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Tipalti Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Tipalti, praising its intuitive interface and efficient support team. (111 mentions)
Users commend the fast and diligent customer support of Tipalti, enhancing their overall experience significantly. (68 mentions)
Users praise Tipalti for its efficiency, significantly streamlining accounts payable and saving valuable time across operations. (61 mentions)
Users find Tipalti highly helpful for simplifying payment processes, enhancing invoice approvals, and improving vendor relations. (54 mentions)
Users appreciate the global payment capabilities of Tipalti, simplifying international transactions across multiple currencies and entities. (54 mentions)
Users value the time-saving efficiency of Tipalti, enabling focus on core business activities while managing payments seamlessly. (51 mentions)
Users are frustrated by the missing features in Tipalti, particularly regarding 1099 capabilities and expense receipt upgrades. (29 mentions)
Users report payment issues with Tipalti, including delayed transactions and frequent errors in payment syncing. (28 mentions)
Users experience invoicing problems with inaccurate scanning and syncing issues, complicating their payment processes. (24 mentions)
Users are frustrated with Tipalti's poor customer support, citing limited knowledge and slow responses to issues. (23 mentions)
Users experience delays in payment fulfillment and invoice approvals, impacting vendor satisfaction and overall efficiency. (22 mentions)
Users experience syncing issues with Tipalti after customizations, complicating batch payments and invoice updates. (22 mentions)

Top Pros or Advantages of Tipalti

1. Ease of Use
Users value the ease of use of Tipalti, praising its intuitive interface and efficient support team.
See 111 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Tipalti has been a huge help within my Profession. Has saved me time, energy, and mistakes."

What do you like about Tipalti?

what I love best about Tipalti is that it automatically syncs with Netsuite. I used to have to uploads which very aggrevating and time consuming. In

Javier C.
JC

Javier C.

Mid-Market (51-1000 emp.)

5.0/5

"Makes it very easy to pay and view invoices"

What do you like about Tipalti?

Tipalti streamlines your invoicing process. You can see old invoices, see where in the process things are, set requirements about what happens if thi

2. Customer Support
Users commend the fast and diligent customer support of Tipalti, enhancing their overall experience significantly.
See 68 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Tipalti has been a huge help within my Profession. Has saved me time, energy, and mistakes."

What do you like about Tipalti?

what I love best about Tipalti is that it automatically syncs with Netsuite. I used to have to uploads which very aggrevating and time consuming. In

Javier C.
JC

Javier C.

Mid-Market (51-1000 emp.)

5.0/5

"Makes it very easy to pay and view invoices"

What do you like about Tipalti?

Tipalti streamlines your invoicing process. You can see old invoices, see where in the process things are, set requirements about what happens if thi

3. Efficiency
Users praise Tipalti for its efficiency, significantly streamlining accounts payable and saving valuable time across operations.
See 61 mentions

See Related User Reviews

Verified User
E

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Significant time and cost savings with Tipalti"

What do you like about Tipalti?

What I like most about Tipalti is how it simplifies our payment processes. The system handles everything from approvals to payments with minimal manua

IY

isa y.

Small-Business (50 or fewer emp.)

5.0/5

"Tipalti Review"

What do you like about Tipalti?

Tiaplti is a seamless accounts payable platform. It has completely streamlined our operations. It is outstanding.One of my favorite features is the in

4. Helpful
Users find Tipalti highly helpful for simplifying payment processes, enhancing invoice approvals, and improving vendor relations.
See 54 mentions

See Related User Reviews

Verified User
E

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Significant time and cost savings with Tipalti"

What do you like about Tipalti?

What I like most about Tipalti is how it simplifies our payment processes. The system handles everything from approvals to payments with minimal manua

Mariano R.
MR

Mariano R.

Small-Business (50 or fewer emp.)

5.0/5

"A complete and easy-to-use tool"

What do you like about Tipalti?

Excellent tool, our company found the quick solution to pay several bills in a short period, plus excellent customer service, it has been of great hel

5. Payment Processing
Users appreciate the global payment capabilities of Tipalti, simplifying international transactions across multiple currencies and entities.
See 54 mentions

See Related User Reviews

Verified User
E

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Significant time and cost savings with Tipalti"

What do you like about Tipalti?

What I like most about Tipalti is how it simplifies our payment processes. The system handles everything from approvals to payments with minimal manua

JE

Julie E.

Mid-Market (51-1000 emp.)

1.5/5

"Not Excited about it."

What do you like about Tipalti?

I like that I can pay people in any country.

6. Time-saving
Users value the time-saving efficiency of Tipalti, enabling focus on core business activities while managing payments seamlessly.
See 51 mentions

See Related User Reviews

Mariano R.
MR

Mariano R.

Small-Business (50 or fewer emp.)

5.0/5

"A complete and easy-to-use tool"

What do you like about Tipalti?

Excellent tool, our company found the quick solution to pay several bills in a short period, plus excellent customer service, it has been of great hel

Devin R.
DR

Devin R.

Mid-Market (51-1000 emp.)

4.0/5

"Streamline your Invoice Approvals in One Platform - No More Emails!"

What do you like about Tipalti?

We have been using Tipalti for about 6 months now. It has revolutionized our invoice approval process and streamlined our communications with buyers

Top Cons or Disadvantages of Tipalti

1. Missing Features
Users are frustrated by the missing features in Tipalti, particularly regarding 1099 capabilities and expense receipt upgrades.
See 29 mentions

See Related User Reviews

Beth Anne D.
BD

Beth Anne D.

Small-Business (50 or fewer emp.)

4.5/5

"Tipalti Is a Game Changer"

What do you dislike about Tipalti?

We are using Tipalti for employee expense reimbursement. The expense receipt features need to be upgraded to allow for a wider range of document types

SC

Sabrina C.

Mid-Market (51-1000 emp.)

4.5/5

"The Tipalti implementation has streamlined our processes and reduced the time spent on manual tasks"

What do you dislike about Tipalti?

A few additional features could be implemented, and the existing sync errors should be resolved.

2. Payment Issues
Users report payment issues with Tipalti, including delayed transactions and frequent errors in payment syncing.
See 28 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"International Payment Solution"

What do you dislike about Tipalti?

Some of my publishers have mentioned that onboarding into Tipalti can be a pain. We are looking into a platform that had invoicing and payments built

Anthony P.
AP

Anthony P.

Small-Business (50 or fewer emp.)

4.0/5

"Automate and scale your account payable department"

What do you dislike about Tipalti?

For the UK GBP based banks. Unable to do same day faster payment. Currently it only allows ACH / BACS

3. Invoicing Problems
Users experience invoicing problems with inaccurate scanning and syncing issues, complicating their payment processes.
See 24 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"International Payment Solution"

What do you dislike about Tipalti?

Some of my publishers have mentioned that onboarding into Tipalti can be a pain. We are looking into a platform that had invoicing and payments built

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very user friendly!"

What do you dislike about Tipalti?

Sometimes the invoices are not accurately scanned in and it selects an incorrect payee. This does not happen often at all however!

4. Poor Customer Support
Users are frustrated with Tipalti's poor customer support, citing limited knowledge and slow responses to issues.
See 23 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Tipalti is great to work with"

What do you dislike about Tipalti?

Support has little knowledge on how the NetNow program works - past experience when asking about the program and related payment issues.

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"User friendly platform but requires small improvements"

What do you dislike about Tipalti?

1. Lack of default set ups for suppliers- for example default GL codes or departments 2. Many sync errors and lack of support in this area from Tipal

5. Delays
Users experience delays in payment fulfillment and invoice approvals, impacting vendor satisfaction and overall efficiency.
See 22 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Solid Performance"

What do you dislike about Tipalti?

The biggest issue I had was with a US vendor accidentally getting paid with Myanmar currency. I have absolutely no idea how this happened as I have it

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Tipalti is smart software making the A/P process less painful"

What do you dislike about Tipalti?

While the auto funding of bill payments is nice, the time to payment fullfilment does take a while, but that is more due to regulatory issues than iss

6. Technical Issues
Users experience syncing issues with Tipalti after customizations, complicating batch payments and invoice updates.
See 22 mentions

See Related User Reviews

Timothy C.
TC

Timothy C.

Mid-Market (51-1000 emp.)

5.0/5

"I love Tipalti"

What do you dislike about Tipalti?

unable to pull statements for individual vendors

SC

Sabrina C.

Mid-Market (51-1000 emp.)

4.5/5

"The Tipalti implementation has streamlined our processes and reduced the time spent on manual tasks"

What do you dislike about Tipalti?

A few additional features could be implemented, and the existing sync errors should be resolved.

Tipalti Reviews (379)

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Reviews

Tipalti Reviews (379)

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Brian K.
BK
Director, Operations
Small-Business (50 or fewer emp.)
"Great product, support, and customer service!"
What do you like best about Tipalti?

Our vendors truly like the supplier portal for tracking their invoices, but also for the ability to update their information. The portal has also reduced email traffic by allowing vendors to update their own information. Our approvers also enjoy the more streamlined process Tipalti offers in contrast to an older outdated process followed before we moved to Tipalti. Review collected by and hosted on G2.com.

What do you dislike about Tipalti?

The recent new screen implementation in the AP Hub was terrible when it was first deployed. The custom fields would routinely time out and seems like the flow slowed tremendously. The upside was that the old screen was still available as an option. The new screens have greatly improved since the initial deployment. Review collected by and hosted on G2.com.

KM
Procurement/Operations Manager
Mid-Market (51-1000 emp.)
"Review of Tipalti Payment and Vendor Management Platform"
What do you like best about Tipalti?

It simplifies payment and vendor management with automation invoicing, ai-powered data capture, detailed reporting, smooth integrations, and an intuitive dashboard for easy tracking. Review collected by and hosted on G2.com.

What do you dislike about Tipalti?

It is a great tool, but it does have a few drawbacks. There’s a bit of a learning curve for new users, and customization options are somewhat limited. Additionally, while the AI-powered data capture is helpful, it occasionally misinterprets information, so there’s room for improvement there. Review collected by and hosted on G2.com.

Shahid K.
SK
Head of Finance
Mid-Market (51-1000 emp.)
"Huge time saver, easy to use, amazing support."
What do you like best about Tipalti?

Tipalti integrated with our new royalties platform to streamilne the process of updating bank details and paying our royalty recipients. The implementation of the royalties platform itself was difficult, and was totally saved by the amazing Tipalti implementation team.

The platform itself is really easy to navigate around, and it's easy to find information on previous payments. We were able to customise the exports from Tipalti to import the information into our now outdated finance system. We went from taking months to process our 700+ royalty payments, to hours.

Following our great experience with the payments platform, we expanded to the procurement platform, which has also greatly improved our purchasing process, further reducing time taken to make payment runs, and improving the quality of the data we have regarding purchases. Review collected by and hosted on G2.com.

What do you dislike about Tipalti?

Some features about the procurement system are rather restrictive in how they can be set up, rendering them not as useful as we initially thought. System speed can also be a bit slow. However, the core functionality works great. Review collected by and hosted on G2.com.

Mariano R.
MR
Chief Financial Officer
Small-Business (50 or fewer emp.)
"A complete and easy-to-use tool"
What do you like best about Tipalti?

Excellent tool, our company found the quick solution to pay several bills in a short period, plus excellent customer service, it has been of great help in our growth Review collected by and hosted on G2.com.

What do you dislike about Tipalti?

restrictions on amounts in foreign currencies Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Mid-Market (51-1000 emp.)
"Tipalti has been a huge help within my Profession. Has saved me time, energy, and mistakes."
What do you like best about Tipalti?

what I love best about Tipalti is that it automatically syncs with Netsuite. I used to have to uploads which very aggrevating and time consuming. In addition, the support team is quite helpful when you run into issue. We use Tipalit every single day and the best part about it is that its easy to use. Sending emails to people to approve bills have saved a lot of time as well. Review collected by and hosted on G2.com.

What do you dislike about Tipalti?

A few downsides are that if you need to retract a bill then you have to wait for a sync which is like 15 minutes to correct the error. Another issue is when there is a sync error you that says "Contact Tipalti support". A lot of the times I could make the fix myself but I have to reach out to find out what it is which consumes time. other than that it is great! Review collected by and hosted on G2.com.

Cory W.
CW
Senior Financial Analyst
Mid-Market (51-1000 emp.)
"Automation Helped Our Finance Team"
What do you like best about Tipalti?

- Simple and efficient bill approval workflow including a full audit log of the transaction.

- Supplier portal gives payees the ability to update their company information and payment details themselves.

- Tipalti's AI and machine learning features do begin to auto-populate bill fields after the information is manually coded a few times.

- Tipalti continues to deliver improvements to the platform and listens to the feedback of their customers. Review collected by and hosted on G2.com.

What do you dislike about Tipalti?

- Making payment batches which include bill credits is rather complicated and time consuming from a user perspective.

- Some of our payees have voiced frustration that each instance has a unqiue supplier portal meaning they need to maintain separate login details for each portal they are registered with.

- Payee onboarding process took our organization around 8 months to hit 75% regsitration across all payees. Review collected by and hosted on G2.com.

Bryan L.
BL
CEO
Small-Business (50 or fewer emp.)
"Tipalti has transformed our accounts payable"
What do you like best about Tipalti?

Prior to Tipalti, we were working from our inbox and hoping that we caught every invoice and paid them on time. Spoiler alert: this resulted in many late payments to suppliers and frustrated customers who were affected. Tipalti allowed us to establish an actual process of reviewing invoices, putting them in a queue based on due date, tracking payments, sharing the status of said payments through the portal, and giving our team access to centralized information.

In addition, we now have full control over our own funding and currency conversion instead of managing confusing forward contracts and risking big swings.

I highly recommend Tipalti's accounts payable solution. Review collected by and hosted on G2.com.

What do you dislike about Tipalti?

Although the intital implementation and transition was somewhat painful (2 years ago), we have been sailing on easy street since. Tipalti has released many updates to provide a better user experience. Review collected by and hosted on G2.com.

DN
CFO
Small-Business (50 or fewer emp.)
"Took our Affiliate Marketing Company to the next level"
What do you like best about Tipalti?

We have partnered with Tipalti for four years now, and it has truly been one of the best decisions our company has made. Tipalti has elevated our operations with its efficient payment platform, significantly reducing errors. Each week, we process around 100 payments in a single batch, which saves us countless hours of work. Our system is seamlessly integrated with Tipalti, allowing for automatic payment dispatch that eliminates the risk of human error. Additionally, Tipalti is vigilant in detecting any changes in names or banking information that could indicate fraud, reaching out to us for approval to prevent any issues. Our affiliates around the globe receive their weekly payments quickly and efficiently. Tipalti's support team is always quick to respond and helps us resolve the issues we might have. Review collected by and hosted on G2.com.

What do you dislike about Tipalti?

At first I found their support team a bit slow to respond, but over the years, they've really stepped up and have been super helpful and quick to assist Review collected by and hosted on G2.com.

Devin R.
DR
Assistant Controller
Mid-Market (51-1000 emp.)
"Streamline your Invoice Approvals in One Platform - No More Emails!"
What do you like best about Tipalti?

We have been using Tipalti for about 6 months now. It has revolutionized our invoice approval process and streamlined our communications with buyers within our company. My favorite feature is the bill audit trail. No more blaming AP for late invoice payments!

We were really struggling with paying our vendors on time. Started to have a reputation for not paying our bills. Our largest pain point was trying to get managers to approve and code invoices with a quick turnaround! Our ERP system is old and did not have a natively built approval system outside of purchase orders. We relied on sending daily emails with PDF invoices attached to have managers review and approve for payment. This was very cumbersome for approvers, because they would need to download the PDF, edit it with a signature approval, save, then email back to AP for payment. Very time consuming! Lost of invoices getting lost in the shuffle!

With Tipalti, we have one platform now to approve, code, and post invoices. One account to login and review. Bills no longer disappear without a trace. The platform has provided a lot of transparency that our company needed and virtually eliminated the pain point of invoice processing. We have been vastly improving vendor relations by paying our bills on time. Review collected by and hosted on G2.com.

What do you dislike about Tipalti?

We had a rough implementation that took almost a year to implement. Part of the issue was internal turnover in our IT department so the scope and the timeline for creating the CSV file integration took 6 months when Tipalti advertised it would be 6 weeks. I think if we had better vetted an implementation partner it would have come sooner.

We also struggle with vendors wanting to receive payments via PO Box. We could not fully onboard all of our vendors due to this limitation. Review collected by and hosted on G2.com.

CL
Director of Accounting
Mid-Market (51-1000 emp.)
"No more paper!"
What do you like best about Tipalti?

The elimination of paper and the ease of use of Tipalti. Review collected by and hosted on G2.com.

What do you dislike about Tipalti?

The Quebec taxes are not yet setup, therefore requires manual intervention. Review collected by and hosted on G2.com.

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