Hi Bronwyn, thanks so much for taking the time to share this feedback.

It’s great to hear that the insights, task categorization, and integrations are helping your team get clear visibility into how work is done and supporting more effective coaching. We’re especially glad the setup felt easy from the start, that’s exactly what we aim for.

On the point about comparing allocated hours versus actual time spent, that’s a helpful call-out. This view can take a bit of setup depending on how schedules and projects are configured, and our support team would be happy to walk you through it or explore options that fit your use case.

Thanks again for the thoughtful review. We’re glad Time Doctor is helping your team work more efficiently, and we’re here if you need anything as you continue exploring the platform.

Hi Elaine,

Thank you for taking the time to share this. We really appreciate the detail.

It’s great to hear that video cast is helping with your quality checks and process reviews. Being able to go back to specific moments and understand how work is done is exactly what we aim to support, especially when it comes to improving consistency and addressing client feedback. Glad to hear setup was smooth as well, that’s something we’ve put a lot of effort into.

We also hear you on the breaks feature. Your suggestion around showing remaining break time and adding alerts before limits are reached makes a lot of sense. That kind of visibility can help teams stay on track without needing to manually monitor it. I’ll make sure this feedback is shared with our product team.

Thanks again for your feedback.

Hi Coumba, thanks for taking the time to share such detailed feedback.

We’re glad to hear the project breakdown reports are helping you review work monthly and bill clients accurately. Having that level of visibility into projects and clients is exactly what those reports are designed for.

We also appreciate you flagging the issues around time display, syncing between devices, and app performance. That’s not the experience we want teams to have. Reliability and accuracy are critical for billing and payroll, and feedback like this helps us continue improving performance, syncing, and resource usage across devices.

Thanks again for your honest review and for relying on Time Doctor for project tracking and client billing.

Hi Mimsy, thanks so much for taking the time to share this review and for outlining both what’s working well and where you’d like to see improvements.

It’s great to hear that features like screenshots, productivity reports, and schedules are helping you get clear visibility into how time is spent. Being able to validate performance concerns, spot moonlighting, and confidently confirm when work is being done is exactly the kind of clarity Time Doctor is built to support for both managers and team members.

We also appreciate the feedback around putting a hard stop on time tracking at the end of a shift. That’s a very real challenge for teams managing paid hours closely. While there are ways to manage schedules and alerts today, your point about a stricter “shift end” control is well noted, and it’s feedback like this that helps guide future improvements.

Thanks again for your thoughtful review and for using Time Doctor as part of how you manage productivity, fairness, and accountability across your team.

Hi Maria,

Thank you for sharing your experience. It’s great to hear that Time Doctor helps you stay organized and keep track of your productivity in a way that feels balanced.

We also appreciate your notes on performance and the timer notifications. Feedback like this helps our team continue improving the product and the overall experience.

Thanks again for taking the time to leave a review.

Hi Petya, thanks for the detailed feedback.

We’re glad Time Doctor is helping you track work hours, understand how time is spent, and improve productivity across your team. That visibility into activity, apps, and websites is exactly what helps teams spot inefficiencies and focus on what matters most.

We also appreciate the note on setup and the learning curve. You’re right, getting familiar with all the features can take time, and guided setup and templates are areas we’re actively working to improve.

Thanks again for sharing your experience. Your feedback helps shape what we build next.

Hi Joed,

Thank you for taking the time to share your feedback. We're glad to hear that our time tracking and screen capture features are helping with your manpower audits.

We also appreciate your comments about downtime communication. While service interruptions are rare, we understand how important timely updates are when they do occur. During the recent incident, our engineering team worked quickly to restore service, and the desktop app continued tracking normally throughout. That said, we recognize we can do a better job of keeping customers informed, and we're actively improving how we communicate during these situations so you have clearer, more timely updates.

Your feedback helps us improve, and we appreciate you sharing it with us.

Hi there,

Thank you for sharing such a thoughtful review. We’re really glad to hear that Time Doctor is helping make time tracking clear and transparent, and that the productivity insights are supporting better decisions for your team.

We also appreciate your honest feedback about reports and integrations feeling overwhelming at first. That’s something we continue working on so teams can get value from the platform faster and more easily.

Thanks again for taking the time to share your experience and for being part of the Time Doctor community.

Hi Stephanie, thank you for your feedback. We really appreciate you taking the time to share your experience.

We’re glad to hear that tracking time across multiple projects and employees has helped you stay on top of hours. That flexibility is important for teams managing multiple responsibilities.

We’re sorry to hear about the tracking pauses during meetings and the pop-ups when accessing sites like Facebook for work purposes. Time Doctor detects activity based on keyboard and mouse input, so idle time settings can sometimes impact tracking during calls or less interactive tasks. It sounds like this may be related to your current configuration, and our Support team would be happy to take a closer look and guide you through the right adjustments.

Please feel free to reach out to us at support@timedoctor.com and our team will help review your settings and resolve any technical issues.

Thanks again for your balanced review. Your feedback helps us improve the experience for everyone.