--- title: Totango Reviews meta\_title: 'Totango Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1150 reviews by the users' company size, role or industry to find out how Totango works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1150 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Totango Reviews & Product Details Visit Website Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape. * * * Product Website Totango Seller [Totango](https://www.g2.com/sellers/totango) Discussions [Totango Community](https://www.g2.com/products/totango/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Nichole Ettlin Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/totango/pricing) ## Totango Integrations (9) What do users say about integrations? Verified by Totango [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Luware Nimbus ](https://www.g2.com/products/luware-nimbus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Meltwater ](https://www.g2.com/products/meltwater/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") UC Verified User in Commercial Real Estate Small-Business (50 or fewer emp.) 8/7/2025 "Digital Customer Success Manager" 4.5/5 What do you like best about Totango? Totango has great training that makes the software easy to learn. I appreciate how simple it is to set up new accounts. The filtering feature is especially helpful when managing many accounts at once. Review collected by and hosted on G2.com. What do you dislike about Totango? When creating email campaigns in Totango, I've noticed two small issues. Sometimes my work doesn't save properly. Other times, when I click to edit, the page freezes up, making it hard to quickly update specific parts of the email. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Totango functions as our all-in-one client management platform, providing complete visibility into our accounts, their managers, and revenue size alongside comprehensive communication records. The system also streamlines our marketing efforts by supporting the planning and execution of upcoming email campaigns, all within the same intuitive interface. This integration of account data and communication tools makes Totango an essential resource that significantly enhances our client relationship management capabilities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller NB Neelam B. Customer Success Manager EMEA Mid-Market (51-1000 emp.) 8/6/2025 "Totango: A Game-Changer for Customer Success Teams" 5/5 What do you like best about Totango? Totango delivers modular, pre-built customer journey programs—such as onboarding, adoption, nurturing, and renewal—this has really helped me throughout the customer journey with Vivi Review collected by and hosted on G2.com. What do you dislike about Totango? I think it is a great tool so i do not have any dislikes! Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Before Totango, it was difficult to get a unified view of customer engagement, product usage, and risk signals. CSMs were managing onboarding, renewals, and check-ins manually, often in spreadsheets or disconnected tools. Key customer data was scattered across CRM, support, product analytics, and email tools, making it hard to collaborate. Without clear triggers, the team was engaging customers too late—often after a problem had escalated. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/20/2025 "Powerful Tool, a lot to learn" 4.5/5 What do you like best about Totango? I love the successblocs and being able to segment my book of business in different ways. Support is responsive and the AI bots are also helpful with very realistic answers to questions. Review collected by and hosted on G2.com. What do you dislike about Totango? Theres little errors here and there and a lot of set up but only giving a 9/10 because I personally have a lot to learn about the software...i'm sure after a few totango courses we'll revisit and update to 10/10. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Right now I'm able to see activity monitoring and state of accounts, giving me a one stop shop for post sale collaboration. This really solves the problem of asking about each and every account to get up to speed with their customer story, as all interactions are logged through the useful integrations. Rarely is anything ever missed when note taking. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Candice L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Candice L.") CL Candice L. Account Executive Enterprise (\> 1000 emp.) 9/3/2025 "Totango Customer Review" 4.5/5 What do you like best about Totango? It's helpful to see recent communications with our customer, as well as how engaged they are in our software. I also think it's helpful the integrations that exist to their environments. Very intuitive to learn and navigate. Review collected by and hosted on G2.com. What do you dislike about Totango? I wish it was a bit easier to see what products they are using and the titles of the individual contacts in the customer relationship. I think it should be better integrated to salesforce. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? It gives me information and data that my CRM system does not, streamlining my workflow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JA Jan Emmanuel A. Customer Success Manager Mid-Market (51-1000 emp.) 8/5/2025 "Totango is the best software that I ever used." 5/5 What do you like best about Totango? I like the accuracy of the numbers in the dashboard and the way filters work. Implementation is also easy. We use it all the time and the customer support is empeccable. Review collected by and hosted on G2.com. What do you dislike about Totango? Sometimes it crashes and bugs out. Integration is not that accurate with Salesforce. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? It helps us to visualize the numbers, scorecards and manage the segments that helps us know the utilization and frequency of touchpoints of clients. Review collected by and hosted on G2.com. Show More 10/8/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ayden N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayden N.") AN Ayden N. 10/9/2025 "Overcame Initial Setup Challenges for Seamless Account Management" 4/5 What do you like best about Totango? I appreciate Totango's ability to integrate with AI features and its quick segment-building capabilities. It provides a clear review of forecasting opportunities, churn events, contraction events, and an overall understanding of account health, which significantly benefits my book business. Review collected by and hosted on G2.com. What do you dislike about Totango? I found the setup of Totango to be a bit difficult initially. It has a learning curve that I needed to overcome before it became easy to use. Additionally, I would like improved integration with Gmail and Outlook along with enhanced reliability. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Totango provides a clear review of forecasting expansion opportunities, churn events, contraction events, and offers a good understanding of overall account health. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AR Andrew R. Customer Success Rep Small-Business (50 or fewer emp.) 12/9/2024 "Excellent Tool in Tracking Customer Journey Leading to Greater Success" 5/5 What do you like best about Totango? I like how we can create success plays to help complete specific tasks for our clients. They serve as a reminder of the actions I need to take and give me a clear view of how each client is performing on our platform. We can also create custom health scores to better gauge client progress and overall health. Review collected by and hosted on G2.com. What do you dislike about Totango? The one downside is dealing with late tasks. Totango generates tasks on Saturdays and Sundays, which are my days off. While I try to complete them before the weekend, I sometimes run out of time. I’d prefer not to receive assignments on my days off. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Totango helps us map our customer journey from start to adoption. We can then track the tasks we have completed to generate a history of their time using our software. Review collected by and hosted on G2.com. Show More 5/15/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Enterprise (\> 1000 emp.) 8/5/2025 "Totango is a life saver for CSMs" 5/5 What do you like best about Totango? Its really easy to use and review data for key accounts. It helps us csm to review the status of at risk accounts and help resuce the churn Review collected by and hosted on G2.com. What do you dislike about Totango? If the user interface updates there should be a small tutorial. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Helps in account monitoring, helps in being more efficient to work to at risk accounts. Review collected by and hosted on G2.com. Show More 1/6/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Drew S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drew S.") DS Drew S. Sr Director Success Mid-Market (51-1000 emp.) 8/7/2025 "Totango Review - Great Software" 4.5/5 What do you like best about Totango? Totango keeps everything organized and cross available to multiple departments. Visually well thought out and integrated with our sales platform as well. Very easy to use and can filter through all the options. Review collected by and hosted on G2.com. What do you dislike about Totango? The complexity of the software is the only downfall. There is some great features that offset it but need to simplify the reporting options. Additional training could assist in the overall ease of use. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Organizing the flow of information from our main CRM and sales revenue tracking system. Both integrate which saves time and money for the company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 8/5/2025 "Totango Makes Proactive Customer Management Easy" 4/5 What do you like best about Totango? ntuitive and customizable SuccessBLOCs, which make it easy to align customer success initiatives with business goals. Review collected by and hosted on G2.com. What do you dislike about Totango? The platform provides clear visibility into the health of customer accounts and automates workflows to proactively engage with customers. I also appreciate the flexibility it offers in segmenting customers and tracking key metrics, which helps in delivering a more personalized and data-driven customer experience. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Totango helps solve the challenge of managing customer health and engagement across a large portfolio of accounts. By providing real-time visibility into key metrics, it allows us to proactively address risks, identify upsell opportunities, and ensure a consistent customer experience. Review collected by and hosted on G2.com. Show More 10/2/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Totango? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Totango ](https://www.g2.com/products/totango/discussions/new) GU Guest User • Last activity over 2 years ago What is Totango used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-totango-used-for) ![Julio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julio C.") JC Julio Chee • Last activity about 4 years ago 1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/1-embed-a-pdf-fillable-form-2-prepopulated-email-response-be-hyperlink-to-an-automated-email) [ View all Discussions ](https://www.g2.com/products/totango/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 14 months ### Average Discount 11% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/totango/pricing) ## How much does Totango cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 7 purchases. Get Price Estimate Totango Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e09b9bcffc3a8fed744526228ffa81c3/gainsight-customer-success.png "Product Avatar Image") Gainsight Customer Success 4.5/5(1,754) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-success-vs-totango) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_744ed52507e8a595ec88a4db46cf5abd/churnzero.jpg "Product Avatar Image") ChurnZero 4.7/5(1,608) [ Compare Now ](https://www.g2.com/compare/churnzero-vs-totango) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0117a1ce9cc6af3498adeee8b367f5/planhat.jpg "Product Avatar Image") Planhat 4.5/5(954) [ Compare Now ](https://www.g2.com/compare/planhat-vs-totango) ##### ##### Totango Features Customer Information Customer Health Scores Customer Monitoring Customer Profiles Predictions Custom Triggers Platform Reporting & Dashboards Third-Party Integrations Data Import & Export Tools [ View More Features ](https://www.g2.com/products/totango/features) ## Top-Rated Alternatives [ ![Custify](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Custify") Custify 4.7/5(526) ](https://www.g2.com/products/custify/reviews) [ ![ChurnZero](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ChurnZero") ChurnZero 4.7/5(1,608) ](https://www.g2.com/products/churnzero/reviews) [ ![Planhat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Planhat") Planhat 4.5/5(954) ](https://www.g2.com/products/planhat/reviews) [ View All Alternatives ](https://www.g2.com/products/totango/competitors/alternatives) ##### Categories on G2 [SAP Store](https://www.g2.com/categories/sap-store)[Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping) [SAP Store](https://www.g2.com/categories/sap-store)[Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping)[Customer Data Platform (CDP)](https://www.g2.com/categories/customer-data-platform-cdp)[Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[Customer Success](https://www.g2.com/categories/customer-success)[Client Onboarding](https://www.g2.com/categories/client-onboarding) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the best platforms for managing large-scale relational databases?](https://www.g2.com/discussions/what-are-the-best-platforms-for-managing-large-scale-relational-databases)[Top-rated privacy management platforms for regulated industries](https://www.g2.com/discussions/what-are-the-top-rated-privacy-management-platforms-for-regulated-industries)[Best open-source or free AI code generation tools for prototyping on a budget](https://www.g2.com/discussions/best-open-source-or-free-ai-code-generation-tools-for-prototyping-on-a-budget) [Which box office and ticketing systems are best for live entertainment venues?](https://www.g2.com/discussions/which-box-office-and-ticketing-systems-are-best-for-live-entertainment-venues)[Is Chetu worth it as an Oracle Siebel reseller for complex CRM implementations, or do larger firms like Wipro or Infosys deliver better enterprise-scale expertise?](https://www.g2.com/discussions/oracle-siebel-resellers-is-chetu-worth-it-as-an-oracle-siebel-reseller-for-complex-crm-implementations-or-do-larger-firms-li)[Pros and Cons Details](https://www.g2.com/products/totango/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)