--- title: Catalyst Reviews meta\_title: 'Catalyst Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 660 reviews by the users' company size, role or industry to find out how Catalyst works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 660 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Catalyst Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **intuitive interface** of Catalyst, enabling efficient customer management and clear, practical problem-solving. [(37 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1497014&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Catalyst, enhancing efficiency and ensuring proactive customer engagement. [(19 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1497169&qs=pros-and-cons#reviews) Users value the **exceptional customer engagement** capabilities of Catalyst, enhancing relationships and driving meaningful outcomes. [(19 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1493597&qs=pros-and-cons#reviews) Users appreciate the **seamless integrations** of Catalyst, enhancing efficiency and centralizing customer success data effectively. [(19 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495136&qs=pros-and-cons#reviews) Users find Catalyst's interface to be **intuitive and clean** , making navigation and report pulling effortless. [(19 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495941&qs=pros-and-cons#reviews) Users note a notable **learning curve** with Catalyst, especially for those new to customer success platforms. [(14 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498388&qs=pros-and-cons#reviews) Users find significant **integration issues** with Catalyst, hindering workflow efficiency and complicating customer communication. [(13 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495852&qs=pros-and-cons#reviews) Users are frustrated with the **missing integrations and limited features** in Catalyst, hindering effective workflow management. [(11 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1496569&qs=pros-and-cons#reviews) Users find Catalyst to be **not intuitive** , complicating simple tasks and leading to frustration with its functionality. [(11 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498593&qs=pros-and-cons#reviews) Users find the **limited customization** options in Catalyst restrict their ability to tailor dashboards to specific needs. [(10 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498703&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Catalyst ##### 1. Ease of Use Users appreciate the **intuitive interface** of Catalyst, enabling efficient customer management and clear, practical problem-solving. [ See 37 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1497014&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great for account alignment, but the UI can feel cluttered and customization takes time" What do you like about Catalyst? I like how Catalyst keeps customer conversations, goals, and action items in one place, making it easier to stay aligned with customers. It helps team ![Bhaskar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhaskar S.") BS Bhaskar S. Enterprise (\> 1000 emp.) 3.5/5 "Promotes Practical Learning and Collaboration, with Room for Growth" What do you like about Catalyst? What I like best about Catalyst is the way it encourages clear thinking and practical problem-solving. It doesn’t just focus on theory; it pushes you ##### 2. Automation Users appreciate the **automation features** of Catalyst, enhancing efficiency and ensuring proactive customer engagement. [ See 19 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1497169&qs=pros-and-cons#reviews) See Related User Reviews ![Tyler G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler G.") TG Tyler G. Mid-Market (51-1000 emp.) 5.0/5 "10/10 - Catalyst" What do you like about Catalyst? Catalyst pulls real time triggers and data for our sales org that allow us to bring in revenue every month. It saves us a bunch of time, streamlines o ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great platform to operationalize customer success without intensive effort" What do you like about Catalyst? As a small team, we were looking for a customer success platform that could help us stay organized without a lengthy or complicated setup process. Cat ##### 3. Customer Engagement Users value the **exceptional customer engagement** capabilities of Catalyst, enhancing relationships and driving meaningful outcomes. [ See 19 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1493597&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great for account alignment, but the UI can feel cluttered and customization takes time" What do you like about Catalyst? I like how Catalyst keeps customer conversations, goals, and action items in one place, making it easier to stay aligned with customers. It helps team ![Bhaskar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhaskar S.") BS Bhaskar S. Enterprise (\> 1000 emp.) 3.5/5 "Promotes Practical Learning and Collaboration, with Room for Growth" What do you like about Catalyst? What I like best about Catalyst is the way it encourages clear thinking and practical problem-solving. It doesn’t just focus on theory; it pushes you ##### 4. Integrations Users appreciate the **seamless integrations** of Catalyst, enhancing efficiency and centralizing customer success data effectively. [ See 19 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495136&qs=pros-and-cons#reviews) See Related User Reviews ![Matus F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matus F.") MF Matus F. Small-Business (50 or fewer emp.) 4.0/5 "Catalyst makes my life easier as it's very user friendly and organized" What do you like about Catalyst? I like its intuitive and user-friendly interface, which makes it easy for customer success teams to get started and quickly see value. Its greatest st ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Ability to track customer health and interactions" What do you like about Catalyst? A picture of my entire client base in one place. Catalyst's integration with Salesforce is a major plus, allowing for seamless data flow. ##### 5. User Interface Users find Catalyst's interface to be **intuitive and clean** , making navigation and report pulling effortless. [ See 19 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495941&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 0.0/5 "Wouldn’t recommend" What do you like about Catalyst? The dashboard interface is nice to use and I like the segment format ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Great UI has a lot of potential" What do you like about Catalyst? It has a great UI that allows you to effortlessly view much information is one page. ### 5 Cons or Disadvantages of Catalyst ##### 1. Learning Curve Users note a notable **learning curve** with Catalyst, especially for those new to customer success platforms. [ See 14 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498388&qs=pros-and-cons#reviews) See Related User Reviews ![Bhaskar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhaskar S.") BS Bhaskar S. Enterprise (\> 1000 emp.) 3.5/5 "Promotes Practical Learning and Collaboration, with Room for Growth" What do you dislike about Catalyst? What I dislike about Catalyst is that at times the pace can feel a bit overwhelming, especially when multiple tasks or expectations come together at o ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great platform to operationalize customer success without intensive effort" What do you dislike about Catalyst? While setup is quick, some advanced features may require extra time and technical know-how to fully configure. Not a lot of feedback from the platform ##### 2. Integration Issues Users find significant **integration issues** with Catalyst, hindering workflow efficiency and complicating customer communication. [ See 13 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495852&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Insightful" What do you dislike about Catalyst? the UX is a little hard to navigate and doesn't integrate with our outreach for direct email ![Matus F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matus F.") MF Matus F. Small-Business (50 or fewer emp.) 4.0/5 "Catalyst makes my life easier as it's very user friendly and organized" What do you dislike about Catalyst? There are some issues with a lack of integrations for other tools and find that the platform doesn't always provide a complete or accurate history of ##### 3. Missing Features Users are frustrated with the **missing integrations and limited features** in Catalyst, hindering effective workflow management. [ See 11 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1496569&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Good basic CRM solution though lacking some more advanced features & capabilities" What do you dislike about Catalyst? For companies looking for a "centralized location" for their CSMs to manage their accounts, it's lacking in it's ability to track activity from other ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Catalyst: Helpful for Prioritization, but Lacks Workflow Integration" What do you dislike about Catalyst? One major limitation is that Catalyst doesn’t integrate with Outreach. Without that integration, I can’t sequence contacts directly from the platform, ##### 4. Not Intuitive Users find Catalyst to be **not intuitive** , complicating simple tasks and leading to frustration with its functionality. [ See 11 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498593&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great for account alignment, but the UI can feel cluttered and customization takes time" What do you dislike about Catalyst? 1. Sometimes the interface can feel a bit cluttered, which makes finding specific information slower. 2. It can take time to customize the platform ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 0.0/5 "Wouldn’t recommend" What do you dislike about Catalyst? There are so many things I dislike about catalyst, but the main thing that is has been so frustrating for my team is the amount of bugs and issues we ##### 5. Limited Customization Users find the **limited customization** options in Catalyst restrict their ability to tailor dashboards to specific needs. [ See 10 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498703&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great for account alignment, but the UI can feel cluttered and customization takes time" What do you dislike about Catalyst? 1. Sometimes the interface can feel a bit cluttered, which makes finding specific information slower. 2. It can take time to customize the platform ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 0.0/5 "Has potential but slow and lacking features" What do you dislike about Catalyst? The reporting is very basic. Formula fields are restricted to admins and it only allows very basic calculations, unlike what you get in Salesforce Lig KT Kelly T. Customer Success Manager Mid-Market (51-1000 emp.) 1/2/2025 "Love Catalyst" 5/5 What do you like best about Catalyst? Its very easy for me to track my Customers, tasks and Goals. In addition to viewing emails sent to the customer while in my customer account. Review collected by and hosted on G2.com. What do you dislike about Catalyst? I don't dislike anything about it. It's a great product. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? Helping me to easily track customer Goals, objectives, tasks and overall health of my customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rob K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rob K.") RK Rob K. Sr. Onboarding Specialist Mid-Market (51-1000 emp.) 7/26/2024 "Love the Catalyst Playbooks!" 5/5 What do you like best about Catalyst? The Playbooks are a fantastic tool! I love the ability to mass send out comms to our entire book of business with a few clicks and then being able to tailor who the emails come from, sending follow up emails, initiating tasks based on the results of the emails is fantastic. Review collected by and hosted on G2.com. What do you dislike about Catalyst? I think sometimes Catalyst can be almost too custom to the point where the learning curve was a bit steep when first learning the platform. Every business is different so the customizability is great, but learning the platform as a new user wasn't the easiest initially. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? One centralized place for all of our customer data and the ability to track and manage health score data for each of our customers and run automated playbooks based on customer health. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![James K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James K.") JK James K. Sr ADR Mid-Market (51-1000 emp.) 5/15/2025 "Helps with keeping up to date on client activity" 3.5/5 What do you like best about Catalyst? Active data, constantly changing on a daily basis to stay accurate Review collected by and hosted on G2.com. What do you dislike about Catalyst? Difficult to onboard/ train staff to use Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? helps with client data Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Emily T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily T.") ET Emily T. Customer Success Manager Mid-Market (51-1000 emp.) 7/26/2024 "Amazing tool help stay organized, create automation with customer outreach and guide decisions" 4.5/5 What do you like best about Catalyst? The ease of use, I am about to create notes, tasks, and other items with a click of a key. It provides an opportunity to create automation for customer outreach and take that load off of me as a CSM. I love how customizable it is. Review collected by and hosted on G2.com. What do you dislike about Catalyst? I think there are still some growing pains when it comes to integrations and updating information within catalyst. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? Catalyst has become our source of truth when it comes to our customers, before taking notes on customer calls was up to the CSM where they would be held. There wasn't a lot of visibility in what was happening in others account base this allows for people across the whole department to see where a customer is at and what activity was last taken. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 9/2/2024 "The tool that is helping CSMs to overcome their problems" 4.5/5 What do you like best about Catalyst? As a CSM, one very interesting thing about Catalyst I noticed was that, I can make or use several dashboards to understand an overiview of how different teams are working on a single/multiple projects.It helps me to make an acyion plan and prioritize the areas where more/less work is required. Also, it's great to see how I can integrate it with tools like Salesforce. Review collected by and hosted on G2.com. What do you dislike about Catalyst? It's a bit tricky to use at first. But once you get a hang of it, there's nothing to complain then. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? It helps me in various ways such as: 1. It helps me to track my accounts that are in danger with low adoption scores, no engagement activity, etc and needs more attention. 2. It help me to make notes in my own created template 3. Helps me to track my accounts that are up for renewals. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Gustavo S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gustavo S.") GS Gustavo S. Revenue Operations Analyst Mid-Market (51-1000 emp.) 5/26/2024 "Very intuitive platform, great functionality and great staff to help you implement" 5/5 What do you like best about Catalyst? There are actually in the title of my review, which is the intuitiveness of the platform (very easy to understand what to do and where to click next without reading anything), the functionality is also very well elaborated and the Catalyst team is very fast to respond and help whenever needed! Review collected by and hosted on G2.com. What do you dislike about Catalyst? I guess something that could be better is also functionality wise, it happened to me to not be able to log in and not being able to troubleshoot myself, so I had to reach out to support both times... that took a while... not a biggie since I was not needing desperately for access at those moments, but still worth mentioning. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? It lets our CSMs focus on the customers rather than the processes to follow to get things done. Catalyst takes care of reminding you of the important stuff, showing you the right and updated data, and syncing this with Salesforce. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kimberly W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly W.") KW Kimberly W. Customer Success Manager Mid-Market (51-1000 emp.) 7/12/2023 "Great tool for CSMs to proactively manage book of business" 5/5 What do you like best about Catalyst? We have implemented Catalyst and it is woven into every aspect of our role - it's ability to help us track metrics for retention, expansion, activity/trends and relationships - it has so many layers and offerings that you can't go wrong. Review collected by and hosted on G2.com. What do you dislike about Catalyst? It seems somewhat complex to customize my view however I likely just need to review the training and user materials. We jumped right in and I've not done formal training. Overall it's very robust and scalable. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? We needed a comprehensive and consolidated tool to help us measure customer health. I"m definitely finding it useful to help me stay on top of my customer activity and record important data. There are so many fields available - it's limitless. Review collected by and hosted on G2.com. Show More 7/26/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/29/2024 "Easy to use customer data platform" 4.5/5 What do you like best about Catalyst? Catalyst is easy to use compared to other solutions in the market. Their integration with Salesforce is seamless and updates almost instantly. Configuration of different modules and objects is so simple. Any time a member of our team asks if a new dashboard, custom layout, or playbook can be built in Catalyst, so far, the answer has always been yes and it can be done in a matter of minutes. Our team uses Catalyst daily and we are always looking for better ways to optimize it. In addition to being a thoughtfully built product, the Catalyst team is also a great asset. Support is always helpful and prompt with responses, their knowledge base is extensive, and their CSM team is knowledgeable and always prepared to give best practices when we need a little guidance. Review collected by and hosted on G2.com. What do you dislike about Catalyst? I haven't run into very many cons honestly. There is so much you can do with the tool that it can be a bit overwhelming, but I would consider that to be a good problem to have. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? We now have a way to drive insights about our customers and how they are using our platform. Before, our data was all over the place. We didn't have any way of alerting CSMs of a change in behavior with their accounts and monitoring this was extremely manual. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 7/25/2022 "Powerful, easy-to-use, and intuitive Customer Success platform" 5/5 What do you like best about Catalyst? I worked with another CS platform in my previous role and I think CS platforms are incredibly important but Catalyst has been exceeding all my expectations. Catalyst is very easy to use and provides me and my team with all the customer insights and data in one platform that was before spread across numerous spreadsheets and documents. The reporting is clear to understand and allows a lot of flexibility so that anyone in our company can access the customer information most valuable to them. Taking additional factors into consideration that a spreadsheet - or a Salesforce - just don't, is making the health data especially powerful for anyone working in a customer-facing role. Review collected by and hosted on G2.com. What do you dislike about Catalyst? Nothing to dislike, but I'm looking forward to my team making use of email and calendar sync. This will allow us to be more proactive not only with our own portfolios but also help out when team members are out of the office. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? Compiling all customer data - from their own eCommerce performance to how they are using our platform and its features to how we have been communicating and working with them - and creating an accurate health analysis. Review collected by and hosted on G2.com. Show More 7/29/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/26/2024 "Easy to Use with Some Limitations" 4/5 What do you like best about Catalyst? Catalyst is an easy-to-use platform with streamlined implementation and high-quality customer support. Their UI and UX has increased the number of times CSMs are actively leveraging the platform and logging calls/events/tasks. For their core integrations (we use Salesforce, Snowflake, and Pendo) they have simple yet criteria-meeting syncing capabilities. Review collected by and hosted on G2.com. What do you dislike about Catalyst? Catalyst will get the job done. Your CS team will likely love it. However, when you're looking to advance your CS strategy with APIs or customized workflows to improve operational sophistication within your department, you may run into limitations with their workflow builder and the lack of full customization that other CSPs offer. I look at it as a handoff: you can easily use and understand Catalyst, however, that ease might mean leaving some more sophisticated features on the table. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? - Business Continuity: Storing call notes, success criteria, and positive business outcomes in one location - Health Measurement and Risk Tracking: Operationalizing risk mitigating plays and providing visibility to upper management - Renewal Management: Providing visibility into upcoming renewals to support more proactive action Review collected by and hosted on G2.com. 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