Verified User in Retail
IR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Best logistics/ delivery app"
3.5/5
What do you like best about Tookan?

We have been using to Tookan for our deliveries for over 5 years and all I can say is that it's reliable, easy to use for logistics Review collected by and hosted on G2.com.

What do you dislike about Tookan?

Nothing really, it's still the best delivery app Review collected by and hosted on G2.com.

Hadi E.
HE
Hadi E.
Founder
Small-Business (50 or fewer emp.)
"Great"
5/5
What do you like best about Tookan?

Good to use easy and can be be for several business models Review collected by and hosted on G2.com.

What do you dislike about Tookan?

Should be customized per company logo while tracking from client Review collected by and hosted on G2.com.

Verified User in Food & Beverages
IF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"OK software, poor service"
1.5/5
What do you like best about Tookan?

A great number of features. Basically, it should cover any delivery scenario once you understand how it works. Review collected by and hosted on G2.com.

What do you dislike about Tookan?

High learning curve and implementation time. Poor customer support does not help.

Convoluted pricing - key features are offered as add-ons so you need to figure out your actual usage and costs before the actual implementation. Review collected by and hosted on G2.com.

AF
Andre F.
CEO
Small-Business (50 or fewer emp.)
"Very happy customer."
5/5
What do you like best about Tookan?

Very simple to use, can learn its functions quickly. Review collected by and hosted on G2.com.

What do you dislike about Tookan?

Can't think of any downsides that I have discovered so far. Review collected by and hosted on G2.com.

Arpanjot S.
AS
Arpanjot S.
Co-Founder
Mid-Market (51-1000 emp.)
"Unprofessional Company"
0.5/5
What do you like best about Tookan?

They've got a good piece of software, but poor management. Review collected by and hosted on G2.com.

What do you dislike about Tookan?

Unprofessional people with no understanding of what a "contract" means.

We've been a very long customer of them for almost 4 years, and we have a signed contract with them specifying the renewal terms and conditions for our renewal, like any other SAAS. Out of sudden, they decided to bill us for a hefty amount for renewal, which was no where mentioned in the contract during signup., the increase is more than 20X.

I would have been happy to pay them the increased price too, provided this clause was mentioned in the contract during signup. This was no where mentioned on the contract, and the contract clearly defined our renewal charges too. They are choosing not to honour it and are trying to extract as much revenue possible from a particular client- in this case myself. Their account managers were made aware of this contract, however, they turned a blind eye on this.

We've almost spent about $2000 on them, and they suddenly decided to charge us more, despite a valid contract stating renewal terms.

Their sales rep gave us a certain feature, free of charge and mentioned it in the email, that it would remain free for as long as we are a customer. They have now decided us to charge for that too! Review collected by and hosted on G2.com.

Verny R.
VR
Verny R.
Small-Business (50 or fewer emp.)
"Dependable and cost-effective software"
4.5/5
What do you like best about Tookan?

The web dashboard is really trustworthy. We cannot even recall last time service was down or had any issues. This software allows you to run your dispatch operation smoothly without having to pay thousands of dollars to make it happen. It works just as advertised, we have had it for years and are not planning on leaving. Review collected by and hosted on G2.com.

What do you dislike about Tookan?

So far we are really satisfied and just expect seeing more products and apps coming from Tookan in the feature, When it comes to dispatching software, it is certainly the way to go. Review collected by and hosted on G2.com.

Verified User in Package/Freight Delivery
AP
Verified User in Package/Freight Delivery
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Best Cost Effective Route and Delivery Solution"
5/5
What do you like best about Tookan?

I have been with the Tookan Team for the last 5 years and am very satisfied with the platform.

We started with them with 200 orders/month now we are at 25,000 orders/month. We can run our dispatch operation smoothly.

The best thing about Tookan is not only their solution and features they also have good

Support Managers.

My Manager ( Mr. Laddy Takyar ) is helping with me every aspect of the requirements promptly.

Their system is easy to use and easy to implement for the business, drivers, and managers. and their integration system adapts to third-party integrations very easily.

In Paraguay, I am the best service but without a doubt, the technology Tookan provided me made it possible to develop new businesses.

All the best team Tookan keep creating new features !!! Review collected by and hosted on G2.com.

What do you dislike about Tookan?

So far I am satisfied with the Tookan Team. Please keep releasing the new features in a short span. Review collected by and hosted on G2.com.

Oscar C.
OC
Oscar C.
Managing Director
Small-Business (50 or fewer emp.)
"It is a nice Delivery system"
4.5/5
What do you like best about Tookan?

The fact that i can track,

Parcels online Review collected by and hosted on G2.com.

What do you dislike about Tookan?

it can get complex now, otherwise it is a good platform Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
EL
Verified User in Logistics and Supply Chain
Small-Business (50 or fewer emp.)
"Easy to use, and support my business in an amazing way"
4/5
What do you like best about Tookan?

Tookan help my team monitor all deliveries and agents. Easy to use and reliable so far. Review collected by and hosted on G2.com.

What do you dislike about Tookan?

So far its all working as promised but apparently due to the different nature of my business (car deliveries). I need to adjust SOPs for agent during pickup and drop off vehicles. Review collected by and hosted on G2.com.

Syed I.
SI
Syed I.
Mid-Market (51-1000 emp.)
"Wonderful experience"
5/5
What do you like best about Tookan?

BestTookan can be easily scaled to meet the needs of growing businesses. It uses industry-standard security measures to protect your data. Tookan has a proven track record of uptime and reliability. Also they offers a variety of pricing plans to fit any budget.

Tookan lets you track the location of your vehicles in real time, set geofencing boundaries, and receive alerts if vehicles go outside of these boundaries.

Customer support is the very attractive part in Tookan Review collected by and hosted on G2.com.

What do you dislike about Tookan?

In the past 3 years we havent got anysuch dislikes. We are satisfied with the responce and the support we are getting from the team Review collected by and hosted on G2.com.