The updated ui and new custom color picker for theme Review collected by and hosted on G2.com.

There is still some work need to be done for handling flows via tidio. We still cannot transfer chats from Tidio AI to a flow. Review collected by and hosted on G2.com.

The automation workflows, visitor tracking, and canned responses in Tidio help me handle multiple chats without missing important leads. Integrations with other apps are smooth and easy to set up. The support team is always close at hand for assistance, and the onboarding process is straightforward. Review collected by and hosted on G2.com.

I haven’t faced any major issues so far; everything works smoothly and as expected. Review collected by and hosted on G2.com.

The chatbot flows are a massive time-saver. Automating basic order and shipping questions means I’m not typing the exact same thing 50 times a day. On top of that, the integrations are really clean, and the checkout pop-up actually helps convert some fence-sitters. Review collected by and hosted on G2.com.

Pricing scales up pretty fast once you need more advanced features or additional operators. Also, if you build really complex chatbot trees, the visual builder can get cluttered pretty quickly, which makes it harder to manage. Review collected by and hosted on G2.com.

I like the simplicity of using Tidio, making integration easy. It has great potential and the installation was very easy. Review collected by and hosted on G2.com.

In particular, no one, it used to crash often, but now everything is okay, it seems they have fixed it. Review collected by and hosted on G2.com.

I like Tidio's Android capabilities because it allows me to answer chats on the go. The AI works really well in weeding out issues or contacts that don't need human interaction. I also value the ease of use, which is why we switched to Tidio from HubSpot. Setting it up was very easy for our team of five people. Review collected by and hosted on G2.com.

Pricing is quite expensive for the AI feature considering a lot of other apps already have the AI built in for cheap or at no extra charge. Review collected by and hosted on G2.com.

I love how friendly Tidio is to our guests and how it doesn't seem like a robotic chat bot. The initial setup was very easy. Review collected by and hosted on G2.com.

I would love it if Tidio could transfer the chat to someone on our team in real time. Review collected by and hosted on G2.com.

Tidio captures customer information quickly and in real time, and the details it provides are driven specifically by the question-and-answer content you build into your own support database—content that directly reflects your business information. The setup is very straightforward, streamlined, and has provided seamless integration with our Shopify ordering platform. The chatbot, LYRO, is always on the ready and helps customers any time of day or night. The responses can be adjusted to match your preferred tone, ranging from very professional to more comfortable, everyday correspondence. As you continue building out your database and it grows larger, it becomes easier to see most of your common customer questions being answered automatically. If there are any questions or concerns about how to use Tidio, their support team offers timely and corrective help for their service oriented product. Review collected by and hosted on G2.com.

Like anything else, you get out of it what you put into it. There’s a bit of upfront workload at the beginning to build a solid starting point as a single source of truth with factual data that the AI chatbot can pull from. Along with that, there’s a learning curve around syntax and wording choices as you shape your desired responses and improve how well it recognizes what the customer is asking. In my experience, that’s a very small price to pay, especially since the system builds on the answers it has used previously. Review collected by and hosted on G2.com.

Over the last few months that I used the product, the limits of my account were consistently being reached (pausing my account) due to spam that the platform fails to provide features to minimize or curb altogether. Review collected by and hosted on G2.com.

Implement features that let users manually mark interactions as spam. Develop features that enable users to mitigate spam messages. Review collected by and hosted on G2.com.

It makes it simple to access incoming messages from multiple streams in a single place Review collected by and hosted on G2.com.

I would like it to not require a facebook log in to attach my WhatsApp to the system as this does not work for me and is too confusing. Review collected by and hosted on G2.com.

I use Tidio for customer service through our website. I really like the time-saving aspect of Tidio. The chatbot is helpful as it saves time by answering questions and prevents everyone from asking for a human, which streamlines my workflow. Review collected by and hosted on G2.com.

I find the chatbot sometimes incorrect and giving poor advice. It told my customers that we don't have a recipe, but we do, and it gets calories wrong. Training the chatbot does take some time for me. Review collected by and hosted on G2.com.