Kiplan W.
KW
Kiplan W.
President
Mid-Market (51-1000 emp.)
"TipHaus has been a game changer for us!"
5/5
What do you like best about TipHaus?

TipHaus has streamlined our entire tip share process and saved us a substantial amount of time each week with validation and payroll processing. Review collected by and hosted on G2.com.

What do you dislike about TipHaus?

I do not have any feedback in regards to dislikes about the platform. Review collected by and hosted on G2.com.

Marcie D.
MD
Marcie D.
POS Systems Administrator
Enterprise (> 1000 emp.)
"Easy Setup and Excellent Support with TipHaus"
5/5
What do you like best about TipHaus?

TipHaus is very easy to set up and update as necessary. The support I receive is always timely and the support team is very knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about TipHaus?

There is nothing that I really don't like about TipHaus. Review collected by and hosted on G2.com.

Josh C.
JC
Josh C.
Franchise Owner/Operator
Small-Business (50 or fewer emp.)
"Tiphaus is amazing!!!"
5/5
What do you like best about TipHaus?

Tiphaus provided my business with an intuitive solution for our credit card tip dilemma.. Tiphaus saves my management staff about 2 hrs a week in credit card tip calculation time (payroll and end of day) and it saves me having to go to the bank every few days to get more cash.. NOT TO MENTION the safety factor so I don't constantly have excess amounts of cash on me.. the support for TipHaus is absolutely top notch ESPECIALLY Louis!!! Review collected by and hosted on G2.com.

What do you dislike about TipHaus?

Have not ran into any issues as of yet!!! Review collected by and hosted on G2.com.

Mark M.
MM
Mark M.
Controller
Enterprise (> 1000 emp.)
"Tiphaus Tip Management"
5/5
What do you like best about TipHaus?

TipHaus has been instrumental in helping Hideaway Pizza’s Tip Management. We’re currently using it across our 23 locations and saving over 12 hours per week, about 48 hours each month, by replacing time-consuming cash tip-outs and bank trips with automated daily tip payouts through Earned Tip Access! This does not even take into consideration the time saved by our managers. Truly a game changer for Hideaway Pizza operations. Review collected by and hosted on G2.com.

What do you dislike about TipHaus?

There are no dislikes with the Tiphaus Tip Management solution. Review collected by and hosted on G2.com.

RK
Ryan K.
Digital Solutions Manager
Mid-Market (51-1000 emp.)
"Looking for a Tip Solution? Tiphaus is the best!"
5/5
What do you like best about TipHaus?

Tiphaus is the best tip solution on the market! We have been using the solution for almost two years and we have been very happy with everything. It has allowed our tip policies to be more transparent to our staff and they can always see how they did for the shift the next day which they all love. Our managers use it on a daily basis however it is only for a few minutes a shift so it does not take up much of their time.

They also have a lot of built-out customization that you just don't see with other solutions, they give you so many options on how you can setup your rules so they can handle all kinds of scenarios.

The implementation was very smooth. They were able to stand up the solution very quickly for us with no issues and the integration into our POS system was as simple as pressing one button. They were able to walk us through all the different scenarios of set-up very quickly. The solution is very end user-friendly from a back-end standpoint and for front line staff.

They have one of the best support teams you will ever encounter. If you need anything you can just start up a chat conversation with them, they always get back to you within a few minutes and they get things done very quickly! Review collected by and hosted on G2.com.

What do you dislike about TipHaus?

There is nothing we dislike about their solution. Everyting works seemlessly and our employees and managers are very happy. Review collected by and hosted on G2.com.

Johnny C.
JC
Johnny C.
Tech and Data guy
Mid-Market (51-1000 emp.)
"Streamlined the entire tip out and reconciliation process."
5/5
What do you like best about TipHaus?

I love the customization the most. Anything that you can't do yourself in the platform, they will happily figure out with you. It's been fantastic. Review collected by and hosted on G2.com.

What do you dislike about TipHaus?

The most recent launch of V2 actually caused most of my staff to opt out of ETA. Though that part is just a perk for them, so it isn't really a concern for me. Review collected by and hosted on G2.com.

Larry  S.
LS
Larry S.
Director of IT
Mid-Market (51-1000 emp.)
"Best Tip solution on the market"
5/5
What do you like best about TipHaus?

I cannot say enough good things about TipHaus. We've been using their system for tip pooling for 3 years, and the integration with our existing systems like Toast POS has been seamless, saving us immense time and money. Previously, we spent 10-12 hours a week, at a cost of about $1,000, just on tip reconciliation and tip-outs. With TipHaus, we now spend less than 30 minutes a week managing tips for our servers, probably 3-4 minutes a day. Best of all, our staff immediately receives 80% of their tips the next day thanks to the Earned Tip Access feature.

TipHaus’s ability to customize everything allows us to leave the remaining 20% of the tips for their regular paychecks, which helps offset taxes at the end of the year. Our employees love the system and the transparency of their mobile web app. The speed at which they receive their tips has significantly boosted employee satisfaction and retention.

On the rare occasion that we’ve had an issue, Michael and the support team have been phenomenal. Their response time is almost instant, and they work with us until the issue is fully resolved. Everyone is extremely professional and goes above and beyond to help. They’ve even worked directly with some of our staff to quickly resolve any hiccups. You won’t find a better group of people to work with Review collected by and hosted on G2.com.

What do you dislike about TipHaus?

I can honestly say that I don't have any dislikes about this product. It has made all of our livies signifcantly easier and frees up time to work on other projects. Review collected by and hosted on G2.com.

MH
Martin H.
VP of Operations
Mid-Market (51-1000 emp.)
"An overall great system, it runs itself with very little oversight. Easy set-up"
5/5
What do you like best about TipHaus?

The best thing about TipHaus is we rarely need technical or any support for that matter. The system is easy to use, tabs out to the penny. Review collected by and hosted on G2.com.

What do you dislike about TipHaus?

When we first started we had a couple glitches but that was years ago and thousands of transactions. We don't have any issues now. Review collected by and hosted on G2.com.

JH
Jennifer H.
Training Director
Enterprise (> 1000 emp.)
"Great system! Great solution! Great support! 1"
5/5
What do you like best about TipHaus?

Tiphauds was very patient as we tested and implemented our compay wide integration. They offered tremendous support every step of the way.

The system is super simple and our team caught on quick Review collected by and hosted on G2.com.

What do you dislike about TipHaus?

I jsut wish we had better visibility into redistribution and hold backs. I wish I could see the exact changes to give my team more evidence supoprt it. Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"Tip Share Without The Hassle"
5/5
What do you like best about TipHaus?

We pay our managers to run a restaurant, not to be masters of Excel or IT. The ability TipHaus has to very precisely account for tip shares and pools based on ticket level accuracy is lightyears beyond what we've been able to do in the past. Our managers are no longer forced to spend hours entering hours, tips, and percentages into a spreadsheet and eventually claiming that it's close enough out of frustration. The tipped employees know that they will be tipped accurately and fairly based on their actual work rather than relying on a managers calculations. Review collected by and hosted on G2.com.

What do you dislike about TipHaus?

The time to receive the daily tip out is not ideal. We would like to be able to get the results at the running of end of day rather than the next morning. It would also be AMAZING to get a report with both the shifts (hours) for the team member along with the tips they received so we can have a single report to upload for payroll. Review collected by and hosted on G2.com.