--- title: Totango Reviews meta\_title: 'Totango Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1150 reviews by the users' company size, role or industry to find out how Totango works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1150 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Totango Reviews & Product Details Visit Website Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape. * * * Product Website Totango Seller [Totango](https://www.g2.com/sellers/totango) Discussions [Totango Community](https://www.g2.com/products/totango/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Nichole Ettlin Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/totango/pricing) ## Totango Integrations (9) What do users say about integrations? Verified by Totango [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Luware Nimbus ](https://www.g2.com/products/luware-nimbus/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Meltwater ](https://www.g2.com/products/meltwater/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Paz O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paz O.") PO Paz O. Customer Success Lead, Operations Mid-Market (51-1000 emp.) 11/10/2022 "Great for Customer Success Metrics, But Not for Complex Business Models" 3.5/5 What do you like best about Totango? I like Totango's interface and the weighted customer health, which is a great component. The automation of workflows is also a great plus if set up correctly, as it takes off the need for our CSMs to remember each task they have to do with every single client. The initial setup was very pleasant and I enjoyed it very much. Review collected by and hosted on G2.com. What do you dislike about Totango? The business model we have was very complex for Totango, I think it's more built for SaaS companies. Because we have different or multiple products, it was hard to visualize all of them in a way that would be easy to read. Instead, it would require clicking too many places to get to where you wanted to go. We tried using it with Looker but it didn't work out. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? I used Totango for customer follow-ups, understanding customer health, and getting a customer overview. It helped the team track Customer Success performance and KPIs, automate workflows, and predict account renewals, reducing the mental load on CSMs. Review collected by and hosted on G2.com. Show More Response from Megan Hales of Totango [Editedit](https://www.g2.com/survey_responses/totango-review-7344300/official_response/edit) Paz, Thank you for taking the time to submit your review of the Totango platform. We are delighted to see that you are capitalizing on the granular data, and the 360 account views the platform brings to your finger tips! Also love to see that Totango has allowed you and your team to move from multiple tools to one! This is a big win for efficiency and accuracy! In regards to the feedback about the campaigns, you raise some good points and would love for you to submit them vis product feedback, if you haven't already. I also want to share some information about campaigns that may be helpful to you and your team. 1) You can have the campaign sent to one individual. You would need to update the target criteria to say only target X. At this time it is not designed as a one off use case. 2) You are correct, we do not have a campaign template library. However, touchpoint templates are in the works! 3) Versioning is not kept at this point but a great suggestion! [See how Totango improved](https://wishlist.totango.com/) 12/11/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dragomir L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dragomir L.") DL Dragomir L. Manager, Customer Success EMEA Enterprise (\> 1000 emp.) 4/4/2024 "Risk evaluation and health scoring" 4/5 What do you like best about Totango? Currently there are incorporating a lot of artificial intelligence for data analysis across the entire client portfolio and so far as being pioneers looks good and promising. Saves us a lot of manual work evaluating risk Review collected by and hosted on G2.com. What do you dislike about Totango? Their pricing model has a lot of add-ons and extra cost which may come later on with the utilisation Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Helps us identify client health and potential risk Review collected by and hosted on G2.com. Show More 5/14/2026 Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 10/9/2025 "Practical Customer Success Tool" 4/5 What do you like best about Totango? I like to be able to view customer usage data in one place, by account, and the ability to filter on different variables. Review collected by and hosted on G2.com. What do you dislike about Totango? Like many CMS tools, customer success tools, marketing tools, etc., the usefulness of the tool depends on your ability to pass it accurate or custom data. I can take some time with Totango to configure it out of the box to make it customized to your team and customers. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Easy to identify top users of the platform in terms of frequency and recency. Easy to identify at-risk customers coming up to renewal Review collected by and hosted on G2.com. Show More 4/28/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 4/17/2026 "Great for Touchpoints and Renewal Tracking, challenging to utilize the entire platform." 3.5/5 What do you like best about Totango? Logging weekly touchpoints, keeping track on renewal dates and logging risk. Review collected by and hosted on G2.com. What do you dislike about Totango? We are seeing challenges with linking usage data to Totango, and though this could be to reasons on our side, it still seems like there is lack of either app support or team support to help us getting all the usage data on platform. Sometimes a little bit buggy. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Keeping track on portfolio, renewal dates etc. Centralizing all customer info in one place, which helps for handovers and absence backup. Also helping me as a team lead to see how active my team is with each customer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Greg W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Greg W.") GW Greg W. Senior Customer Success Manager Enterprise (\> 1000 emp.) 8/5/2025 "Somewhat experienced user, still mostly good stuff" 4/5 What do you like best about Totango? I like that my company can integrate all sorts of data into Totango, and use it for creating targeted email campaigns with near-infinite flexibility. This is a blessing and a curse. On the one hand the data piece is a Swiss army knife, and only limited by our data sources and imagination. On the other hand, it can get awfully complex very quickly. Review collected by and hosted on G2.com. What do you dislike about Totango? I would dearly love a table component in the text editor when designing a campaign. The current restriction of only three cells wide has caused me difficulty when formatting a particularly information-dense campaign. Also, I can't seem to get imported, dynamic data into an email campaign (I think it's called an action card?) in anything other than a very large font. It would also be very helpful to have data fields with multiple values. For example, my company sells one of our products in clusters. Some customers have more than one cluster. In Totango, we're limited to a single value in a field, when it would be great to be able to have a field like "cluster name" with values of "cluster1, cluster2, cluster3", and be able to parse those multi-values out. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Totango solves the problem of how we can reach our downmarket accounts at scale. With thousands of accounts, we simply don't have enough people to handle Customer Success activities without resorting to a tool like Totango. Review collected by and hosted on G2.com. Show More 10/7/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Crow S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Crow S.") CS Crow S. CSM Mid-Market (51-1000 emp.) 11/24/2025 "Organized Tracking with Some Details to Tweak" 3.5/5 What do you like best about Totango? I really appreciate how organized Totango is and the ability to set my own tasks while being reminded by others. The functionality for task setting and reminders makes managing responsibilities smoother. The tracking feature, in general, is incredibly effective, simplifying the monitoring of key activities and communication. This organization and ease of tracking are immensely helpful for managing customer success tasks efficiently. Review collected by and hosted on G2.com. What do you dislike about Totango? I find Totango sometimes incoherent, as there are fields that appear in certain filters or pages but not in the main account overview. This inconsistency means I have to manually search for and update information like renewal updates or risk updates, which do not appear automatically on the account page. Consequently, I have to remember to manually update these on multiple fronts, which is inefficient. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? I use Totango for tracking and documentation in customer success management. It allows me to set tasks and receive reminders, keeping things organized. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite RV Renske v. Technical Consultant Mid-Market (51-1000 emp.) 6/20/2024 "Great tool with an active team." 4/5 What do you like best about Totango? The Totango Team is very involved with the process, when running into issues they are more then willing to help resolve it anyway they can. The tool itself is not perfect, but all the issues I've run into are resolved or on the roadmap to be improved. I think it's a great tool that's constantly being improved. In general it's easy to use and gives a good overview of your customers and the Tasks for your CSM's. Review collected by and hosted on G2.com. What do you dislike about Totango? For a lot of things you need to have Totango support help you, as and admin you can do a lot yourself but if issues get a little more complicated you have no permissions to fix anything. In general the tool does require a bit of work. There is a pretty steep learning curve for the front end (building the SuccesBlocs) and the backend (Setting up fields/integrations). In general the tool is not as intuitive as I would like it to be. I think there could be some major updates on making things easier for users. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? It gives an easy overview of all products that the customer has. This makes it easier to upsell/cross sell or to help with onboarding multiple products at once. On no other platform we have an overview of a customer + all products and their usage. Totango maks it easy to give step by step instructions on how to go through the whole process with the success plays. It's the leading rope for our CSM on how to do their work or what they need to focus on. We have a lot of different products so Totango gives a nice and easy overview on how to onboard each product and what to look out for with each product. Review collected by and hosted on G2.com. Show More 8/11/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Troy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Troy K.") TK Troy K. Project Manager Small-Business (50 or fewer emp.) 3/4/2021 "Useful Tool for Customer Success but Has Steep Learning Curve" 3.5/5 What do you like best about Totango? Totango has allowed our CS team to streamline and automate many of our processes that used to be manual. Our CSM was friendly, supportive, and knowledgeable. Their support team has responded quickly and helped address my concerns. I find the user interface intuitive and modern. I recommend that you begin with the basics and iterate. There are a lot of options and a lot of functionality which can get overwhelming if you try tacking it all at once. Review collected by and hosted on G2.com. What do you dislike about Totango? Totango has potential, but there are some aspects that can be frustrating for users. One of the major drawbacks is that the platform can be difficult to master without a dedicated technical administrator—many of its more powerful features require configuration knowledge that isn’t always intuitive. I’ve personally run into problems with email communications, such as when a contact was removed after an email send, and the intended recipient never received the message. While these issues were eventually resolved by Totango’s support team, it was still a frustrating experience and required external assistance to fix. The platform’s interface, although feature-rich, sometimes lacks clarity, making it harder for new users to navigate and troubleshoot on their own. Documentation also tends to be dense and not always actionable. Additionally, automations and customer journeys can be powerful but are often prone to unexpected behaviors if not precisely set up. Overall, Totango has potential, but the learning curve and occasional reliability issues can be a significant hurdle for teams without dedicated support. Review collected by and hosted on G2.com. Recommendations to others considering Totango: Totango is an excellent platform. I really like the minimal aesthetic of the UI and find it intuitive and easy to navigate. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Before using Totango, many of our processes required manual touchpoints, manual goal setting/tracking, and manual reporting. Most of these tasks have been automated—or at least we have the option of automating them. Review collected by and hosted on G2.com. Show More Response from Lorena Fikes of Totango [Editedit](https://www.g2.com/survey_responses/totango-review-4633576/official_response/edit) Thanks for the awesome review! We are excited that you are getting value and that it is not only helping to automate your workload but that you are finding it intuitive to use. We work hard to meet expectations like yours, and we're happy to hear we are doing just that for you. Cheers! Lorena 8/7/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. Key Customer Relationship Manager Mid-Market (51-1000 emp.) 2/18/2025 "Overall a good experience" 4/5 What do you like best about Totango? It gives a user friendly way to track many metrics for accounts. Review collected by and hosted on G2.com. What do you dislike about Totango? I think the email integration can be improved, but is still sufficient Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? It helps centralize data that would normally be in other places Review collected by and hosted on G2.com. Show More 3/11/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LA Larijohn A. Service Delivery Engineer Mid-Market (51-1000 emp.) 8/7/2025 "Great Tool for Customer Success Teams!" 4/5 What do you like best about Totango? Totango works really well for our team! It gives us clear visibility into how customers are using our product and helps us track interactions and performance. We can easily spot when a customer might be at risk and take action quickly. It also helps us scale our efforts and stay aligned with customer needs. Overall, a solid and helpful platform! Review collected by and hosted on G2.com. What do you dislike about Totango? Some parts of the platform can take time to learn, but once you’re up to speed, it’s a very effective tool for customer success teams. Review collected by and hosted on G2.com. What problems is Totango solving and how is that benefiting you? Totango helps us understand how customers are using our product, track engagement, and identify accounts that may be at risk. It also enables us to scale our customer success efforts with clear visibility into key metrics. As a result, we’re able to prioritize outreach, improve retention, and deliver more proactive support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Totango? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Totango ](https://www.g2.com/products/totango/discussions/new) ![Julio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julio C.") JC Julio Chee • Last activity about 4 years ago 1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/1-embed-a-pdf-fillable-form-2-prepopulated-email-response-be-hyperlink-to-an-automated-email) GU Guest User • Last activity over 2 years ago What is Totango used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-totango-used-for) [ View all Discussions ](https://www.g2.com/products/totango/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 14 months ### Average Discount 11% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/totango/pricing) ## How much does Totango cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 7 purchases. Get Price Estimate Totango Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e09b9bcffc3a8fed744526228ffa81c3/gainsight-customer-success.png "Product Avatar Image") Gainsight Customer Success 4.5/5(1,754) [ Compare Now ](https://www.g2.com/compare/gainsight-customer-success-vs-totango) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_744ed52507e8a595ec88a4db46cf5abd/churnzero.jpg "Product Avatar Image") ChurnZero 4.7/5(1,609) [ Compare Now ](https://www.g2.com/compare/churnzero-vs-totango) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0117a1ce9cc6af3498adeee8b367f5/planhat.jpg "Product Avatar Image") Planhat 4.5/5(954) [ Compare Now ](https://www.g2.com/compare/planhat-vs-totango) ##### ##### Totango Features Customer Information Customer Health Scores Customer Monitoring Customer Profiles Predictions Custom Triggers Platform Reporting & Dashboards Third-Party Integrations Data Import & Export Tools [ View More Features ](https://www.g2.com/products/totango/features) ## Top-Rated Alternatives [ ![Custify](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Custify") Custify 4.7/5(527) ](https://www.g2.com/products/custify/reviews) [ ![ChurnZero](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ChurnZero") ChurnZero 4.7/5(1,609) ](https://www.g2.com/products/churnzero/reviews) [ ![Planhat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Planhat") Planhat 4.5/5(954) ](https://www.g2.com/products/planhat/reviews) [ View All Alternatives ](https://www.g2.com/products/totango/competitors/alternatives) ##### Categories on G2 [SAP Store](https://www.g2.com/categories/sap-store)[Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping) [SAP Store](https://www.g2.com/categories/sap-store)[Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping)[Customer Data Platform (CDP)](https://www.g2.com/categories/customer-data-platform-cdp)[Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[Customer Success](https://www.g2.com/categories/customer-success)[Client Onboarding](https://www.g2.com/categories/client-onboarding) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Accounting Firms in Los Angeles](https://www.g2.com/categories/accounting-firms/locations/los-angeles-ca-us)[Which file reader tools offer automation to reduce repetitive tasks while meeting compliance requirements?](https://www.g2.com/discussions/which-file-reader-tools-offer-automation-to-reduce-repetitive-tasks-while-meeting-compliance-requirements)[How can teams share dashboards and insights from Alteryx with stakeholders who don’t have a platform license?](https://www.g2.com/discussions/how-can-teams-share-dashboards-and-insights-from-alteryx-with-stakeholders-who-don-t-have-a-platform-license) [Best customer communication management software for small business](https://www.g2.com/discussions/best-customer-communication-management-software-for-small-business)[Best AI-powered agents for handling common customer queries](https://www.g2.com/discussions/what-are-the-best-ai-powered-agents-for-handling-common-customer-queries)[Pros and Cons Details](https://www.g2.com/products/totango/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)