I like that the Tidio Flow system interacts directly with my clients and stays attentive, providing service when I can't be present. Additionally, I find that the initial setup of Tidio is very easy and intuitive. Review collected by and hosted on G2.com.

I don't like that the organization of pending emails gets mixed with those from the website and regular Gmail emails. Also, it bothers me that Tidio doesn't allow responding to messages directly through the integration with Instagram. Review collected by and hosted on G2.com.

To be honest I like that it has a phone app, that way you can always be instantly there when customer starts a chat on the website. Gives us much higher chance of converting leads. Review collected by and hosted on G2.com.

The AI chat bot needs some work for sure. So far it's very basic. Review collected by and hosted on G2.com.

It is so easy to use, we love having Tidio on our website. It makes it easy for potential customers and current users to contact our Support Team. It is quick and easy to use and I love how you can gain feedback from website visitors on our service. Review collected by and hosted on G2.com.

I wish you could change the colour of the widget depending on the page/background on your website, Review collected by and hosted on G2.com.

I like how easy Tidio was to set up and how effortlessly it integrated into our email system, making it quick and simple to send emails to clients. It significantly reduces the time needed to integrate with our old systems, allowing us to maintain communication with our customers and provide customer service to new ones without any issues. Review collected by and hosted on G2.com.

The knowledge base for complicated issues is a little sparse, so we had to rely heavily on their customer support to fix some starting issues. If they can improve their knowledge base for common errors encountered, then the large majority of everyday issues can be solved quickly by customers. Review collected by and hosted on G2.com.

I like how fast they improve the UX and also the AI agent is very intelligence. I liked social media integrations for Facebook and Whatsapp. Review collected by and hosted on G2.com.

It's way too expensive, they can work on pricing, since AI made everything easier/faster. Review collected by and hosted on G2.com.

It's very helpful to have all the social media messages as well as the website chat responses available in one place with sound notifications so we don't have to keep checking manually. Review collected by and hosted on G2.com.

I sometimes find the way the messages are prioritised for action a little confusing, but this can also be because it is shared among colleagues and each one has a different method for working through tickets. Review collected by and hosted on G2.com.

I find the AI agent in Tidio really helpful for resolving simple questions and I appreciate the suggested answers which help a lot. I also like the option to rewrite and expand responses, which saves me time. The initial setup for Tidio was very easy. Review collected by and hosted on G2.com.

If no agent is available and it's outside of opening hours, Tidio will still tell the customer that we will transfer the chat. It's better to let customers know no one is available for chat. Review collected by and hosted on G2.com.

Direct contact with potential customers visiting my product website and the ability to respond quickly thanks to the clear and intuitive Tidio panel.

I also appreciate the automated responses, full conversation visibility within Tidio AI, and clear accountability - I can easily see who handled what and react immediately when needed. Review collected by and hosted on G2.com.

The message interface - especially for new conversations - could be more clear and easier to navigate. The configuration of which pages the chat widget should appear on can also be a bit confusing and less intuitive than expected. Review collected by and hosted on G2.com.

Honestly, the live chat widget is what got us hooked. It's clean, loads fast, and doesn't slow down our website at all. The chatbot builder is surprisingly intuitive — I was able to set up automated responses for our most common customer questions within a couple of hours, no coding needed. The integration with Shopify was seamless, which was a big deal for us since we run an e-commerce store. I also really appreciate that the mobile app actually works well, so I can respond to customers even when I'm not at my desk. The AI-powered reply suggestions have also saved my team a lot of time during peak hours. Review collected by and hosted on G2.com.

The pricing can feel a bit steep once you start scaling up and need more operators or advanced features. The free plan is decent for getting started, but you hit its limits pretty quickly if you're a growing business. I've also noticed the reporting and analytics dashboard could be more detailed — right now it gives you the basics but doesn't offer deep custom reports. A few times the chatbot flows didn't behave exactly as expected and required some trial and error to fix. Customer support response times can also be slow during busy periods, which is frustrating when you need a quick fix. Review collected by and hosted on G2.com.

I use Tidio for work live chat, and it helps resolve issues quickly and efficiently. I like how easy it is to navigate, and the system is very straightforward, making it easy to go through open, unassigned, and closed chats. I also appreciate that chats can be reopened by people to continue the conversation. It's great that people can communicate via email if they're unable to stay on the chat. The initial setup was very easy and straightforward. Review collected by and hosted on G2.com.

The chatbot and AI features don't always feel fully integrated, and the reporting available could be more detailed. It can feel limited when trying to create more complex conversations, and the handover between AI and advisors could be better. Review collected by and hosted on G2.com.