--- title: Catalyst Reviews meta\_title: 'Catalyst Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 660 reviews by the users' company size, role or industry to find out how Catalyst works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 660 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Catalyst Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **intuitive interface** of Catalyst, enabling efficient customer management and clear, practical problem-solving. [(37 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1497014&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Catalyst, enhancing efficiency and ensuring proactive customer engagement. [(19 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1497169&qs=pros-and-cons#reviews) Users value the **exceptional customer engagement** capabilities of Catalyst, enhancing relationships and driving meaningful outcomes. [(19 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1493597&qs=pros-and-cons#reviews) Users appreciate the **seamless integrations** of Catalyst, enhancing efficiency and centralizing customer success data effectively. [(19 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495136&qs=pros-and-cons#reviews) Users find Catalyst's interface to be **intuitive and clean** , making navigation and report pulling effortless. [(19 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495941&qs=pros-and-cons#reviews) Users note a notable **learning curve** with Catalyst, especially for those new to customer success platforms. [(14 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498388&qs=pros-and-cons#reviews) Users find significant **integration issues** with Catalyst, hindering workflow efficiency and complicating customer communication. [(13 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495852&qs=pros-and-cons#reviews) Users are frustrated with the **missing integrations and limited features** in Catalyst, hindering effective workflow management. [(11 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1496569&qs=pros-and-cons#reviews) Users find Catalyst to be **not intuitive** , complicating simple tasks and leading to frustration with its functionality. [(11 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498593&qs=pros-and-cons#reviews) Users find the **limited customization** options in Catalyst restrict their ability to tailor dashboards to specific needs. [(10 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498703&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Catalyst ##### 1. Ease of Use Users appreciate the **intuitive interface** of Catalyst, enabling efficient customer management and clear, practical problem-solving. [ See 37 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1497014&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great for account alignment, but the UI can feel cluttered and customization takes time" What do you like about Catalyst? I like how Catalyst keeps customer conversations, goals, and action items in one place, making it easier to stay aligned with customers. It helps team ![Bhaskar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhaskar S.") BS Bhaskar S. Enterprise (\> 1000 emp.) 3.5/5 "Promotes Practical Learning and Collaboration, with Room for Growth" What do you like about Catalyst? What I like best about Catalyst is the way it encourages clear thinking and practical problem-solving. It doesn’t just focus on theory; it pushes you ##### 2. Automation Users appreciate the **automation features** of Catalyst, enhancing efficiency and ensuring proactive customer engagement. [ See 19 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1497169&qs=pros-and-cons#reviews) See Related User Reviews ![Tyler G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler G.") TG Tyler G. Mid-Market (51-1000 emp.) 5.0/5 "10/10 - Catalyst" What do you like about Catalyst? Catalyst pulls real time triggers and data for our sales org that allow us to bring in revenue every month. It saves us a bunch of time, streamlines o ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great platform to operationalize customer success without intensive effort" What do you like about Catalyst? As a small team, we were looking for a customer success platform that could help us stay organized without a lengthy or complicated setup process. Cat ##### 3. Customer Engagement Users value the **exceptional customer engagement** capabilities of Catalyst, enhancing relationships and driving meaningful outcomes. [ See 19 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1493597&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great for account alignment, but the UI can feel cluttered and customization takes time" What do you like about Catalyst? I like how Catalyst keeps customer conversations, goals, and action items in one place, making it easier to stay aligned with customers. It helps team ![Bhaskar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhaskar S.") BS Bhaskar S. Enterprise (\> 1000 emp.) 3.5/5 "Promotes Practical Learning and Collaboration, with Room for Growth" What do you like about Catalyst? What I like best about Catalyst is the way it encourages clear thinking and practical problem-solving. It doesn’t just focus on theory; it pushes you ##### 4. Integrations Users appreciate the **seamless integrations** of Catalyst, enhancing efficiency and centralizing customer success data effectively. [ See 19 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495136&qs=pros-and-cons#reviews) See Related User Reviews ![Matus F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matus F.") MF Matus F. Small-Business (50 or fewer emp.) 4.0/5 "Catalyst makes my life easier as it's very user friendly and organized" What do you like about Catalyst? I like its intuitive and user-friendly interface, which makes it easy for customer success teams to get started and quickly see value. Its greatest st ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Ability to track customer health and interactions" What do you like about Catalyst? A picture of my entire client base in one place. Catalyst's integration with Salesforce is a major plus, allowing for seamless data flow. ##### 5. User Interface Users find Catalyst's interface to be **intuitive and clean** , making navigation and report pulling effortless. [ See 19 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495941&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 0.0/5 "Wouldn’t recommend" What do you like about Catalyst? The dashboard interface is nice to use and I like the segment format ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Great UI has a lot of potential" What do you like about Catalyst? It has a great UI that allows you to effortlessly view much information is one page. ### 5 Cons or Disadvantages of Catalyst ##### 1. Learning Curve Users note a notable **learning curve** with Catalyst, especially for those new to customer success platforms. [ See 14 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498388&qs=pros-and-cons#reviews) See Related User Reviews ![Bhaskar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhaskar S.") BS Bhaskar S. Enterprise (\> 1000 emp.) 3.5/5 "Promotes Practical Learning and Collaboration, with Room for Growth" What do you dislike about Catalyst? What I dislike about Catalyst is that at times the pace can feel a bit overwhelming, especially when multiple tasks or expectations come together at o ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great platform to operationalize customer success without intensive effort" What do you dislike about Catalyst? While setup is quick, some advanced features may require extra time and technical know-how to fully configure. Not a lot of feedback from the platform ##### 2. Integration Issues Users find significant **integration issues** with Catalyst, hindering workflow efficiency and complicating customer communication. [ See 13 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495852&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Insightful" What do you dislike about Catalyst? the UX is a little hard to navigate and doesn't integrate with our outreach for direct email ![Matus F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matus F.") MF Matus F. Small-Business (50 or fewer emp.) 4.0/5 "Catalyst makes my life easier as it's very user friendly and organized" What do you dislike about Catalyst? There are some issues with a lack of integrations for other tools and find that the platform doesn't always provide a complete or accurate history of ##### 3. Missing Features Users are frustrated with the **missing integrations and limited features** in Catalyst, hindering effective workflow management. [ See 11 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1496569&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Good basic CRM solution though lacking some more advanced features & capabilities" What do you dislike about Catalyst? For companies looking for a "centralized location" for their CSMs to manage their accounts, it's lacking in it's ability to track activity from other ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Catalyst: Helpful for Prioritization, but Lacks Workflow Integration" What do you dislike about Catalyst? One major limitation is that Catalyst doesn’t integrate with Outreach. Without that integration, I can’t sequence contacts directly from the platform, ##### 4. Not Intuitive Users find Catalyst to be **not intuitive** , complicating simple tasks and leading to frustration with its functionality. [ See 11 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498593&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great for account alignment, but the UI can feel cluttered and customization takes time" What do you dislike about Catalyst? 1. Sometimes the interface can feel a bit cluttered, which makes finding specific information slower. 2. It can take time to customize the platform ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 0.0/5 "Wouldn’t recommend" What do you dislike about Catalyst? There are so many things I dislike about catalyst, but the main thing that is has been so frustrating for my team is the amount of bugs and issues we ##### 5. Limited Customization Users find the **limited customization** options in Catalyst restrict their ability to tailor dashboards to specific needs. [ See 10 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498703&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great for account alignment, but the UI can feel cluttered and customization takes time" What do you dislike about Catalyst? 1. Sometimes the interface can feel a bit cluttered, which makes finding specific information slower. 2. It can take time to customize the platform ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 0.0/5 "Has potential but slow and lacking features" What do you dislike about Catalyst? The reporting is very basic. Formula fields are restricted to admins and it only allows very basic calculations, unlike what you get in Salesforce Lig AD Angie D. VP, Customer Experience Mid-Market (51-1000 emp.) 5/20/2025 "A tool for less complicated businesses" 2/5 What do you like best about Catalyst? I like that both sales and CS can see customer data and understand risk based on our custom health score. Review collected by and hosted on G2.com. What do you dislike about Catalyst? I haven't enjoyed issues with our salesforce connection that has caused hours of clean up and invoicing errors. Sometimes its tough to get quick help when things go sideways. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? Catalyst has helped us pull our data into one tool for better visibility for Sales and Success to retain and grow our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 8/13/2025 "Surfacing customer health through a single pane of glass view makes life as a CSM leader much better" 4/5 What do you like best about Catalyst? Catalyst enables me to easily monitor and inspect our customer health, regular pulse updates, renewal and expansion opportunities, and churn risk. My team and I use Catalyst every day. It's our bible. Review collected by and hosted on G2.com. What do you dislike about Catalyst? Occasional screen refresh lag and scrolling issues are far outweighed by the benefits. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? Catalyst is helping me to win profitable renewal revenue, drive customer adoption and growth, and enable my team with efficiency and effectiveness. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") AC Verified User in Commercial Real Estate Mid-Market (51-1000 emp.) 2/25/2025 "A Game-Changer for Handling Customer Feedback and Product Decision-makin" 4.5/5 What do you like best about Catalyst? Intuaitive & User-Friendly Interface – Unlike other CS platforms that feel clunky, Catalyst has a sleek, easy-to-navigate dashbord. It doesn't require weeks of training to get started! Powerful Customer Health Scoring – The health metrics are super insightful. It helps us proactively identify at-risk customers and take action before it’s too late. Seamless CRM Integration – It syncs smoothly with Salesforce, so we don’t have to constantly switch between platforms. All our customer data is in one place. Review collected by and hosted on G2.com. What do you dislike about Catalyst? Limited Customization in Dashboards & Reporting – while the reporting tools are useful, they can sometimes feel a bit rigid. More flexibility in building custom dashboards would be a huge plus. Steep learning Curve for Advanced Features – The platform is easy to navigate for basic tasks, but some of the more advanced automation and workflow features take time to fully grasp. More built-in tutorials or guided walkthroughs would help. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? Lackin one place for Customer Data → Before Catalyst, our customer data was scattered across multiple tools (CRM, spreadsheets, emails). Now, everything is in one place, making it easy to track customer health, engagement, and risk factors. Difficulty in identifying dissatisfied Customers → With Catalyst’s automated health scores and alerts, we can proactively address churn risks before they escalate. This has significantly improved our retention rates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 8/5/2025 "Catalyst Review" 2/5 What do you like best about Catalyst? I do like all of the tools it offers. It seems like there would be a lot of use cases if implemented properly. Review collected by and hosted on G2.com. What do you dislike about Catalyst? It doesn't feel fully formed. Or perhaps it's the way our business works, but things feel hidden or don't function the way we think they should. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? It is supposed to have all of our customer info in one spot. But it's a bit convoluted to find information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 3/8/2022 "Excellent tool to keep accounts organized for years to come" 4.5/5 What do you like best about Catalyst? I can view all stats, notes, metrics, etc. that our company focuses on in one space, without jumping from program to program. I can easily prep for my meetings in minutes! Review collected by and hosted on G2.com. What do you dislike about Catalyst? Sometimes the notifications for tasks can be a bit much. I also wish I could customize more as someone who is not one of the platform administrators (i.e. create fields within templates) Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? I'm able to share more across my team with Catalyst! If I have to transition an account to another CSM, all of the information/history is in there. I am also now taking better meeting notes and sending more valuable follow up emails to my customers Review collected by and hosted on G2.com. Show More 5/15/2025 Current UserValidated ReviewerSource: Organic ![Ashley H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley H.") AH Ashley H. Program Manager Mid-Market (51-1000 emp.) 5/20/2025 "Does what it needs to" 4/5 What do you like best about Catalyst? Having used Gainsight in the past, I feel like Catalyst is more easily configurable and doesn't require as heavy of a lift as Gainsight does! Review collected by and hosted on G2.com. What do you dislike about Catalyst? It can get messy pretty quickly - because of the configurability. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? Easy to view customer data that is in multiple platforms - we have our internal platform as well as SF feeding in and it's easy to see all data together. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 5/20/2025 "Don't recommend" 1/5 What do you like best about Catalyst? Reporting functionality is easy to use and show user activity cleanly Review collected by and hosted on G2.com. What do you dislike about Catalyst? It's incredibly buggy, slow, and just generally unpleasant to use. It "playbooks" function (automated sales engagment tool) is useless because it can't thread an email and you cannot add multiple users at once to a playbook, so even though you can identify relevant user to reach out to with reporting function you can readily act upon it in catalyst Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? It was meant to take over as our main crm tool, but it hasnt been helpful, would rather use salesforce instead Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 5/15/2025 "Catalyst provides us with added visibility all around!" 3.5/5 What do you like best about Catalyst? Catalyst gives us customized visibility into managing our client base more effectively. We can track/manage customer health, streamline workflows, create playbooks with call to actions, import product data, create custom reporting dashboards, and much more! These capabilities allow us to proactively support our customers, reduce churn, and identify growth opportunities. Review collected by and hosted on G2.com. What do you dislike about Catalyst? Those who are not admins do not have visibility on playbook or health score parameters set in order to know why a playbook or action item may trigger. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? Client management, added visibility, augmented reporting, and email functionality incorporated into a CSP. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AK Achilles K. Sales Executive Mid-Market (51-1000 emp.) 5/20/2025 "Very Good Insight" 5/5 What do you like best about Catalyst? The ability to keep my finger on the pulse of customer accounts, with the ability to track progress easily via dashboards, monitor activity and identify trends. Review collected by and hosted on G2.com. What do you dislike about Catalyst? What you put into it is what you get out of it. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? Account usage, account layouts, activity trends, overall account health. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 8/12/2025 "Insightful" 3.5/5 What do you like best about Catalyst? It gives me good insight into customer upgrade triggers Review collected by and hosted on G2.com. What do you dislike about Catalyst? the UX is a little hard to navigate and doesn't integrate with our outreach for direct email Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? helping us get insights into direct buying triggers and reasons to reach out to customers Review collected by and hosted on G2.com. 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