RT
Roberto T.
Retail Shipping Supervisor
Hospitality
Small-Business (50 or fewer emp.)
"Our online store is protected from fraudsters with Token of Trust verifications"
5/5
What do you like best about Token of Trust?

Token of Trust is the last line of defense against fraudulent orders in our online store. I'm very satisfied with how quick and easy it is to use Token of Trust to verify our customers. I feel more confident with Token of Trust at our side before new high value orders to new customers are fulfilled. Also, we seldomly hear any complaints from customers about Token of Trust's verifiation process. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

Token of Trust is very strict when it comes to permissions and protecting consumer privacy - which makes sense and is a good thing. However, after one of our team members left the company, we noticed that they were the only person with sufficient access to view submitted documents. In order to gain this access for another team member, we need to have another team member go through a background check. Review collected by and hosted on G2.com.

Response from Austin O'Brion of Token of Trust

We're glad to hear that you appreciate our timely responses for verification. We understand the importance of faster response times to emails and are working to improve in this area. Thank you for your feedback.

Verified User in Electrical/Electronic Manufacturing
AE
Verified User in Electrical/Electronic Manufacturing
Mid-Market (51-1000 emp.)
"Reliable and compliant service provider for 3+ Years"
5/5
What do you like best about Token of Trust?

Thanks to Token of Trust, we’ve been able to stay compliant over the past three years in which we’ve used their services. During this time, there were a lot of regulatory changes and Token of Trust’s success team was proactive in helping us navigate them. It’s been a very important part of our compliance tool set and has been a good value. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

Nothing. Token of Trust is super great to work with. Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Verified User in Legal Services
Mid-Market (51-1000 emp.)
"5+ years - Token of Trust is the been the best KYC and AML system I've used!"
5/5
What do you like best about Token of Trust?

Easy to invite clients to get verified. Clients find the identity verification process to be quite effortless. Tracking the progress clients within the KYC and AML process is easy. The tools are very reliable and always do what we’d expect. Top notch customer service! Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

Given that Token of Trust is headquartered in the United States and that our offices are located throughout Europe and the Middle East, we initially had concerns about the company’s response time to support issues — we’ve had ZERO problems with this. Their customer success team is quick to respond when there have ever been any questions. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
EH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Token of Trust is great for Telehealth"
5/5
What do you like best about Token of Trust?

What I love most about Token of Trust for Telehealth is its seamless verification process for patients and practitioners. It ensures a secure and trustworthy experience for everyone involved. Patients can easily verify their identity, making interactions smoother and more secure. Practitioners benefit from streamlined credential verification, enhancing their credibility and fostering trust with patients. With Token of Trust, telehealth becomes not only efficient but also exceptionally reliable, contributing to a positive and optimistic future for remote healthcare. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

What I appreciate most about Token of Trust is its commitment to seamless verification for telehealth, ensuring a secure and trustworthy experience for patients and practitioners alike. Review collected by and hosted on G2.com.

CE
Craig E.
Small-Business (50 or fewer emp.)
"Trust is it!"
5/5
What do you like best about Token of Trust?

Token of Trust worked with us to establish a workflow that was ideal for our business. Ultimately, it created more transparency and trust within our own platform. 1+ year and happy with it. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

It was not plug and play from day one but that was mainly due to our business specific needs Review collected by and hosted on G2.com.

Response from Austin O'Brion of Token of Trust

We are delighted to hear that Token of Trust has been able to establish a KYC workflow that is ideal for your business, ultimately resulting in increased transparency and trust within your platform. Building strong compliance partnerships and understanding our customers' unique needs is at the core of our approach, and we are thrilled that it has made a positive impact on your business!

Verified User in Internet
AI
Verified User in Internet
Small-Business (50 or fewer emp.)
"Best Customer Service for ID Verification"
5/5
What do you like best about Token of Trust?

Token of Trust went above and beyond in supporting our integration with their service. We used their "white glove service" to get set up and they walked us through everything that was needed to get set up and running. There were even places where we weren't aware that we'd need identity verification, but that their team pointed out to us. Their service team members are technically inclined and very helpful. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

Token of Trust is the best identity verification solution we've come across. I'd use it for any other projects again in the future. Review collected by and hosted on G2.com.

Nayiem W.
NW
Nayiem W.
Founder & CEO
Small-Business (50 or fewer emp.)
"Turnkey Age Verification & KYC Services"
5/5
What do you like best about Token of Trust?

Integrating Token of Trust services seamlessly into our onboarding process was crucial, and admittedly, it's a tricky endeavor. This made the standout communication and support we received from the Token of Trust team absolutely critical. Unlike our experiences with other providers, where support was sketchy or even absent, Token of Trust went the extra mile. They provided us with a dedicated Customer Success Manager and had full-time support staff, ensuring that our integration went smoothly and that we're always in sync with the best industry practices. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

The Token of Trust platform has a lot of capabilities they have not yet exposed for us to use. We look forward to seeing those turned out sooner than later. Review collected by and hosted on G2.com.

Verified User in Tobacco
AT
Verified User in Tobacco
Small-Business (50 or fewer emp.)
"Big Time Saver for Compliance"
5/5
What do you like best about Token of Trust?

Token of Trust helps us to save time with heavy data filled reports that would otherwise require additional employee(s). Token of Trust has a quick response rate that makes resolving problems easy. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

Token prefers hands on meetings and such. Review collected by and hosted on G2.com.

Response from Austin O'Brion of Token of Trust

Thank you! We're thrilled to hear that our platform has been a time-saver for you and that the ease of it helps you handle heavy data-filled compliance reports without the need for additional employees. Our quick response rate and efficient problem resolution are designed to make your experience seamless.

We apologize if you find our preference for hands-on meetings to be a downside. As we fine-tune our compliance products, we value your direct feedback in these meetings. That said, we will take your feedback on these meetings into consideration as we continue to improve our services.

Thank you again for choosing Token of Trust!

Verified User in Food & Beverages
EF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Best tool for fighting eCommerce fraud"
5/5
What do you like best about Token of Trust?

We've been using Token of Trust for over 4 years and our team finds it critical to their every day work. Our customers don't complain about the verification process and it helps up operate compliantly as well as keep fraud minimized. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

Nothing to dislke about Token of Trust. Very satisfied with it as an identity verification and fraud prevention software. Review collected by and hosted on G2.com.

Verified User in Internet
UI
Verified User in Internet
Small-Business (50 or fewer emp.)
"Finally... An Identity Verification That's Blowing Our Minds!"
5/5
What do you like best about Token of Trust?

Token of Trust is a KYC solution that fits seamlessly into web3 projects. Review collected by and hosted on G2.com.

What do you dislike about Token of Trust?

It's hands down the best kyc and identity verification solution out there for small and mid-size operations. I can't think of anything negative. Review collected by and hosted on G2.com.