Verified User in Professional Training & Coaching
UP
Verified User in Professional Training & Coaching
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Frustratingly useless."
0.5/5
What do you like best about Time Tracker by eBillity?

I do not like anything about this software. Review collected by and hosted on G2.com.

What do you dislike about Time Tracker by eBillity?

The interface has changed multiple times over the years we've used this software, but there has never been a single change that positively impacted the way we work. We constantly run into lag and refresh issues, and generally have to close out and reopen to do simple tasks such as logging time. I'm not sure if it's just the way we use it (which is SUPER basic) and it's just us or what. Review collected by and hosted on G2.com.

Response from Morris S of Time Tracker by eBillity

Thanks for your feedback. We’re sorry your experience didn’t match your expectations. We'd love to hear your suggestions on how to improve your experience.

Please feel free to reach out to support@ebillity.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

SI
Sarah I.
Architectural Designer
Small-Business (50 or fewer emp.)
"A Simple and Helpful Tool for Billing"
5/5
What do you like best about Time Tracker by eBillity?

What is most helpful about Time Tracker by eBillity is that it is super easy to use but also includes all of the features for organizing and planning billing times within the company. I love that I can see how much time I have spent in my week on different projects which helps me organize my week better! To track my hours, it only takes a few clicks because the program saves each project, and I never have to fill it in again. Review collected by and hosted on G2.com.

What do you dislike about Time Tracker by eBillity?

One thing I dislike about Time Tracker by eBillity is that there is a small issue where every once in a while the line I create to document my time duplicates itself and separates the time I spent on the week into two categories. I'm not sure why this has not been fixed yet, but hope they resolve the issue soon. Review collected by and hosted on G2.com.

Response from Kelly Nigel of Time Tracker by eBillity

Greetings Sarah, thank you so much for your excellent and detailed feedback. We love to make sure that you are working with the app smoothly, please submit a ticket about your issues with the app at https://support.ebillity.com/hc/en-us/requests/new or call us at 1-800-851-0992.

Alexander L.
AL
Alexander L.
Director, Digital Media and Analytics
Small-Business (50 or fewer emp.)
"Does what it needs to - but could use more features"
2.5/5
What do you like best about Time Tracker by eBillity?

I like that it is relatively easy to jot down time for various projects quickly. The table layout is quick to use with a keyboard and mouse. It is also nice that the front page dashboards can give you an at-a-glance view of monthly, weekly breakdown of projects/. Review collected by and hosted on G2.com.

What do you dislike about Time Tracker by eBillity?

I wish there was a upload feature for CSV, matching columns. Should be possible, but isn't available. On the flip side it would be nice for the data to export as clean columns too, whereas it comes out with merged columns for totals, which makes analysis in Excel more difficult. Specific to our instance, it is also hard seeing all of the possible projects even though 90% are not ones I am part of. Would like to have some kind of favorited list so that I could manually pare down my options to only what I use. Review collected by and hosted on G2.com.

Response from Kelly Nigel of Time Tracker by eBillity

Hi Alexander, thank you for taking the time to write us a review. We are glad that you find eBillity useful to track your time easily. We can upload Customers and employees from the CSV files if that is what you need. "Favorites" sound great we will check if we can add that option in the near future. If you have more feature suggestions please submit them here https://support.ebillity.com/hc/en-us/requests/new.

NR
Nick R.
Project Manager
Small-Business (50 or fewer emp.)
"Time Tracker by eBillity has helped our small business tremendously!"
5/5
What do you like best about Time Tracker by eBillity?

Time management - tells us where we are focusing/which clients are most important.

Employee accountability - We have a documented report of hours spent. Helps keep focus.

Project timeliness - We can project manage off-site.

Information valuable to future bids - We can look back in one place on similar past projects to make informed decisions on future projects.

Redundancy to pay stubs - Allows employees a second reference to their pay. Review collected by and hosted on G2.com.

What do you dislike about Time Tracker by eBillity?

Every time I login, I receive an error message: Oops. Our system could not process your request.... etc. I wish it would take me straight to the home screen. Review collected by and hosted on G2.com.

Response from Kelly Nigel of Time Tracker by eBillity

Hello Nick, thank you for taking the time to write us a fantastic review. We truly appreciate it. We are going to check why do you keep on getting that error message each time you log in. Please submit us a support ticket here https://support.ebillity.com/hc/en-us/requests/new or call us at 1-800-851-0992.

Justin V.
JV
Justin V.
Electrical Designer/BIM Manager/Coordinator
Small-Business (50 or fewer emp.)
"Time Tracker Review"
5/5
What do you like best about Time Tracker by eBillity?

I have been using Time Tracker for almost 6 years while working at my current job. It's very easy to use with just using simple pulldown menus to select the project(s) I am assigning my time to for the day. It's also easy to go back and review previously submitted time sheets and copy and paste previous ones if your current week is the same. Review collected by and hosted on G2.com.

What do you dislike about Time Tracker by eBillity?

I have no dislikes about it aside from I think it would be if my company used job numbers instead of just finding the project by it's address in the Time Tracker. Review collected by and hosted on G2.com.

Response from Kelly Nigel of Time Tracker by eBillity

Hello Justin, we thank you so much for your detailed review. We definitely appreciate your support. If you have any comments, questions, or concerns, please feel free to reach out to us at the following number: 1-800-851-0992 you may also submit your feature suggestions here https://support.ebillity.com/hc/en-us/requests/new.

Jena R.
JR
Jena R.
Executive Assistant
Small-Business (50 or fewer emp.)
"Easy time tracking with almost seamless QuickBooks integration"
4.5/5
What do you like best about Time Tracker by eBillity?

As a company that bills time by the job, eBillity makes it easy for us to track exactly how much time our employees spend on each job. As the individual in charge of processing payroll and handling HR, I appreciate that I can tailor the options for jobs, payroll items, etc. for each individual employee. Since all of our billing is handled in QuickBooks, the integration that eBillity offers with QuickBooks is extremely important to us. The process is straightforward and easy to set up and use. Review collected by and hosted on G2.com.

What do you dislike about Time Tracker by eBillity?

On occasion, we have had employees enter their time but the system has not saved it (even when autosave is on). We have also encountered some minor issues with the mobile app duplicating data. When we updated our QuickBooks software a year or so ago, we did encounter some issues setting the integration back up; however, customer support was very helpful in getting this resolved in a timely manner. Overall, the issues we have had are minimal considering the benefits of the software. Review collected by and hosted on G2.com.

Response from Kelly Nigel of Time Tracker by eBillity

Hello Jena, we are so thrilled about your review. Thank you so much for your appreciation of how our "Support Team" is working with you. Like you have said we are always here to help so if you have questions, or concerns, please feel free to reach out to us at the following number: 1-800-851-0992 you may also submit your feature suggestions here https://support.ebillity.com/hc/en-us/requests/new.

PM
Parrish M.
Paid Search Analyst
Mid-Market (51-1000 emp.)
"Easy to use to keep up with time billed."
5/5
What do you like best about Time Tracker by eBillity?

How easy it is to keep up with the amount of time you are billing to a specific project or client. It helps us know where time is spent in these particular accounts, which can help us decide who should work where when deligating tasks in our client's accounts. Review collected by and hosted on G2.com.

What do you dislike about Time Tracker by eBillity?

The only thing I dislike is that you can't have more than one timer running at a time, which makes sense, but it is just a tiny pet peeve of mine. Other than that, it is super easy to use and makes keeping track of billable time so easy. Review collected by and hosted on G2.com.

Response from Kelly Nigel of Time Tracker by eBillity

Hello Parrish, thank you so much for this 5-star review. We really appreciate you being a customer. You may run multiple timers in the time tracker please contact us to help you on how to do it please feel free to reach out to us at the following number: 1-800-851-0992 you may also submit your feature suggestions here https://support.ebillity.com/hc/en-us/requests/new.

Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Good system. I love how it automatically starts timing as soon as I open a window."
4/5
What do you like best about Time Tracker by eBillity?

I love that the timer automatically starts, but you can also manually start it when you need to. I also like how easy it is to see the work that I have already done. Review collected by and hosted on G2.com.

What do you dislike about Time Tracker by eBillity?

It's not as responsive as a desktop timer because it goes through the web. Review collected by and hosted on G2.com.

Response from Kelly Nigel of Time Tracker by eBillity

Thank you for leaving us your feedback regarding the program! We appreciate this positive review. Please feel free to contact us any time at 1800-851-0992.

Peter T.
PT
Peter T.
Sr. Data Specialist, Forecasting and Data Modeling
Mid-Market (51-1000 emp.)
"Flexible time keeping software for small and medium sized org"
4.5/5
What do you like best about Time Tracker by eBillity?

Ease of implementation is amazing. Other softwares requires expensive hardwares. The app and software integration is seamless. With the cost of merely $24 per user per month when paid yearly, it saves so much time. I love the vacation feature as well as the holidays. Usually this had to be done manually but with ebility it is easy to maintain. Review collected by and hosted on G2.com.

What do you dislike about Time Tracker by eBillity?

At $24 per user there is nothing to dislike. It is one of the best out there. Kronos which is another enterprise time keeping software costs an arm and a leg to implement. But Ebility focus on maintainability and usability. Review collected by and hosted on G2.com.

Response from Kelly Nigel of Time Tracker by eBillity

Hello Peter, thank you so much for the time you spent writing us this detailed and amazing review! We really appreciate it. We also love to hear that you like the "Time Off" feature it was requested by many and granted.

Please feel free to reach out to https://support.ebillity.com/hc/en-us/requests/new with any further comments, concerns, or suggestions you wish to share.

Kayte M.
KM
Kayte M.
Paralegal
Small-Business (50 or fewer emp.)
"We use Time Tracker every day!"
5/5
What do you like best about Time Tracker by eBillity?

Time Tracker/ eBility is super easy to use! We keep track of our time and can send invoices to clients in a way that they can see exactly what we did and how long it took us to complete that task. Review collected by and hosted on G2.com.

What do you dislike about Time Tracker by eBillity?

Sometimes TimeTracker goes down ,or offline, and we have to write down our time to keep track until it comes back up, but otherwise I have no complaints! Review collected by and hosted on G2.com.

Response from Kelly Nigel of Time Tracker by eBillity

Greetings Kayte, Thank you for leaving us this great review and we hope you continue to use eBillity with ease. If you ever need help in the future, feel free to contact us at 1800-851-0992.