Toky Reviews & Product Details

Absolutely nothing unfortunately. This had been a mistake to switch to them. Review collected by and hosted on G2.com.

I switched to Toky from Aircall after using it for 2 years and what a mistake I have made.

The desktop app is horrendous. Their contact info will not sync with any CRM you use and you need to manually import contact info or manually save each. You also cannot save the contact from the desktop app. You have to use the browser and login to do that.

The phone app will not answer any phone calls. It just doesn’t work. I am using iPhone 11 with iOS 14 and this app just buggy. If do manage to call out and talk to a customer via the phone app, when you finish the call, it still will show that you’re on call forever until you force close the app.

Their support chat took 4 hours to help me answer 3 questions. They don’t respond on time and seem to not care. If you check their reviews on G2.com, they have the lowest customer service rating of any voip app I’ve seen. I should’ve checked that before switching.

Do yourself a favor and use anyone but them. Review collected by and hosted on G2.com.

We use Toky for political meetings with 200 attendees that watch a livestream. We use MyMeet.no as speechlist and digital meeting software, and when a delegate needs to speak he adds himself to MyMeet and the Toky operator sees that and use the Toky excellent powerdialer. Review collected by and hosted on G2.com.

The way we use Toky there is no cons for us. That is why we come back to Toky solution and will use this for future political meetings where we can not meet. Review collected by and hosted on G2.com.

I have been used the Toky for calling my Clients mainly international clients. For several year i have been used this Toky for dialing, sending a voice message to the client if they are not picking the call, we can record the call while we are speaking sending sms . This toky is cheap and very easy tool to use and communicate with our clients. we can access our reports also through Toky Review collected by and hosted on G2.com.

There is no dislike in this toky since it is user friendly and for calling it is very useful through toky we can dial to any countries Review collected by and hosted on G2.com.

Use of use of the desktop portal, the 3rd party integrations and the mobile app Review collected by and hosted on G2.com.

Nothing, deeper integration with 3rd party software is coming and will prove even more useful. Review collected by and hosted on G2.com.

Facilidad de implementación, calidad de la llamada y el buen servicio de atención al cliente que tienen. Atienden muy rápidamente y solucionan cualquier duda de manera inmediata. Review collected by and hosted on G2.com.

Algunos apartados de la configuración del servicio estaban un poco escondidos y era difícil encontrarlos. Lo han mejorado con la última reestructuración del panel que han realizado. La calidad de la llamada es muy buena. Review collected by and hosted on G2.com.

Atención al cliente y que es un software bastante intuitivo para utilizar Review collected by and hosted on G2.com.

El software igualmente tiene funcionalidades pendientes de desarrollar que para nuestra empresa es un must to have. Tales como:

* Numero movil de España

* Que la opción ramificada de un IVR tenga independencia del IVR y pueda tener desviarse a un numero externo

* Que se pueda migrar a Hubspot la información de si un usuario ha pulsado 1 o 2 Review collected by and hosted on G2.com.

Works great and automatically logs calls with our CRM system Review collected by and hosted on G2.com.

Only commentary would be I wish we could start taking notes pre-call and then continue taking notes post-call with the Mac App. You can ONLY take notes while calling, if the caller or you hang up and forget to click enter to confirm your notes, it's lost. Must be able to take notes and sync to CRM post-call. Review collected by and hosted on G2.com.

The price...

Since the beginning it was the most affordable price. We can implement our call center and scale on Toky. Review collected by and hosted on G2.com.

The zoho crm integration is not native on Zoho. A few information and details get left of. Like the information about the calls on the user profile and the call information on the desk plataform. Review collected by and hosted on G2.com.

The bad end interface is easy to navigate so IVRs are super simple to set up and change. This also makes it easy to access VM, listen to call recordings, etc. Review collected by and hosted on G2.com.

Toky has some technical issues. We've often had issues with calls dropping, apps displaying error messages, calls having delay or static on one end, etc. Customer service is kind and responsive but they really don't follow up unless you nag them. At this moment, I have a call issue (static on one end of calls for a particular user) that I reached out to them about last Thursday. To date, I haven't heard back. Review collected by and hosted on G2.com.

I used it for international calls, sms, call recording and dealing with clients from overseas using local numbers and everything is so nice. the call quality, 24 hours support and amazing software to use which is so easy. Review collected by and hosted on G2.com.

Once I changed password it remains in all the account only if you logout by yourself. Once password changed allthe devices should be logged out automatically. Review collected by and hosted on G2.com.

I like the simplicity- its ease of function and simplicity in design. - Toky is really a good app for sales teams to bulk dial into countries / territories. Review collected by and hosted on G2.com.

Its bandwidth heavy if you use it from your laptop or computer - the app works well, however the forward (to your cell number while offline) is laggy sometimes - This is only for the general line number forwards and not direct line forwards. Review collected by and hosted on G2.com.

- Smooth integration with Intercom

- Best prices for outbound calls

- Good Support Review collected by and hosted on G2.com.

- The fact that there is no support during the weekend for my area yet Review collected by and hosted on G2.com.

Toky service is very flexible and everything you want to do you can, but the most amazing it's their support people. Review collected by and hosted on G2.com.

I'm sorry we haven't moved earlier to Toky! We should have moved to Toky a long time ago when we first got to know them. Review collected by and hosted on G2.com.

Toky works very well for single-agent or multi-agent helpdesk scenarios. Their desktop client is top notch and their Android client works well too though we had some issues with bluetooth. It gracefully handles multiple people using multiple numbers and has a built in voice tree. Support is top notch. Been off and on with them for years for various reasons and had some terrible experiences at other providers. Review collected by and hosted on G2.com.

There is some "polish" missing on some small things including their click-to-call widget which is not optimized for SEO purposes and their Android app which has some issues with bluetooth. Review collected by and hosted on G2.com.

It gives us easy access to call our clients and also messages basically like a phone. Review collected by and hosted on G2.com.

Nothing as of now as it favours me a lot. Review collected by and hosted on G2.com.

International numbers for all our Markets. Review collected by and hosted on G2.com.

Nothing specific. It could be more easy to setup Numbers. Review collected by and hosted on G2.com.

Their design LOOKs good. But that's about it Review collected by and hosted on G2.com.

They assigned me a phone number that was already in use. When I contacted them about it they were dismissive and indifferent to the issue. When i later had to cancel my subscription that was a pain in the ass as well. I've probably spent 2-3 hours dealing with customer support, more than $100 on the service and I've gotten $0 value out of it. It's been a money and time sink. STAY AWAY! Review collected by and hosted on G2.com.

Toky is a terribly overpriced and incompetently built VOIP product. The only Pro I can think of for Toky, is coming to the realisation that even in today's business environment, that western Silicon Valley startup companies can and do lie about what their products will do. This is hugely disappointing and if I was working at Toky, I would be ashamed to be a part of such a dishonest company, because Toky does not work in any respect for the word. Review collected by and hosted on G2.com.

Virtual phone systems should work at the same, or better level than non-virtual ones. Toky does not work at all. Constant call drop outs, talk lag, voice muffling, and just not redirecting calls at all. These are all issues that plagued experience using Toky. Not only that but the customer support team is hugely entitled, will take 48 hours to reply to you and will pawn you off to the next available support person so they don't have to deal with your issues. Review collected by and hosted on G2.com.

The service lets you have a virtual call system and connect your incoming phone calls to your cellphone. Does the job at a high price. Review collected by and hosted on G2.com.

They are very sneaky about renewals. They won't send you a courtesy message letting you know your subscription is about to automatically renew. They do not have an option for you to opt out of auto renewal. My subscription auto-renewed, called the next day to let them know that I did not want to continue with the service and they denied me a refund. They won't work with you and will stick to their strict policies.

There is no native App to use Toky on iOS which is annoying since you have to use a third-party app and go to a lot of configuration. No help available from their end either. Review collected by and hosted on G2.com.

The low cost and interface were the motivating factors to move to them. Review collected by and hosted on G2.com.

Bugs, but I know they are working on them. Review collected by and hosted on G2.com.

Pipedrive integration is what why we chose Toky. It's great that it logs the call without us having to manually do it. Plus, you can get right to the call recording from Pipedrive. Review collected by and hosted on G2.com.

It does not log every call. For some reason, maybe 3 out of 10 calls, it does not log. We have not yet reached out to Toky to see why. Review collected by and hosted on G2.com.

I loved how easy this was to set up. I signed up for the free account and had everything set up in 2 hours. Showed my boss and he purchased the annual subscription right then. Review collected by and hosted on G2.com.

There is not too much to dislike here because it feels like the have most of their bases covered with features. We do wish that they would have a little more flexibility with their API so that my developer can do some more custom stuff for our support team. Review collected by and hosted on G2.com.

1) dynamic support that cares to improve

2) good analytics that are well thought out, functional

3) easy to add/subtract new agents

4) solid functional integrations to Slack, Hubspot and so on Review collected by and hosted on G2.com.

1) IVR is decent but not always intuitive

2) more integration opportunities for Slack (maybe there are, haven't seen yet)

3) call history can be a little slow to load at times, but refreshing the page seems to work Review collected by and hosted on G2.com.

I like that it ties into other apps we use as an online company. Their help team tries to be good too. Review collected by and hosted on G2.com.

I don't like the inconsistencies. Calling out is clear, but when customers call in, more than not, I sound choppy to the people on the other end. Also, randomly, I will get calls forwarded to my phone, even though I didn't have that setting in place. The pop up notifications on my desktop also come and go, which is frustrating. Review collected by and hosted on G2.com.

Has all the benefits of a corporate phone system, including PBX, IVR, and voice messaging. I really like the features of click to call from my web page, and the slack integration. The web app is very good and easy to use, audio is crisp and almost without delay, works on every computer and os that we have tried. Our favourite feature is the integration with HubSpot, now we have our entire customer's database linked to an audio record of every call that we have made with that customer. support is awesome, setting up and maintaining is easy. Review collected by and hosted on G2.com.

You cannot connect physical IP phones, they don't have an IOS app, and the recommended softphone is a paid version. billing is by the user, and sometimes you need just a group line. Review collected by and hosted on G2.com.