--- title: Tock Reviews meta\_title: 'Tock Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 96 reviews by the users' company size, role or industry to find out how Tock works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 96 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Reservation url: https://www.g2.com/categories/reservation --- ### Tock Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **effective guest communication** and seamless integration features of Tock for reservations. [(1 mentions)](https://www.g2.com/products/tock/reviews?filters%5Bsentiment_snippet%5D=1350727&qs=pros-and-cons#reviews) Users find Tock to be **efficient and easy to use** , enhancing their reservation and communication experience. [(1 mentions)](https://www.g2.com/products/tock/reviews?filters%5Bsentiment_snippet%5D=1349569&qs=pros-and-cons#reviews) Users find Tock to be **efficient and user-friendly** , enhancing their reservation and guest communication experience. [(1 mentions)](https://www.g2.com/products/tock/reviews?filters%5Bsentiment_snippet%5D=1350448&qs=pros-and-cons#reviews) Users value Tock's **superior guest communication and integrations** , making reservation management efficient and straightforward. [(1 mentions)](https://www.g2.com/products/tock/reviews?filters%5Bsentiment_snippet%5D=1350492&qs=pros-and-cons#reviews) Users appreciate the **efficient reservation management** offered by Tock, noting excellent guest communication and integration. [(1 mentions)](https://www.g2.com/products/tock/reviews?filters%5Bsentiment_snippet%5D=1348984&qs=pros-and-cons#reviews) Users find Tock's navigation **unintuitive** , making it challenging to manage reports and reservations effectively. [(1 mentions)](https://www.g2.com/products/tock/reviews?filters%5Bsentiment_snippet%5D=1350509&qs=pros-and-cons#reviews) Users find Tock's interface to be **not user-friendly** , making navigation through reports and reservations challenging. [(1 mentions)](https://www.g2.com/products/tock/reviews?filters%5Bsentiment_snippet%5D=1349226&qs=pros-and-cons#reviews) Users find Tock's navigation **unintuitive** , making it difficult to manage reports and reservations efficiently. [(1 mentions)](https://www.g2.com/products/tock/reviews?filters%5Bsentiment_snippet%5D=1350788&qs=pros-and-cons#reviews) Users find the **reservation system unintuitive** , indicating challenges in navigation for reports and management. [(1 mentions)](https://www.g2.com/products/tock/reviews?filters%5Bsentiment_snippet%5D=1349400&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Tock ##### 1. Communication Users appreciate the **effective guest communication** and seamless integration features of Tock for reservations. [ See 1 mentions ](https://www.g2.com/products/tock/reviews?filters%5Bsentiment_snippet%5D=1350727&qs=pros-and-cons#reviews) See Related User Reviews BW Ben W. Mid-Market (51-1000 emp.) 5.0/5 "Tock is efficent and easy to use." What do you like about Tock? Tock is efficent and easy to use for making reservations. The guest communication and integration is better than most. ##### 2. Ease of Use Users find Tock to be **efficient and easy to use** , enhancing their reservation and communication experience. [ See 1 mentions ](https://www.g2.com/products/tock/reviews?filters%5Bsentiment_snippet%5D=1349569&qs=pros-and-cons#reviews) See Related User Reviews BW Ben W. Mid-Market (51-1000 emp.) 5.0/5 "Tock is efficent and easy to use." What do you like about Tock? Tock is efficent and easy to use for making reservations. The guest communication and integration is better than most. ##### 3. Efficiency Users find Tock to be **efficient and user-friendly** , enhancing their reservation and guest communication experience. [ See 1 mentions ](https://www.g2.com/products/tock/reviews?filters%5Bsentiment_snippet%5D=1350448&qs=pros-and-cons#reviews) See Related User Reviews BW Ben W. Mid-Market (51-1000 emp.) 5.0/5 "Tock is efficent and easy to use." What do you like about Tock? Tock is efficent and easy to use for making reservations. The guest communication and integration is better than most. ##### 4. Integrations Users value Tock's **superior guest communication and integrations** , making reservation management efficient and straightforward. [ See 1 mentions ](https://www.g2.com/products/tock/reviews?filters%5Bsentiment_snippet%5D=1350492&qs=pros-and-cons#reviews) See Related User Reviews BW Ben W. Mid-Market (51-1000 emp.) 5.0/5 "Tock is efficent and easy to use." What do you like about Tock? Tock is efficent and easy to use for making reservations. The guest communication and integration is better than most. ##### 5. Reservations Management Users appreciate the **efficient reservation management** offered by Tock, noting excellent guest communication and integration. [ See 1 mentions ](https://www.g2.com/products/tock/reviews?filters%5Bsentiment_snippet%5D=1348984&qs=pros-and-cons#reviews) See Related User Reviews BW Ben W. Mid-Market (51-1000 emp.) 5.0/5 "Tock is efficent and easy to use." What do you like about Tock? Tock is efficent and easy to use for making reservations. The guest communication and integration is better than most. ### Top Cons or Disadvantages of Tock ##### 1. Navigation Issues Users find Tock's navigation **unintuitive** , making it challenging to manage reports and reservations effectively. [ See 1 mentions ](https://www.g2.com/products/tock/reviews?filters%5Bsentiment_snippet%5D=1350509&qs=pros-and-cons#reviews) See Related User Reviews BW Ben W. Mid-Market (51-1000 emp.) 5.0/5 "Tock is efficent and easy to use." What do you dislike about Tock? it's sometimes a little unintuitive and could be eaiser to navigate through reports and reservation management ##### 2. Not User-Friendly Users find Tock's interface to be **not user-friendly** , making navigation through reports and reservations challenging. [ See 1 mentions ](https://www.g2.com/products/tock/reviews?filters%5Bsentiment_snippet%5D=1349226&qs=pros-and-cons#reviews) See Related User Reviews BW Ben W. Mid-Market (51-1000 emp.) 5.0/5 "Tock is efficent and easy to use." What do you dislike about Tock? it's sometimes a little unintuitive and could be eaiser to navigate through reports and reservation management ##### 3. Poor Navigation Users find Tock's navigation **unintuitive** , making it difficult to manage reports and reservations efficiently. [ See 1 mentions ](https://www.g2.com/products/tock/reviews?filters%5Bsentiment_snippet%5D=1350788&qs=pros-and-cons#reviews) See Related User Reviews BW Ben W. Mid-Market (51-1000 emp.) 5.0/5 "Tock is efficent and easy to use." What do you dislike about Tock? it's sometimes a little unintuitive and could be eaiser to navigate through reports and reservation management ##### 4. Reservation System Issues Users find the **reservation system unintuitive** , indicating challenges in navigation for reports and management. [ See 1 mentions ](https://www.g2.com/products/tock/reviews?filters%5Bsentiment_snippet%5D=1349400&qs=pros-and-cons#reviews) See Related User Reviews BW Ben W. Mid-Market (51-1000 emp.) 5.0/5 "Tock is efficent and easy to use." What do you dislike about Tock? it's sometimes a little unintuitive and could be eaiser to navigate through reports and reservation management ## Top-Rated Alternatives [ ![OpenTable for Restaurants](https://images.g2crowd.com/uploads/product/hd_favicon/4b7e2cd35c09c77fa4cd0dedc105ac8f/opentable-for-restaurants.svg "OpenTable for Restaurants") OpenTable for Restaurants 4.4/5(284) ](https://www.g2.com/products/opentable-for-restaurants/reviews) [ ![Toast](https://images.g2crowd.com/uploads/product/hd_favicon/d30e14b19155fd76ac383dcfab4c11f3/toast.svg "Toast") Toast 4.2/5(371) ](https://www.g2.com/products/toast/reviews) [ ![Owner.com](https://images.g2crowd.com/uploads/product/hd_favicon/9a43d79578d948ee48849114b86b2603/owner-com%282%29.svg "Owner.com") Owner.com 4.8/5(415) ](https://www.g2.com/products/owner-com/reviews) [ View All Alternatives ](https://www.g2.com/products/tock/competitors/alternatives) ![Erin R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin R.") ER Erin R. General Manager Small-Business (50 or fewer emp.) 8/7/2024 "Optimizing Guest Experience and Sraffing" 3.5/5 What do you like best about Tock? Accepting reservations on Tock for our small tasting room allows us to be best prepared for our guests and provide them a customized experience. We also appreciate the data insights we gain from the platform and use this to make operational improvements. Review collected by and hosted on G2.com. What do you dislike about Tock? It can be cumbersome to set ylup your offerings in an efficient way, for example products or add-ons must be individually created for each experience, rather than created once and added to each experience, if they needs to be edited, it has to be done several times depending on the number of experiences that offer that item. Review collected by and hosted on G2.com. What problems is Tock solving and how is that benefiting you? tock is continually updating and we appreciate that multiple experiences can now be offered on the same tables. It woukd be great if experiences that are offered on in-house could be offered on tables with experiences offered online. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Reto B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reto B.") RB Reto B. Manager Small-Business (50 or fewer emp.) 8/13/2024 "Tock is dynamic and beneficial for our business." 4/5 What do you like best about Tock? I enjoy how quickly we get support responses. I have always said that you can tell Tock is a tech company founded by and for Hospitality professionals. I enjoy that Tock is highly customizable and valuse efficiency in terms of duplicating experiences, communication preferences, item pricing, etc. Review collected by and hosted on G2.com. What do you dislike about Tock? Gift cards! I would love to be able to offer gift cards through Tock... Review collected by and hosted on G2.com. What problems is Tock solving and how is that benefiting you? We replaced our impromptu/DIY ordering system (created quickly out of necessity at the beginning of COVID) with Tock on 2020/21. Tock has been invaluable to our continued success of a pickup meal program that we didn't expect would still exist when major COVID restrictions were lifted and people started throwing parties again. Most important to this are 1) custome support, 2) adaptability, 3) efficient duplication and creation of experiences, with highyly customizable features. Review collected by and hosted on G2.com. Show More Response from Dezie O of Tock [Editedit](https://www.g2.com/survey_responses/tock-review-10000362/official_response/edit) Thank you for the positive feedback, Reto! We're trilled to hear that you find Tock dynamic and beneficial for your business. Our team takes pride in providing quick and efficient support to our customers, and we're glad to hear that it has been valuable to you! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") GR Verified User in Restaurants Small-Business (50 or fewer emp.) 9/10/2024 Guest users or non-business users of the software, not included in G2 scores. "Easy to use for restaurants" 4.5/5 What do you like best about Tock? I personally really enjoy using Tock. It's quite easy to use. It's very useful for the restaurant I work at since there's omakase and guests' are able to book and pay in advance. I also like how guests are able to pre-pay for add-ons as well. The customer service for Tock is top notch too. Review collected by and hosted on G2.com. What do you dislike about Tock? Although Tock is great overall, something that really irks me is that it continues to log me out almost every week. Very minimal, but definitely still an annoying inconvenience. I also don't enjoy the guest profiles on Tock, it's quite complicated and not super simple. We recently transitioned to having both a pre-paid menu and also an ala-carte dining menu. Personally, I don't prefer Tock for the dining room side.. I feel as if it's not super organized compared to other platforms. Also you're not able to block off reservations for certain periods of time. Review collected by and hosted on G2.com. What problems is Tock solving and how is that benefiting you? Guests are able to book omakase dinners in advance and pay beforehand. They're also able to pay for the add-ons as well. This makes it easier since we usually always have an accurate count and reduces guests to not show up to their reservation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JC Jesse C. Tasting Room Lead Mid-Market (51-1000 emp.) 6/24/2024 "Very intuitively interface" 5/5 What do you like best about Tock? Very easy to use. The concept and design are very simple but Tock has so many useful features. The user experience is easy and simple on both the customer and the business side of things. If I owned my own business, then I would definitely use Tock. I has completely revamped and disrupted to entire wine industry. The company I use it for, is a winery, but its application can be used for many different industries. Review collected by and hosted on G2.com. What do you dislike about Tock? One idea that comes to mind, is giving the customer the ability to mark down that they will be late for a reservation. A common encounter with customers is them calling to let me know they are late. If the customer has the ability on their end, it would save our employees an enormous amount of time, not taling on the phone when we could be doing other tasks Review collected by and hosted on G2.com. What problems is Tock solving and how is that benefiting you? It makes the reservation system easy and seamless so that our employees ca. focus on other tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SM Sharon M. General Manager Small-Business (50 or fewer emp.) 8/14/2024 "Easy to use" 5/5 What do you like best about Tock? Tock's interface is super easy to understand and use. Anyone who has had experienceusing any other interface will be able to easily understand and comprehend Tock. As a business, we can contact guests via text message, which is easier than a phone call on a Friday night. Review collected by and hosted on G2.com. What do you dislike about Tock? The only features that need some work are the reassigning of tables/bar seats. When moving reservations, you dont get a warning screen. You have to really pay attention to the status box around the floorplan showing you every time something is moved if its been assigned properly. Kind of easy to miss. Review collected by and hosted on G2.com. What problems is Tock solving and how is that benefiting you? When I have needed support from Tock, they have always answered promptly. I am unaware of any major issues when using the platform. Review collected by and hosted on G2.com. Show More Response from Dezie O of Tock [Editedit](https://www.g2.com/survey_responses/tock-review-10004446/official_response/edit) Sharon, thank you for taking the time to share your experience with us! We appreciate the feedback around reassigning of tables/bar seats and will make sure it’s heard by the right team. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CS Cameron S. Sales & Marketing Manager Mid-Market (51-1000 emp.) 8/8/2024 "A good solution for reservations & restaurant event ticket sales in one" 3.5/5 What do you like best about Tock? Before using Tock we had to use a second platform to sell tickets for wine dinners and educational events we hold at the restaurant. With Tock, we're able to do it all in one place. There's always a way to accommodate a special reservations floorplan and the personalized support to get there is on point. On the floor we seat over 1000 guests and have multiple iPads running the program at one time so it works for large scale operations. Review collected by and hosted on G2.com. What do you dislike about Tock? We've had some issues when the app has made updates, but I think that can be said for all cloud based SAS. Review collected by and hosted on G2.com. What problems is Tock solving and how is that benefiting you? Tock solved our issues of taking deposits for reservations and charging for ticketed events while taking regular reservations all in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GP Glen P. Owner / Manager Small-Business (50 or fewer emp.) 6/12/2024 "Easy to Use Reservation System with Great Customer Support" 5/5 What do you like best about Tock? If you have any issues with the system or questions that you need answered, there is always a human that's just a phone call away. We've never had to wait for very long when calling for customer support, and they've always been able to either resolve the issue or talk us through fixing it ourselves in order for us to be able to use the system more efficiently. Review collected by and hosted on G2.com. What do you dislike about Tock? The only downside that I've found with Tock is when trying to work with reservations while using the app on my phone versus the website or app on a tablet. The size of the phone makes it more difficult to deal with, but it is doable. Review collected by and hosted on G2.com. What problems is Tock solving and how is that benefiting you? Tock allows us to accept reservations easily for our space. It also allows us to set variable deposits depending on the day of the week and / or party size of the groups that are reserving tables. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![emily S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "emily S.") ES emily S. General Manager Small-Business (50 or fewer emp.) 8/7/2024 "Great for the guest, frustrations abound for Restaurant back end." 4/5 What do you like best about Tock? Tock has a ton of upsides such being able to clearly and easily plot your floor plan, seat and move tables, and make pertinent notes visible to hosts or other managers. The waitlist is also very inuitive and the messaging features with both template and custom message options are amazing and super helpful. Customer support is also readily avaialble and has always been wonderful! Also the ease for guests as well. We always have guests compliment how easy it waas to make a resertvation! Review collected by and hosted on G2.com. What do you dislike about Tock? The parts that are the downsides for me is how overly complicated setting a service up can be, especially special hours/services/events. It could be MUCH simpler to set up and do the same thing in the end. Also the back end is not organized well in term of viewing reports or getting data. Reports for events for example are in a sub menu of "Item Income Summary" instead of the reports area. It can cause a lot of extra leg work getting the infirmation needed. Review collected by and hosted on G2.com. What problems is Tock solving and how is that benefiting you? Tock takes a lot of potentially confusiong information for guests and makes choosing what dining area thwy would like with ease, as well as providing a great platform to set up events and special services within the restaurant. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Natalie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natalie P.") NP Natalie P. Director of the Crested Butte Wine + Food Festival Small-Business (50 or fewer emp.) 8/7/2024 "Crested Butte Wine + Food Festival" 2/5 What do you like best about Tock? Customer service was stellar. Every time we needed something the team was there to answer. Review collected by and hosted on G2.com. What do you dislike about Tock? The software cannot handle running a festival format event. We had multiple ticket types per event within the festival and keeping track of all attendees was impossible to do in app. In addition to that Tock did not allow us to capture zip code data without a work around. And, people can opt out of sharing their email address with us which made reminders outside of the app impossible. Review collected by and hosted on G2.com. What problems is Tock solving and how is that benefiting you? We sell tickets to our annual Wine + Food Festival and Tock is built for selling tickets to an event - but not to a festival. Review collected by and hosted on G2.com. Show More Response from Dezie O of Tock [Editedit](https://www.g2.com/survey_responses/tock-review-9975767/official_response/edit) Natalie, we're pleased to hear that you had a positive experience with our customer service team! We appreciate your feedback around managing a festival format event. Your feedback is valuable to us and we will make sure it’s heard by the right team. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Joe B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe B.") JB Joe B. Professional Freelancer Small-Business (50 or fewer emp.) 8/8/2024 "Easy to use, manage and quick confirmations." 4/5 What do you like best about Tock? I like that I can easily book for our customers. I can get suggestions for restaurants when traveling. Lastly, it is easy to make changes. Review collected by and hosted on G2.com. What do you dislike about Tock? I'm not too fond of, that as a business it is not easy to integrate with our wine direct and use the customers' credit cards on file. We have to input it again into TOCK. I also do not like that it is not easy to merge a customer's account if we find duplicates because they used another email. These 2 things are my biggest pet peeves. Review collected by and hosted on G2.com. What problems is Tock solving and how is that benefiting you? It is allowing our guest to make reservations in our tasting room. It allows us more time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ##### Categories on G2 [Restaurant Management](https://www.g2.com/categories/restaurant-management)[Food Delivery](https://www.g2.com/categories/food-delivery-software)[Restaurant Reservations](https://www.g2.com/categories/restaurant-reservations) ##### Explore More [Which media monitoring software is easiest to use](https://www.g2.com/discussions/which-media-monitoring-software-is-easiest-to-use)[Which digital communications governance platforms catch regulatory exceptions and suspicious communications patterns automatically?](https://www.g2.com/discussions/which-digital-communications-governance-platforms-catch-regulatory-exceptions-and-suspicious-communications-patterns-automatically)[Which database comparison tools have advanced filtering options that let teams focus on critical differences only?](https://www.g2.com/discussions/which-database-comparison-tools-have-advanced-filtering-options-that-let-teams-focus-on-critical-differences-only) [What's the best sales engagement platform for SaaS companies running a mix of inbound and outbound with a product-led growth motion?](https://www.g2.com/discussions/what-s-the-best-sales-engagement-platform-for-saas-companies-running-a-mix-of-inbound-and-outbound-with-a-product-led-growth-motion)[Best ATS Software](https://www.g2.com/discussions/best-ats-software-for-tracking-job-applicants)[Pros and Cons Details](https://www.g2.com/products/tock/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)