Tigerpaw One Reviews & Product Details

I love Tigerpaw's people the best. They are truly passionate about bringing you the best product, and making sure that you succeed, whatever it takes. Every interaction I have had with someone has been genuinely amazing: professional, knowledgeable, kind, friendly. In (two) words: Outstanding People.

The software? Powerful and robust database. Tigerpaw has many valuable features for every aspect of your business, including sales, service, billing, and integration with accounting apps like SDA, Quickbooks and secure processing like BNG. I love that Tigerpaw values historical data, not allowing us to delete certain critical data.

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Reports. We need to be able to make our own queries and create reports that are meaningful to us. The report options in Tigerpaw are limited and not (easily) editable. Review collected by and hosted on G2.com.

Central management. I am a Project Manager so I rely heavily on the Project module of Tigerpaw to oversee, manage, execute, and close out various projects from small to enterprise size clients. Review collected by and hosted on G2.com.

Use and understanding of how to use features i.e. workflow notifications, or task notifications specific to a particular need or requirement. Review collected by and hosted on G2.com.

The compiled Tiger Paw code will run so fast as your client server corporate network will allow. The desktop interface presents an instantly loaded whole window to the end users. There is no need to wait for windows components to load. It’s an ergonomic classic design that allow you to interact without navigating to child windows. The system works independently of your enterprise internet speed or accessibility. The system database a is whole MS SQL server self-container that you could be migrated easily from one server to another without any effort. It runs well in physical and virtualized servers. Review collected by and hosted on G2.com.

There is not a resource file to switch to Other language than English. In Latin America for instance not all users are capable to read in English. Review collected by and hosted on G2.com.

Tiger Paw provides access to all of our customer's details and history in one easily accessible place. There are multiple pathways to access that information, depending upon your focus. As Office Manager, I access information differentlyfrom the way our techinicians and managers access it. Same info: but different routes to get there. I also like that I can import all the TP-produced invoices into QuickBooks so there is no double entry required. Review collected by and hosted on G2.com.

I get annoyed that when I am working in a service order and have to go elsewhere in TP for other info that I get pop -ups asking me if I want to save the info. I would prefer that it just auto saved. In general, pop ups that have to be clicked through to navigate within TP are annoying, but in fairness, it is largely due to my company's preferences than to a fault of Tiger Paw. Although the imports into QuickBooks are easy to do, if something goes wrong, it is hard to find help to correct it. Review collected by and hosted on G2.com.

Tigerpaw software can manage all aspects of your business except accounts payable but it has an interface that makes it easy to transfer information over to Quickbooks or other accounting software. It has an ease of access to account information and an ease of movement around to different aspects of your business. Review collected by and hosted on G2.com.

Sometimes it seems slow between sections and at times when a lot is going on it will crash when running or emailing reports. Review collected by and hosted on G2.com.

Feature rich and ease of access. Being able to track most aspects of your project in one place that everyone has access to at the same time is a must. Review collected by and hosted on G2.com.

When you are working in different areas of the system and have a lot going on it will crash and you have to start to remember where you were and what you were doing. Review collected by and hosted on G2.com.

Flexibility. Being able to copy or transfer SOs, etc. from one account to another. Clean merging on accounts, and very flexible for redefining the relationships between accounts. Review collected by and hosted on G2.com.

No dedicated QB interface. QBTrak works but can be a bit clunky. Review collected by and hosted on G2.com.

I like the idea of the web client as an option for my sales guys when they cant make it into the office. Review collected by and hosted on G2.com.

Mobile client is clunky and lacks features my service technicians require

Support is hit or miss Review collected by and hosted on G2.com.

Tigerpaw's advanced Matrix allows you to set many perimeters and measure how your business is doing. Review collected by and hosted on G2.com.

There seems to be issues with new updates, and we are still having one now. It's been more than 45 days and there is still not an update to fix the issue. Review collected by and hosted on G2.com.

After you get over the initial setting up to play nice with your business, it makes record keeping, service invoice, dispatch to billing easy. Review collected by and hosted on G2.com.

Runs a little slow sometimes but overall a good product Review collected by and hosted on G2.com.

I like that it’s easy to keep track of job statuses Review collected by and hosted on G2.com.

Not being able to void once posted. Credit memos are a nightmare. Never updates, and job costing is not accurate Review collected by and hosted on G2.com.

The ability to update our customers with Service Tickets. Review collected by and hosted on G2.com.

The Quickbooks integration is near impossible. No matter how much you pay. Worst experience I have ever had. Review collected by and hosted on G2.com.

I liked that Tigerpaw was cheap and has been around for a while l Review collected by and hosted on G2.com.

I didn’t like that it was so outdated feature wise Review collected by and hosted on G2.com.

Easy to learn and use. I use this program for dispatching and i like the ability to send my service orders directly from the app to my technician Review collected by and hosted on G2.com.

Very slow going from one option to the next. When searching for an account it finds it quickly, but slow to pull it up. Review collected by and hosted on G2.com.

I really like the simple interface of the product. It brings me back to the good old FTP server days where everything is simply listed and categorized on the left and there aren't too many flashy buttons, apps, widgets, or other random things to confuse you. This is definitely a basic file server for an older more seasoned computer user generation, but can be easily used by younger folks. Review collected by and hosted on G2.com.

Not much to be honest. I am very set in my early 2000's computer use days, so this is a great product for me. Review collected by and hosted on G2.com.

Tigerpaw allows our team to store data sets and pricing tables all in one convenient location. This makes it super easy for our team to QA each others work and share information. We primarily use it as a quoting tool and CRM. Review collected by and hosted on G2.com.

It's bulky and a very dense piece of software. It's challenging for our team to use it on the go, and wish there was a slick iOS app or android app that would be used. Review collected by and hosted on G2.com.

The UI is easy to use and navigation is ok and straightforward, paid support is adequate. The ticketing portion works great and is easy to use and track customer issues. Review collected by and hosted on G2.com.

The database is easy to corrupt and various stages of inventory transfers tend to lose data or quantities of product, this has resulted in many calls to support, sometimes the answer is to just reboot the sql database server. SN's will remain but quantities will be off and support cannot figure out how to fix this so we end up having to scrap the item and recreate it. The UI does not support searching within the string. Finding products or serial numbers requires it to be typed as written. Review collected by and hosted on G2.com.

Tigerpaw Software has served us for many years with minimal issues. The system has handled numerous custom integrations and customization's to better fit our needs. Tigerpaw goes above and beyond in support of their customers and really leaves you feeling like you have a partner, not just a solution. The software is easy to use and navigate for end users. Review collected by and hosted on G2.com.

Any negatives I have with Tigerpaw Software is in direct relation to the version my company is on, which is aged quite a bit at this point. This really speaks to the software as a whole as even being outdated and missing out on some new and exciting features Tigerpw has added, we have still been able to keep the software running smoothly, while ever increasing the load on the environment Review collected by and hosted on G2.com.

It offers you a lot of options with the database- it is true you can do a lot with it, but can be difficult to figure out. Review collected by and hosted on G2.com.

It is not very user friendly. It is pretty difficult to figure out how to use, not intuitive whatsoever. Review collected by and hosted on G2.com.

There are plenty of customization variables that you can use, so if you have a highly segmented business, or just like very granular detail, Tigerpaw has plenty of that. I have been told it is good for billing as well, although i do not use it for billing. Review collected by and hosted on G2.com.

pretty much everything else. You will definitely need training to get used to it. If you are doing anything other than looking up accounts, navigation and usability fall apart quickly. I will just give you an example from a marketing standpoint. To send out a campaign, you have to first create an email template. Should be simple but this requires first finding where the email templates are in the "master tables". Then you have to create an activity, then a campaign. This is already double the steps it should take. Once you finally do get it created, you cant just hit send. You have to tell it to send, and then process the activities for the entire day to get it to send. Everything is this difficult. Review collected by and hosted on G2.com.

Tigerpaw CRM is one of the most over looked platforms. It is a very powerful tool that allows you to manage contracts, sales opportunities, quotes, Project management, and accounting.Tigerpaw CRM is one of the most over looked platforms. It is a very powerful tool that allows you to manage contracts, sales opportunities, quotes, Project management, accounting, and the most impressive tool service orders. A few notable features is the ability to send and email from outlook and have it automatically saved into journal entries, and the processing credit cards right from the system saving lots of time. Review collected by and hosted on G2.com.

The project management portion is very week and does not seem to follow basic logic. Running custom reports can be very time consuming and not always resulting in what you were looking for. Managing large accounts with multiple locations is week. You must find and then link the accounts together, resulting in a not so perfect way of tracking progress. Review collected by and hosted on G2.com.

It was easy to track and create service ordrers Review collected by and hosted on G2.com.

very slow response times, Software would often freeze up during regular use Review collected by and hosted on G2.com.

Easy to learn the basics, good with inventory Review collected by and hosted on G2.com.

Process and reporting is not intuitive. Review collected by and hosted on G2.com.

It allows us to do our jobs on a daily basis, from ticketing, to customer contact information, to quoting/billing. Review collected by and hosted on G2.com.

All of these types of applications have their own quirks, and Tigerpaw is no different. It is not very good an scheduling bulk tasks from a template, and it can be frustrating to schedule recurring tasks as well - once they are scheduled, you better not have to make any changes to it, otherwise you have to remove it and reschedule. Having scheduling tie in tighter with Outlook (or just using outlook for scheduling) would be a welcomed change. Review collected by and hosted on G2.com.

It’s an easy way to keep track of all our notes on our current customers and prospects. Review collected by and hosted on G2.com.

The organization could be better when searching for notes on customers or prospects. Review collected by and hosted on G2.com.