1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Software](https://www.g2.com/categories/contact-center) 4. [Toku Contact Centre Discussions](https://www.g2.com/products/toku-contact-centre/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_503de88a0f92c5204f96fb50f9120bd1/toku-contact-centre.png "Product Avatar Image") ](/products/toku-contact-centre/reviews) [ Toku Contact Centre ](/products/toku-contact-centre/reviews) (4)4.7/5 Toku Contact Centre is an enterprise-grade, cloud-native platform built for organisations managing customer engagement across multiple markets and regions. It brings voice, SMS, email, chat, and messaging into a single browser-based agent workspace, giving teams full customer context and reducing operational complexity. Supervisors get real-time visibility into performance through live dashboards and configurable KPIs, while skills-based and priority-based routing ensures each interaction is handled by the most qualified available agent. Toku supports multi-region deployments with built-in redundancy and flexible hosting options to meet data residency and regulatory requirements. The platform integrates easily with enterprise systems through an API-first architecture and pre-built connectors, and includes a no-code workflow designer for building automated customer journeys. Native AI capabilities, including intelligent voice and chat agents, real-time transcription, and automated summaries, help teams reduce manual work, improve service consistency, and scale customer operations with confidence. Show More * * * ### 100.0 Nps Score Already have Toku Contact Centre? ### All Toku Contact Centre Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Toku Connect used for? ](/discussions/what-is-toku-connect-used-for) What is Toku Connect used for? [ Contact Center Software ](https://www.g2.com/tags/contact-center-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Toku+Contact+Centre+questions+and+get+answers+from+expert+users+in+our+Toku+Contact+Centre+Discussions+section.&title=Toku+Contact+Centre+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftoku-contact-centre%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Toku+Contact+Centre+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftoku-contact-centre%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftoku-contact-centre%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Toku+Contact+Centre+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftoku-contact-centre%2Fdiscuss%0aAsk+Toku+Contact+Centre+questions+and+get+answers+from+expert+users+in+our+Toku+Contact+Centre+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Toku+Contact+Centre+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftoku-contact-centre%2Fdiscuss%0aAsk+Toku+Contact+Centre+questions+and+get+answers+from+expert+users+in+our+Toku+Contact+Centre+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/toku-contact-centre/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/454bbe8c614a065ac320739965919ced/toku-contact-centre.svg "Product Avatar Image") ### Have you used Toku Contact Centre before? Answer a few questions to help the Toku Contact Centre community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftoku-contact-centre%2Fdiscuss%3Fsmall_ask%3Dtoku-contact-centre) No