an organized manner, using one tool. Making my ability to proactively manage my customer's implementation lifecycle easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jacob C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob C.") JC Jacob C. Account Manager Enterprise (\> 1000 emp.) 8/7/2025 "Great data insight into my accounts" 4/5 What do you like best about Totango? Great view of my clients with great flexibility to customize. Review collected by and hosted on G2.com. What do you dislike about Totango? Not sure, im enjoying most of everything so far. I can't share my list with my manager is the only thing I can think of. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Visibility into my customer success manager notes on my accounts and health status check Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/5/2025 "Powerful and flexible Customer Success platform" 5/5 What do you like best about Totango? Being able to pull data from multiple systems into one customer profile helps me provide more relevant support and speak confidently during check-ins or QBRs. Review collected by and hosted on G2.com. What do you dislike about Totango? The platform has a lot of capabilities, which is great, but it also means there’s a bit of a learning curve—especially at the beginning. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? One of the biggest problems it solves is the lack of centralized visibility across customer data and engagement. Before using Totango, I had to manually track customer health, onboarding stages, and renewal timelines using spreadsheets and scattered notes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 8/6/2025 "It's great! The way we can track our customer is nice and helpful" 5/5 What do you like best about Totango? Totango makes it easy to track customer health and engagement across the entire portfolio. I really appreciate how it brings together usage data, tasks, and communication in one place, helping me stay organized and proactive in managing my accounts. Review collected by and hosted on G2.com. What do you dislike about Totango? Some features feel unintuitive at first and require a bit of a learning curve. Ask ChatGPT Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Totango helps streamline customer success workflows by centralizing account data, tracking health scores, and automating tasks. This has improved visibility, efficiency, and proactive engagement across our customer portfolio. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Adrian T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrian T.") AT Adrian T. Associate Customer Success Manager Mid-Market (51-1000 emp.) 3/12/2025 "Great Tool to help organize, segment and keep updated on the changes of a large portfolio" 4.5/5 What do you like best about Totango? - Love the Custom Segment features and the ability to make changes to my accounts via the Segment Reports - The Touchpoint Integrations with my other apps has saved me so much time with keeping my account information updated, and seeing updates from colleagues also in contact with my Portfolio Review collected by and hosted on G2.com. What do you dislike about Totango? - Lack of Notification Customization, unable to configure individual email notifications for upcoming tasks, only a Digest which covers a few tasks - Unable to mass edit/delete tasks. Needing to edit tasks one by one is cumbersome, especially for tasks created en masse via automation Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Helping keep information about my portfolio updated and eliminating manual processes related to organizing, following up with clients and completing future tasks Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Small-Business (50 or fewer emp.) 8/12/2025 "Lots of Potential- Not first time user friendly" 3/5 What do you like best about Totango? I love building campaigns, and the easy to set up integrations, I also like being able to track customer health and easy to build workflows. Review collected by and hosted on G2.com. What do you dislike about Totango? It is not first time user friendly. It is difficult to navigate, live support is not easy to come by, and it is information overload at times. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? It is our primary CRM. It helps me keep track of customers and where they are in their journey as well as keep track of customer data. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Totango? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Totango ](https://www.g2.com/products/totango/discussions/new) ![Julio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julio C.") JC Julio Chee • Last activity about 4 years ago 1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/1-embed-a-pdf-fillable-form-2-prepopulated-email-response-be-hyperlink-to-an-automated-email) GU Guest User • Last activity over 2 years ago What is Totango used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-totango-used-for) [ View all Discussions ](https://www.g2.com/products/totango/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 14 months ### Average Discount 11% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/totango/pricing) ## How much does Totango cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 7 purchases. Get Price Estimate Totango Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e09b9bcffc3a8fed744526228ffa81c3/gainsight-customer-success.png "Product Avatar Image") Gainsight Customer Success 4.5/5(1,754) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-success-vs-totango) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_744ed52507e8a595ec88a4db46cf5abd/churnzero.jpg "Product Avatar Image") ChurnZero 4.7/5(1,608) [ Compare Now ](https://www.g2.com/compare/churnzero-vs-totango) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0117a1ce9cc6af3498adeee8b367f5/planhat.jpg "Product Avatar Image") Planhat 4.5/5(954) [ Compare Now ](https://www.g2.com/compare/planhat-vs-totango) ##### ##### Totango Features Customer Information Customer Health Scores Customer Monitoring Customer Profiles Predictions Custom Triggers Platform Reporting & Dashboards Third-Party Integrations Data Import & Export Tools [ View More Features ](https://www.g2.com/products/totango/features) ## Top-Rated Alternatives [ ![Custify](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Custify") Custify 4.7/5(526) ](https://www.g2.com/products/custify/reviews) [ ![ChurnZero](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ChurnZero") ChurnZero 4.7/5(1,608) ](https://www.g2.com/products/churnzero/reviews) [ ![Planhat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Planhat") Planhat 4.5/5(954) ](https://www.g2.com/products/planhat/reviews) [ View All Alternatives ](https://www.g2.com/products/totango/competitors/alternatives) ##### Categories on G2 [SAP Store](https://www.g2.com/categories/sap-store)[Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping) [SAP Store](https://www.g2.com/categories/sap-store)[Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping)[Customer Data Platform (CDP)](https://www.g2.com/categories/customer-data-platform-cdp)[Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[Customer Success](https://www.g2.com/categories/customer-success)[Client Onboarding](https://www.g2.com/categories/client-onboarding) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the best platforms for managing large-scale relational databases?](https://www.g2.com/discussions/what-are-the-best-platforms-for-managing-large-scale-relational-databases)[Top-rated privacy management platforms for regulated industries](https://www.g2.com/discussions/what-are-the-top-rated-privacy-management-platforms-for-regulated-industries)[Best open-source or free AI code generation tools for prototyping on a budget](https://www.g2.com/discussions/best-open-source-or-free-ai-code-generation-tools-for-prototyping-on-a-budget) [Which box office and ticketing systems are best for live entertainment venues?](https://www.g2.com/discussions/which-box-office-and-ticketing-systems-are-best-for-live-entertainment-venues)[Is Chetu worth it as an Oracle Siebel reseller for complex CRM implementations, or do larger firms like Wipro or Infosys deliver better enterprise-scale expertise?](https://www.g2.com/discussions/oracle-siebel-resellers-is-chetu-worth-it-as-an-oracle-siebel-reseller-for-complex-crm-implementations-or-do-larger-firms-li)[Pros and Cons Details](https://www.g2.com/products/totango/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)