Verified User in Information Technology and Services
GI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Good service and experience"
5/5
Describe the project or task Tomedes Translation Company helped with:

We have several joint customer with Tomedes and they are a great partner of ours. So far we have not had any issues with their translation quality, they are also very responsive to our messages and replies within a few hours, also the prices are really competitive. Review collected by and hosted on G2.com.

What do you like best about Tomedes Translation Company?

Their protectiveness and attention to detail. I really value their communication style, always open and responding really fast. Also in case of some issues they are proactive to find a solution and solve the problem. Review collected by and hosted on G2.com.

James W. B.
JB
James W. B.
President/Chief Investment Officer
Financial Services
Small-Business (50 or fewer emp.)
"The English brochure translations to Chinese and Spanish were outstanding."
5/5
Describe the project or task Tomedes Translation Company helped with:

Translated 8 page brochure with pictures and charts. Review collected by and hosted on G2.com.

What do you like best about Tomedes Translation Company?

Positive Attitude, and concern for doing it right. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
MN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"I highly recommend Tomedes for the professional and personal service "
5/5
Describe the project or task Tomedes Translation Company helped with:

I needed the organization's documents to be translated in a very short time table and Tomededs surprised me with a very efficient and quick service.

They were available for my questions and I received a very kind patient as well as professional service. Review collected by and hosted on G2.com.

What do you like best about Tomedes Translation Company?

1. Fast results

2. High quality performance

3. Availability and kind service Review collected by and hosted on G2.com.

Verified User in Financial Services
TF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Very bad experience"
0.5/5
Describe the project or task Tomedes Translation Company helped with:

Translation of a 30page document from Russian to English. This was an urgent task and the success of our project directly depended on this translation. Review collected by and hosted on G2.com.

What do you like best about Tomedes Translation Company?

the only time when communicated well was when we discussed pricing and paypal payment did not work Review collected by and hosted on G2.com.

Response from Ronit Horev of Tomedes Translation Company
Edit edit

Hello,

I'm Operations Manager at Tomedes. We highly value your review, just as we appreciate any feedback, positive or, in rare cases, otherwise, that we receive from our clients. Such insights let us know what we are doing right and where we need to change and improve. With that said, I would like to note that over the past 10+ years, since commencing operations, we have never received a review, public or private, where, as is the case here, we were not able to provide an adequate response for lack of details, such as, the project number and client information.

Specifically regarding the review at hand, I was truly surprised when I read it, not only because it is extremely seldom that we receive such feedback, but, more so, because we have an elaborate system of checks and balances in place to make sure such incidents never occur, or, in the worst-case, are identified and resolved early on. When such feedback is received, we take it very seriously and make every effort to conduct a thorough investigation to understand the issues and remedy them. Furthermore, we take such information very seriously, creating and implementing new procedures, to ensure that we continue to provide the high levels of service that is our hallmark. Finally, if resolution is not reached, Tomedes offers a standard 1 year guarantee for every project.

As we always wish to make things right with our clients, it would be helpful if you could provide us with more information regarding this specific project, so that we may make an inquiry, attempt to re-create your Tomedes experience and let you know our assessment.

Kind regards,

Maya Ronen