UR

Verified User in Retail

Enterprise (> 1000 emp.)

7/26/2018

"tld review "

5/5

What do you like best about TLDCRM?

Easy to navigate though. Very easy to input information and scheduling procedures. Review collected by and hosted on G2.com.

What do you dislike about TLDCRM?

Program would sometimes freeze up when an update was needed. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/3/2018

"Very helpful software."

5/5

What do you like best about TLDCRM?

The zero learning curved required to use this tool. Review collected by and hosted on G2.com.

What do you dislike about TLDCRM?

Can't honestly think of any features that I disliked. Review collected by and hosted on G2.com.

UR

Verified User in Restaurants

Enterprise (> 1000 emp.)

6/23/2018

"Great software"

3/5

What do you like best about TLDCRM?

I like how easy and user friendly it is to use. Review collected by and hosted on G2.com.

What do you dislike about TLDCRM?

It doesnt have the fastest process and glitches sometimes. Review collected by and hosted on G2.com.

LL

Ludisley l.

Project Manager

Computer Software

Small-Business (50 or fewer emp.)

6/5/2017

"One of the best CRM to manage the Health Insurance Customers"

5/5

What do you like best about TLDCRM?

I have been working with ESOTECH of during almost one year. Total Lead Domination has almost all features to manage Health Insurance Customers. Also, TLD should be guarantees the complete Life Cycle for Sales and Member Retention Program. They provide support in real time, they are absolutely a great team. I would recommended this for all Health Insurance Companies. Review collected by and hosted on G2.com.

What do you dislike about TLDCRM?

The TLD need to have more features related with carrier reconciliations, but they are working on a new Module to improve the process. The look and feel of filters on Reports could be better. Also, would be convenient to add charts to reports. Review collected by and hosted on G2.com.

AE

Verified User in Environmental Services

Small-Business (50 or fewer emp.)

6/5/2017

"TLDCRM has met and exceeded all of my expectations over the years."

5/5

What do you like best about TLDCRM?

I have been using TLDCRM for almost 5 years within the health insurance industry. I have been in the insurance call center business for almost 15 years and during that time I have used several different software solutions to help run my businesses. From management and customer service to the insurance agents, the software really does simplify everything needed to run a very complicated business. I would highly recommend TLDCRM to anyone within the call center space. Review collected by and hosted on G2.com.

What do you dislike about TLDCRM?

I am unable at this time to find any drawbacks to the software. If there is ever any issue, Alex and Greg are a phone call or email away, and they immediately fix any problems. Review collected by and hosted on G2.com.

Recommendations to others considering TLDCRM:

I would recommend this software very highly to anybody that owns and operates a call center. Review collected by and hosted on G2.com.

What problems is TLDCRM solving and how is that benefiting you?

TLDCRM has helped me run my call center businesses much more effectively due to the built in reporting. I am able to determine with the click of a button which vendors I should use and which I should move away from. I am also easily able to keep track of all of the CSR representatives to ensure they are doing their jobs properly on a daily basis, as well as tracking the insurance agents and their sales. Review collected by and hosted on G2.com.

CT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

9/28/2017

"Total Lead Domination"

5/5

What do you like best about TLDCRM?

It is customizable according to individual who is using. They can have access to limited or all information depending on how you set up Review collected by and hosted on G2.com.

What do you dislike about TLDCRM?

No negatives right now. Like the software is easy to use. Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

8/8/2017

"Excellent CRM with Support to match"

5/5

What do you like best about TLDCRM?

The ability to access leads and client data quickly and accurately has been key to our success. Review collected by and hosted on G2.com.

What do you dislike about TLDCRM?

Currently, the feature for tracking commissions is in progress and we are excited for its integration into the platform. Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

8/22/2017

"Great customer support!"

4.5/5

What do you like best about TLDCRM?

The team always is available to assist with any issues we have and always go above and beyond. Review collected by and hosted on G2.com.

What do you dislike about TLDCRM?

Nothing I dislike currently, I am excited to see how far they have come. Review collected by and hosted on G2.com.

KR

Kevin R.

Director of Sales

Management Consulting

Small-Business (50 or fewer emp.)

6/1/2017

"CRM Software"

5/5

What do you like best about TLDCRM?

I've been working with Esotech for years. The system. Is very user friendly and offers more options than any other platform out there. I will continue to use.and recommend this to all of my colleagues Review collected by and hosted on G2.com.

What do you dislike about TLDCRM?

Some more detailed reporting not much needs improvement Review collected by and hosted on G2.com.