The best part about Tidio is the clean interface, easy to use. It is fast and messages reach instantly via live chat and if not available it reaches the user inbox, which helps me respond the customer query even if customer is not available on website. Review collected by and hosted on G2.com.

The mobile app works fine, but it isn’t as smooth as the desktop version when it comes to managing multiple conversations. Review collected by and hosted on G2.com.

The automated response feature is extremely helpful for generating quick replies, and it also gives me a solid starting point to build on. Review collected by and hosted on G2.com.

I sometimes find it confusing to locate older tickets when I’m trying to review past questions or revisit earlier conversations. Review collected by and hosted on G2.com.

I like how the AI chatbot learns from the questions I enter and how it communicates with customers. Review collected by and hosted on G2.com.

You can’t set the chatbot to operate only during specific hours, even though we have people in the office who can answer customer questions. Review collected by and hosted on G2.com.

I use Tidio for chatting with customers, and I love the feature that creates responses according to the customer's question based on previous answers and information from our website. This is valuable to me because it saves me time when I am really busy. The initial setup of Tidio was very easy. With just 10 people in our company, using Tidio was smooth sailing. Review collected by and hosted on G2.com.

I would like to be able to press tab and have word prediction working properly. Review collected by and hosted on G2.com.

Tidio provides real time customer chatting and support from it's AI based system for our business and website. This is the tool that we use 24*7 for replying to all the complain tickets generated by our customer within 90 mins and we also use tidio for better customer assistance and retention in long run. Review collected by and hosted on G2.com.

One of the main feature of tidio is its chatbot automation and this feature cannot be accessed in the free plan also the trial version period of tidio is also short. It is only of seven days and this much less time is not sufficient to learn about each and every feature of such kind of advanced customer support tool. So, new users are forced to buy it's subscription plan without any other option. Review collected by and hosted on G2.com.

Real time insight on visitors, it lets me see country and browser so often time I can tell if it a bot or a real person. Review collected by and hosted on G2.com.

limits per month on available interactions and flow settings could be improved Review collected by and hosted on G2.com.

I like being able to connect with clients and interested leads through a platform that isn’t limited to email or phone calls. Review collected by and hosted on G2.com.

The amount of tabs/options in there seems a bit overwhelming at times. Review collected by and hosted on G2.com.

I like that it shows the customer's history on the site and the product they're currently viewing Review collected by and hosted on G2.com.

The AI generated responses are almost always factually inaccurate and a waste of time and resources Review collected by and hosted on G2.com.

I like the AI features in Tidio. I think Tidio is a good resource for AI because I can just drop and paste a chat instead of typing it out, which takes a lot of time sometimes, especially if the customer has a very serious question. Review collected by and hosted on G2.com.

I LOVE EVERYTHING ABOUT TIDIO ITS THE BEST Review collected by and hosted on G2.com.

I appreciate Tidio's AI capability, which has been great in building out questions so that it knows the answer next time, preventing some phone calls. It's like having an extra customer service person. Plus, the initial setup of Tidio was easy, making integration smooth for us. Review collected by and hosted on G2.com.

The cost for the different levels is something I don't like. We run out of space and have to extend it, and I feel more available questions should be included. Review collected by and hosted on G2.com.