[ TigerCo... Reviews ](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) [ TigerCo... Reviews ](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) # TigerConnect Clinical Collaboration Platform Features ##### ## Collaboration (3) Modules Offer modules for both health care givers and staff. Scheduling Integrate with outside scheduling platforms. Reporting Ability to track patient retention and turnover. Show More ##### ## Communication (6) Security Ensures messages about patient information are confidental and secure. Health Care Messages Ability to send different kinds of messages to nurses than doctors. Alarms Send alarms to users if they do not respond to notifications in a timely manner. Messaging Offers the ability for users to send messages within the platform. Telephone Integrate with telephone insfrastructure so that users can make calls directly from the tool. Notifications Ability to recieve notifications for new messages on a multitude of outside devices. Show More ##### ## Platform (9) User Authorization - HIPAA Compliant Messaging Allows administrators to set up and implement any levels of authorization required to send and receive secure messages Compliant Texting - HIPAA Compliant Messaging Facilitates the receiving and sending of secure and encrypted text messages Compliant Emailing - HIPAA Compliant Messaging Facilitates the receiving and sending of secure and encrypted emails Clinical Communication - HIPAA Compliance Facilitates communication between health care professionals HIPAA Compliance - HIPAA Compliant Messaging Aligns and complies with HIPAA regulation and standards Operating Systems - HIPAA Compliant Messaging Supports desktop, iOS, and Android operating systems Message Lifespan - HIPAA Compliant Messaging Allows the determination and assignment of the lifespan of a delivered message Workflow Enhancement - HIPAA Compliant Messaging Enhances clinical workflows PCI Compliance Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Show More ##### ## Operations (36) Automated Scheduling Automates the creation and generation of health care employee schedules Absence Management Tracks vacation, sick leave, and off-work requests Mobile Access Supports the access to employee schedules via remote-accessed web page or mobile devices Resource Management Allows health care professionals to book the staff, equipment, and other resources necessary for scheduled appointments and operations Physician Management Track and organize physician schedules and pertinent information Claims Management Process of submitting and following up on claims with insurance companies Calendar Management Track and manage schedules and meetings via an integrated calendar Wait List Management Record, update and manage waiting lists Patient Records Management Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Faculty/Staff Management Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Appointment Scheduling Schedule appointments via a calendar On Call Scheduling Track and organize on-call shifts Correspondance Variety Allows the sending of different types of messages to different users and physician types Data Sharing Streamlines the digital or electronic sharing of confidential patient data Cross Platform Support Supports the use and access of CC&C solutions on mobile, desktop, personal, and proprietary devices Routing Routes calls and messages based on availability, user level, and escalation protocol Health Care IT Integration Ensures integration between and interoperability with other health care solutions and systems Analytics and Reporting Enables hospital IT to measure usage and effectiveness of communications tools Messaging Security Ensures messages about patient information are confidental and secure. Workflow Management Enhances clinical workflows Interoperability Integrates with existing medical practice solutions Digital Intake Forms Provides digitized intake forms both for patient and physician use Engagement Measuring Tracks and measures current and improved levels of patient engagement Patient Satisfaction Management Equips and empowers health systems with touchpoints and strategies to improve overall patient experience and patient satisfaction scores. EHR Integration Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination. IPC Systems Integration Integrates with interactive patient care (IPC) systems to deliver patient education and key hospital information. Patient Intake Patients can register for appointments in advance online Patient Engagement Allows medical providers to engage patients in a variety of ways to ensure their health. Care Plan Management Manage the treatment plan and coordination between care providers and patients with special health care needs Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Customizable Forms Customize contracts and forms to collect specific information Care Summaries Electronic patient health records EHR-Agnostic Electronic patient health records, including records from multiple doctors Assessment Management Creation, administration, and evaluation of assessments or tests Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Show More ##### ## Administrative (8) Employee Work Status Maintains records of medical professionals and their permanent, full-time, part-time, float, per-diem, traveling, etc., statuses Days-Off Approval Automatically notifies employees about the approval or denial of their time-off requests Time Tracking Tracks medical staff's hours, coverage, and other relevant work patterns Staffing Data Generates reports on workforce activity to provide data on overstaffing or understaffing trends Mass Notifications Facilitates the sending of mass texts and emails to staff during emergencies Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Cancellation Tracking Track cancellations of policies, accounts, orders, appointments, etc. No-Show Tracking Track and monitor patient no-show rates Show More ##### ## Patient Management (3) Staff Scheduling Integrates with medical staff scheduling solutions to simplify physician and staff schedule creation Patient Retention Ability to track and analyze patient referrals, retention, and turnover. CDI (Clinical Document Improvement) Stores clinical data into a centralized database; supports physician access to data Show More ##### ## Patient-Centered Functions (19) Online Presence Management Facilitates and optimizes the management of a medical practice's online presence (e.g. physician websites and online review platforms) Patient Feedback Management Equips practices with tools to capture and analyze patient feedback in order to improve patient satisfaction Patient Portal Facilitates and enables patient access to their personal health information and data. Patient Communications Streamlines the delivery of messaging between health care professional and patient. Integration with Wearables Integrates with medical devices and wearables to keep track of patients' health outside of appointments and visits. Third-Party Integrations Set up connections to third-party platforms to improve business processes Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Calendar Management Track and manage schedules and meetings via an integrated calendar Patient Records Management Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Intake Management Activities related to the initial admission of a charge into the organization's care Records Management Ability to record, store, update, and retrieve information Claims Management Process of submitting and following up on claims with insurance companies Document Management Store, manage, and track all electronic documents in a centralized location Invoice Management Captures invoice data and maintains comprehensive records for auditing and reporting purposes Forms Management Store, manage and track all forms in a centralized location Show More ##### ## Generative AI (2) AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Additional Functionality (123) Customizable Reports Alter the layout and content of reports Data Import/Export Import and export data to and from software applications Document Storage Store and organize documents in a centralized system Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Live Chat Ability to chat online in real time Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customizable Forms Customize contracts and forms to collect specific information SMS Messaging Send messages via SMS Calendar Sync Synchronize with other calendars to view mutual availability and schedules Reminders Timed notification for any upcoming task, deadline, appointment, or activity Electronic Payments Electronically collect payments for goods or services Email Reminders Reminders sent via email Access Controls/Permissions Define levels of authorization for access to specific files or systems Insurance Eligibility Verification Checking eligibility of patients for different insurance claims Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Real-Time Reporting Active reporting of data and metrics Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Location Manage and support multiple locations Billing & Invoicing Create, manage, and send invoices or bills to customers HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Generative AI Use AI to generate content in the form of text, images, videos, etc. Recurring Appointments Schedule repeating appointments based on a duration of time Credit Card Processing Accept and process credit card transactions API Application programming interface that allows for integration with other systems/databases Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Third-Party Integrations Set up connections to third-party platforms to improve business processes Data Import/Export Import and export data to and from software applications Secure Data Storage Securely stores data to prevent data loss or breaches Audit Trail A record of all activities within the system, including user access, changes made, etc. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Vulnerability Scanning Discover patch statuses and vulnerabilities Customizable Reports Alter the layout and content of reports Data Security Protect sensitive data for digital privacy Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Customizable Forms Customize contracts and forms to collect specific information For Healthcare Software designed for the healthcare industry Document Storage Store and organize documents in a centralized system Risk Alerts Notifying as a warning or reminder of a potential or imminent hazard API Application programming interface that allows for integration with other systems/databases Generative AI Use AI to generate content in the form of text, images, videos, etc. HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection Activity Tracking Track and document all activities across devices, networks, and other systems Access Controls/Permissions Define levels of authorization for access to specific files or systems Real-Time Reporting Active reporting of data and metrics Document Templates Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Reminders Timed notification for any upcoming task, deadline, appointment, or activity Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Version Control Track revisions and updates made to files and navigate between different versions Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Risk Analysis Analyze potential risks across the organization Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Scheduling Plan availability and assign specific time slots for tasks and resources Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Document Storage Store and organize documents in a centralized system Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Billing & Invoicing Create, manage, and send invoices or bills to customers Customizable Fields Customize data fields to support various needs and use cases Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Referral Tracking Log and store the source of contacts/leads Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Marketing Automation Automate workflows and trigger campaigns based on customer actions Reminders Timed notification for any upcoming task, deadline, appointment, or activity Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Mobile Access Access software remotely via mobile devices Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Live Chat Ability to chat online in real time Task Progress Tracking Track the status and progress of tasks Predictive Analytics Predict future data based on historical data sets Task Scheduling Track and manage the scheduling of tasks For Healthcare Software designed for the healthcare industry Multi-Location Manage and support multiple locations Chat/Messaging Communicate using direct chat or messages within the system Customizable Reports Alter the layout and content of reports HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Forecasting Form predictions based on past and present data/trends Patient Education Educational and medical resources that are delivered to patients online Electronic Payments Electronically collect payments for goods or services Multi-Language Manage and support multiple languages Patient Questionnaires Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Onboarding Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Confirmations/Reminders Automated reminders and confirmations for booked appointments and events via text or email Appointment Scheduling Schedule appointments via a calendar Real-Time Data Receive data and information in real time Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Analytics Analyze and gain insights into data in real-time Medication History Access to patient medication history data Online Refills Allows medical providers and/or customers to request previously filled prescriptions online Messaging Communicate using messages within the system Video Conferencing Connect with meeting participants remotely over video Real-Time Monitoring Active monitoring of systems, applications, or networks API Application programming interface that allows for integration with other systems/databases Prescription Renewal Enables medical providers and/or patients to electronically renew existing prescriptions Customizable Branding Add customized logos and colors to align with company branding Historical Reporting Information, data and reports that are being tracked over time Mobile Alerts Notifications via mobile devices Lab Results Laboratory test results Telemedicine Meet with patients remotely One-to-One Messaging Send personal messages to clients or attendees Patient Monitoring Observing and tracking a patient's health status, condition, and wellbeing Health Record Access Gaining access to confidential health documents and information Medical Billing Manage billing and payments for a healthcare provider Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Bill Payment Complete outstanding payments For Medical Purposes Intended for medical use such as diagnosis, treatment, and consultation Electronic Signature Digitally sign online documents Two-Way Audio & Video Presenter can see and hear participants and vice versa Video Consultations Speaking to a doctor or healthcare professional using online video tools Secure Messaging Exchange messages in a secure and encrypted manner Show More ## 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