Cali M.
CM
Cali M.
Graphic Designer
"Effortless Rewards Program with Immaculate Login"
5/5
What do you like best about Toast?

I really enjoy using Toast for rewards at my favorite restaurants. I love how one account connects all restaurant and food-related rewards programs, making it super convenient. The phone number login is immaculate since it's just your phone number with no password needed. I just see the Toast logo, type in my phone number, and save money! Plus, the initial setup couldn't be easier. Review collected by and hosted on G2.com.

What do you dislike about Toast?

Sometimes the promos restaurants send out don’t work. Seems like a tech issue. Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"Efficient POS with Stellar Customer Service"
4.5/5
What do you like best about Toast?

I like that Toast is online 24/7 and has great customer service. It's easy to navigate and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Toast?

I don't like the feature about not being able to edit an employee's name once they've created their 'account' with Toast. Review collected by and hosted on G2.com.

Stephanie M.
SM
Stephanie M.
Engagement Specialist
Human Resources
Enterprise (> 1000 emp.)
"Seamless and User-Friendly with Transparent Checkout"
5/5
What do you like best about Toast?

I love that Toast is user-friendly and very easy to utilize. It keeps points and all in one place, tracks previous orders, and provides an overview of the menu. The information during checkout is extremely thorough, so there are no surprise added fees, and it allows room for feedback on the overall service. The initial setup was seamless and easy, with step-by-step implementation. Review collected by and hosted on G2.com.

What do you dislike about Toast?

Honestly love the user face and clarity of the information and logistics Review collected by and hosted on G2.com.

Jesus O.
JO
Jesus O.
Business owner
Small-Business (50 or fewer emp.)
"Easy Setup That Makes Restaurant Rewards Simple"
4/5
What do you like best about Toast?

Is easy to set up and allows for new restaurants to try rewards Review collected by and hosted on G2.com.

What do you dislike about Toast?

Sometimes I forget the credit card I was using and if I don’t pay with the same one no points are credited - there should be an easier way to collect rewards even if I’m using a different card Review collected by and hosted on G2.com.

Heather S.
HS
Heather S.
Enterprise Account Director II - Qualia Connect
Mid-Market (51-1000 emp.)
"Effortless Ordering Experience, Highly Recommended"
5/5
What do you like best about Toast?

I use Toast all the time to place orders with restaurants, and it makes it incredibly easy to order food, keep a tab open, browse the menu, and check out without needing to have a server. I really like the ease of use and the universality since it's used by so many restaurants, I'm familiar and comfortable with it. The ability to keep a tab open is particularly valuable. Review collected by and hosted on G2.com.

What do you dislike about Toast?

Nothing that I can think of. Review collected by and hosted on G2.com.

Angelli M.
AM
Angelli M.
"Seamless Ordering with Customizable Ease"
4.5/5
What do you like best about Toast?

I like the customizability and ease of use that Toast offers. Since I started using Toast about 8 months ago, I've been able to manage orders easily, extending them from in-person to advanced online ordering without having to worry about payment. The initial setup was super easy, even though we were inexperienced in cafe ownership, which made the whole process so much simpler. Review collected by and hosted on G2.com.

What do you dislike about Toast?

None Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Verified User in Restaurants
Small-Business (50 or fewer emp.)
"Toast payroll interface is very weak, and payroll options are limited."
1/5
What do you like best about Toast?

This review is only for Toast payroll - I like that the system provides me useful data visualizations before I process payroll. I like the ease of syncing hours from POS to payroll. Payroll processing is quick, and that includes the many self-inflicted edits I do. Review collected by and hosted on G2.com.

What do you dislike about Toast?

This review is for Toast payroll only - This product is horribly designed. The interface is stale, click-heavy, boring, and disengaging. The entry screens (both payroll and employee) are poorly designed. Payroll processing is woefully limiting, making one-off changes incredibly challenging. I have used many payroll systems, including Paychex Flex and UKG Ready, and this is the least functional of them all. It is clear Toast is a POS company that has (barely) bolted-on payroll. Online AI support is poor, though the human agents do well. They do not offer trust checks. EE mobile app is hard to navigate. EE's have to provide ID to Toast to get support. Review collected by and hosted on G2.com.

EK
Emma K.
Marketing and Leasing Associate
Small-Business (50 or fewer emp.)
"Effortless Ordering with Predictable Meal Timing"
5/5
What do you like best about Toast?

I like Toast because it tells me when my food will be ready approximately, which makes my meal timing more predictable than just showing up to a restaurant, ordering, and waiting for takeout. The simple interface is great and makes it easy to use. Also, I like that it connects to my Apple wallet. Review collected by and hosted on G2.com.

What do you dislike about Toast?

Noting comes to mind Review collected by and hosted on G2.com.

Andrew N.
AN
Andrew N.
Founder
Small-Business (50 or fewer emp.)
"Effortless POS, Boosted My Tips"
5/5
What do you like best about Toast?

I use Toast for rewards with food. It's easy to use and when I was bartending, it was an easy POS system. I like how easy it was to get the bill for customers, and it was just simple to find where stuff was, which allowed me to spend more time with customers and get more tips. Review collected by and hosted on G2.com.

What do you dislike about Toast?

Nothing Review collected by and hosted on G2.com.

Marcela M.
MM
Marcela M.
HR Assistant
Mid-Market (51-1000 emp.)
"Smooth Multi-Entity Payroll with Clear Labor and Sales Summary Reports"
5/5
What do you like best about Toast?

Labor Summary, Sales summary reports and the ability to view accounts by day ensures that our company can run a smooth payroll across multiple entities. Review collected by and hosted on G2.com.

What do you dislike about Toast?

Payroll reports are often not in sync with payments tied to each employee. Review collected by and hosted on G2.com.