--- title: Totango Reviews meta\_title: 'Totango Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1150 reviews by the users' company size, role or industry to find out how Totango works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1150 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Totango Reviews & Product Details Visit Website Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape. * * * Product Website Totango Seller [Totango](https://www.g2.com/sellers/totango) Discussions [Totango Community](https://www.g2.com/products/totango/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Nichole Ettlin Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/totango/pricing) ## Totango Integrations (9) What do users say about integrations? Verified by Totango [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Luware Nimbus ](https://www.g2.com/products/luware-nimbus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Meltwater ](https://www.g2.com/products/meltwater/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 8/7/2025 "Intuitive" 4/5 What do you like best about Totango? Compared to other solutions that I've used in the past, Totango does the best job so far of removing manual tasks from managing my accounts and calls. I can simply go back and review details of my meetings and understand the health of accounts in a flash. Review collected by and hosted on G2.com. What do you dislike about Totango? There is a bit of a learning curve when first starting to navigate the platform, but can be learned quickly. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Managing my book of business, and integrating with Gong for detailed meeting notes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") AC Verified User in Commercial Real Estate Enterprise (\> 1000 emp.) 9/2/2025 "Everything I Need in One Place!" 5/5 What do you like best about Totango? I love the way that I can create multiple customers and they all flow into one home page. Honestly, the ease of use once everything is set up is pretty nice! Review collected by and hosted on G2.com. What do you dislike about Totango? If I am splitting hairs, I would say the initial setup can take a bit of time. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Totango is helping me solve where my lower touch point customers are so that I can re-engage with them! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shanayde C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shanayde C.") SC Shanayde C. Customer Success Manager Mid-Market (51-1000 emp.) 10/14/2025 "Easy Note Logging, but Touchpoint Reasons Are Annoying" 4/5 What do you like best about Totango? I like how easy it is to log notes and updates for accounts Review collected by and hosted on G2.com. What do you dislike about Totango? having to leave touchpoint reasons for tasks Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Totango is helping me keep on top of my book of business, identify risks and areas of improvement with my clients Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 10/6/2025 "Good CRM tool, but needs improvement" 3/5 What do you like best about Totango? Good overviews of the accounts, SuccessPlays, and insights Review collected by and hosted on G2.com. What do you dislike about Totango? Timeline unclear and tedious to search for specific details Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? We use it as a CRM tool in CSM: logging details, emails, and overviews for renewals and new customers during onboarding. Solving is currently not the focus and application. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") GM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 5/20/2025 Guest users or non-business users of the software, not included in G2 scores. "Totango the CS one stop shop" 4/5 What do you like best about Totango? What I like best about Totango is how modular and intuitive it is for managing customer journeys at scale. The SuccessBLOCs make it easy to break down each stage of the customer lifecycle into actionable goals, and the real-time visibility into account health helps teams proactively address risks before they escalate. It’s also very flexible when it comes to setting up automated tasks and campaigns, which makes scaling personalized engagement more feasible. Review collected by and hosted on G2.com. What do you dislike about Totango? What I’ve found challenging with Totango is that some of the reporting can feel a bit rigid. There are times where I want to slice the data in a more customized way or combine multiple filters across modules, and it’s not always straightforward. Also, while the platform is powerful, it can take a minute to fully understand all the moving parts when you’re first setting things up Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Totango helps us keep track of account health, touchpoints, and playbooks all in one place—which makes it easier to stay organized, proactive, and aligned across the team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Joyce G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joyce G.") JG Joyce G. Strategic Account Executive- Client Success, Large Strategic Accounts Enterprise (\> 1000 emp.) 1/23/2024 "Totango Overview" 5/5 What do you like best about Totango? I like that its organized to put in notes for every single step of the onboarding process. I love that it lists all projects in one view and you Can see all status Review collected by and hosted on G2.com. What do you dislike about Totango? It can be a little slow and has alot of fields to fill in, just a little more complex than simple Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? It is keeping all my onboardings in one place and organized. It helps me know the stage I am at with the onboarding so I know who to prioritize and who to focus less on so I can plan my day better. Also keeps all notes and stages aligned so I dont miss any steps in the onboarding phase Review collected by and hosted on G2.com. Show More 3/1/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dean W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dean W.") DW Dean W. Senior Director - Compute Transformation, Analytics, Product Engineering Enterprise (\> 1000 emp.) 8/7/2025 "User friendly and efficient experience" 4/5 What do you like best about Totango? I like the scalability of the platform. You can do modular adoption, so features can be rolled out in waves in big complex organizations. Review collected by and hosted on G2.com. What do you dislike about Totango? I do think the customer health scores can be misleading, showing a customer as green when sometimes the usage data doesn't reflect that. More work needed on data integrity as well as the algorithm for health calculation. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Helping us improve NPS (net promoter score) through customer journey assessment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gerard M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerard M.") GM Gerard M. Customer success manager Enterprise (\> 1000 emp.) 3/22/2024 "Good for assessing risk but not the most flexible" 2.5/5 What do you like best about Totango? Good customer service Salesforce integration Good for adding manual risk assessment Review collected by and hosted on G2.com. What do you dislike about Totango? Missing key features such as email integration Not easy to access clients across a range of portfolios unless they share a common thread such as same person working on the accounts Not very good looking platform in terms of colour/design Bugs on touchscreen Lack of flexibility in terms of views & dashboards Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Risk management for renewals which helps to lower gross churn Review collected by and hosted on G2.com. Show More 5/21/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") GC Verified User in Computer Software Mid-Market (51-1000 emp.) 8/6/2025 Guest users or non-business users of the software, not included in G2 scores. "Totango the CRM for CSM's" 4/5 What do you like best about Totango? Stores plenty of data from varying systems across our business and allows great integration of our customer tools Review collected by and hosted on G2.com. What do you dislike about Totango? Enablement is minimal from the support/education team. Feels like a Ferrari under the hood, but receiving that personalised support is hard to find. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Totango helps us have a clear view of the customer health from varying platforms all in one place. We can track risk, expansion and customer objectives all from one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Small-Business (50 or fewer emp.) 2/26/2025 "Totango helps us as a business drive customer satisfaction to improve customer engagement & success" 5/5 What do you like best about Totango? Totango has a simple and powerful interface. It is also easy to implement but requires data from other applications. The API layer makes it easy to integrate with other data sources. We use it frequently to assess customer engagement across our customer success and sales teams. Product is simple and does not require much support. Review collected by and hosted on G2.com. What do you dislike about Totango? Customer support has good resources and sometimes they share a video to users on how they can troubleshoot a problem. Overall it works for the most part but sometimes leaving you needing the next level and then the only option is to get services. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? We use Totango to understand the customer journey and the level of adoption so that we track the engagement. Based on the level of engagement, we can develop nurture campaigns to drive better adoption of the product. The features of Totango allow us to look across customers and their usage/adoption. Understanding the customer journey allows us to improve their experience after signing them up. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ## Questions about Totango? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Totango ](https://www.g2.com/products/totango/discussions/new) GU Guest User • Last activity over 2 years ago What is Totango used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-totango-used-for) ![Julio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julio C.") JC Julio Chee • Last activity about 4 years ago 1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/1-embed-a-pdf-fillable-form-2-prepopulated-email-response-be-hyperlink-to-an-automated-email) [ View all Discussions ](https://www.g2.com/products/totango/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 14 months ### Average Discount 11% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/totango/pricing) ## How much does Totango cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 7 purchases. 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