Verified User in Financial Services
IF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Robust CRM that works great in the mortgage/realty space"
4.5/5
What do you like best about Lead Management?

This solution has very attractive web and print content. It also is a great place to store contact data for both customers and business partners. Finally, the ability to create collateral and co-market it with a realtor in only a few clicks is great! Review collected by and hosted on G2.com.

What do you dislike about Lead Management?

There are a ton of options on this platform and it was not always clear where to go to find things. Luckily, we had WalkMe on this for our company and leveraged this to learn how to get around. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Not Salesforce but it will do"
2.5/5
What do you like best about Lead Management?

Specific to the mortgage vertical so the company focuses on mortgage originators which is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Lead Management?

Requests for Total Expert to turn around are very slowly honored if at all. Review collected by and hosted on G2.com.

Tara S.
TS
Tara S.
Mortgage Marketing Manager
Mid-Market (51-1000 emp.)
"Full circle marketing at best!"
4/5
What do you like best about Lead Management?

The ease of this robust system and continued efforts to improve. Review collected by and hosted on G2.com.

What do you dislike about Lead Management?

The implementation and engagement from users other than marketing is somewhat challenging for late adopters. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Total Expert is powerful, even if at times it can be challenging"
3.5/5
What do you like best about Lead Management?

The email builder is so close to being a great tool but the bugs need to be fixed, LOVE Single Property Sites Review collected by and hosted on G2.com.

What do you dislike about Lead Management?

Lots of buggy issues, primarily with the email builder. Review collected by and hosted on G2.com.

Karissa B.
KB
Karissa B.
Digital Product Manager
Enterprise (> 1000 emp.)
"Game Changer"
5/5
What do you like best about Lead Management?

For me the best thing is the customer support and the innovation they provide. Total Expert is truly there to help us grow our company and provide value to our loan officers. Review collected by and hosted on G2.com.

What do you dislike about Lead Management?

Nothing! They go above and beyond to address our needs. Whenever we feel that there is a gap, their team works extremely hard to ensure that they resolve the issue and continue to provide value Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"very good system"
4.5/5
What do you like best about Lead Management?

very easy system to navigate and get familiar with Review collected by and hosted on G2.com.

What do you dislike about Lead Management?

sometimes when there are updates done to the system there are kinks to be worked out Review collected by and hosted on G2.com.

Dylan B.
DB
Dylan B.
Digital Marketing Content Specialist
Mid-Market (51-1000 emp.)
"Streamlined, Easy to Use Finance CRM"
5/5
What do you like best about Lead Management?

The platformis incredibly easy to use and they're always rolling out new features. Our team really likes the automated communications that trigger based on other platforms. They have a solid list of third party integrations that make this really easy to setup. Review collected by and hosted on G2.com.

What do you dislike about Lead Management?

Some of the standard content for email, sms, flyers, etc... are a little bland. I would like to see better content in this regard. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"CRM & MOS in one"
4/5
What do you like best about Lead Management?

I like that our team doesn't need multiple logins for different solutions, they have tools they need for themselves and comatketing partners in one dashboard. Review collected by and hosted on G2.com.

What do you dislike about Lead Management?

I think the print marketing tab is lacking, the design isn't great and not enough new content gets added. Review collected by and hosted on G2.com.

AF
Ashley F.
Mortgage Systems Coordinator
Mid-Market (51-1000 emp.)
"Working together to make it work"
5/5
What do you like best about Lead Management?

I really love the tools that TE provides our credit union. And they are always very receptive to suggests and helpful when looking for workarounds to other issues. Review collected by and hosted on G2.com.

What do you dislike about Lead Management?

There are some features that I was used to in a different CRM that are missing from TE, but it is not a deal breaker. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Total Expert does great automation that focuses on the customer."
3.5/5
What do you like best about Lead Management?

I like that TE has a lot of opportunities for automation by offering the journeys and the focused views. Review collected by and hosted on G2.com.

What do you dislike about Lead Management?

The technology performance dwindles a bit and is not always reliable. Review collected by and hosted on G2.com.