--- title: Catalyst Reviews meta\_title: 'Catalyst Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 660 reviews by the users' company size, role or industry to find out how Catalyst works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 660 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Catalyst Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **intuitive interface** of Catalyst, enabling efficient customer management and clear, practical problem-solving. [(37 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1497014&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Catalyst, enhancing efficiency and ensuring proactive customer engagement. [(19 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1497169&qs=pros-and-cons#reviews) Users value the **exceptional customer engagement** capabilities of Catalyst, enhancing relationships and driving meaningful outcomes. [(19 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1493597&qs=pros-and-cons#reviews) Users appreciate the **seamless integrations** of Catalyst, enhancing efficiency and centralizing customer success data effectively. [(19 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495136&qs=pros-and-cons#reviews) Users find Catalyst's interface to be **intuitive and clean** , making navigation and report pulling effortless. [(19 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495941&qs=pros-and-cons#reviews) Users note a notable **learning curve** with Catalyst, especially for those new to customer success platforms. [(14 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498388&qs=pros-and-cons#reviews) Users find significant **integration issues** with Catalyst, hindering workflow efficiency and complicating customer communication. [(13 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495852&qs=pros-and-cons#reviews) Users are frustrated with the **missing integrations and limited features** in Catalyst, hindering effective workflow management. [(11 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1496569&qs=pros-and-cons#reviews) Users find Catalyst to be **not intuitive** , complicating simple tasks and leading to frustration with its functionality. [(11 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498593&qs=pros-and-cons#reviews) Users find the **limited customization** options in Catalyst restrict their ability to tailor dashboards to specific needs. [(10 mentions)](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498703&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Catalyst ##### 1. Ease of Use Users appreciate the **intuitive interface** of Catalyst, enabling efficient customer management and clear, practical problem-solving. [ See 37 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1497014&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great for account alignment, but the UI can feel cluttered and customization takes time" What do you like about Catalyst? I like how Catalyst keeps customer conversations, goals, and action items in one place, making it easier to stay aligned with customers. It helps team ![Bhaskar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhaskar S.") BS Bhaskar S. Enterprise (\> 1000 emp.) 3.5/5 "Promotes Practical Learning and Collaboration, with Room for Growth" What do you like about Catalyst? What I like best about Catalyst is the way it encourages clear thinking and practical problem-solving. It doesn’t just focus on theory; it pushes you ##### 2. Automation Users appreciate the **automation features** of Catalyst, enhancing efficiency and ensuring proactive customer engagement. [ See 19 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1497169&qs=pros-and-cons#reviews) See Related User Reviews ![Tyler G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler G.") TG Tyler G. Mid-Market (51-1000 emp.) 5.0/5 "10/10 - Catalyst" What do you like about Catalyst? Catalyst pulls real time triggers and data for our sales org that allow us to bring in revenue every month. It saves us a bunch of time, streamlines o ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great platform to operationalize customer success without intensive effort" What do you like about Catalyst? As a small team, we were looking for a customer success platform that could help us stay organized without a lengthy or complicated setup process. Cat ##### 3. Customer Engagement Users value the **exceptional customer engagement** capabilities of Catalyst, enhancing relationships and driving meaningful outcomes. [ See 19 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1493597&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great for account alignment, but the UI can feel cluttered and customization takes time" What do you like about Catalyst? I like how Catalyst keeps customer conversations, goals, and action items in one place, making it easier to stay aligned with customers. It helps team ![Bhaskar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhaskar S.") BS Bhaskar S. Enterprise (\> 1000 emp.) 3.5/5 "Promotes Practical Learning and Collaboration, with Room for Growth" What do you like about Catalyst? What I like best about Catalyst is the way it encourages clear thinking and practical problem-solving. It doesn’t just focus on theory; it pushes you ##### 4. Integrations Users appreciate the **seamless integrations** of Catalyst, enhancing efficiency and centralizing customer success data effectively. [ See 19 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495136&qs=pros-and-cons#reviews) See Related User Reviews ![Matus F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matus F.") MF Matus F. Small-Business (50 or fewer emp.) 4.0/5 "Catalyst makes my life easier as it's very user friendly and organized" What do you like about Catalyst? I like its intuitive and user-friendly interface, which makes it easy for customer success teams to get started and quickly see value. Its greatest st ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Ability to track customer health and interactions" What do you like about Catalyst? A picture of my entire client base in one place. Catalyst's integration with Salesforce is a major plus, allowing for seamless data flow. ##### 5. User Interface Users find Catalyst's interface to be **intuitive and clean** , making navigation and report pulling effortless. [ See 19 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495941&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 0.0/5 "Wouldn’t recommend" What do you like about Catalyst? The dashboard interface is nice to use and I like the segment format ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Great UI has a lot of potential" What do you like about Catalyst? It has a great UI that allows you to effortlessly view much information is one page. ### 5 Cons or Disadvantages of Catalyst ##### 1. Learning Curve Users note a notable **learning curve** with Catalyst, especially for those new to customer success platforms. [ See 14 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498388&qs=pros-and-cons#reviews) See Related User Reviews ![Bhaskar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhaskar S.") BS Bhaskar S. Enterprise (\> 1000 emp.) 3.5/5 "Promotes Practical Learning and Collaboration, with Room for Growth" What do you dislike about Catalyst? What I dislike about Catalyst is that at times the pace can feel a bit overwhelming, especially when multiple tasks or expectations come together at o ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great platform to operationalize customer success without intensive effort" What do you dislike about Catalyst? While setup is quick, some advanced features may require extra time and technical know-how to fully configure. Not a lot of feedback from the platform ##### 2. Integration Issues Users find significant **integration issues** with Catalyst, hindering workflow efficiency and complicating customer communication. [ See 13 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1495852&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Insightful" What do you dislike about Catalyst? the UX is a little hard to navigate and doesn't integrate with our outreach for direct email ![Matus F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matus F.") MF Matus F. Small-Business (50 or fewer emp.) 4.0/5 "Catalyst makes my life easier as it's very user friendly and organized" What do you dislike about Catalyst? There are some issues with a lack of integrations for other tools and find that the platform doesn't always provide a complete or accurate history of ##### 3. Missing Features Users are frustrated with the **missing integrations and limited features** in Catalyst, hindering effective workflow management. [ See 11 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1496569&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Good basic CRM solution though lacking some more advanced features & capabilities" What do you dislike about Catalyst? For companies looking for a "centralized location" for their CSMs to manage their accounts, it's lacking in it's ability to track activity from other ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 3.5/5 "Catalyst: Helpful for Prioritization, but Lacks Workflow Integration" What do you dislike about Catalyst? One major limitation is that Catalyst doesn’t integrate with Outreach. Without that integration, I can’t sequence contacts directly from the platform, ##### 4. Not Intuitive Users find Catalyst to be **not intuitive** , complicating simple tasks and leading to frustration with its functionality. [ See 11 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498593&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great for account alignment, but the UI can feel cluttered and customization takes time" What do you dislike about Catalyst? 1. Sometimes the interface can feel a bit cluttered, which makes finding specific information slower. 2. It can take time to customize the platform ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 0.0/5 "Wouldn’t recommend" What do you dislike about Catalyst? There are so many things I dislike about catalyst, but the main thing that is has been so frustrating for my team is the amount of bugs and issues we ##### 5. Limited Customization Users find the **limited customization** options in Catalyst restrict their ability to tailor dashboards to specific needs. [ See 10 mentions ](https://www.g2.com/products/totango-catalyst/reviews?filters%5Bsentiment_snippet%5D=1498703&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Great for account alignment, but the UI can feel cluttered and customization takes time" What do you dislike about Catalyst? 1. Sometimes the interface can feel a bit cluttered, which makes finding specific information slower. 2. It can take time to customize the platform ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 0.0/5 "Has potential but slow and lacking features" What do you dislike about Catalyst? The reporting is very basic. Formula fields are restricted to admins and it only allows very basic calculations, unlike what you get in Salesforce Lig ![Verified User in Events Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Events Services") AE Verified User in Events Services Mid-Market (51-1000 emp.) 11/8/2022 "Feature Rich and CSM Love" 4/5 What do you like best about Catalyst? Catalyst provides insights to our customer success team that we otherwise would not have (or have to dig deep to find). It has helped expose inefficiencies in our team's workflow while providing a central place for CSMs to manage their book of business. Modular home layouts (dashboards) are a great way to create 'home screens' for CSMs, managers, and leadership. The salesforce integration and object config is seamless and allows us to create and map new fields within minutes. Review collected by and hosted on G2.com. What do you dislike about Catalyst? Catalyst is still a young company and it shows in certain features that are not deep in functionality. From an Ops perspective, there are little things that this platform lacks or strange quirks. For example, Playbooks are a powerful feature that enable you to automate emails to customers. However, there is no way to ensure you are not spamming customers with multiple emails in a single day as there is no central "did we email this person" functionality. Additionally, any numerical values pass into playbook emails rounded to the tenth decimal place. For example, the number "4" shows up at "4.0". Small thing, but when you are trying to emulate CSM communication it does not feel organic. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? Catalyst helps the CSM team save time in their day-to-day management by helping to identify accounts that need attention before they become more at risk. Additionally, Catalyst has helped the team forecast with precision by being able to seamlessly update fields for the larger business. Lastly, Catalyst has helped up automate core processes include customer emails based on SFDC triggers. Catalyst is a key part of our day-to-day and future CX plans. Review collected by and hosted on G2.com. Show More 7/26/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/26/2024 "Too many manual updates required when most services are switching to Gen AI & auto updates" 1/5 What do you like best about Catalyst? For my manager, it's a great summary across many account managers of our book of clients, # of users, activity levels. For him to see all of this data is one place, in one view, it's great. Review collected by and hosted on G2.com. What do you dislike about Catalyst? The summary fields are too vague and offer me no value; I keep having to open a mini box to see what I need. In order to have current data, I need to manually type notes and add updates. I can not easily export data into Excel or a Google doc in order to change the view or appearance of data. I live in Salesforce which is where I prefer to enter my updates within a template that is mostly auto filled and I can just add a few notes. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? It identifies the last time I spoke with or emailed a subscriber. It allows me to see what my manager is seeing when he reviews my activity levels. It identifies which accounts are considered at risk for renewal due to a program. It helps me prevent neglect amongst my clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kamelia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kamelia H.") KH Kamelia H. Customer Success Manager Mid-Market (51-1000 emp.) 7/26/2024 "Catalyst - Essential for Customer Success" 5/5 What do you like best about Catalyst? As a Customer Success Manager at LaunchDarkly, Catalyst has been instrumental in streamlining my workflow and improving client satisfaction. The intuitive interface, customizable dashboards, and comprehensive data tracking make it easy to monitor customer health and proactively address issues. Catalyst’s seamless integration with our CRM and other tools enhances efficiency, while the support team is always available and helpful. Catalyst has significantly boosted my ability to deliver excellent results, making it an indispensable tool for any CSM. Review collected by and hosted on G2.com. What do you dislike about Catalyst? However, one area for improvement is the reporting feature. Adding more advanced customization options for reports would provide deeper insights and better meet the diverse needs of different teams. Overall, Catalyst has significantly boosted my ability to deliver excellent results, making it an indispensable tool for any CSM. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? Customer Health Monitoring: Real-time tracking and predictive analytics help me proactively address issues, boosting customer satisfaction. Workflow Efficiency: Seamless CRM integration reduces manual data entry, allowing me to focus on strategic tasks. Customizable Dashboards: Tailored views of customer metrics enhance decision-making and productivity. Proactive Alerts: Notifications keep me informed of changes, enabling prompt issue resolution. While the reporting feature could use more customization options, Catalyst’s overall impact on customer satisfaction and efficiency makes it indispensable. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 12/5/2024 "Good but could use some tweaks on UI" 3/5 What do you like best about Catalyst? Tool that supports a clearer view of your accounts vs sdfc or excel - can have integrated with your CRM so data is always up to date. I use it daily to check and update my forecast and customers sentiment Review collected by and hosted on G2.com. What do you dislike about Catalyst? I find the user experience a little difficult to navigate and have a clear view and filters and colours to label sections and data. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? Forecasting for our team is easier Personally have a snapshot of where my revenue is and what is at risk Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 8/30/2024 "Easy to use, adaptable" 4.5/5 What do you like best about Catalyst? Having different and personalized company layouts has made renewals especially a lot easier because I'm able to tell what's going on at a high level. It organizes a BoB by date in a way that's far more intuitive than Excel. I also like how you can export to CSV in case you need the information to be editable offline. Review collected by and hosted on G2.com. What do you dislike about Catalyst? It has a bit of a learning curve for an entire team. I like that when I'm unable to save something (bc of a requirement on SF or word count limit) that Catalyst lets me know why it's errored out, but I wish there weren't word counts. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? It makes my BoB more organized. Notes also live past the users that have owned the accounts, so histories are more easily found. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 9/24/2024 "Keeping me organized and accountable!" 5/5 What do you like best about Catalyst? I love how simple it is to create tasks and notes while syncying to salesforce! It really helps me keep all of my notes and account details in order. Previously, we were using different tools or google docs to keep track of call notes/account notes so its nice to have everyone using this and also aligned on organization expectations. I also LOVE that my opportunity notes will sync to salesforce so I can automate processes. Review collected by and hosted on G2.com. What do you dislike about Catalyst? Nothing! the only thing i would say is that I it would be nice to have 2 people collabprate on one note at once -- kind of like in google docs where you can have more than one person in that doc taking notes, making edits etc.. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? Keeping me organized and accountable! Helping me keep all of my notes with account owners in one place versus many like before. Review collected by and hosted on G2.com. Show More 10/14/2024 Validated ReviewerSource: Organic JS John S. CSM Mid-Market (51-1000 emp.) 11/19/2024 "Catalyst: Empowering My Workflow and Customer Relationships" 5/5 What do you like best about Catalyst? Ease of use, customer support, frequency of use Review collected by and hosted on G2.com. What do you dislike about Catalyst? I am not sure that there is anything that I dislike about Catalyst. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? The chaos of everything related to my customers information being siloed in different places such as email, Google docs, local storage, unconnected platforms, post it notes, task lists etc. etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tanvi K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanvi K.") TK Tanvi K. Customer Success Manager Small-Business (50 or fewer emp.) 5/23/2024 "One Stop Shop CS Tool" 5/5 What do you like best about Catalyst? I have used other CS tools and I would say apart from how consolidated it is and its ability to tie up with other tool. The User Interface really is superb, and the ability to seamlessly craft reports with logic. I love working on it. Review collected by and hosted on G2.com. What do you dislike about Catalyst? My only little concern is not being able to add attachment to mails going out of Catalyst. Otherwise, everything else is awesome. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? Problems we are solving- 1. We have a scaled CS model with over 400+ customers per CSM. So tracking the Customer Journey can be challenging, Catalyst is really helping us navigate through the Customer Journey. 2. Creating various playbooks was a challenge with our previous tools, the same has become very seamless. 3. Salesforce integration with our previous tool had a long sync time and this is absolutely seamless with Catalyst. Review collected by and hosted on G2.com. Show More 5/26/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Lex H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lex H.") LH Lex H. Team Lead, Customer Success Enterprise (\> 1000 emp.) 11/18/2024 "Great for Viewing Customer Health & History all in one place" 5/5 What do you like best about Catalyst? I think it is extremely helpful to view and read email chains from clients. It has been helping me follow up and organize my tasks and activities each day. As a manager, it also gives me quick access to what is going on with my teams BoB to help strategize for one on ones. Review collected by and hosted on G2.com. What do you dislike about Catalyst? The platform can be a bit buggy at times and I have had my integration with other tools not sync properly in the past. Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? Centralized location for customer notes, email, and call history. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/22/2025 "Catalyst Review" 4/5 What do you like best about Catalyst? Catalyst is more customizable than other CS-centered platforms Review collected by and hosted on G2.com. What do you dislike about Catalyst? I have no major dislikes at this time about Catalyst Review collected by and hosted on G2.com. What problems is Catalyst solving and how is that benefiting you? Catalyst allows us to be in tune with the needs of our customers Review collected by and hosted on G2.com. 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