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Tonkean Reviews & Product Details

Stephanie C.
SC
Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Tonkean?

Integrated with our current platforms easily. The follow up/support from the Tonkean team was amazing! Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

We had a few hiccups connecting Google sheets, which is an integral part of our business. Although there was a bit of trouble with this we always had the support we needed to find a solution or a workaround. Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

Tonkean has increased our efficiency by reducing manual processes. By taking out the human in the loop when not necessary, we can also reduce errors caused by manual input. Review collected by and hosted on G2.com.

Tonkean Overview

What is Tonkean?

Tonkean is the first-of-its-kind process orchestration and experience platform that helps enterprise internal service teams like procurement and legal create process experiences that people actually follow. Tonkean seamlessly wraps around existing policies and systems, allowing internal teams to do more with what they already have. With Tonkean, you can build processes that are personalized for each requester, and that use AI to automate the intake, triage, and resolution of every request. With a library of preconfigured process templates and a 100% no-code workflow editor, Tonkean is the automation platform of choice for innovative companies like Google, Netflix, Instacart, and Workday. And with full governance controls, you can guarantee compliance while maximizing adoption—all without any change management and no code. Founded in 2015, Tonkean is headquartered in Palo Alto with R&D in Tel Aviv.

Tonkean Details
Product Website
Languages Supported
English
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Product Description

Tonkean is the OS for Business Operations, transforming operations teams from facilitators into Makers with an enterprise-grade, no-code process orchestration platform. By abstracting the technical knowledge required to automate, monitor, and manage mission-critical business processes, while still maintaining compliance and security, Tonkean enables enterprises to accelerate operational velocity at scale. Delivering no-code solutions at scale requires a bridge between business and IT to drive business agility while still ensuring compliance and security. With Tonkean, business operations teams can compose their own business logic using reusable building blocks called “Enterprise Components”. These components are pre-approved and controlled by IT, enabling key capabilities like interacting with existing systems, coordinating with people, or leveraging advanced technologies like NLP & OCR. Tonkean allows operations teams to safely create solutions that work on top of their current tools and align with the way people actually like to work. Enterprises like Google, EVERSANA, Instacart, Grubhub, Crypto.com, and more rely on Tonkean to optimize and align their operations across functions—including sales, marketing, customer support, legal, finance, and more. With Tonkean, enterprises can expand the pie of who can deliver software, making a world of Makers.

How do you position yourself against your competitors?

Tonkean redefines process automation by placing experience at the heart of its platform. Unlike other solutions that confine your processes to walled gardens and force stakeholders to learn new tools, Tonkean adapts to your business context, seamlessly integrating with your existing systems and augmenting human effort with AI-powered automation. And whereas other solutions demand a lot of technical know-how to customize, Tonkean provides a 100% no-code workflow editor that helps you evolve your processes alongside your business.


Seller Details
Seller
Tonkean
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@tonkean
12,831 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®

Sagi E.
SE
Overview Provided by:

Recent Tonkean Reviews

Oana Stefania M.
OM
Oana Stefania M.Mid-Market (51-1000 emp.)
4.5 out of 5
"Apply and try it"
The ideas, the details and doing the work so much faster than you normally do by your own.
Verified User
U
Verified UserEnterprise (> 1000 emp.)
3.5 out of 5
"Solid AI automation"
Very useful in easily utilising AI automation in porcurement uses.
Isha P.
IP
Isha P.Small-Business (50 or fewer emp.)
5.0 out of 5
"User experience"
It is trusted by bigger brands, provides super good features.
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0 people requested security information

Tonkean Media

Tonkean Demo - AI Front Door
Field plain-language requests, guide stakeholders to the right workflows — and even resolve routine requests autonomously.
Tonkean Demo - Unified intake
Capture requests from forms, Slack, Microsoft Teams, email, and custom portals -- and unify everything in a single queue for operations teams.
Tonkean Demo - Guided requester experiences
Dynamic forms, coordinated approvals, and third-party application orchestration -- all fully customizable in Tonkean's no-code workflow editor.
Tonkean Demo - No-code workflow editor
Tonkean's no-code workflow editor allows for orchestration of complex processes with drag-and-drop tools.
Tonkean Demo - Integrations
1000+ integrations to business applications.
Tonkean Demo - Workspace apps
Customizable dashboard and queue environments for shared service teams
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29 out of 30 Total Reviews for Tonkean

4.6 out of 5
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29 out of 30 Total Reviews for Tonkean
4.6 out of 5
29 out of 30 Total Reviews for Tonkean
4.6 out of 5

Tonkean Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TonkeanQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Sam E.
SE
Associate Director, Legal Operations
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Tonkean?

I don't need to wait for my internal IT team to create or complete a workflow. Once connected, we can configure the tool to fit my processes.

I don't not feel limited with the out-of-the box functionality of our large enterprise software tools since I can augment them with Tonkean.

I have a great relationship with the team I work with at Tonkean. Their deep knowledge of the tool, the tools we integrate with, and the industry in general allows me to trust them and grow my tech knowledge. Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

For each connection to enterprise tools I need, I must reintroduce Tonkean to my IT team, explain the use case, and share the security environment. Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

Rather than buying an expensive and complicated OCR tool, we created a Tonkean workflow to identify new documents and use Google OCR to read them. This allows us to search on the contents of the documents rather than just the filename. A full text search like this enables me to look for any keyword accross our full population of contracts to have the confidence that nothing is missed. Review collected by and hosted on G2.com.

Abulfaz S.
AS
Enterprise Resources Planning Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Tonkean?

I come across Tonkean recently and in the beginning it was little difficult to understand modules and solutions work, but then I loved it and can say that it reduced a lot of time for our procurement team, a lot of automatizations, easy solutions and mainly low code background for admins. By the way I like support team especially Talia who assist us a lot and never delays with response and solutions! Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

As a normal tools it has sometimes it lags, but thanks to support team it fixes immediately, also as a administrator of such tools can say would be better to have it more user friendly. Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

Mostly it helpes to reduce time of procurement team to not open several tools, reports and sheets, with integration of other tools, it saved a lot of time and users are managed to do all there work without leaving Tonkean Review collected by and hosted on G2.com.

Oana Stefania M.
OM
Purchasing Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
What do you like best about Tonkean?

The ideas, the details and doing the work so much faster than you normally do by your own. Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

It had taken some time until

i get used to it but then it gets so much easier. Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

Seeing the full version of the process, how to deal with it and what can you do to improve it. Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Tonkean?

Tonkean has been such great support to our team. The automations have created a seamless experience for our internal stakeholders with our day-to-day tasks. Adding a new automation is easy and straight forward as well. The support we receive from the Tonkean team has been nothing short of friendly, and helpful. Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

No downsides to Tonkean that we have yet experienced. Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

Tonkean is automating our Google Forms from being manual, to being a seamless task for our legal team. Review collected by and hosted on G2.com.

Isha P.
IP
Graduate Student Researcher
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Tonkean?

It is trusted by bigger brands, provides super good features. Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

Nothing as of now. I am using it for a bunch of projects Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

It helps me with email management Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Tonkean?

Very useful in easily utilising AI automation in porcurement uses. Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

Takes a little time to get used of it and learning how to use effectivly. Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

Automation in the processes that have lots of manual needs. Review collected by and hosted on G2.com.

Serhat T.
ST
IT Infrastructure Manager
Automotive
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Tonkean?

It works as a single platform you can use to manage a dozen different areas of your work. We've made use of the data connection, status tracking, and apps, as well as the no-code builder Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

1. It slows down a lot and stutters when we're working with larger datasets.

2. It's hard to pick up for new hires, so the onboarding period usually takes longer. The interface even confuses us current users soetimes Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

Tonkean helped us transform our inventory and fleet management processes. The floor work used to be done mostly manually with data being entered int an Excel sheet. Ths was a pain to keep in sync and very very prone to human error. But with Tonkean, we were able to design flows for literally all aspects of these areas which helped us automate a lot of things and keep everything udner one roof to save time from having to pass data around different tools. We've even designed apps so our floor personnel can quickly log an submit their records and other documentation.

It's been a treat to have and has definitely saved us a bunch of time from not having to integrate data by hand, and money by minimizing costly errors in inventory/loading Review collected by and hosted on G2.com.

Kristina K.
KK
International Newstrade Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Tonkean?

Tonkean's seamless integration, personalized process experiences, and AI-powered automation are the standout features that I love the most. It effortlessly integrates with existing systems, provides tailored solutions for each requestor, and automates routine tasks, freeing up time for valuable work. Tonkean truly enhances efficiency and delivers exceptional results. Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

Tonkean is an exceptional platform that leaves me with nothing to improve. Its seamless integration, personalized process experiences, and AI-powered automation are flawless. From start to finish, Tonkean delivers outstanding performance and efficiency. I couldn't ask for a better solution. Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

Tonkean has been a game-changer in managing my invoices efficiently. With its seamless integration, I can effortlessly connect Tonkean to my existing invoicing systems, eliminating manual data entry and reducing errors. The platform's AI-powered automation streamlines the invoice processing workflow, from intake to resolution, saving me valuable time and ensuring prompt payment. Tonkean's personalized process experiences also allow me to tailor invoice handling based on specific requirements, further enhancing accuracy and efficiency. Thanks to Tonkean, managing my invoices has become a breeze. Review collected by and hosted on G2.com.

badrul a.
BA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Tonkean?

Transforming our business process into an automated process has significantly increased our revenue, as we now produce twice our product volume using the Tonkean AI process. Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

I don't see any downsides to Tonkean, except they have dramatically helped us with our business management and process. Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

Email management and automation are two main benefits of deploying Tonkean. Our employees can now focus on critical business decisions and revenue rather than simple daily tasks that can be automated. Review collected by and hosted on G2.com.

azrul h.
AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Tonkean?

Using the no-code builder has been my favorite feature of Tonkean. Optimizing our Outsource business with the automation and customization option has boosted our workflows. Review collected by and hosted on G2.com.

What do you dislike about Tonkean?

None. Tonkean has been helpful and delivered a satisfactory result for our business, thus making me have no dislike for the software. Review collected by and hosted on G2.com.

What problems is Tonkean solving and how is that benefiting you?

The best of Tonkean is that we can now rearrange and redraw our business process and automate some of the tasks. Easy Builder lets us create the system ourselves without the need to use third-party services. Review collected by and hosted on G2.com.