Seems to have all the features we are looking for, unfortunately, nothing works as advertised. Review collected by and hosted on G2.com.

Terrible customer support, the most basic things don't work. Multiple text messages into their help center lands you with people who just don't bother giving you answers that make any sense, pretty sure they don't have any support people and use some artificial intelligence solution instead. Either way, it's a horrible customer onboarding experience which leads to making customers not just wanting to walk away, but leaves them angry and frustrated. Review collected by and hosted on G2.com.

The calendar for sure. I know that's a common feature for these apps but it's amazing to me. I'm also using triggers for most of my Emails, especially for checkout follow ups. This has been great for us because we get a lot more repeat customers and awesome reviews now. Review collected by and hosted on G2.com.

The dark mode feature doesn't work on my chromebook. I really wanted it to as well because I usually do some last minute messages at the end of the day when I'm in bed. I emailed them and they said it's going to be fixed in the next version so maybe I won't have any problems soon. Review collected by and hosted on G2.com.

I know it's not very interesting to talk about pricing, but that's really my main criteria since I manage a bunch of properties. Kigo and Guesty take between 3 and 5% of my booking income, which amounts to a LOT of cash. Tokeet uses a flat monthly fee, and it's only a few dollars per property. I'm saving a lot of money every month just by using them. It has all the same features too so I'm not sure why they're not more popular. Review collected by and hosted on G2.com.

The only thing that bothered me was the initial setup - there's no video guide or anything, so you kind of just open up the app and follow the tooltips. You really need a little more help than that if you want to get moving quicker, but you have to find it yourself on their help guides. I wish I knew that a little sooner, but it's easy now. Review collected by and hosted on G2.com.

The automation features are very simple to use, so my company is basically handling all of the standard rental communications/inquiries on its own now. I had a couple other rental management programs before this one and they never got the automation part right...it's extremely important to me.

There's also the calendar I have to mention - this is by far the best master calendar feature I've seen yet. They sync up 8 different channels and 6 properties of mine into something I can actually read. The amount of control I have here is crazy too. Review collected by and hosted on G2.com.

I don't want to be one of those people who just harps on and on about how a company is the best in the world, so I'll mention something: it takes a few days to fully understand the program. There's a ton of features and they put a lot of control in your hands. Synching up all the channels is the easy part, but you'll need to read through the documentation to really start learning how to do more complex stuff like making more complex automation templates and stuff. Review collected by and hosted on G2.com.

The developers are consistent with updating new features and customer support is very responsive. Review collected by and hosted on G2.com.

The only improvement I could suggest is to have an option to turn off instant booking from Airbnb. Review collected by and hosted on G2.com.