Keith K.

Mid-Market (51-1000 emp.)

11/17/2019

"TOPdesk excellent, general administration of IT services."

4/5

What do you like best about TOPdesk?

TOPdesk is ideal, easy to use, and I also get quick answers to questions. It presents spectacular functions which allows me a modular and easily customizable construction. I have the possibility of an easy way to respond to emails to update tickets. It is excellent, contains an intuitive interface, and makes it easy and can understand. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

I would like it to be more intuitive in that the installation process is a bit difficult. In this application it would be ideal to include better customization flexibility in the SSP. In addition, the self-service function would please me if it were more powerful. Review collected by and hosted on G2.com.

Recommendations to others considering TOPdesk:

TOPdesk is primarily suitable for incident management. It also offers an easy-to-use IT service tool. It is ideal which allows you to organize and prioritize service tickets. It also facilitates collaboration and documentation of ITSM. It allows a directory of experts. Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

TOPdesk we use it in our company which is useful and helps us to manage any eventuality. This tool is ideal, we use it mainly by the IT department which benefits from its services. It is excellent to help our clients in an effective way to find a solution to the problems they may have. Review collected by and hosted on G2.com.

Emma B.

Senior .Net Developer

Mid-Market (51-1000 emp.)

12/2/2019

"“An efficient IT help desk for service management""

5/5

What do you like best about TOPdesk?

TOPdesk is helpdesk software for your organization is way easier to use and browser-based so you do not need any specific device that can be accessed from anywhere and deployment is very easy. As it is open-source it is easy for the integration of your data in product. It provides better management of services and task assigning. It also helps monitoring your department activities and task and their performance measure. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

In TOPdesk getting extra module will cost you extra. There are many limitations. You can use only what it offers not always satisfy your organization's needs completely. You must need other integrated software for it so it will cause extra efforts and resources. Limited functionality not always fulfills your requirements. Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

TOP desk is a help desk for IT that automates your processes. It manages workflows of your organization and keeps changing flows within your organization. It is easy to change according to change management. Keep tracking of configurations items, passwords, etc and registrations. Keep tracking each department tasks and performance measure of each task. Also, provide reports of customer satisfaction measures. Keep tracking all the records of complaints, any failure and process them for further improvement. Review collected by and hosted on G2.com.

Jenni E.

Data Analyst

Retail

Enterprise (> 1000 emp.)

11/16/2019

"A good tool for customer support."

5/5

What do you like best about TOPdesk?

It is very easy to use TOPdesk to offer simple report customization. It allows the extraction and analysis of information kept inside the helpdesk solution. It has a referring method for execution. It is very easy to organize and enclose the data into the system. From current support requirements to a client information record, the data can be imported. It changes the management demand for mobile phones and VPN access with twofold support. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

It does not permit the users to bring their profile up-to-date with extra details including contact numbers, links from social media platforms, education, and courses. SSP procedures could be more flexible if they were HTML able to deliver an improved user interface to users. It does not offer a management system for time and cost. Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

TOPdesk develops and offers the facility of management solutions that permit standard, large and international companies to handle their information technology, services management, and HR support counters. TOPdesk flawlessly incorporates numerous support procedures in only one system enabling association between departments and bringing improved client support with Shared Service Management (SSM). TOPdesk is continually growing and conveying knowledge and skills worldwide, even though remaining trustworthy to its client-focused standards. Review collected by and hosted on G2.com.

Fernando C.

Advertising Sales Manager

Marketing and Advertising

Small-Business (50 or fewer emp.)

11/15/2019

"Optimize the management process in the company."

4/5

What do you like best about TOPdesk?

This software is very because it helps me automate emails very quickly and easily. In addition, user questions can be linked through TOPdesk with just one click. The interface is another aspect that I like about this program because I think it is very intuitive, the self-service portal and the operators have a good experience without a doubt. I am also fascinated that he was able to record the incidents quickly, that is, the time it takes me for each record is minimal because I previously set the options for the process. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

I do not like what although the interface is very intuitive, it contains opaque colors in some sections of the platform. Also, with a low internet connection i cannot have adequate enjoyment of the software. On the other hand, the support is not very good in countries outside the USA, I have some clients abroad and they tell me that they have no answer. Review collected by and hosted on G2.com.

Recommendations to others considering TOPdesk:

I must mention that it is totally recommended, the implementation time is fast and the way of your work accelerates your processes and workflow. You will get more dynamism with your customers and you can meet your suppliers often by managing contracts. Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

We are fully synchronized with TOPdesk, that helps us to have a favorable management of the incidents. However we also use it to manage contracts, in this way we can meet our suppliers much faster. It has become a regular program due to its excellent reach to offer our services to customers. Review collected by and hosted on G2.com.

Martin P.

Ingeniero de soporte

Mid-Market (51-1000 emp.)

8/10/2019

"Our organization is delighted with TOPdesk because it has offered us a good experience"

4.5/5

What do you like best about TOPdesk?

TOPdesk has many features to organize tickets and rank according to their priority. This software stands out for its call management tool, which can handle processes and problems easily. Another feature that I like is its self-service portal that offers my clients to get answers without needing to contact me. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

Opening several sections to initiate requests, service management, reservation planning, can make a large workload on the page slowing down the platform and causing the browser to close it. Review collected by and hosted on G2.com.

Recommendations to others considering TOPdesk:

TOPdesk is an excellent service desk product. Since it has been implemented in the organization where I work, we have improved our response times and reduced ticket entry. I assume it will integrate well with your applications and give you an excellent experience. I recommend it. Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

We are delighted with TOPdesk, because it gives us the ability to classify all our tickets according to their priority, so that it improves our response times, exceeding the expectations of our customers. In addition, we have also reduced the entrance of tickets thanks to its self-service portal that provides strong responses to our customers, without needing to contact us. Review collected by and hosted on G2.com.

Jonny T.

Bachelor of Science - BS, Applied Economics

Small-Business (50 or fewer emp.)

11/5/2019

"TOPdesk effective tool addressing incidents via telephone"

4/5

What do you like best about TOPdesk?

TOPdesk fascinates me because it is simple to use when addressing incidents via telephone, as well as an effective tool to obtain information about customers, we start only with incident management but now we have the management of changes, operations and objects. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

Although it is very easy to use its mobile utility it could be better, since it lacks simple functions, such as adding photos to an existing call. The self-service portal should be more customizable, also in the SSP it is not possible for our clients to obtain an export of their own incidents in, for example, excel. Review collected by and hosted on G2.com.

Recommendations to others considering TOPdesk:

TOPdesk adapts excellently to any department or organization of information technology that operates in a ticket-based system, the monitoring and management of workloads is great, in fact the system is appropriate for any organization that tracks based in tickets Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

We use TOPdesk in an incident management department for our external clients related to software processes and hardware. We have made progress because we started only with the incident module and over the years we incorporated support for self-service and the change management module Review collected by and hosted on G2.com.

Alejandra R.

Communications Manager

Internet

Small-Business (50 or fewer emp.)

10/22/2019

"It is incredible for the management of tickets, incidents and inventory control. "

4/5

What do you like best about TOPdesk?

I like this program its ease of use, the interface is very intuitive. In addition, the cloud system is extremely essential for optimal operation. TOPdesk has something very particular and that thanks to it I can have a request to change management for mobile devices with a double approval. Another feature is that your inventory control with scan included is fantastic. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

It would be brilliant if you had more flexibility in your customization. I also suggest that they add self-service functionalities including AI as the primary force to carry out this idea. However, these suggestions are only additions to a program that I consider very self-disciplined and with a great future. Review collected by and hosted on G2.com.

Recommendations to others considering TOPdesk:

I want to emphasize very strongly that this program is one of the most promising because of the way in which it has been developing its functions at the management level and getting involved in the industry. It should be noted that it is suitable to have systematic control and business management requests. It is a very versatile and pleasant program for the consumer. Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

It is important for us since we use it under the excuse of having greater versatility in terms of managing incidents, changes and internal assets in the company. In addition to serving for ticket management for a comprehensive communication between departments and we also use it to achieve inventory control without negative developments. Really all the work that has been done with TOPdesk has been positive. Review collected by and hosted on G2.com.

Verified User in Food Production

Mid-Market (51-1000 emp.)

7/15/2020

"TOPdesk greatly helps in having an overview of open servicedesk calls"

4.5/5

What do you like best about TOPdesk?

Improves the IT organization and makes team work easier Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

It can be challenging to fully understand Review collected by and hosted on G2.com.

Recommendations to others considering TOPdesk:

Invest in some tailored modules, since this greatly benefits the organization. Good implementation is the basis for succesful usage among users and admins. Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

First line helpdesk requests, lead time has been greatly reduced Review collected by and hosted on G2.com.

Clarence H.

Enterprise (> 1000 emp.)

12/28/2019

"TOPdesk helps you launch your project management."

4.5/5

What do you like best about TOPdesk?

Topdesk offers me the best solution in the creation of systems with exceptional signage. I also have a variety of possibilities and very nice connections between various add-ons for customizing reports. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

I would like the process of designing forms to be a bit more intuitive. In addition to being able to have more flexibility within the system Review collected by and hosted on G2.com.

Recommendations to others considering TOPdesk:

Nothing more to think about than TOPdesk is simply the ideal for work processes and sales management. Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

We use TOPdesk throughout our organization to carry out incident, configuration and contract management because we get very involved with new suppliers. Review collected by and hosted on G2.com.

Danna B.

Clinical Sales Specialist

Enterprise (> 1000 emp.)

9/21/2019

"A highly proficient service management platform."

4.5/5

What do you like best about TOPdesk?

Topdesk is very easy to implement. The Dashboard shows at a glance how many calls are open, which categories these calls relate to and how the calls are received. Besides that, there is a multitude of reports available to help you find out for yourself what you would like to know from your data.I would highly recommended it. Review collected by and hosted on G2.com.

What do you dislike about TOPdesk?

Topdesk does not support integration with other tools like Power BI, report manager. The process of installing topdesk is somewhat complex. It also lacks a task management portal to keep a track on the performed tasks. Review collected by and hosted on G2.com.

Recommendations to others considering TOPdesk:

Topdesk is very easy to implement. Review collected by and hosted on G2.com.

What problems is TOPdesk solving and how is that benefiting you?

topdesk has an amazing email utility. The e-mail import functionality saves a lot of work. It is a really Fast tool to get information about customers and helps in solving their queries instantly. Topdesk has intuitive interfaces, you find everything you need without problems. Review collected by and hosted on G2.com.