--- title: Rev.io PSA formerly Tigerpaw One Reviews meta\_title: 'Rev.io PSA formerly Tigerpaw One Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 41 reviews by the users' company size, role or industry to find out how Rev.io PSA formerly Tigerpaw One works for a business like yours. aggregate\_rating: rating\_value: 3.3 review\_count: 41 scale: '5' date\_modified: '2026-08-09' parent\_category: name: ERP url: https://www.g2.com/categories/erp --- ### Rev.io PSA formerly Tigerpaw One Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **easy tracking** capabilities of Rev.io PSA, effectively managing tickets, stock, and QuickBooks integration. [(1 mentions)](https://www.g2.com/products/rev-io-psa-formerly-tigerpaw-one/reviews?filters%5Bsentiment_snippet%5D=2509788&qs=pros-and-cons#reviews) Users value the **seamless integration** with QuickBooks, enhancing efficiency in managing their telecom operations. [(1 mentions)](https://www.g2.com/products/rev-io-psa-formerly-tigerpaw-one/reviews?filters%5Bsentiment_snippet%5D=2509785&qs=pros-and-cons#reviews) Users value the **seamless integration** of Rev.io PSA with QuickBooks, streamlining operations for their telecom business. [(1 mentions)](https://www.g2.com/products/rev-io-psa-formerly-tigerpaw-one/reviews?filters%5Bsentiment_snippet%5D=2509786&qs=pros-and-cons#reviews) Users feel that the **cost is a little high** for small companies, making it less accessible for them. [(1 mentions)](https://www.g2.com/products/rev-io-psa-formerly-tigerpaw-one/reviews?filters%5Bsentiment_snippet%5D=2509790&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Rev.io PSA formerly Tigerpaw One ##### 1. Easy Tracking Users value the **easy tracking** capabilities of Rev.io PSA, effectively managing tickets, stock, and QuickBooks integration. [ See 1 mentions ](https://www.g2.com/products/rev-io-psa-formerly-tigerpaw-one/reviews?filters%5Bsentiment_snippet%5D=2509788&qs=pros-and-cons#reviews) See Related User Reviews ![Dean K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dean K.") DK Dean K. Small-Business (50 or fewer emp.) 5.0/5 "Tigerpaw One Review" What do you like about Rev.io PSA formerly Tigerpaw One? runs our telecom business. keeps our tickets, tracks stock, and integrates to Quick Books ##### 2. Integration Users value the **seamless integration** with QuickBooks, enhancing efficiency in managing their telecom operations. [ See 1 mentions ](https://www.g2.com/products/rev-io-psa-formerly-tigerpaw-one/reviews?filters%5Bsentiment_snippet%5D=2509785&qs=pros-and-cons#reviews) See Related User Reviews ![Dean K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dean K.") DK Dean K. Small-Business (50 or fewer emp.) 5.0/5 "Tigerpaw One Review" What do you like about Rev.io PSA formerly Tigerpaw One? runs our telecom business. keeps our tickets, tracks stock, and integrates to Quick Books ##### 3. Seamless Integration Users value the **seamless integration** of Rev.io PSA with QuickBooks, streamlining operations for their telecom business. [ See 1 mentions ](https://www.g2.com/products/rev-io-psa-formerly-tigerpaw-one/reviews?filters%5Bsentiment_snippet%5D=2509786&qs=pros-and-cons#reviews) See Related User Reviews ![Dean K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dean K.") DK Dean K. Small-Business (50 or fewer emp.) 5.0/5 "Tigerpaw One Review" What do you like about Rev.io PSA formerly Tigerpaw One? runs our telecom business. keeps our tickets, tracks stock, and integrates to Quick Books ### Top Cons or Disadvantages of Rev.io PSA formerly Tigerpaw One ##### 1. Expensive Users feel that the **cost is a little high** for small companies, making it less accessible for them. [ See 1 mentions ](https://www.g2.com/products/rev-io-psa-formerly-tigerpaw-one/reviews?filters%5Bsentiment_snippet%5D=2509790&qs=pros-and-cons#reviews) See Related User Reviews ![Dean K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dean K.") DK Dean K. Small-Business (50 or fewer emp.) 5.0/5 "Tigerpaw One Review" What do you dislike about Rev.io PSA formerly Tigerpaw One? Cost is a little high for small companies. ## Top-Rated Alternatives [ ![ConnectWise PSA](https://images.g2crowd.com/uploads/product/hd_favicon/f30f7f8a7fd4546eea1a8ddceef59420/connectwise-psa.svg "ConnectWise PSA") ConnectWise PSA 4/5(583) ](https://www.g2.com/products/connectwise-psa/reviews) [ ![Autotask](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask") Autotask 4.3/5(632) ](https://www.g2.com/products/autotask/reviews) [ ![Accelo](https://images.g2crowd.com/uploads/product/hd_favicon/60589c683a177a3488b0a63b39ead36d/accelo%282%29.svg "Accelo") Accelo 4.3/5(685) ](https://www.g2.com/products/accelo/reviews) [ View All Alternatives ](https://www.g2.com/products/rev-io-psa-formerly-tigerpaw-one/competitors/alternatives) MW Matthew W. Sales Administration Support Information Technology and Services Small-Business (50 or fewer emp.) 4/29/2026 "Powerful All-in-One Customer Database for Quotes, Sales Tracking, and Reporting" 4/5 What do you like best about Rev.io PSA formerly Tigerpaw One? I like that you can maintain a complete database of all your customers and their accounts indefinitely, which is especially valuable from an archival perspective. You can also generate quotes, reports, lists, and opportunities, track sales, and convert quotes into service orders, so everything stays in one unified system that an entire organization can use. Most of the time it works well and I don’t run into performance issues, and I appreciate being able to open multiple account tabs to view several customer profiles at once. It also places buttons for the main functions across the top of the page, which makes it easy to find the specific information I need within each account. Review collected by and hosted on G2.com. What do you dislike about Rev.io PSA formerly Tigerpaw One? It took me several months to learn how to use it properly, and even now I’m still discovering new things. There is a lot to learn about this product. Another issue is that it’s very difficult to delete accounts or documentation you’ve created, so mistakes can end up being “stuck” unless you have admin-level access. Also, some functions lock up if someone else is viewing the same information at the same time. Overall, I find it to be a very particular program, and you really have to approach it the way it wants to be approached. Review collected by and hosted on G2.com. What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you? It helps us keep customer information, opportunities, quotes, and past actions all in one place. We can simply direct other people in the company to an account or service number, and they can quickly find exactly what we’re referring to. It’s also fairly straightforward to build quotes once you understand how it works, and you can print them or download a PDF to edit. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 4/30/2026 "Tigerpaw One was a terrible piece of software" 0/5 What do you like best about Rev.io PSA formerly Tigerpaw One? I don't like anything about it which is why I would never recommend it. Review collected by and hosted on G2.com. What do you dislike about Rev.io PSA formerly Tigerpaw One? Tigerpaw was the worst piece of software I've ever used. Slow, clunky, outdated. Review collected by and hosted on G2.com. What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you? Ticketing software for our MSP Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Small-Business (50 or fewer emp.) 6/14/2023 "Ease of use and multi department ccmpatibility" 3.5/5 What do you like best about Rev.io PSA formerly Tigerpaw One? Ease of use. Clear content & customization. Review collected by and hosted on G2.com. What do you dislike about Rev.io PSA formerly Tigerpaw One? There are no dislikes of this product to report at this time. Review collected by and hosted on G2.com. What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you? Organization of large amount of data and communication between departments Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Dean K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dean K.") DK Dean K. President / CEO Telecommunications Small-Business (50 or fewer emp.) 10/23/2022 "Tigerpaw One Review" 5/5 What do you like best about Rev.io PSA formerly Tigerpaw One? runs our telecom business. keeps our tickets, tracks stock, and integrates to Quick Books Review collected by and hosted on G2.com. What do you dislike about Rev.io PSA formerly Tigerpaw One? Cost is a little high for small companies. Review collected by and hosted on G2.com. What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you? it is a complete package for telecom companies Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 10/22/2021 "Clunky Do-It-All Product In Need of an Overhaul" 2.5/5 What do you like best about Rev.io PSA formerly Tigerpaw One? Tigerpaw clearly has a rich history of listening to its client's needs. The features it has and the areas it touches, this product clearly grew to meet the needs of the teams it was supporting. Review collected by and hosted on G2.com. What do you dislike about Rev.io PSA formerly Tigerpaw One? It is important to note what kinds of teams this product has supported in the past: Copier Companies. Certainly not the only vertical they served but is far and away the one who held the most sway. While Tigerpaw is trying to modernize and expand its reach with the 'One' overhaul, it is not enough to cover the clunky, tacked-on feature list that it totes. Each feature feels added rather than baked in, and that directly translates to how unintuitive the GUI is to get around. It is not optimized related to the human task you are trying to accomplish, rather there is a central basic ticket system and any interaction outside of it requires a winding path to produce results. Much of this might be forgivable if the base ticket system was good, but unfortunately, this part of the program has been untouched all these years and remains as one of the worst pieces of the product. It lacks any of the flexibility or advanced features such as CC'ing additional contacts, dynamic response fields, and a very poor email integration which discourages back-and-forth communication in favor of completely flat text boxes of information. Review collected by and hosted on G2.com. What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you? External communication was the main issue we were attempting to solve between us and our clients and this was, unfortunately, the most frustrating part of the product. There were many attractive integrations mentioned, however many of these were found to be defunct/not recently updated and therefore limited in feature set or outright broken. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 7/15/2021 "Company has no ethics trippled my price on renewal" 0.5/5 What do you like best about Rev.io PSA formerly Tigerpaw One? I have been using this product for over 15 years. I purchased it as a perpetual license and paid support. A few years ago, Tigerpaw decided they wanted to be a SaaS product, which they are not. They forced us into a per-user pricing model and gave us a "loyalty" discount. With the discount applied we were paying more than our typical support but not much more. Two years later, when they send a renewal quote, the pricing is now 3x more. Our company still hosts the application; we maintain the servers, bandwidth, and application in-house. They told me their price was not competitive with the market, and this is why they tripled it. Two months before we need to renew. This is not a SaaS product its old technology they want to sell as a SaaS product. Review collected by and hosted on G2.com. What do you dislike about Rev.io PSA formerly Tigerpaw One? The product demo is great, but most of the system isn't functional in the way they represent it. The marketing, emailing, etc., doesn't work; every time we try, it crashes the application, so we moved on to a functional marketing tool. Its a clunky product that appears to be fully integrated but you have to click through 10 screens to see the data you are looking for. It is not web-based; you need an RDP application to dial into it remotely. The app for technicians is limited. I would stay as far away from this company as possible or they may extort you by tripling your price as well. Review collected by and hosted on G2.com. Recommendations to others considering Rev.io PSA formerly Tigerpaw One: Don't Review collected by and hosted on G2.com. What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you? We bought it for business operations but since it doesn't really do that well we have had to build our own tools over time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/16/2021 "Tigerpaw as crm" 4/5 What do you like best about Rev.io PSA formerly Tigerpaw One? Best feature is being able to see the group calendar of other coworkers. It's very useful when you are trying to shecule calls with your customer and engineer Review collected by and hosted on G2.com. What do you dislike about Rev.io PSA formerly Tigerpaw One? It does everything pretty well but doesnt do it excellent like salesforce. There is a tendency for the app to freeze and does not sync info very quickly Review collected by and hosted on G2.com. What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you? It saves me time to sync calls with my engineer and potential customer. Once you know the shortcut it's a very good product Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") UC Verified User in Consumer Electronics Small-Business (50 or fewer emp.) 10/21/2021 "TigerPaw" 3.5/5 What do you like best about Rev.io PSA formerly Tigerpaw One? I like the ability to email service orders directly from Tigerpaw. Review collected by and hosted on G2.com. What do you dislike about Rev.io PSA formerly Tigerpaw One? I dislike the lock feature if someone else has another Service Order open. If that person accidentally has it up on their screen and leaves, you’re unable to edit it. Review collected by and hosted on G2.com. What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you? I love being able to filter through the Service Orders to find out which have been done and which ones need to be billed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jan N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan N.") JN Jan N. Database Administrator Telecommunications Small-Business (50 or fewer emp.) 9/26/2019 "Tools for every aspect of your business. But you're buying more than just software here." 5/5 What do you like best about Rev.io PSA formerly Tigerpaw One? I love Tigerpaw's people the best. They are truly passionate about bringing you the best product, and making sure that you succeed, whatever it takes. Every interaction I have had with someone has been genuinely amazing: professional, knowledgeable, kind, friendly. In (two) words: Outstanding People. The software? Powerful and robust database. Tigerpaw has many valuable features for every aspect of your business, including sales, service, billing, and integration with accounting apps like SDA, Quickbooks and secure processing like BNG. I love that Tigerpaw values historical data, not allowing us to delete certain critical data. Review collected by and hosted on G2.com. What do you dislike about Rev.io PSA formerly Tigerpaw One? Reports. We need to be able to make our own queries and create reports that are meaningful to us. The report options in Tigerpaw are limited and not (easily) editable. Review collected by and hosted on G2.com. Recommendations to others considering Rev.io PSA formerly Tigerpaw One: All databases depend on accurate data, and process to prevent user errors. Take advantage of the training available on the academy. Require your staff to learn and understand! Hire Tigerpaw to train your people if necessary, but learn first so you have faster success. Remember, Tigerpaw has web applications, and Mobile applications, too!! Review collected by and hosted on G2.com. What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you? We have audit trails for our transactions. We can easily move from document to related document (ie quote/service order/invoice). Processes become more streamlined due to the natural flow of the software. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Small-Business (50 or fewer emp.) 7/9/2019 "Tigerpaw now and then" 2.5/5 What do you like best about Rev.io PSA formerly Tigerpaw One? Central management. I am a Project Manager so I rely heavily on the Project module of Tigerpaw to oversee, manage, execute, and close out various projects from small to enterprise size clients. Review collected by and hosted on G2.com. What do you dislike about Rev.io PSA formerly Tigerpaw One? Use and understanding of how to use features i.e. workflow notifications, or task notifications specific to a particular need or requirement. Review collected by and hosted on G2.com. What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you? GUI changes, and feature requests. The overall functionality of Tigerpaw has grown over the last 15 years I've been using their product and look forward to more updates/changes for the better in future releases. Review collected by and hosted on G2.com. Show More 3/5/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite ##### Categories on G2 [Work Management](https://www.g2.com/categories/work-management)[Help Desk](https://www.g2.com/categories/help-desk)[Professional Services Automation](https://www.g2.com/categories/professional-services-automation) ##### Explore More [Which batch management solutions are best for pharma companies that need strict compliance and full audit trails?](https://www.g2.com/discussions/which-batch-management-solutions-are-best-for-pharma-companies-that-need-strict-compliance-and-full-audit-trails)[What earned wage access software options exist for employers and what are the main differences between providers?](https://www.g2.com/discussions/what-earned-wage-access-software-options-exist-for-employers-and-what-are-the-main-differences-between-providers)[What release notes management tools have proven results for product managers at mid-market companies?](https://www.g2.com/discussions/what-release-notes-management-tools-have-proven-results-for-product-managers-at-mid-market-companies%20) [What website privacy auditing tool is highest rated for GDPR and privacy compliance for enterprise teams?](https://www.g2.com/discussions/what-website-privacy-auditing-tool-is-highest-rated-for-gdpr-and-privacy-compliance-for-enterprise-teams)[Best AI agent solutions for enterprise task automation](https://www.g2.com/discussions/what-are-the-best-ai-agents-for-enterprise-task-automation-need-some-help)[Pros and Cons Details](https://www.g2.com/products/rev-io-psa-formerly-tigerpaw-one/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)