Tigerpaw One Reviews & Product Details

Service Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Tigerpaw is a useful software package because it manages our whole business with the exception of the Accounting end. However, there is a link to automatically export that information to Quickbooks and it works well. There are so many features, sometimes it is hard to know where to look for them, but once you get past the learning curve, it does a great job of tracking our business data for our service business. The scheduling it great for a group of technicians. Review collected by and hosted on G2.com.

What do you dislike?

Tigerpaw does have bugs in the software that do not seem to get fixed quickly. Sometimes it will crash if you click on too many things too fast and feature requests don't get addressed very quickly. Their mobile app is useful, but not great. You can however access customer information and update tickets in the field, which is nice. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If your primary business isn't service, I would look elsewhere. It does service, inventory, and contracts really well so you don't forget things or miss billing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We run our whole business through it. We are a small business and it works great for that. It tracks the work we do for customers and invoices it easily. Inventory tracking is something we never really did before Tigerpaw, but now we do quite easily. Review collected by and hosted on G2.com.

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Tigerpaw One Overview

What is Tigerpaw One?

Tigerpaw created the only business management software that ties all aspects and departments of your business into a single, robust application. As a platform, Tigerpaw One is the leading business automation software for convergence and growth-focused businesses. Serving thousands of businesses in industries across technology, managed IT services, A/V, managed print, point of sale, security and alarm, voice and unified communications, two-way radio and more, Tigerpaw’s solutions are designed to help businesses streamline operations, improve efficiency, increase productivity, and close more deals faster. Tigerpaw helps businesses grow in their current markets while future-proofing their companies to expand into new markets and add recurring revenue streams. As a business, Tigerpaw has been at the center of the technology and software boom in the heart of the Silicon Prairie for more than 35 years.

Tigerpaw One Details
Languages Supported
English
Product Description

Attract and retain more customers with Tigerpaw's contact management module. A complete CRM and marketing engine, Tigerpaw allows you communicate with customers and prospects and track those efforts in order to streamline your account management process.


Seller Details
Seller
Tigerpaw
Year Founded
1984
HQ Location
Bellevue, NE
Twitter
@TigerpawCo
1,215 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®

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Tigerpaw One Reviews

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Database Administrator
Telecommunications
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I love Tigerpaw's people the best. They are truly passionate about bringing you the best product, and making sure that you succeed, whatever it takes. Every interaction I have had with someone has been genuinely amazing: professional, knowledgeable, kind, friendly. In (two) words: Outstanding People.

The software? Powerful and robust database. Tigerpaw has many valuable features for every aspect of your business, including sales, service, billing, and integration with accounting apps like SDA, Quickbooks and secure processing like BNG. I love that Tigerpaw values historical data, not allowing us to delete certain critical data.

Review collected by and hosted on G2.com.

What do you dislike?

Reports. We need to be able to make our own queries and create reports that are meaningful to us. The report options in Tigerpaw are limited and not (easily) editable. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

All databases depend on accurate data, and process to prevent user errors. Take advantage of the training available on the academy. Require your staff to learn and understand! Hire Tigerpaw to train your people if necessary, but learn first so you have faster success.

Remember, Tigerpaw has web applications, and Mobile applications, too!! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have audit trails for our transactions. We can easily move from document to related document (ie quote/service order/invoice). Processes become more streamlined due to the natural flow of the software. Review collected by and hosted on G2.com.

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UT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Central management. I am a Project Manager so I rely heavily on the Project module of Tigerpaw to oversee, manage, execute, and close out various projects from small to enterprise size clients. Review collected by and hosted on G2.com.

What do you dislike?

Use and understanding of how to use features i.e. workflow notifications, or task notifications specific to a particular need or requirement. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

GUI changes, and feature requests. The overall functionality of Tigerpaw has grown over the last 15 years I've been using their product and look forward to more updates/changes for the better in future releases. Review collected by and hosted on G2.com.

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Senior Database Administrator
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The compiled Tiger Paw code will run so fast as your client server corporate network will allow. The desktop interface presents an instantly loaded whole window to the end users. There is no need to wait for windows components to load. It’s an ergonomic classic design that allow you to interact without navigating to child windows. The system works independently of your enterprise internet speed or accessibility. The system database a is whole MS SQL server self-container that you could be migrated easily from one server to another without any effort. It runs well in physical and virtualized servers. Review collected by and hosted on G2.com.

What do you dislike?

There is not a resource file to switch to Other language than English. In Latin America for instance not all users are capable to read in English. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider to use Tiger Paw for high productivity. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our small size company located in Panama has been using the Tiger paw for 15 years. It’s part of our culture. In these years we have developed all enterprise activities except Accounting using Tiger Paw. We have developed several modules and integrations on the top of Tiger Database structure including Microsoft Dynamics GP, and MS Power BI solutions and others. Review collected by and hosted on G2.com.

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Office Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Tiger Paw provides access to all of our customer's details and history in one easily accessible place. There are multiple pathways to access that information, depending upon your focus. As Office Manager, I access information differentlyfrom the way our techinicians and managers access it. Same info: but different routes to get there. I also like that I can import all the TP-produced invoices into QuickBooks so there is no double entry required. Review collected by and hosted on G2.com.

What do you dislike?

I get annoyed that when I am working in a service order and have to go elsewhere in TP for other info that I get pop -ups asking me if I want to save the info. I would prefer that it just auto saved. In general, pop ups that have to be clicked through to navigate within TP are annoying, but in fairness, it is largely due to my company's preferences than to a fault of Tiger Paw. Although the imports into QuickBooks are easy to do, if something goes wrong, it is hard to find help to correct it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use TP most to view customer history and store orders and other documents. The HOT notes feature allows us to put important miscellaneous note in a prominent position. Credit Hold lets us flag customers behind in payments so we don't do additional work until we are paid. We can have relevant documents attached to both customers and to specific service orders for easy access and reference. Review collected by and hosted on G2.com.

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AT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Tigerpaw software can manage all aspects of your business except accounts payable but it has an interface that makes it easy to transfer information over to Quickbooks or other accounting software. It has an ease of access to account information and an ease of movement around to different aspects of your business. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it seems slow between sections and at times when a lot is going on it will crash when running or emailing reports. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a good CRM for any company. The program is easy to use once it is set up and will help you grow your company. It maintains service, inventory and contracts real well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Definitely accountability with the service techs and sales people out in the field. The ability to track everything of a customer from contact information, opportunities and all of their assets with purchasing dates and prices Review collected by and hosted on G2.com.

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IT Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Feature rich and ease of access. Being able to track most aspects of your project in one place that everyone has access to at the same time is a must. Review collected by and hosted on G2.com.

What do you dislike?

When you are working in different areas of the system and have a lot going on it will crash and you have to start to remember where you were and what you were doing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure that it will match up with your business processes. I'm a firm believer that you should not have to change your business process to suit the management software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Accountability and management across the board. Each department has the tools they need to be successful and operate within specific business processes. Review collected by and hosted on G2.com.

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AS
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Flexibility. Being able to copy or transfer SOs, etc. from one account to another. Clean merging on accounts, and very flexible for redefining the relationships between accounts. Review collected by and hosted on G2.com.

What do you dislike?

No dedicated QB interface. QBTrak works but can be a bit clunky. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Follow the installation and setup guide - closely. Don't be afraid to call tech support or your account manager Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We've been using similar software for 10 years. We switched because the old software was reaching end of life. Tigerpaw has more capabilities and flexibility. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the idea of the web client as an option for my sales guys when they cant make it into the office. Review collected by and hosted on G2.com.

What do you dislike?

Mobile client is clunky and lacks features my service technicians require

Support is hit or miss Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sales agents needing access from the road no longer need to carry a bulky laptop and mess with vpn settings. All they need is a cell phone or tablet and internet access Review collected by and hosted on G2.com.

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AT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Tigerpaw's advanced Matrix allows you to set many perimeters and measure how your business is doing. Review collected by and hosted on G2.com.

What do you dislike?

There seems to be issues with new updates, and we are still having one now. It's been more than 45 days and there is still not an update to fix the issue. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are a mid size business this will work for you Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can easily export files to excel and tweak them more into pivot tables and get a quick view of invoicing for a day or a week, on one customer or all. Review collected by and hosted on G2.com.

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Jack of All ~ Master of None
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

After you get over the initial setting up to play nice with your business, it makes record keeping, service invoice, dispatch to billing easy. Review collected by and hosted on G2.com.

What do you dislike?

Runs a little slow sometimes but overall a good product Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Tigerpaw heavily....AND still under use it. It is central command of our business structure. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that it’s easy to keep track of job statuses Review collected by and hosted on G2.com.

What do you dislike?

Not being able to void once posted. Credit memos are a nightmare. Never updates, and job costing is not accurate Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping track of time and materials Review collected by and hosted on G2.com.

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AT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to update our customers with Service Tickets. Review collected by and hosted on G2.com.

What do you dislike?

The Quickbooks integration is near impossible. No matter how much you pay. Worst experience I have ever had. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Higher a Tigerpaw professional. It will save years of headache and ultimately save money Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer Service Tickets and costs to maintain all Phone systems. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I liked that Tigerpaw was cheap and has been around for a while l Review collected by and hosted on G2.com.

What do you dislike?

I didn’t like that it was so outdated feature wise Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I don’t think I would recommend using Tigerpaw Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used Tigerpaw as our CRM Review collected by and hosted on G2.com.

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Provisioning Specialist III
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to learn and use. I use this program for dispatching and i like the ability to send my service orders directly from the app to my technician Review collected by and hosted on G2.com.

What do you dislike?

Very slow going from one option to the next. When searching for an account it finds it quickly, but slow to pull it up. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This system really is easy to use, very user friendly, anyone can learn it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Dispatching to technicians. The benefit I experience is a streamlined process and the ease of everything online without needing to print every order is also a benefit to the environment. Review collected by and hosted on G2.com.

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Electronics Technician
Military
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I really like the simple interface of the product. It brings me back to the good old FTP server days where everything is simply listed and categorized on the left and there aren't too many flashy buttons, apps, widgets, or other random things to confuse you. This is definitely a basic file server for an older more seasoned computer user generation, but can be easily used by younger folks. Review collected by and hosted on G2.com.

What do you dislike?

Not much to be honest. I am very set in my early 2000's computer use days, so this is a great product for me. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely give it a try, it's an easy program that will most definitely help out your growing company especially if you have members out on the road a lot. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's a great an easy way to have a secure file share server we can access anywhere since our sales team is always on the road, and so are our install techs. So drawings, budgets, sales plans, preliminary project info, it can easily be stored and access here without too many confusing "frills" Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Tigerpaw allows our team to store data sets and pricing tables all in one convenient location. This makes it super easy for our team to QA each others work and share information. We primarily use it as a quoting tool and CRM. Review collected by and hosted on G2.com.

What do you dislike?

It's bulky and a very dense piece of software. It's challenging for our team to use it on the go, and wish there was a slick iOS app or android app that would be used. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It does exactly what it says, and you'll have a great CRM without the bells and whistles that will serve you and your team well. Would definitely recommend to anyone looking to implement a CRM and quoting tool within their organizations. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communication, pricing tools, and quoting were all solved with TigerPaw Review collected by and hosted on G2.com.

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QA Engineer
Defense & Space
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The UI is easy to use and navigation is ok and straightforward, paid support is adequate. The ticketing portion works great and is easy to use and track customer issues. Review collected by and hosted on G2.com.

What do you dislike?

The database is easy to corrupt and various stages of inventory transfers tend to lose data or quantities of product, this has resulted in many calls to support, sometimes the answer is to just reboot the sql database server. SN's will remain but quantities will be off and support cannot figure out how to fix this so we end up having to scrap the item and recreate it. The UI does not support searching within the string. Finding products or serial numbers requires it to be typed as written. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

it is a good CRM if you day to day operations do not require Asset tracking and is more focused on Trouble tickets. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Supporting our customers inventory. The ability to track not just contact information, addresses, and trouble tickets, but also track all of their assets and transfer assets between our new sales and RMA dept then back into customer asset database. we also integrate it with our shipping system to quickly create UPS labels to get new and RMA product out the door faster and with better accuracy. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Tigerpaw Software has served us for many years with minimal issues. The system has handled numerous custom integrations and customization's to better fit our needs. Tigerpaw goes above and beyond in support of their customers and really leaves you feeling like you have a partner, not just a solution. The software is easy to use and navigate for end users. Review collected by and hosted on G2.com.

What do you dislike?

Any negatives I have with Tigerpaw Software is in direct relation to the version my company is on, which is aged quite a bit at this point. This really speaks to the software as a whole as even being outdated and missing out on some new and exciting features Tigerpw has added, we have still been able to keep the software running smoothly, while ever increasing the load on the environment Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Tigerpaw actively listens to the community and tries to implement changes that will have the most benefit across their user base. Open discussion is encouraged with Tigerpaw, who holds meeting to gather user feedback. While the software is easy to use and does a great job, the key with Tigerpaw is the people behind the scenes. From support to development to ownership and everything in between, this is a company I am happy to have the pleasure of doing business with Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have worked in the IT field for the past 20 years and have never come across a company as passionate and willing to support their customer base as Tigerpaw has. This is one of the vendors I enjoy calling as any issue is usually minor, addressable quickly and handled with care each time. I am never left wondering if a call to support is going to wreak havoc on my day, as it is always a pleasant experience Review collected by and hosted on G2.com.

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Marketing Coordinator and Customer Service Specialist
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It offers you a lot of options with the database- it is true you can do a lot with it, but can be difficult to figure out. Review collected by and hosted on G2.com.

What do you dislike?

It is not very user friendly. It is pretty difficult to figure out how to use, not intuitive whatsoever. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would look around at other options first, Tigerpaw is not very intuitive and it's complicated to figure out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy to organize customer orders and send out email campaigns. Review collected by and hosted on G2.com.

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Marketing Coordinator
Telecommunications
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

There are plenty of customization variables that you can use, so if you have a highly segmented business, or just like very granular detail, Tigerpaw has plenty of that. I have been told it is good for billing as well, although i do not use it for billing. Review collected by and hosted on G2.com.

What do you dislike?

pretty much everything else. You will definitely need training to get used to it. If you are doing anything other than looking up accounts, navigation and usability fall apart quickly. I will just give you an example from a marketing standpoint. To send out a campaign, you have to first create an email template. Should be simple but this requires first finding where the email templates are in the "master tables". Then you have to create an activity, then a campaign. This is already double the steps it should take. Once you finally do get it created, you cant just hit send. You have to tell it to send, and then process the activities for the entire day to get it to send. Everything is this difficult. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure that there are no other CRM tools that you can use first. We only use it because we have specific billing needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

There are no marketing benefits with Tigerpaw. It is difficult, restrictive, and lacks any sort of connectivity with other services. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Tigerpaw CRM is one of the most over looked platforms. It is a very powerful tool that allows you to manage contracts, sales opportunities, quotes, Project management, and accounting.Tigerpaw CRM is one of the most over looked platforms. It is a very powerful tool that allows you to manage contracts, sales opportunities, quotes, Project management, accounting, and the most impressive tool service orders. A few notable features is the ability to send and email from outlook and have it automatically saved into journal entries, and the processing credit cards right from the system saving lots of time. Review collected by and hosted on G2.com.

What do you dislike?

The project management portion is very week and does not seem to follow basic logic. Running custom reports can be very time consuming and not always resulting in what you were looking for. Managing large accounts with multiple locations is week. You must find and then link the accounts together, resulting in a not so perfect way of tracking progress. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Three main problems are being addressed; (1) The ability to closely monitor service orders and have detailed notes regarding past problems. (2) Contract management is much more stream lined and manageable. (3) Quotes and opportunities are more manageable. Review collected by and hosted on G2.com.

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Technical Services Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It was easy to track and create service ordrers Review collected by and hosted on G2.com.

What do you dislike?

very slow response times, Software would often freeze up during regular use Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a decent ticketing software, but regularly seemed to freeze and caused problems. Navigation of the software wasnt the most intuitive either. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

creating service tickets Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to learn the basics, good with inventory Review collected by and hosted on G2.com.

What do you dislike?

Process and reporting is not intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

More likely to find staff trained on Connect Wise Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Time and materials tracking, agreement tracking Review collected by and hosted on G2.com.

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Senior Network Engineer at Network Performance, Inc.
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It allows us to do our jobs on a daily basis, from ticketing, to customer contact information, to quoting/billing. Review collected by and hosted on G2.com.

What do you dislike?

All of these types of applications have their own quirks, and Tigerpaw is no different. It is not very good an scheduling bulk tasks from a template, and it can be frustrating to schedule recurring tasks as well - once they are scheduled, you better not have to make any changes to it, otherwise you have to remove it and reschedule. Having scheduling tie in tighter with Outlook (or just using outlook for scheduling) would be a welcomed change. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure to talk to Tigerpaw about your business process to be sure there isn't anything that needs to change to fit into the Tigerpaw ecosystem. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tigerpaw keeps all employees in sync. It is our daily play book - it handles all scheduling tasks, and does a good job of it. Without a CRM, you staff won't be on the same page - a central place to track client data, service orders, schedules, and billing is SOOOO important to running s successful business. Review collected by and hosted on G2.com.

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Fundraising Consultant
Fund-Raising
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It’s an easy way to keep track of all our notes on our current customers and prospects. Review collected by and hosted on G2.com.

What do you dislike?

The organization could be better when searching for notes on customers or prospects. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You need to know how you want to use it and what functions you need in your organization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The business problems we are solving is organization especially from employee to employee Review collected by and hosted on G2.com.

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