--- title: TOPdesk Reviews meta_title: 'TOPdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 30 reviews by the users' company size, role or industry to find out how TOPdesk works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 30 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # TOPdesk Reviews **Vendor:** TOPdesk **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.1/5.0 **Total Reviews:** 30 ## About TOPdesk TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team. With over 25 years of experience, 4,500+ customers worldwide and offices in 11 countries, TOPdesk is continually expanding and imparting knowledge and expertise globally, while remaining loyal to its customer focused values. ## TOPdesk Pros & Cons **What users like:** - Users appreciate the **user-friendly experience** and robust features of TOPdesk for efficient report generation and ticketing. (2 reviews) - Users value the **asset management capabilities** of TOPdesk, enhancing organization and efficiency in tracking resources. (1 reviews) - Users appreciate the **automation features** of TOPdesk, particularly for report generation and auto population benefits. (1 reviews) - Users value the **always available customer support** in TOPdesk, enhancing their overall user experience. (1 reviews) - Users appreciate the **user-friendly experience** of TOPdesk, making integration and support seamless and efficient. (1 reviews) - Users find **easy integrations** with TOPdesk straightforward, enhancing its usability across various domains. (1 reviews) - Users value the **intuitive interface** of TOPdesk, making their experience smooth and efficient. (1 reviews) - Reporting (1 reviews) - Ticket Management (1 reviews) **What users dislike:** - Users find the **ticketing system cumbersome** , requiring excessive clicks and lacking external acknowledgment options. (2 reviews) - Users find the lack of **external acknowledgement options** and automatic email allocation frustrating in TOPdesk. (1 reviews) - Users find the **learning curve challenging** , as locating specific options can take time before becoming intuitive. (1 reviews) - Users miss the **lack of email acknowledgment options** for external stakeholders, limiting communication efficiency. (1 reviews) ## TOPdesk Discussions - [What is TOPdesk used for?](https://www.g2.com/discussions/what-is-topdesk-used-for) - [View TOPdesk pricing details and edition comparison](https://www.g2.com/products/topdesk/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+01%3A58%3A34+-0500&secure%5Bsession_id%5D=4efd68a3-0b08-4f18-914a-f2fd43600ea2&secure%5Btoken%5D=23538b104c5713e3da85d7d6b17bcf668c3f727b97981f2887296d0228ca950c&format=llm_user) ## TOPdesk Integrations - [RingEX](https://www.g2.com/products/ringex/reviews) ## TOPdesk Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top TOPdesk Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,825 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews)