Still very easy to set up, customize and configure for my multiple sites. Review collected by and hosted on G2.com.

Improve adoption of AI enabled chatbot functionality, making adoption and integration easier. Review collected by and hosted on G2.com.

I quite like the Flow of Tidio. I appreciate the support it provides to the customer while they are on the website. Additionally, the initial setup was easy. Review collected by and hosted on G2.com.

I am frustrated with the integration with Instagram because I cannot respond directly from the Tidio panel, and I am also concerned about the organization of personal emails and those coming directly from the page or from Tidio. Review collected by and hosted on G2.com.

It’s easy to check customer view pages, have multiple agents join a chat, and link customers directly to products, while also allowing pictures to be sent through the chat. It also integrates really well with our business. Review collected by and hosted on G2.com.

The flows sometime interrupt typing, I get annoyed when I try to / things and get interrupted Review collected by and hosted on G2.com.

I like Tidio's back end and the user interface because the whole experience is really easy. My team appreciates how you can quickly get the hang of the system. We've started developing more complex responses for our AI assistant, which helps us provide more specific answers to a wider variety of questions. The ease of responding to inquiries, finding questions, and transferring conversations to email is also a big plus. Additionally, the setup was really simple; it only took a couple of minutes to get everything connected without any issues. Review collected by and hosted on G2.com.

It took us a while to create complex responses, so a lot of the questions that we had initially were pretty simple. People would ask or even word questions differently, and that would kinda throw off our AI assistant. It took us some time to really get the hang of it. So I'd say, building a more complex AI assistant past the base level. Review collected by and hosted on G2.com.

The platform’s intuitive interface design makes it quick and easy to learn. The auto-generated responses are generally very good, and the tool seems to learn quickly from past replies and incorporate that information into future responses. Overall, it makes it easier to engage with customers and turn inquiries into sales. Review collected by and hosted on G2.com.

At times, the automatically generated responses are inaccurate or don’t flow logically, so they require additional refinement and editing. Also, parts of the billing structure and breakdown aren’t explained very clearly, which makes it harder to understand. Review collected by and hosted on G2.com.

It's a great tool for having direct contact with your users or clientele. Review collected by and hosted on G2.com.

It should have some more data analysis tools. If you work with it in different websites at the same time, there's bound to be some small issues. Review collected by and hosted on G2.com.

Tidio is so user friendly. The chat function works great, it is easy to communicate with clients and the assign feature is so useful to tag team members or mark things as done! Review collected by and hosted on G2.com.

A few of our team members have had issues with the mobile app not functioning properly but overall, nothing to dislike really. Review collected by and hosted on G2.com.

I use Tidio for live chat, allowing us to communicate directly with customers. I really like the instantness of the platform. The communication function in Tidio is something I enjoy because we need it to talk to customers efficiently. Also, the initial setup of Tidio was very easy. Review collected by and hosted on G2.com.

I'm not too happy with the AI chat feature; it feels like it's too expensive for what it offers. Review collected by and hosted on G2.com.

It is easy to use. I like that it saves the chats even when you solve them, in case you need to go back. Review collected by and hosted on G2.com.

I do not run out program, I just help (so I don't know if it is possible), but there should be a faster automated response to customers if one of us can't get to them right away so they are waiting or don't get a reply within 2 minutes. Review collected by and hosted on G2.com.

I like that Tidio integrates with all my social media channels and emails, which is a great feature. It allows me to manage all customer messages from my Instagram, Facebook, and Pinterest pages in one place without having to monitor each channel individually. Using it along with my Shopify Plus store has been seamless. The initial setup of Tidio was very easy. Review collected by and hosted on G2.com.

The pricing should be a little lower. Review collected by and hosted on G2.com.