Can retrieve quite a lot of information for different things needed to see how performance is working, etc. Review collected by and hosted on G2.com.

Customer Service--It lacks majorly. We never get emails telling us when updates are happening or what they are, therefore significant issues when it happens. If it is a difficult issue, it is hard to get items fixed when going through a 3rd party; sometimes, it would be nice to go straight to the technician/programmer to avoid the middle person who doesn't always understand. I'm not sure everyone is trained well enough to answer all the questions. I do believe they have gotten better over the last couple of years. Don't always get a follow-up email when the issue is fixed, so you have to keep checking on the system to see if it has been done. Not sure everything syncs easily to Quickbooks (not sure who's issue it is). Review collected by and hosted on G2.com.

I like the Time Tracker by eBillity for the abundance of features available and the ability to integrate with other applications. I use Quickbooks to handle my business accounting, and the fact that I can sync my hours quickly makes life so much easier. I also like that I can have things sync on a weekly schedule. Review collected by and hosted on G2.com.

There isn't much to dislike about Time Tracker, but if I had to choose something, it would be the manual sync with QuickBooks that has to occur. One day I had to remove my QuickBooks account to re-sync it due to an error in the client list. It would be great if the sync happened daily automatically. That way, you could update QuickBooks and have the change cascade into the Time Tracker. Review collected by and hosted on G2.com.

Entering time as an employee is relatively straightforward, and as an administrator, it is easy to make adjustments and corrections and sync the timesheets to QuickBooks. The online interface also saves very quickly, so employees do not accidentally lose their entered information if they close the program in a rush. Review collected by and hosted on G2.com.

In the column where it shows all of the customer jobs, it shows the customer's name (example: NOAA) on a separate line, then below it on another line are the jobs (example: NOAA: 123456 Radiometer--new line for each job). The employees and I wish we could not have the customer "name only" line because employees hastily click on the customer "name only" line instead of the customer name WITH the job number, if that makes sense. For the example I used, employees selected "NOAA" and added their time when they should have chosen NOAA: 123456 Radiometer. This may not seem like a big deal, and employees should use their heads, but it happens a lot, and we have to make adjustments on the admin side, including determining which of the customer's jobs they meant to charge to. Review collected by and hosted on G2.com.

The ability to keep track of time spent project by project and upload that information easily into QuickBooks Review collected by and hosted on G2.com.

It can be a tad wonky sometimes when putting information into the time card Review collected by and hosted on G2.com.

I like that the option for manually filling out timesheets or tracking time by clocking in and out. I also appreciate the ease of use for timesheet editing. Review collected by and hosted on G2.com.

I would like to see a better mobile app and online integration. I would be using the app if manual entries are easier to transfer over to the desktop version for when I have to submit my timesheet. Review collected by and hosted on G2.com.

Time Tracker is very customizable and has lots of management oversight and reports. Time Tracker also allows for multiple steps of cross-checking and time approvals. Time Tracker offers a lot of features for a very low cost for small or large businesses. The integrations are wonderful and run very smooth with our payroll and bookkeeping software. Review collected by and hosted on G2.com.

Time Tracker does not allow for a billable hour time-keeping method that also offers a non-billable timekeeping solution. Our staff is paid a base rate of pay and then also offer a 'billable' hour rate of pay. Our payroll staff still need to do the calculations to figure this which keeps us from syncing to Gusto. Review collected by and hosted on G2.com.

I like that Time tracker has an easy to navigate and access a drop down weekly time sheet. It's pretty self expanitory. Review collected by and hosted on G2.com.

When I needed to add mileage for billing, it took me a while to find it. I finally realized that I had to create an expense first to then see the drop down options. Review collected by and hosted on G2.com.

Easy to use from the employee's point of view. Pretty good at finding the needed fields and entering the data. The time tracker connects to other billing and bookkeeping software, which makes it much easier to bill the customers.

The search of the customer by entering the aproximate name is really well done and provides a fast wat of finding the customer needed.

Had great experience with getting payed after entering the data in TimeTracker by eBillity. Review collected by and hosted on G2.com.

It lacks some batch processing and easy-to-use features. Frontend is relativly slow and sometimes logs out of the system during use.

The date picker could be better as well, specially when dealing with entering data for past months.

Does not save settings when enetering the same data for multiple entries. Could use some work in this department.

One of the major downsides was that it was hard to find the website, if the link was not bookmarked. Review collected by and hosted on G2.com.

It's easy to enter in time along with descriptions. Review collected by and hosted on G2.com.

It would be nice if it was even more customizable. For example, my company imports all time data into another program to actually run payroll. Descriptions cannot be longer than 100 characters in this other program, but there is no way to change that parameter on Time Tracker itself. Also it would be nice if it somehow once a user picks a customer they only have a limited amount of service items. It would help eliminate mistakes. Also the phone app needs to be updated to be more user-friendly. Review collected by and hosted on G2.com.

It tracks my time simply and is consistent. Review collected by and hosted on G2.com.

The user interface seems outdated. There are a lot of features that aren't clear or go unused, possibly redundant. The viewing screen for the week overview always requires me to use the lower bar to navigate side to side, which can be frustrating to go back and forth to see the description view. I don't like that it takes me to a different tab to login instead of just moving forward within the same tab. I also feel limited as wanting to go back and request changes to past timesheets or to add/edit categories in the fields I'm tracking my time in - I have to go to a supervisor to add a field. It's a basic setup that works for what it needs to - which is simply tracking time. Review collected by and hosted on G2.com.