--- title: Tock Reviews meta_title: 'Tock Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 96 reviews by the users' company size, role or industry to find out how Tock works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 96 scale: '5' date_modified: '2026-08-07' parent_category: name: Reservation url: https://www.g2.com/categories/reservation --- # Tock Reviews **Vendor:** Tock **Category:** [Restaurant Reservations Software](https://www.g2.com/categories/restaurant-reservations) **Average Rating:** 4.2/5.0 **Total Reviews:** 96 ## About Tock Tock is the reservation and table management platform that works for the hospitality industry. For over a decade, Tock has been working to create solutions to the industry’s toughest problems. From eliminating no-shows to controlling costs, Tock builds tools that help businesses adapt to hospitality’s ever-changing needs through greater creativity and control. Restaurants, wineries, hotels, and bars all around the world love Tock for its flexibility, customization, and world-class support. ## Tock Pros & Cons **What users like:** - Users appreciate the **effective guest communication** and seamless integration features of Tock for reservations. (1 reviews) - Users find Tock to be **efficient and easy to use** , enhancing their reservation and communication experience. (1 reviews) - Users find Tock to be **efficient and user-friendly** , enhancing their reservation and guest communication experience. (1 reviews) - Users value Tock's **superior guest communication and integrations** , making reservation management efficient and straightforward. (1 reviews) - Users appreciate the **efficient reservation management** offered by Tock, noting excellent guest communication and integration. (1 reviews) **What users dislike:** - Users find Tock's navigation **unintuitive** , making it challenging to manage reports and reservations effectively. (1 reviews) - Users find Tock's interface to be **not user-friendly** , making navigation through reports and reservations challenging. (1 reviews) - Users find Tock's navigation **unintuitive** , making it difficult to manage reports and reservations efficiently. (1 reviews) - Users find the **reservation system unintuitive** , indicating challenges in navigation for reports and management. (1 reviews) ## Tock Reviews ### 1. Tock is not designed for all hospitality experiences **Rating:** 2.5/5.0 stars **Reviewed by:** Erica D. | Sr Manager of Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Tock?** Tock works fine as a restaurant reservation platform but lacks necessary capabilities to support selling and scheduling of experiences. **What do you dislike about Tock?** I would like to have more opportunity to customize the dashboard and schedule. Also wish there was a POS that could be added so we could sell experience tickets to guest who are onsite and have not booked online. Customization of the followup email would be great specifically the ability to include hyperlinks to other review sites since the Tock reviews are only available internally. **What problems is Tock solving and how is that benefiting you?** It is providing a necessary platform for restaurant reservations **Official Response from Dezie O:** > Thank you for taking the time to share this feedback, Erica. We will make sure it’s heard by the right team, and will follow-up soon. ### 2. Complex and confusing set up **Rating:** 3.0/5.0 stars **Reviewed by:** Philip H. | Operations Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Tock?** The customer interface is easy to use and lets us feature ticketed events and routine reservations. **What do you dislike about Tock?** It spite of extensive experience, We find the back office and setup complex and confusing. **What problems is Tock solving and how is that benefiting you?** We use Tock for routine reservations and ticketed events. The customer interface is an effective landing page for links from our website, newsletters, and social media posts. **Official Response from Dezie O:** > Thank you for taking the time to share this feedback, Philip. We will make sure it’s heard by the right team. ### 3. I love it **Rating:** 2.5/5.0 stars **Reviewed by:** Raul S. | Sous check, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Tock?** Super easy to use and all the icons are really fun. **What do you dislike about Tock?** Nothing, the app is really good, it's set up nice **What problems is Tock solving and how is that benefiting you?** I can check how many people come in one day ### 4. Great booking software **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2024 **What do you like best about Tock?** Easy to see adn move around tables. Making special events or special services is easy. The onboarding experience was ppainless. **What do you dislike about Tock?** Do not love that the reviews are private and not public. It is on the priceier side. The scheduling of the services is needlessly complicated. **What problems is Tock solving and how is that benefiting you?** Keeping our reservation in order and making special events **Official Response from David Wigder:** > Thank you. We appreciate your positive feedback on Tock's ease of use and onboarding process. We understand your concerns and thank you for taking the time to share this feedback. We will make sure it’s heard by the right team. ### 5. Clunky **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Tock?** Tock is helpful to guests and easy for customers to use and is a known reservation system. **What do you dislike about Tock?** Not user friendly on the backend, clunky interface, when making a reservation it takes the entrie screen so you cannot see the flow or other reservations for the day. **What problems is Tock solving and how is that benefiting you?** It does not benefit us and I find it to be a difficult system ### 6. Tock **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Tock?** Tock has been great for sharing guest information. **What do you dislike about Tock?** The CRM is limited as is the reporting which limits our ability to run more efficiently. **What problems is Tock solving and how is that benefiting you?** tock allows us to book reservations and take payment in advance ### 7. Let's Tock About It **Rating:** 3.0/5.0 stars **Reviewed by:** Kylee B. | Experience Curator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Tock?** I feel like Tock is really thorough. It is seamless when switching between multiple restaurants. The customer and visit notes and tags help personalize a guest's experience. **What do you dislike about Tock?** I feel like there are almost too many features and ways to view the same information, which can make things confusing when you are learning to use it. **What problems is Tock solving and how is that benefiting you?** Tock is helping me with booking for guests and keeping track of their individual requests and needs. This helps with communication between the restaurants and other areas of the business ## Tock Discussions - [What is Tock used for?](https://www.g2.com/discussions/what-is-tock-used-for) - [View Tock pricing details and edition comparison](https://www.g2.com/products/tock/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A01%3A05+-0500&secure%5Bsession_id%5D=e33c7261-d311-46eb-b287-7b818b3a2597&secure%5Btoken%5D=5688575543c0d93067143435d57afa0c76fd265c917882a4f498c08d0b68a696&format=llm_user) ## Tock Features **Platform Basics** - Reporting - Interoperability - Real-Time Reporting - Labor Cost Reporting **Restaurant App - Food Delivery** - Restaurant order management - Restaurant general setting - Restaurant listings **Agentic AI - Restaurant Reservations** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Third-Party Integration **Additional Functionality** - Registration Management - AI Copilot - Calendar Management - Public Waitlist - Multi-Location - Data Import/Export - Reservations Management - Customizable Reports - Real-Time Reporting - Reporting & Statistics - SMS Messaging - Alerts/Notifications - Email Reminders - Email Alerts - Credit Card Processing - Queue Management - Self Check-In/Check-Out - For Salons and Spas - Customer Experience Management - Communication Management - Real-Time Notifications - Customer Accounts - Appointment Management - Prioritization - Mobile Alerts - Customer Activity Tracking - Customer History - Real-Time Data - Waitlist Status Tracking - Customer Database - Point of Sale (POS) - Online Booking - Waiting Time Tracking - Electronic Payments - Reminders - Generative AI - For Restaurants - API **Back Office** - Built-in Accounting - Real-Time Analytics - Order Management - Reporting/Analytics **User App - Food Delivery** - Payment processing - Real-time Order Tracking - On-demand Food ordering - Online Ordering - Order Processing - Location Tracking - Status Tracking - Delivery Tracking - Live Tracking - Activity Tracking - Inventory Tracking **Front of Office** - Point of Sale (POS) - Table Management - Reservations - Purchase Order Management - Gift Card Management - Promotions Management - Discount Management - Wait List Management - Reservations Management - Kitchen/Menu Management **Delivery App - Food Delivery** - Driver Management System - Driver Earnings and Payments - Communication and Scheduling - Mobile Payments - Online Payments - Inventory Management - Dispatch Management - Kitchen/Menu Management - Discount Management **Platform Data** - Dashboard - Activity Dashboard **Admin App - Food Delivery** - Customer Support - Centralized Dashboard - Restaurant Onboarding and Management - Gift Card Management - Receipt Management - Reviews Management - Promotions Management - Route Management **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration - Third-Party Integrations **Additional Functionality** - Reporting/Analytics - Third-Party Integrations - Route Optimization - Barcode/Ticket Scanning - Customizable Templates - Customizable Reports - Generative AI - Real-Time Reporting - Loyalty Program - Customer History - Reporting & Statistics - Point of Sale (POS) - Real-Time Updates - Customizable Branding - AI Copilot - Geolocation - Order Entry - Alerts/Notifications - Real-Time Monitoring - Food Delivery Dispatching - SMS Messaging - Multi-Location - Real-Time Data - Mobile Alerts - Routing - Geographic Maps - Real-Time Notifications - API - Mobile Access - Customer Database - Contact Database - Multi-Language - Menu Builder - Real-Time Analytics - Restaurant POS - Online Reservations - Customer Accounts - Multi-Channel Marketing - Email Marketing - QR Codes - Mobile Booking - Website Personalization - Delivery Estimate - Point of Sale (POS) Integration **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Additional Functionality** - Inventory Tracking - Time Clock - Order Entry - Credit Card Processing - Performance Metrics - Mobile Access - Multi-Location - Real-Time Data - Customizable Branding - Sales Reports - Social Promotion - Real-Time Notifications - Loyalty Program - Access Controls/Permissions - Billing & Invoicing - API - Order Tracking - Reporting & Statistics - Sales Trend Analysis - Real-Time Updates - Online Ordering - Customizable Reports - Barcode/Ticket Scanning - Delivery Tracking - Customer History - Forecasting - Customer Database - AI Copilot - Alerts/Notifications - Electronic Payments ## Top Tock Alternatives - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - 4.4/5.0 (281 reviews) - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (353 reviews) - [Owner.com](https://www.g2.com/products/owner-com/reviews) - 4.8/5.0 (414 reviews)