The chatbot on my website saves me 5-15 hours a week fielding questions about my product. It allows me to focus on the actual work rather than answering repetitive inquiries. I love that it allows potential clients to ask to speak to me directly as well. I only use the chatbot, not the customer service email options. I don't use the social media integrations but look forward to expanding to those uses.

It is very easy to get started and the options for increasing the bot's knowledge base are excellent. The answers the bot gives clients are excellent, sometimes coming up with good answers that are not readily available in my uploaded Q+A. Occasionally it does give misleading answers or doesn't understand what the clients are asking, but it is a small proportion of the overall answers. Overall I am satisfied with how it works.

The user interface seems to be geared for larger enterprises/teams who mostly focus on customer service emails. It is a little frustrating to have to navigate to the specific area of their website/app for the AI agent because it is not highlighted in a useful way. I have to scroll through email products to get there. I feel like the price is a bit high since it is not geared to smaller companies. It would be very helpful to have a lower entry point with fewer conversations or to include more functionality for the price. Review collected by and hosted on G2.com.

Price, scale, and products are geared to larger companies. My business is a one person business and while the hours a week it saves me, I don't use the basic monthly range of conversations even in the course of several months. I would like something that really specialized in helping smaller businesses. Review collected by and hosted on G2.com.

As a tech support chat agent, it really helps that I can check the client’s web browser and operating system. Clients can also send images and files very easily, which makes troubleshooting smoother. I like that I can see whether they refresh their page or not, and that I can set my working hours without having to worry about logging in or out.

Knowing if a message was read is very helpful, and the automated email trigger for unread messages is perfect for re-engaging customers who disconnect too early and often. Review collected by and hosted on G2.com.

We’ve run into issues where offline messages trigger multiple tickets or start a new conversation thread at the same time for the same user, so if we try to later audit the conversations, we may have the same ticket in both the "tickets" and "conversations" section.

We mainly handle Mexican expense reports, which require reviewing XML files. Since we currently can’t share or receive XML files directly through the chat, we’re forced to move those conversations to external channels.

The archive for “Solved” conversations also lacks the level of detail needed for robust data analysis. Because the system groups multiple distinct incidents under a single user profile and sorts them by the final resolution date, it’s hard to build an accurate chronological timeline. This setup makes it cumbersome to audit past interactions or track recurring issues across multiple devices. Review collected by and hosted on G2.com.

I found the user interface of Tidio to be really simple and straightforward. It was easy to navigate and easy to pick up. There are lots of processes we follow each day at work, so it made it straightforward to implement and nicely streamlined. It didn't add to our workloads but instead just fit in around them nicely. Review collected by and hosted on G2.com.

I think the one thing that we struggled with was a lack of filtering around who best to support the individual. We have members from the sales team and members from the customer support team monitoring Tidio. But it'd be useful if it would be possible to filter the inquiry so that it only went to the customer support team or it only went to the sales team. If the person interacting explains that they're an existing customer or a potential prospect. Review collected by and hosted on G2.com.

Simplicity of setup and user friendliness. Good to have a mobile and computer app, though sometimes they do not fully sync. It works as expected and when I have needed help we quickly receive support. Pricing is straightforward, and it is easy to update employees on our account. Review collected by and hosted on G2.com.

Sometimes there are glitches, for example sending a reply on the mobile app sometimes does not show up on your side, but is received by the customer. Sometimes switching from mobile to the browser version it is not fully seamless. I think the pricing could be a bit lower. I would also like improvements to be able to more easily find previous conversations for reference. Review collected by and hosted on G2.com.

What I like most about Tidio is its visual chatbot builder, which makes it easy for anyone to create even complex automations. The Lyro AI integration is a real game-changer because it can automatically resolve up to 70% of customer queries, helping small teams offer 24/7 support without having to increase headcount. Review collected by and hosted on G2.com.

I don’t like how restrictive the free and lower-tier plans feel, especially the cap on monthly chatbot conversations. On top of that, the pricing ramps up quickly once you start adding multiple operators, which can get expensive for a growing small business—particularly when there are more affordable competitors out there. Review collected by and hosted on G2.com.

I enjoy how easy Tidio is to use i like the interface as it saves me time during my day to day work life. I think it is very easy to navigate which is good. I also like how it intergrates into othertools such as microsoft teams. It is a reliable service which is quick when using it for a reasonable price. The onboarding process was easy and quick and understandable from the beginning. The AI aspect of the programme is very useful as it offers easy answers and solutions to problems. Review collected by and hosted on G2.com.

I think for us using Tidio we dont get much inbound contact coming in, not particularly an issue with the programme just for us the inbound contact is minimal Review collected by and hosted on G2.com.

I find Tidio to be very user friendly, and it was simple to integrate. I love that I can natively connect Tidio with multiple applications, especially with our CRM and our entire ERP suite, which is amazing. Tidio has a lot of AI features that help us reduce time and frustration, allowing leads to find their questions and answers anytime they need. Review collected by and hosted on G2.com.

I would say some of the native integrations they have we have struggled with, some of the native fields. For lead sources, and we need to use a third-party application but it will be something that they can improve. Review collected by and hosted on G2.com.

In this years we have used Tidio we have seen a very good response from our clients, they are almost never left unattended and our support team loves the tool. Review collected by and hosted on G2.com.

The messages that go in from off office hours poisons the performance of our agents (real people), and make our KPIs not trustable. Review collected by and hosted on G2.com.

I like being able to create tickets from customer issues or requests. I am able to use an email alias and resolve customer issues over time. Review collected by and hosted on G2.com.

I think the cost is a bit much for the amount of chat support it allows for, so half the time I turn that feature off. It also requires a lot of initial work so that it answers questions for you to free up your time. Review collected by and hosted on G2.com.

I like that Tidio delegates duties to staff logged in, which gets the customer or potential customer taken care of quickly. I also appreciate its ease of use. It's an overall great tool with no real issues. The initial setup of Tidio was a piece of cake. Review collected by and hosted on G2.com.

I find the dashboard layout a little congested. It's also a bit confusing to me as non-technical staff. Review collected by and hosted on G2.com.