Honestly, I'm really loving the recent updates to Lyro AI. It feels way more natural now and actually recommends specific products from our store instead of just giving generic bot answers. The fact that it can learn from our past chat histories is also a massive time-saver. Review collected by and hosted on G2.com.

While the interface looks great, the navigation could definitely be more intuitive. I sometimes get lost in the panel and actually have to Google how to find certain settings or features. Making the dashboard layout a bit more straightforward would be a huge help. Review collected by and hosted on G2.com.

I like how Tidio is pretty simple to use. I really like the functionalities that help me initiate contact first with the customer as well as getting contacted by the customer. The initial setup was pretty easy for us and our IT guy. Review collected by and hosted on G2.com.

I think in part there are too many buttons to my liking. I'd like to be able to customize what I'm seeing in the settings and other sides to simplify my workflow. Since I'm seeing less on the screen, I can focus more easily on what I'm seeing. Review collected by and hosted on G2.com.

We've been using Tidio chat since 2014 for our little mom-and-pop tea shop's websites & I've really watched them grow. They are always innovating and modernizing with new features. I love the flows, the newer more modern designs and colors, and that you can still use it for free no matter what. Even from your phone!

I also liked Lyro, their new AI chatbot, though we stopped using it. If I were in any other industry, I would insist we continue to use it for our website because it was genuinely helpful for simple, repetitive questions any vendor gets, but our company's products often requires more personal, thought-out answers so we decided to go without. But still, awesome and would recommend! Review collected by and hosted on G2.com.

I agree with my previous response... "I'm honestly not sure what to put here". I've always been exceedingly happy with their product, service, features, and developments. Olek has always been kind to me when I needed help, since 2014. It's a ridiculously easy-to-use & get used-to customer service & chat interface - maybe with the exception of flows. Despite using that type of system through multiple apps for various things and years... it's still a little confusing for me.

Even so, I consider it a simple, straight-forward live chat option that integrates with pretty much any web building platform you could think up. I think it would be great for new users, those just starting ecommerce customer service, or for those who are less tech savvy and need a live chat solution.

Look, I've tested out a lot of features for our website over the years, especially different live chat apps to see where the best price, features, etc. are and I'm telling you now that you won't find better. I don't even bother looking anymore. Tidio fan for life! Review collected by and hosted on G2.com.

We really like Tidio’s clean and customizable interface, especially the flexible color and branding options that help the chat blend seamlessly with our website. The quick questions and automation flows are easy to configure and improve visitor engagement significantly. The Facebook Messenger and newly added Instagram integration make it convenient to manage conversations from multiple platforms in one place. Additionally, the detailed dashboard with clear insights on leads captured, conversations, and performance metrics helps us track and optimize customer interactions effectively. Review collected by and hosted on G2.com.

At this stage, we’re quite satisfied with the platform. Earlier, we experienced a slight delay in mobile notifications, but that issue has since been resolved. Currently, everything is working smoothly, and we haven’t encountered any major concerns that require improvement. Review collected by and hosted on G2.com.

It helps handling incoming inquiries while you're not available or have no support team Review collected by and hosted on G2.com.

I find it difficult still to make Tidio commit to the answers I want it to use. For example, I would mention what our office number is, then when I go to review the conversation with leads, he uses some random phone numbers that aren't ours Review collected by and hosted on G2.com.

I like that once it is set up, I can leave it and the AI will respond for me. Review collected by and hosted on G2.com.

The least helpful thing about Tidio is the amount of set up. It makes sense why, but it is still a lot of work to set all of it up to run without intervention. Review collected by and hosted on G2.com.

Easy to set up. I love the AI chat (Lyro); it’s very helpful and efficient, and the interface is clean and easy to use. Review collected by and hosted on G2.com.

costs can increase quickly, automation has limits: Complex, multi-step business processes can be harder to implement. Review collected by and hosted on G2.com.

I like that everything is in one place, like ticketing and live chat. They also have some AI options, which I appreciate. Review collected by and hosted on G2.com.

there manual bodybuilding is quite difficult and complicated. Rather this now replaced my AI and what I don’t like that if you open a live chat with a person it is now marked as red while ticketing I prefer how does works because when you open and it still stays open and you know that you still have to respond to it and only when you respond to it it is marked this as read Review collected by and hosted on G2.com.

It allows our website an additional level of expert transparency. For business owners looking for HR or business management assistance, seeing a live person or a responsive bot instantly builds trust. Lyro AI does a great job with natural language, providing accurate answers to simple queries about our office and general services. Review collected by and hosted on G2.com.

There is a learning curve involved in setting up the more complicated automation flows. Getting the "hand-off" from the bot to a live consultant to function precisely as we desired required several attempts. Also, when you need to add more team members to the chat, the cost increases significantly. Review collected by and hosted on G2.com.

I work as a Dietician and Nutritionist, manage a homeopathy clinic, and also create educational health content. Even without any technical background, I was able to start using Tidio easily. It helps me handle patient questions from one inbox instead of checking email and messages separately. I use it to reply to appointment queries, reschedule requests, and lab report follow-ups. Converting chats into tickets is useful because I can track which patient needs a reply and which follow-up is still pending. This helps me avoid missing important patient messages during busy clinic hours. The inbox view is clear, so I can quickly see open and solved queries and manage my daily work better. I prefer to reply manually so the communication stays personal for health-related questions. Overall, Tidio fits well in my routine work and makes patient communication more organized and easier without making things complicated. Review collected by and hosted on G2.com.

One small thing I noticed is that some features take a little time to understand when you are new, especially the ticket and automation options. For simple clinic use, I mainly need inbox and tickets, so the extra options can feel a bit much at first. Also, the mobile experience is okay for quick replies, but for managing tickets and checking details, the desktop version feels more comfortable. Review collected by and hosted on G2.com.