It is an amazing tool in getting information about the customers very rapidly. It addresses the reports, incidents, issues, and replies to the questions very quickly. It offers object management, incident management, and operations management very efficiently. It is well-organized and easy to use. The dashboard displays the information of calls at a single glimpse. Moreover, there are multiple reports present to help you know yourself what do you want to know from the data.  Review collected by and hosted on G2.com.

The installation process of TOPdesk is a little bit complicated. The initial setup curve is high, so prior knowledge is essential for a better understanding. It has no integration with other tools such as report manager and power BI. It does not offer email notifications for the incidents in the organization. You cannot get a transfer of your own incidents when using SSP. Sometimes the interface creates confusion when using.  Review collected by and hosted on G2.com.

I will mention two points of TOPdesk that deserve positive highlight, the first is the self service portal, it is great and helps to eliminate a lot of doubts from our customers, thus avoiding overloading our support staff who can then focus more on customers with problems. Another highlight that I highlight in TOPdesk is its constant upgrades showing that the responsible team is engaged and looking for constant improvements. Review collected by and hosted on G2.com.

The creation of permissions is somewhat limited, it would be interesting if TOPdesk gives the administrator more control and their ability to configure what different types of users may or may not see in the interface, as well as access them. Review collected by and hosted on G2.com.

The self-service portal that TOPdesk provides is its strong point, with the appropriate settings and adjustments to your site it will be an amazing help tool for your customers helping to answer their questions and often eliminating the need for a contact from him. directly with an employee who can focus on a customer who has a "more serious" problem Review collected by and hosted on G2.com.

I had a few issues with the event configuration tool, although it is efficient as it is also a bit tricky mainly to configure certain event criteria, a little more intuitiveness in this feature would do TOPdesk very well. Review collected by and hosted on G2.com.

Topdesk has allowed our organization to be more efficient, with the support provided to the service table; reducing the saturation of workloads.

In addition, its easy manipulation has allowed us to include new operators in short periods of time. Review collected by and hosted on G2.com.

The functionality of Topdesk have filled organizational expectations; however, information is lost in the mail messages. The rest is excellent Review collected by and hosted on G2.com.

TOPDesk enables to smoothly run cases trough different layers of the organisation. Review collected by and hosted on G2.com.

As always with software that has so many options, it can be quite difficult to get the hang of it. This also depends on how you use it though. Review collected by and hosted on G2.com.

Very user friendly especially when using it for IT calls. Also very easy to navigate while using it for register IT related incidents. Another thing I really like is how easy accessible and nice the topdesk staff is they are always very friendly and precise while handling calls. Review collected by and hosted on G2.com.

I really cannot think of anything that I miss or would like to improve on Topdesk Every update or new version gets better and better. Making it very easy to navigate which is a plus. Review collected by and hosted on G2.com.

I use TOPdesk for all kinds of stuff, but most of times for the automation purposes. We can send an e-mail to TOPdesk in one click, make it import, convert into a ticket, register it to the SLA and inform the customer that it has been registred. Review collected by and hosted on G2.com.

It's more or less pushed to the SaaS-instance. Review collected by and hosted on G2.com.

i like you self -service portal is also easy for users and also saves a lot of time Review collected by and hosted on G2.com.

the configuration can sometimes be a bit difficult Review collected by and hosted on G2.com.

The way you can log ticketz is great. The amount of detail that can be added. You can add attachements, invisible notes and public notes. Another useful feature is you register your time again a ticket Review collected by and hosted on G2.com.

I havent found anything that I dislike about this software yet. Review collected by and hosted on G2.com.

I like the layout of the topdesk product. It is easy to find links that may help you solve the issue before submitting a ticket and it is cleaner than our past products when it comes to look and feel. I love being able to track the submitted tickets, as well. Review collected by and hosted on G2.com.

I haven’t found anything that I have disliked about this software yet. Review collected by and hosted on G2.com.