Toky Reviews & Product Details

AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The service lets you have a virtual call system and connect your incoming phone calls to your cellphone. Does the job at a high price. Review collected by and hosted on G2.com.

What do you dislike?

They are very sneaky about renewals. They won't send you a courtesy message letting you know your subscription is about to automatically renew. They do not have an option for you to opt out of auto renewal. My subscription auto-renewed, called the next day to let them know that I did not want to continue with the service and they denied me a refund. They won't work with you and will stick to their strict policies.

There is no native App to use Toky on iOS which is annoying since you have to use a third-party app and go to a lot of configuration. No help available from their end either. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having a landline and forwarding my calls to a cellphone line. Review collected by and hosted on G2.com.

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Toky Overview

What is Toky?

Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech to Text, and very affordable rates, be sure that your business’ communications needs will be taken care of.

Toky Details
Website
Discussions
Toky Community
Languages Supported
English, Portuguese, Spanish
Product Description

Receive calls from your website, social profiles and regular phones, all in one place


Seller Details
Seller
Toky Inc
Company Website
Year Founded
2014
HQ Location
Palo Alto, CA
Twitter
@TokyApp
892 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
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Toky Screenshots

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Toky Reviews

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Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Absolutely nothing unfortunately. This had been a mistake to switch to them. Review collected by and hosted on G2.com.

What do you dislike?

I switched to Toky from Aircall after using it for 2 years and what a mistake I have made.

The desktop app is horrendous. Their contact info will not sync with any CRM you use and you need to manually import contact info or manually save each. You also cannot save the contact from the desktop app. You have to use the browser and login to do that.

The phone app will not answer any phone calls. It just doesn’t work. I am using iPhone 11 with iOS 14 and this app just buggy. If do manage to call out and talk to a customer via the phone app, when you finish the call, it still will show that you’re on call forever until you force close the app.

Their support chat took 4 hours to help me answer 3 questions. They don’t respond on time and seem to not care. If you check their reviews on G2.com, they have the lowest customer service rating of any voip app I’ve seen. I should’ve checked that before switching.

Do yourself a favor and use anyone but them. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do yourself a favor and look elsewhere. Unless you want to deal with lack of basic features like DND, adding contacts from the app, constant bugs and lack of customer support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None. More problems than solutions from this product. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We use Toky for political meetings with 200 attendees that watch a livestream. We use MyMeet.no as speechlist and digital meeting software, and when a delegate needs to speak he adds himself to MyMeet and the Toky operator sees that and use the Toky excellent powerdialer. Review collected by and hosted on G2.com.

What do you dislike?

The way we use Toky there is no cons for us. That is why we come back to Toky solution and will use this for future political meetings where we can not meet. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I use the powerdialer feature and upload delegates. We rally need 100% uptime when we do live streaming and there is maybe 30 on the speechlist that want to speak. Toky did not fail a single time and that is so easy to use makes Toky a no brainer for our political meetings. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

People can`t meet these days, and some people have a hard time using digital tools with cameras and microphone, like Teams, Zoom or other meeting platform. Using MyMeet.no in combination with Toky is really great for non-technical delegates. Everybody can pick up the phon and be a part of the democracy in the meeting without technical barrier. Review collected by and hosted on G2.com.

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Enrollment Advisor
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I have been used the Toky for calling my Clients mainly international clients. For several year i have been used this Toky for dialing, sending a voice message to the client if they are not picking the call, we can record the call while we are speaking sending sms . This toky is cheap and very easy tool to use and communicate with our clients. we can access our reports also through Toky Review collected by and hosted on G2.com.

What do you dislike?

There is no dislike in this toky since it is user friendly and for calling it is very useful through toky we can dial to any countries Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I will recommend the toky tool to the other business person to use in their company since it will help them for easy communication and their employees can use the tool when they are speaking with their clients Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Benefits is with toky we can dial internationally we can speak to international clients and our clients if they are not picking the call once we leave the voice message they reply back to us and send sms it is very useful tool Review collected by and hosted on G2.com.

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CTO
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Use of use of the desktop portal, the 3rd party integrations and the mobile app Review collected by and hosted on G2.com.

What do you dislike?

Nothing, deeper integration with 3rd party software is coming and will prove even more useful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are linking our customer ticketing system with toky to enable sms communication with our operations around the world Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Facilidad de implementación, calidad de la llamada y el buen servicio de atención al cliente que tienen. Atienden muy rápidamente y solucionan cualquier duda de manera inmediata. Review collected by and hosted on G2.com.

What do you dislike?

Algunos apartados de la configuración del servicio estaban un poco escondidos y era difícil encontrarlos. Lo han mejorado con la última reestructuración del panel que han realizado. La calidad de la llamada es muy buena. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Contactar a través de chat es muy fácil y resuelven todas las dudas que tengas. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Todo nuestro servicio de preventa y posventa lo realizamos a través de Toky. Al estar integrados con diferentes herramientas nos facilitan el día a día. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Atención al cliente y que es un software bastante intuitivo para utilizar Review collected by and hosted on G2.com.

What do you dislike?

El software igualmente tiene funcionalidades pendientes de desarrollar que para nuestra empresa es un must to have. Tales como:

* Numero movil de España

* Que la opción ramificada de un IVR tenga independencia del IVR y pueda tener desviarse a un numero externo

* Que se pueda migrar a Hubspot la información de si un usuario ha pulsado 1 o 2 Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ahora podremos tener un registro claro de las llamadas perdidas ya que se crean como fichas nuevas en Hubspot Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Works great and automatically logs calls with our CRM system Review collected by and hosted on G2.com.

What do you dislike?

Only commentary would be I wish we could start taking notes pre-call and then continue taking notes post-call with the Mac App. You can ONLY take notes while calling, if the caller or you hang up and forget to click enter to confirm your notes, it's lost. Must be able to take notes and sync to CRM post-call. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easily scaling a softphone to our entire MDR/SDR team in an easy manner and be able to track, easily. Review collected by and hosted on G2.com.

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CTO e Desenvolvedor
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The price...

Since the beginning it was the most affordable price. We can implement our call center and scale on Toky. Review collected by and hosted on G2.com.

What do you dislike?

The zoho crm integration is not native on Zoho. A few information and details get left of. Like the information about the calls on the user profile and the call information on the desk plataform. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for a good service to start a call center solution. Toky is your provider.

They have good integrations and a lot of room to grow. The support is really active.

It worked for us. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used toky to implement and unify our call center toolchain. The price was always an issue since we didn't want to use a local provider because of the implantation costs and integration limitations.

Toky is cloud-based, so is quite easy to implement, move from or move to. Review collected by and hosted on G2.com.

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Office Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The bad end interface is easy to navigate so IVRs are super simple to set up and change. This also makes it easy to access VM, listen to call recordings, etc. Review collected by and hosted on G2.com.

What do you dislike?

Toky has some technical issues. We've often had issues with calls dropping, apps displaying error messages, calls having delay or static on one end, etc. Customer service is kind and responsive but they really don't follow up unless you nag them. At this moment, I have a call issue (static on one end of calls for a particular user) that I reached out to them about last Thursday. To date, I haven't heard back. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I believe this software would likely work well with a smaller company (10 employees or less). It may be because of the size of our company that we are having the issues we are. However, if you are as remote as we are, be aware that you may have serious technical issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're currently fully remote due to COVID and several of our employees already worked in other states. Toky allows us to take calls everywhere without callers having to use their personal number. Review collected by and hosted on G2.com.

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AG
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I used it for international calls, sms, call recording and dealing with clients from overseas using local numbers and everything is so nice. the call quality, 24 hours support and amazing software to use which is so easy. Review collected by and hosted on G2.com.

What do you dislike?

Once I changed password it remains in all the account only if you logout by yourself. Once password changed allthe devices should be logged out automatically. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's been more than 1 years I had been using toky for myself and my sales team. We all are happy with team of toky and their services. Toky really helped me to run my business in smooth way. I highly recommed toky to all the people . thank you so much for providing such a great services. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

NO PROBLEM A T ALL. IT REALLY HELPED ME TO DEAL WITH OVERSEAS CLIENT AND HELPED ME TO UPLIFT MY SALES Review collected by and hosted on G2.com.

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Inside Sales Manager - Mid Market
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the simplicity- its ease of function and simplicity in design. - Toky is really a good app for sales teams to bulk dial into countries / territories. Review collected by and hosted on G2.com.

What do you dislike?

Its bandwidth heavy if you use it from your laptop or computer - the app works well, however the forward (to your cell number while offline) is laggy sometimes - This is only for the general line number forwards and not direct line forwards. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Yes, go for it - it suits your budgeting , And is easy to find your way around - I've had no lags or bugs other than sticky slow loading issues, and besides being bandwidth heavy , Its been working ou - its very integratable with your other Apps. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sales team tracking and reporting is good in Toky Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

- Smooth integration with Intercom

- Best prices for outbound calls

- Good Support Review collected by and hosted on G2.com.

What do you dislike?

- The fact that there is no support during the weekend for my area yet Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having all our support communication in one channel Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Toky service is very flexible and everything you want to do you can, but the most amazing it's their support people. Review collected by and hosted on G2.com.

What do you dislike?

I'm sorry we haven't moved earlier to Toky! We should have moved to Toky a long time ago when we first got to know them. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Test first and you will get more confident. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wanted to stop managing our voip infrastructure, we had some particular configurations with Twilio numbers, etc but we were able to replicate our reality with Toky. Not having to lose time managing infrastructure it's great! Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Toky works very well for single-agent or multi-agent helpdesk scenarios. Their desktop client is top notch and their Android client works well too though we had some issues with bluetooth. It gracefully handles multiple people using multiple numbers and has a built in voice tree. Support is top notch. Been off and on with them for years for various reasons and had some terrible experiences at other providers. Review collected by and hosted on G2.com.

What do you dislike?

There is some "polish" missing on some small things including their click-to-call widget which is not optimized for SEO purposes and their Android app which has some issues with bluetooth. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Toky makes juggling multiple sales channels and phone numbers a breeze. Review collected by and hosted on G2.com.

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SDR
Internet
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It gives us easy access to call our clients and also messages basically like a phone. Review collected by and hosted on G2.com.

What do you dislike?

Nothing as of now as it favours me a lot. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Made sales person life easy as calling made easy by toky Review collected by and hosted on G2.com.

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Digital Marketing & Medejer
Retail
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

International numbers for all our Markets. Review collected by and hosted on G2.com.

What do you dislike?

Nothing specific. It could be more easy to setup Numbers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

For our international press department we Call to medias around the World to follow up on stories and Press releases, with local Numbers. We get great reports showing best performers etc. Review collected by and hosted on G2.com.

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CTO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Their design LOOKs good. But that's about it Review collected by and hosted on G2.com.

What do you dislike?

They assigned me a phone number that was already in use. When I contacted them about it they were dismissive and indifferent to the issue. When i later had to cancel my subscription that was a pain in the ass as well. I've probably spent 2-3 hours dealing with customer support, more than $100 on the service and I've gotten $0 value out of it. It's been a money and time sink. STAY AWAY! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't do it - Use Aircall or something else instead. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I was trying to solve our phone customer support. A shame that their own support is so horrible Review collected by and hosted on G2.com.

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Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Toky is a terribly overpriced and incompetently built VOIP product. The only Pro I can think of for Toky, is coming to the realisation that even in today's business environment, that western Silicon Valley startup companies can and do lie about what their products will do. This is hugely disappointing and if I was working at Toky, I would be ashamed to be a part of such a dishonest company, because Toky does not work in any respect for the word. Review collected by and hosted on G2.com.

What do you dislike?

Virtual phone systems should work at the same, or better level than non-virtual ones. Toky does not work at all. Constant call drop outs, talk lag, voice muffling, and just not redirecting calls at all. These are all issues that plagued experience using Toky. Not only that but the customer support team is hugely entitled, will take 48 hours to reply to you and will pawn you off to the next available support person so they don't have to deal with your issues. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Avoid like the plague, this product is toxic with toxic minded management - invest your money into a local system that will not drop calls for you. Read the Terms of service very carefully. Buyer beware. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Toky was supposed to be our entire call forwarding system, instead, it became a system that held our business back and stifled growth through failure to route calls correctly and burned bridges with clients who couldn't trust our systems. Think very carefully about using this tool as the management have no intention of fixing these issues. Review collected by and hosted on G2.com.

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Response from Germán Andrés Castaño Vásquez of Toky

Hello Denym,

We regret that you consider your experience with our service so bad. Our team worked on the solution of the presented inconveniences, but we found that the problem with your account was due to factors external to our platform.

We tried to find a solution with you, taking into account the compliance of our terms of service, where we state that we can not give refunds, but it was not possible.

We are sorry for the difficulties presented that led you to write this review, but I assure you that we did our best to provide a solution from our side, but sadly, the answer was outside our platform and our reach

AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The low cost and interface were the motivating factors to move to them. Review collected by and hosted on G2.com.

What do you dislike?

Bugs, but I know they are working on them. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not make the same mistake as we did and get hooked in due to the lower cost. It's NOT worth it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Call centre system. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Pipedrive integration is what why we chose Toky. It's great that it logs the call without us having to manually do it. Plus, you can get right to the call recording from Pipedrive. Review collected by and hosted on G2.com.

What do you dislike?

It does not log every call. For some reason, maybe 3 out of 10 calls, it does not log. We have not yet reached out to Toky to see why. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try the trial before signing up. Make sure it's right for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Call recording is a benefit we didn't foresee as being helpful, but it is extremely helpful, especially when training new-hires. Speed is the main problem we're solving. We're able to increase the amount of dials per day. Review collected by and hosted on G2.com.

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Sale Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I loved how easy this was to set up. I signed up for the free account and had everything set up in 2 hours. Showed my boss and he purchased the annual subscription right then. Review collected by and hosted on G2.com.

What do you dislike?

There is not too much to dislike here because it feels like the have most of their bases covered with features. We do wish that they would have a little more flexibility with their API so that my developer can do some more custom stuff for our support team. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Sign up for the free and account. You will most likely purchase it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Toky strictly for our support team/incoming calls. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

1) dynamic support that cares to improve

2) good analytics that are well thought out, functional

3) easy to add/subtract new agents

4) solid functional integrations to Slack, Hubspot and so on Review collected by and hosted on G2.com.

What do you dislike?

1) IVR is decent but not always intuitive

2) more integration opportunities for Slack (maybe there are, haven't seen yet)

3) call history can be a little slow to load at times, but refreshing the page seems to work Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

using it for call center purposes. Track call follow ups in slack, look at call attempt/outbound/inbound ratios Review collected by and hosted on G2.com.

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AD
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like that it ties into other apps we use as an online company. Their help team tries to be good too. Review collected by and hosted on G2.com.

What do you dislike?

I don't like the inconsistencies. Calling out is clear, but when customers call in, more than not, I sound choppy to the people on the other end. Also, randomly, I will get calls forwarded to my phone, even though I didn't have that setting in place. The pop up notifications on my desktop also come and go, which is frustrating. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Benefits are not having to use landlines and buttons. Review collected by and hosted on G2.com.

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Co-Founder & COO
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Has all the benefits of a corporate phone system, including PBX, IVR, and voice messaging. I really like the features of click to call from my web page, and the slack integration. The web app is very good and easy to use, audio is crisp and almost without delay, works on every computer and os that we have tried. Our favourite feature is the integration with HubSpot, now we have our entire customer's database linked to an audio record of every call that we have made with that customer. support is awesome, setting up and maintaining is easy. Review collected by and hosted on G2.com.

What do you dislike?

You cannot connect physical IP phones, they don't have an IOS app, and the recommended softphone is a paid version. billing is by the user, and sometimes you need just a group line. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Double check the plan that you are signing to, sometimes terms can be tricky. Be sure to have your custom audio greetings, the feature is amazing and you will look really professional. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our whole phone communications runs on Toky. Review collected by and hosted on G2.com.

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Account Executive
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It was so easy to set up. In 15 mins i had 4 agents and a phone tree set up with all custom recordings. Also the price is amazing for what you are getting. Review collected by and hosted on G2.com.

What do you dislike?

I just started using it so I do not have any complaints yet. I will update my review if I find any. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to provide an easy and affordable outlet for my customer to reach my team. Review collected by and hosted on G2.com.

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