
My firm uses TimeSolv ("TS") for time entry and billing. It does an excellent job at these core functions and has the advantage of being easy to use for time entry making it more likely that each professional will enter time on a regular basis. There are many options in the settings for each function which take time to master but give the user a great deal of flexibility to customize. I'm the managing partner, so I also do the billing. TS billing is also very functional, again with a great deal of flexibiltiy built in. I particularly like the fact that when reviewing draft invoices the user can not only edit existing entries, but can add additional entries without quitting out of the invoice review function, switching to time entry, and then switching back. This saves a great deal of time at month end when preparig invoices. Review collected by and hosted on G2.com.
I don't see any "downside" to using TS, but there are a few items on my wishlist:
1. The remote time entry app only allows entry and syncing; there is no way to review entries once sync'd, nor do you have access to pre-existing entries. The result is that if you add time remotely that must be merged with existing entries, you must copy the new entry into the existing entry then delete the entry you added in the remote time entry app.
2. Until very recently, the system was highly responsive. More recently, TS is very slow to respond to inputs, with significant slow-down especially at end of month invoicing (the last couple of days of a month and the first couple of days of the following month. I undestand TS is working on more server capacity.
3. As a new user a few years ago I found the Help function enormously useful in helping me understand how to adapt TS to my preferences, due to the many variable settings, and rarely waited more than a couple of minutes for a response from a live person through the built-in help function. More recenty the wait has been very long to the point that I did not get a respons from a person before the end of the work day. Review collected by and hosted on G2.com.
Thank you for your detailed feedback! We're glad to hear that TimeSolv has been helpful for your firm's time entry and billing needs. We appreciate your feedback on your wishlist items.